I don't think there was anything you could have donn. The flight itself was good. But the flight was full of families with crying babies and very rude people in First Class. It made the flight very long. But that's nothing the crew could have done anything about. it was the passengers on the flight that made it a challenge.
I couldn’t check in online or in a kiosk. It kept asking me for a passport even though I was flying to Puerto Rico, where a passport isn’t needed if flying from the US. Also, there was no entertainment on the flight and the plane itself was somewhat old fashioned. The crew was very nice, though.
Pros: "Crew was really attentive and professional"
Cons: "The boarding was a nightmare. D gates at SeaTac is my least favorite since you need to be shuttled by bus to the play. At that point, your elite or first class status is thrown out the window since it's a free for all to get on board as they pack you in the bus like sardines. It delayed the departure by 30 mins. Also, Alaska should look at getting entertainment sets in the back of the headrests."
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Pros: "Yes, yes"
Cons: "The cabin was very hot. They boarded the plane way too early. Had to wait a long time while the loaded the luggage"
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Cons: "Lost WiFi once and had to start movie over"
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "737 had adequate legroom. Also, good overhead bin capacity despite my Group D (last) boarding status. HNL-SEA-DFW itinerary was fairly priced. First time to fly Alaska."
Cons: "Pushed back 45 minutes late due to intoxicated passenger, lost luggage at DFW despite having it gate checked (and layover for six hrs at SEA) before departing HNL for DFW."
Pros: "Thomas was great! Upon arriving to the gate, I proceeded to ask if there were any upgraded seats available for purchase. He then gave me a list and asked me to choose where I’d like to sit. Seconds later he printed out a new boarding pass with my chosen seat without charge. Right up front in premium"
Cons: "Not a thing. And I’m not a huge fan of getting on planes to begin with"
Pros: "AK Airlines is a great airline. From timeliness, to service & quality of their planes, it was a great experience for me."
Pros: "Nice plane. Good crew."
Pros: "The USB charging is awesome!"
Cons: "Lack of space"
Pros: "Everything went great with airline, tsa is another story"
Cons: "My seat was changed and I had to sit by a baby crying off and on the whole trip...should always let the customer know ahead of time"
Pros: "on time"
Cons: "cramped seating"
Pros: "A huge shout out to Dominic from Marysville,Wa. Thank you for all your help this morning. The flight was very relaxing and much needed after a hectic morning. Thank YOU!!"
Pros: "Good.price for a direct flight. Plane landed on time"
Cons: "Seats were so tight. Deli box has gone down in quality."
Pros: "Staff was awesome"
Pros: "I found that the 3 airports we were traveling through were consistently great! If you have happy employees someone is doing something right!!"
Pros: "Competent staff"
Cons: "Definitely a budget airline experience."
Pros: "Loading from the back. Logical."
Cons: "These were the tightest seats I've ever experienced on a flight."
Pros: "not much"
Cons: "the crew was crabby. the plane was old. there was no adjustable wings on headrest sat in row 7 but was not part of the 6-10 row premium seats food sucked not impressed"
Cons: "It's too cool to sleep."
Pros: "This was first Alaska airlines trip and I want to do more! I showed up at the Seattle airport and tried to use one of the many conveniently placed kiosks. I couldn't find my trip, BECAUSE I HAD BOOKED FOR THE WRONG DAY!. This could have been very stressful but an attendant near the (short) line asked me if needed help and immediately redirected me to the VIP line. There, I found another very short line, and smiling, enthusiastic staff. The young woman who helped me got my info, and walked away to get the problem solved with a supervisor. She returned a short time later, my boarding pass in hand, upgraded me to Premium seating and TSA pre check -- without me even asking! On the plane, I mostly slept, but when I woke up I found the attendant had left me my boxes snack which was a mix of nuts and dried fruit in a fancy package. The seats seemed more comfortable than they were in recent trips on United and Southwest. There were plugs everywhere for phone and device charging. There was free wifi(!!). And there were devices available for borrowing. There was even a website for free movie streaming. In a time when most other airlines have sour faced (need to retire!) attendants (Southwest an exception), and EVERYTHING is a la Carte pricing, it is so nice to fly with a company that tries to make passengers happy and comfortable. What a switch!! You"
Cons: "The only negative was when the lights were abruptly turned on around 4:45 am."
