Daily cleaning, installation of cabin HEPA filters on flights to Dallas/Fort Worth
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 22% increase in price.|
Average price round-trip
|$218||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "New airplane good service"
Pros: "The crew"
Cons: "Everything good"
Pros: "The flight crew ok."
Cons: "Aircraft dark and dingy. Many lights not working, unsafe. Majority screens not working, flashing and misfiring during the flight, gave me a headache, hurt my eyes. No WiFi service at all!"
Cons: "Wifii In plane"
Cons: "We were delayed which happens sometimes. I departed gate 26 at JFk the problem with the delay was there was no place to sit during the 90 min delay"
Pros: "The delays were understandable as it was a snow storm. The crew was great."
Cons: "My entertainment system was broken, and on a coast to coast flight in the middle of the night where sleeping is impossible, that really sucked."
Cons: "Asked the stewardess to have a blanket and water she had not brought. Service was bad ."
Pros: "Very friendly and professional crew. Ceated a nice atmosphere."
Cons: "Enjoyed the trip."
Pros: "I liked that the seat reclined, access to some movies and shows, I LOVED the free WiFi. Snack were good too."
Cons: "As soon as I got onto the plane, a male flight attendant rudely told me there was no room for my carry on. I explained how my holiday would be starting pretty much as soon as I got off the flight and I wouldn’t have time to wait for a bag to come off the flight. He then replied how that wasn’t his problem. I said I would put the bag under my seat and he said if he saw it under my seat he would take it. He didn’t help me try to find room or do anything helpful at all. I took my bag and found plenty of space to store it. I was very displeased and shocked how I was treated. Also the Dunkin’ Donuts coffee was undrinkable. No where near what actual Dunkin’ coffee taste like. I also didn’t like that they tried to charge me money for the headphones."
Cons: "I had a very bad experience with Jet blue, they send me an email that the flight was still on time which was supposed to be at 11:am on September 21st , when we arived to the airport we found out that we were late for the flight so we missed our connecting flight, and we couldn’t get another flight to the destination, we paid for a full week and we won’t get there until Monday lm looking to get my money for All my losses, the Hotel in New York $254 the connecting flight and the coast of our resort, and all the aggravation the we got because of your scheduling, my name is Rola Barkho my address is 259 Wilson ave , Paramus nj 07652. Email address is rpperfectimage@aol. Com or my phone # is 201-913-9349 I will appreciate your concern. By the way it was our 28th years anniversary"
Cons: "I had a late evening flight and my neighbors chatted very loudly the entire flight. The gentleman’s seat was one row ahead but decided since there was an empty seat in our row he would sit with his girlfriend. The couple smelled of alcohol, not sure if they were served with more than one alcoholic beverage but it made the flight very uncomfortable. Even with my earphones on at a higher level I could still hear them."
Cons: "No blankets, no earphones, rude crew. Jet Blue used to be top notch, special. Now it’s just another packed crew with union attendants who do minimal and I mean minimal effort to make passengers happy."
Pros: "Very nice crew Love the free snacks"
Pros: "The staff"
Cons: "The mad delays"
Pros: "courteous staff,,,, friendly....good updates from the captain on weather....routing...very efficient ground staff during checking in"
Cons: "all was OK"
Cons: "Poor service"
Pros: "The atmosphere was just right for flying except when I entered the Aircraft I was totally turned off when I encountered a woman and her child and her carry-on pieces was already established in my seat 2A. She did move when I requested but what got me annoyed she had me locked in my seat because all her belongings remained in the passage way making it difficult to make my way to the restroom. IN MY OPINION THIS WAS A SAFETY HAZARD. I had every reason to suspect that she is known to the captain because he came to greet her. ERROLD"
Cons: "NO EMPHASIS IS PLACED ON ENSURING THAT SAFETY IS CARRIED OUT. I HAVE HAD SEVERAL TRAVELLING EXPERIENCES ON A VARIETY OF AIRLINES AND THIS WAS THE WORST FOR SAFETY. UNFORTUNATELY I HAD TO MAKE USE OF THE RESTROOM AND HAD TO BE USING MY ATHELETIC SKILS TO GET BY. THIS REALLY SPOILT MY FLIGHT. MY FLIGHT # WAS 881 TO ST. LUCIA SEAT 2A. SAFETY SHOULD NEVER BE COMPROMISED EVEN IF FRIENDSHIP IS INVOLVED."