Cons: "We took off late and everyone on board who had a connecting flight missed it."
Pros: "USB charger at the seat was very convenient. There were free in flight movies, but you need to install the GoGo Entertainment app before you leave. Spacious overhead bins"
Cons: "No problems were encountered."
Cons: "There was dried vomit on my seat buckle from a previous flight... I told the flight attendant once we got off (because it was a full flight and I knew they couldn't move me) and asked for hand sanitizer, but I had already sat in that seat for more than three hours and it was truly disgusting and seems like a biohazard to me..."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "No hassle"
Cons: "No entertainment. Would like screen and movies"
Pros: "They provided excellent & freindly service."
Cons: "Passengers should be made to gate check all bags that roll or have them keep their 2nd carry-on under the seat in front of them."
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Pros: "Awesome customer service!!!"
Cons: "Food was practically nonexistent. Seat was extremely crammed for some one with medium height and build. Window seat was so hot I could feel the heat radiation from the flimsy window shade that couldn't even cover the window completely. I had to put up my jacket as insulation."
Pros: "Very friendly and on time"
Cons: "Entertainment app difficult to set up. Oversized bags late. Waited 1 hour."
Cons: "Gum in seat pocket."
Cons: "Not enough seat space in First Class."
Pros: "Clean, newer airplane with nice layout and pleasant interior. This was a red-eye flight, and the crew was considerate with the announcements and use of lighting, minimizing disturbances to the passengers. I have been on similar flights on other airlines, where the pilot felt the need to update the flight status every hour."
Cons: "Full flight, so there was little wiggle room."
Pros: "Everything best airlines I've ever flown."
Pros: "Crew was very pleasant and helpful throughout the flight!"
Cons: "Seats were roomy but did not feel as if they reclined far enough."
Pros: "Great food selection, service was excellent, power outlets in the seat back is awesome!"
Pros: "i loved the fact that they had TSAPre-Check and priority boarding for Active Duty Military Members.. flight and food was mediocre."
Cons: "The attendants were horrible. I asked one for a simple pencil to write something down and the lady gave me a dirty look. and when they were giving out drinks i asked for another glass over orange juice and she looked at me like i was asking for her internal organs. Not looking forward to my flight back to Seattle next weekend."
Pros: "Enjoyed the friendliness of the crew"
Cons: "The media on this flight was a little outdated"
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Cons: "More leg room"
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Pros: "Free Wifi is great, the plane hugged the coast so it worked for most of the flight. The snacks are decent albeit limited."
Cons: "The baggage check-in system was completely down for over an hour. They didn't communicate to the throngs of people and by luck the system slowly came back up with just enough time to clear security and board."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Our flight was delayed a grand total of 5 hours"
Cons: "They could’ve had a backup plane more readily available"
Pros: "Crew and seat were good."
Cons: "TV was broken."
Pros: "Smooth flight, early arrival, Nice crew, roomy seats, fun snacks, good movie choices."
Cons: "The touch screen on my seat didn’t work, but the side control did, so I could still watch movies."
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Cons: "Delays on both sides. Empty plane blocking our arrival... come on that is horrible considering the flight was delayed departing"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Leg room and personal item room under the aisle seat is good. Crew was good. Flight was on time. There was room for carry-on bag this time."
Cons: "Wrong terminal info in JFK air train. Wrong gate info on JFK monitors. Wrong flight info on Gate monitor (bermuda instead of burbank). Seat TV stopped working. Narrow seats. Food sold before drinks, drinks should be first. Rear deplaning never worked due to some problem. Laptop space cramped."
Pros: "Plenty of room and empty seat next to me"
Cons: "Long walk from parking to terminal at JFK"
Cons: "The flight was delayed for like an hour"
Cons: "So first thing before takeoff one flight attendant told someone to turn there music down because it could be heard outside of the headphones, but then proceeded to talk extremely loud throughout the entire flight to the other attendants. It was a 6am flight and mostly everyone was trying to sleep, but she was so loud that I gave up after trying to. If you tell someone else to be quiet because of sleeping passengers, I recommend you follow your own advice."