Cons: "The screen just did work properly. I was unable to use it."
Pros: "The planes the same the inflight menu screen is basically the same. So all the things I liked about Virgin are still there. The overhead announcements were done rather well. Personality and great voice. Bathrooms were clean... Still love the mood lighting. maybe coordinate it with the company colors?"
Cons: "Somehow it seems less... happy. I don't know why that is but the loss of the safety video we knew was coming with the name change... but I kinda miss that upbeat song and the positive energy it put into take off. Also can't really recall the uniforms. I used to like those."
Cons: "* Flight was delayed, no one's fault. * Wifi was free, which is a very nice JetBlue feature, but wifi was often slow. I'm not sure this could be improved. * Because the flight was long-ish and we had to taxi for an hour, my computer ran down, and there were no electrical outlets at the seats or even usable on the plane, because it was an old plane. I lost a couple of hours that I could have been working. * One of the flight attendants was actually rather rude. Without any warning, she waved her hand in front of my face to get my attention during beverage service. I could understand this, maybe, if I had not responded to a question (I was typing on my computer), but she hadn't even tried to ask me what I wanted, she just went for this very abrupt and aggressive attention-getting technique. She startled me, and I told her she had. She did not apologize."
Pros: "comfortable seating space."
Cons: "We missed our flight by 2min, and no one made an announcement informing us that they were about to leave."
Pros: "Great crew and movie options."
Cons: "The passenger in front of me was rude, but that's not the Jetblues problem."
Cons: "Tv was broken"
Pros: "No complaints. Quite happy with jetblue. I will fly with them again."
Pros: "The ease which they handle boarding"
Cons: "Every thing are great thx"
Pros: "Prior to our flight, our captain made a joke and everyone enjoyed it. The flight attendants were friendly. I enjoyed one of the snacks (Popcorners) and I have never had that as an option on any other flight before. (Although, food would have been a greater alternative.)"
Cons: "There was a little bit of turbulence, which is never fun. (However, the captain did set the expectation prior to each time.) I love when airplanes have personal tv monitors but I strongly dislike the fact that there was a charge for headphones, for the ability to listen. I did not buy any / have entertainment during my flight and CC appeared to be available, but did not work. If it did, I would have provided a higher rating."
Pros: "The flight crew was wonderful. It really makes a difference when the staff is friendly. They made my flight great!"
Cons: "Took off late Security line was a nightmare and TSA has no idea what they’re doing Vinyl plane seats are too hot"
Pros: "Flight was on time and there is more room on jet blue than united. Flight even arrived early"
Pros: "The free wifi"
Cons: "The tv"
Pros: "Free wifi, easy boarding, friendly and quick service"
Cons: "Could have used more direction to help people know where to load their carryons so they didn't put them too far forward in the plane"
Pros: "Everything specially the crew members.very happy respectful ."
Cons: "The service friendly"
Pros: "Extra room"
Cons: "Sitting on the runway for an hour"
Pros: "Fast, efficient, friendly service. Great crew"
Pros: "Quick and easy flight. Pilot was nice."
Cons: "The flight attendants didn't seem too thrilled with me wanting 2 of the free beverages. And when I woke up my complimentary water bottle was gone."
Pros: "Crew was very professional and friendly."
Cons: "Flight was delayed 2.5 hours due to maintenance issues."
Pros: "Nice plane. Could have used a plug."