Pros: "Legroom is better than most other airlines and crew was very nice"
Cons: "We were delayed on the runway after boarding for an hour and arrived in Burbank an hour late. My screen was broken and I was unable to access any movies or tv shows. Finally, they ran out of meals early on in the flight."
Pros: "Staffs was very attentive and sweet. They made sure I was ok, provided snacks and drinks. Pilot said hello to me and my sister and we had a short chat, I felt very happy with the staffs friendliness and attentiveness."
Cons: "Everything was great! There was a small delay, and that’s all."
Cons: "Once again, on this flight, I, my wife, and our 2-year-old were split up. This time, we were all placed in different rows. Way to go JetBlue! Thankfully, on this flight we had people who were decent enough to trade seats with us (probably because it was only two seats to an aisle, and therefore, no middle seats) so we could be together. Shouldn't have to do this though. PUT FAMILIES TOGETHER ON PLANES, ESPECIALLY IF THEY HAVE YOUNG CHILDREN."
Pros: "Ample leg space, super clean, very amiable staff, free media, all round excellent. Positive feel."
Cons: "Liked everything"
Pros: "Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive"
Cons: "Nothing was bad"
Pros: "On-time departures ....love it!!!"
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Pros: "New plane with self service snacks and drinks."
Cons: "Mechanical problems delayed the flight one hour."
Pros: "Very impressed by JetBlues seats- feels bigger than seats for international flights!!"
Cons: "Inflight entertainment was relatively new and varied but remember to bring ur own headphones!! Esp those newer iPhone owners!!"
Cons: "My flight was delayed"
Cons: "Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me."
Pros: "The crew was friendly."
Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."
Pros: "Left on time. Quick, smooth flight. Arrived early. Couldn't have been better!"
Pros: "The customer service was amazing!"
Cons: "The flight was about an hour delayed."
Pros: "Great service, delightful crew, flight went in a smooth and timely manner. Very satisfied."
Cons: "Although the seat had enough of leg space, the folding table in a back of the chair in front of me was malfunctioning, crooked and unstable to a certain degree; I could not push the back seat down. But over all my experience was good"
Pros: "the extra room"
Cons: "My flight was cancelled due to weather (understandable) but jet blues customer service desk was very unfriendly and not helpful"
Pros: "extra leg room that I purchased."
Cons: "gate personnel were rude. called passengers by group, then told them they were blocking the way for other passengers! flight attendants had no personality and didn't interact with passengers I will not fly with this company in the future."
Pros: "They got us on quickly, and the flight arrived quicker than expected."
Cons: "The line for security was poorly managed, tried talking to multiple employees and they all ignored me, and on the plane there was no wifi, and I tried to flag down a flight attendant for water but they never came to the back of the plane."
Pros: "Flight attendant relocated me to exit aisle (see below)."
Cons: "My seat's headphone jack didn't work. Annoying for a long flight --they should be frequently checked and maintained."
Cons: "First off the TSA line was changed right in the middle of waiting in it. They combined two lines into one giant line, putting the other line in front of my line. I know part of this is TSA, but JetBlue has some pull/say in how their terminal works. This doubled my TSA wait time resulting in a 1hr 15 min wait for security. Second, the flight was 20 minutes delayed. Not the best JetBlue day."
Pros: "There was a delay on my flight from Dubai to New York... as a result I missed my flight to Rochester. Now I am being told to rebook the flight and pay full price. I am getting the short end of the stick here. This is totally rip off"
Cons: "Flight departed 2 hrs late. No jet blue personnel were at the gate for hours, and offered no assistance with connections or alternate arrangements. Never had such a poor experience."
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Pros: "The check in process with Jet Blue is always seamless and quick. Great communication. I enjoyed the free wi-fi and under-the-seat outlets. Also love how refreshments are available to grab at anytime."
Cons: "The sound on the movies, etc. is terrible! And half the time the screens don't work."
Pros: "Space. Courteous service."
Cons: "Lack of charging/recharging for cell phones etc. unable to take advantage of in-flight entertainment"
Pros: "Everything Entertainment Early landing"
Pros: "The flight was one of the best domestic flights I have ever taken. Amazingly helpful and courteous cabin crew, excellent customer service, great add-ons like free wifi and snacks. I think I will only be taking jet blue now, especially if the price remains somewhat similar to other carriers. It is simply the best."
Pros: "The snacks were fresh"
Cons: "Several delays, long wait time AFTER we were COMPLETELY boarded, non-communication between staff & passengers regarding WHY we sat on plane for at LEAST an HOUR after boarding, and flight personnel not double checking to make sure that all passengers had something to drink after the snacks were given. JetBlue needs to get it together!!! I will DEFINITELY avoid them in the future!!"
Pros: "The flight attendants were good, helpful , awesome ,"
Cons: "The staff at the kiosks. One lady was rude and impatient and after encountering a problem chose to send me to the counter , I went to another who was patient and we succeeded. The baggage handjers were terrible as well. They're getting paid to lift bags, I had to lift my bag and weigh it on the carousel myself"
Pros: "The seats were extremely comfortable! I"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Free entertainment"
Cons: "Great flight but old regional jet"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "Very bad service, airline unrespectfull, discortesy"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Cons: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok."
Cons: "Better menu choice."
Pros: "Early arrival. On time departure. Good selection of movies"
Pros: "Smooth and comfortable flight."
Pros: "Great service from boarding to landing"
Pros: "Amazing crew and clean cabin."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Almost everything."
Pros: "Entertainment system, snacks and friendly crew members"
Cons: "Serious delays on flight. It was very tiring and became an all day affair."
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Cons: "My flight got cancelled. Terrible customer service. My bags didn't travel with me. My vacation got screwed up."
Pros: "Flight attendant Susan was wonderful. Very friendly, professional, and helpful."
Cons: "Long check-in line Bag was lost"
Pros: "Quick entry. One flight attendant was very friendly."
Cons: "First class upgrade was suspect. Seats were all visibly torn. Very busy ailes to bathrooms for first class. One flight attendant was a bit rude. Other attendant was very nice. But didn’t feel upgrade was at all worth the money. Also had to try three times online and twice in person for upgrade."
Pros: "My intention was to fly from DFW to MSP"
Cons: "Missed my family reunion and graduation. Big disappointment"
Cons: "Very cramped. The guy in front of me reclined his seat and I could barely move."
Cons: "SC recently changed their baggage policy and the line at 6:00a to check a bag was from one end of the terminal to the other. I’m sure they’ll get it figured out at some point but they had to pull people on flights leaving within the next hour from the lines in order to get flights out on time. Terrible experience, no apology, no explanation."
Cons: "They delayed the flight (very first one of the morning) by over an hour, caused me to miss my connecting flight, which meant I had to stay overnight and take another flight. Extremely frustrating as they did nothing to help reschedule or reimburse. Use old planes, which don't have entertainment or outlets. Overall, very frustrated with the experience. I don't want to fly sun country again! (The flight on sun country going was terrible as well)"
Pros: "Good prices, nice staff"
Cons: "Way too hot on the plane. THE WHOLE TIME."
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Pros: "I was seated close to the front so deboarding was quick. Crew was friendly."
Cons: "Had a middle seat in the row in front of an emergency exit so the seat did not recline. Seat wasn't all that comfortable to start. Fat guy sat next to me so I really only had 9/10ths of a seat."
Pros: "There wasn't entertainment in my flight, and I didn't buy any of the food,so I really can't rate that. However, the flight itself was fine, nothing great, nothing bad."
Pros: "The staff was friendly.... but other than that, it was a terrible experience and I will never, ever fly with them every again. Actually, a group of thirty or so of us are filing a civil law suite for how we were treated."
Cons: "We were left at Waco Regional Airport at 1AM and transporation was not arranged util nearly 430 in the morning. There was no sun country staff to assist with travel arrangements. We were abandoned at a closed airport for hours. Eventually, I got the one and only uber still running in waco to drive me at 330am from waco to dallas. There has been no reinbursement of fares or compensation for lost wages, time and the general annoyance that being awake all night long caused. If you would like to know more information, please feel free to contact me via phone 972-765-0570"
Cons: "Plane was an hour late in leaving. Seats crowded and only middle seat available, We spent $15. for preferred seating for my husband and then none of us got to sit together. Nothing for snack and offered drinks once."
Pros: "Friendly staff and affordable ticket! Plane was on time."
Pros: "The price was right"
Cons: "I wasn’t able to select my seat when I booked the flight and I wasn’t able to check in and get my boarding pass online. Then the flight was delayed almost an hour."
Pros: "The flight attendants were fantastic the captain kept us updated"
Cons: "Row 11 not reclining was a bit uncomfortable I ordered a prosecco it was warm. I like the fact I got a whole can of pop not just a glass"
Pros: "Crew was friendly and plane was on time"
Cons: "Deboarding took awhile and I couldn't hear the captain over the speakers"
Pros: "Crew was very nice"
Cons: "Not much to dislike, fast flight"
Pros: "Cabin temperature was closer to a comfortable temperature than the flight to MSP."
Pros: "Left on time, landed early. Comfortable seats. What more can you ask for on a flight."
Pros: "A surprisingly good cheese burger ($5),cheerful crew, and on-time departure and arrival. Given my low expectations for American air travel, I was pleasantly surprised."
Cons: "As always, the seats are too small, the overheads too full, and the staff a bit harried. I really shouldn't fault the airline for any of that."
Pros: "Good ticket price. Direct flight. Able to change from assigned aisle seat to request for a window seat shortly before takeoff."
Cons: "When I checked in on the internet, there were no economy seats available. I had to pay $15 for a "preferred" seat, which was an aisle seat on row 7, near the front of the economy section. I was told by an employee that the only economy seats were the middle seats, that aisle and window seats were preferred seats. I was told the plane was full and they could not change my "preferred" seat although I did see empty seats on the plane after takeoff. Also bathroom facilities were poor - only two in the back for the entire economy seating. And the aisles were narrow."
Pros: "Friendly and helpful crew and on time departure and arrival during busy holiday travel time. Thank you!"
Cons: "Website to check in said no sears left except seats where had to pay additional $15-25 so had to get boarding pass at airport...at airport magically got seats that were showing as not available? Is this a scam to get people to pay more $?"
Cons: "Had a rehearsal dinner for a wedding to attend I missed because of a delayed flight"
Cons: "Terrible boarding/gate crew and process."
Pros: "Nice people, easy boarding, very friendly attendants on board."
Cons: "can the seats get any closer together? I'm skinny and I couldn't cross my legs without sticking them into the isle first."
Pros: "On time, efficient boarding"
Pros: "Easy access to loading helpful customer service checking in great service on plane . The attendants were so pleasant. Loved the whole experience."
Cons: "I was blockaded from access to the bathroom(s). The first class dragon forbade access to anyone but 1st class and the rear bathrooms were blockaded bt workers handing out drinks. Very tough on us 75+ crowd.We don't get much time from urge to crisis."
Cons: "My departing flight was delayed 1.5 hours and my return flight was delayed approximately 2.5 hours. No explanations were ever given as to why we were delayed. Also, you'd think after being delayed for that amount of time we'd get an apology or some "thanks for your patience" pretzels, but no. Drinks and snacks still come at a price. I won't be flying this airline ever again."
Pros: "Efficient boarding"
Cons: "Crowded Would like a bigger glass of water"
Pros: "fast and good services"
Pros: "The plane was on time. The cabin was clean. Seats were fine. All but one of the crew were helpful and kind. Excellent flight with a wonderful pilot(s)."
Cons: "One crew member insisted on her own HERDING of us all in line for the restroom. She treated us all like preschoolers. We were already working out the problem, when she took it upon herself to yell loudly at us all to make room for one person. She sheepishly explained away her actions. Horrifying. I have never felt so degraded on a plane. I can barely imagine, how she would have reacted, if any of us had approached her in the same tone and manner."
Pros: "Loved the fact that you can check your carry-ons for free at check-in on full flights. We had planned to carry-on, but it was nice to have a free hand through the airport."
Cons: "The website function to check in ahead of time and pre-purchase checked bags did not work on either leg of our flight, so we had to pay $5 more at the airport. On our flight the other direction, they honored the online price. I was traveling back with a friend's wedding dress as my only carry-on, but had to fold it into a bag to fit their carry-on regulations. I could not hang it, as there were no closets."
Pros: "Ticket and gate agents were very helpful."
Cons: "Flight boarded late."
Pros: "It went well"
Cons: "Nothing to complain about"
Pros: "The flight attendants were kind, the flights went well. The price was pretty good."
Cons: "I was disappointed that the price only dropped since we purchased our tickets. Usually they get more expensive as you get closer to the flight date. Also, I didn't know when I booked that there were fees to check luggage - that's why I specifically chose Sun Country over Spirit. I also was led to believe that I had to pay for a preferred seat online, when they hold free seats to be assigned at the airport."
Cons: "More selections for lunch and breakfast.....cheeseburger isn't a healthy option"
Pros: "Great service."
Cons: "Later departure"
Pros: "Color of the seating, the green upholstery gave it a cheering pop of color Appreciate being able to have a can of pop, with a glass of ice"
Cons: "Hand held movie device, 12 min. Into the movie it froze... Flight attendant was awesome at reimbursing me. Did not enjoy any food, Should have NA option in your survey."
Pros: "The general attitude of the flight crew was great. Warm and kind, fun and full of smiles."
Cons: "The picnic pack was the only thing I could eat and was told it was no longer an option but still on the menu. Ended up not getting anything and was not thrilled by it."
Pros: "More legroom than the bigger airlines, comfier seats, reasonable price. Great experience overall"
Cons: "The ONLY complaint I have was there were no free snacks and it was a 3.5 hour flight...but I did get a whole can of soda for free so that was nice"
Pros: "Our flight was ahead of schedule even though we boarded a little later. The staff was friendly and the flight was calm and quick!"
Cons: "Nothing to complain about. It was a fairly short flight so I didn't use the food or entertainment services"
Pros: "New plane crew was friendly and pleasant"
Cons: "Charges for luggage, time of flights"
Pros: "Mostly hassle free, but nothing special at all."
Cons: "Frankly, the crew & the flight from MCO to MSP was much better than the return flight, which is what this survey is about. Before we bought the tickets, we were told to bring proof of the funeral we were attending to get a discount/refund for the airfare afterward, then on the return flight we were dismissed as fools for not presenting this info when we bought the ticket. How could we present info for something that had not yet taken place. The obituary didn't even hit the papers until 2 days after our original flight. Also - the MSP security harassed my 80-year-old mother & she is now having nightmares as a result. Sun Country could have done us a service by letting us know when we booked her flight as a senior that there were safeguards for her, but we were told nothing."
Pros: "The crew were nice."
Cons: "The seats seam to be have shrunk again."
Pros: "The staff were courteous and the flight was smooth a well as comforting. I have nite flown in a while and was prepared for delay and hassle. Sun Country definitely changed that outlook for me with the ease and hassle free making for a wonderful trip."
Pros: "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
Cons: ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."
Pros: "Ease of boarding."
Cons: "Flight got in late and I was unable to make my connecting flight."
Pros: "Great attend ants"
Cons: "More room. Screen was broke"
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Cons: "INTERNET is difficult to figure out in these AA flights"
Pros: "We finally got here."
Cons: "Communication about the delay , which gate we were leaving from, having an entertainment system that worked (they said I could use my device with the app downloaded, but it did not work, I kept getting an error)."
Pros: "Highly efficient crew."
Cons: "You were out of earphones"
Pros: "Fast and professional"
Cons: "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
Cons: "The plane was very hot when boarding and then very cold while flying. It was uncomfortable."
Pros: "With the exception of comments below, everything was great."
Cons: "Although I understand bad weather is out of the airlines' hands, cancellation of flights seemed to be called a little early (ie to places that we just starting to rain before snow). It took me four days to get home (mnl-rap) because of cancelled flights"
Cons: "The wifi signup process not seemless with Android."
Pros: "Worst flight of my life"
Cons: "The crew was rude, the entertainment system was broken, there was 0 leg room, and it took hitting the call button 4 times to get water after beverage service (the second time they walked up, turned it off and walked away). I vowed to never fly American again after this flight."
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Cons: "Flight delayed three hours."
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Cons: "We arrived 2 hours late."
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "Being prompt"
Cons: "Ran out of food I liked."
Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"
Pros: "Tulsa to Chicago was nice."
Cons: "First flight was delayed, reschedule for new flight 4 hours later, second flight delayed. Barely made connecting flight. Plane was almost empty, I’m 6’4 and asked mid flight to move to exit row because my knees was pressing into the forward seat. 1 person out of 6 seats were in the exit row and the gentleman attendant denied my request. I didn’t flinch about my full day of delays and connection issues but on an empty flight it would have been nice to catch a break. I landed in Pittsburgh at 12:30 at night and got to my hotel at 1:30am with an 8 am presentation. AA delays really have created a discontent with my business trips. As I use AA as my primary airline I hope this doesn’t continue or I’ll switch to United for future business trips monthly."
Cons: "We arrived 2 1/2 hr before boarding and arrived at the gate 6 minutes before AA was announcing it would close the gate. Desk was clearly understaffed."
Pros: "The flight was on time. It was smooth and we had absolutely no problems"
Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
Pros: "We arrived safely."
Cons: "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."
Pros: "The staff at Ontario International was very helpful."
Cons: "No real complaint of the flight or staff. Next time I will upgrade my seating."
Cons: "Delayed flight and missed connection flight to KC"
Pros: "Everyone was courteous and professional"
Cons: "Everything was great"
Cons: "I need to be able to charge my phone on the airplane!"
Pros: "Great staff. Arrived very early. Smooth flight ."
Pros: "A great flight."
Cons: "Nothing I can think of."
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Cons: "The plane never cooled off for the entire flight"
Pros: "Everything was great to me"
Cons: "The flight was packed"
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "Terri was very attentive."
Pros: "Almost 20 hours before regular flight time, received numerous texts from airline that flight will be delayed. Some were delays if 4,5 hours then changed to almost 8 hrs then back to 6 hours . Needless to say connection flight is messed up and no way of knowing what that might be until arriving at airport. Then more confusion, too almost an hour to get checked in. With connecting flight of 1.5 hours which is scary for international flight that requires going through custom then recheck luggage and TSA line again. The saving grace is captain speed up place on first leg of international flight so arrived airport 1 hour early, thus allowing enough time to connect."
Pros: "The plane was new and relatively clean."
Cons: "I fell asleep as soon as the cabin began to pressurize, which I often do. I subsequently missed the first meal, and was informed of light snacks in the galley bar - this meant mini pretzels. We experienced some light turbulence perhaps 2 hours to 1.5 hours before landing, after which we were informed that the turbulence had caused the food for the economy cabin to spill (first class was apparently fine). So that meant I had not eaten at all on a 13.5 hour flight, and all I consumed was water. To add insult to injury, I was caught in a 2 hour immigration line, despite the presence of one world employees in the hall responsible for ushering passengers with tight transfer times, but refused to give me assistance on 2 occasions. I later missed my connecting flight and was forced to pay for my own hotel, transfers and subsistence, with no apology from the airline. Outrageous flying experience."
Pros: "Absolutely nothing"
Cons: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Pros: "The flight attendants on both flights were very friendly"
Cons: "They changed my flight without telling me about it. My first flight was at 8 but my plane was late. When I went to the ticket counter they changed my flight and didn't tell me when I was getting to my destination"
Pros: "Entertainment only"
Cons: "Cancelled flight and inconvenience was miserable. Unacceptable service from American Airlines, and consistent with others have experienced as well. Will not travel with AA again."
Cons: "This flight was good, but when I fly in July I pay extra for protection and extra for better seat. Flight was canceled and they put me on different plane, which make my day in San Diego very difficult, because I miss my meeting, I didn't get better seat ither,instead I got seat in front of toilet and for 3 hours have to listen door bunging and terrible smell. I never been compensate for canceling flight or extra seat price.Nobody care even apologize. I hope that was just unforchened incident and I still like your company and still flying with AA, but I was really disappointed. Sincerely Vera Vasiley."