Cons: "The food was ok. But worse than the food I had on the way to the us. I didn't get all of my boarding passes in NYC so I had to go get them in Orlando which ment changing airport terminal to get to the LAtam desk and back doing 1 hour and a half of TSA security check..."
Pros: "The attendants were friendly and hellpful."
Pros: "It was a quite comfortable flight on the way back to Orlando."
Cons: "There was nothing I did not like"
Pros: "Not much."
Cons: "I don't know if this was an error on Kayak's part but since they were the ticketing agent, I suspect so... I booked a full fair, business class ticket for international flight, and I can tell you, Jet Blue had no business in this itinerary!!!! I completely understand the value of Jet Blue as a cost conscious airline, but on the flights I was on, they only had ONE CLASS OF TICKET! They may tell you differently, but after being on international flights for over 10 hours, I was stuck in a middle seat! And it took me a lot of talking to even get them to admit i deserved anything other than the last row in the plane."
Cons: "The flight was delayed which was going to make me late for my next two connecting flights. They sent me on an airline that had me show up at my destination 36 hours later. Wasted money on my hotel room and activities I had paid for for the first day. Even though I had spoken extensively to the lady helping me about my luggage, it took my bag 5 days to get to me. So instead of enjoying my vacation I was having to spend time in the mall in a foreign country trying to find clothes for each occasion. It also cost a lot of money to repurchase all of these items. I will never support this airline again."
Cons: "plane is old"
Pros: "Very consumer oriented company. I was treated very well and was very happy with it. experience above average"
Cons: "I didn't get my baggage even though I've dropped it in the transfer belt more than an hour ago. Baggage was delivered at 1am, roughly 12 hours after I have landed and I figured out that one of the wheels on the suitcase was broken. Worst bag delivery system ever."
Pros: "The TV program and free WIFI and food."
Cons: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Pros: "The crew was great and the seat was good"
Cons: "Our flight was 3 hours delayed"
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Pros: "Everything was great"
Cons: "Customer service"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "Was able to comfortably sleep the whole trip back."
Cons: "Nothing, just filling this in to continue........."
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Pros: "Requested a special meal over the phone when I checked in i.e. 24 hours before talk off, customer support confirmed my request but the crew told me that they had not received anything as such....crew didn't even bothered to offer any alternative. I was fine, didn't have any reservations but my wife and kid went starving all the way remember it was a 15 hour flight"
Pros: "Very nice and friendly crew were very efficient."
Cons: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Pros: "Crew and being able to watch movies."
Cons: "Cost of flight"
Pros: "I liked the selection of movies."
Cons: "The arrival estimate was off."
Pros: "The flight was quick and quiet with a kind crew and captain that had a great smile."
Cons: "I didn't like the food."
Pros: "Early boarding for family. Flight crew was decent"
Cons: "Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight"
Pros: "Great crew"
Pros: "Not much to like here. The new crew was pleasant"
Cons: "Old crew was surly. Plane had much problems and finally replaced. Left 5 hrs late. Delta claims it doesn't have to compensate for a late flight - just a cancelled one so guess which this was The baggage fees are obscene and the gouging of the customer is immoral. No wonder people hate the airlines."
Pros: "Crew was excellent. Food above average. Plenty of entertainment options."
Cons: "Delta is not the only airline to have planes with the new seat configurations in First Class but they are a big disappointment for tall passengers and couples who enjoy traveling together and cannot even carry on a comfortable conversation on a 15-hour flight."
Cons: "no food for Vegans. Like literally nothing besides a confused crew"
Pros: "Liked seating in Delta Comfort w own space for carry on and earlier boarding. Staff was attentive snd friendly and offered many snacks. Good choices for tv. Should option of getting head phones as I had the wrong one. Comfortable"
Cons: "Should have one free luggage for Delta Comfort. More variety of food to purchash"
Pros: "We were two for two on not being able to understand the gate agents announcements. Please keep in mind that not everyone flies frequently. I'm convinced that the routine of the job blinds both the TSA and airline employees to this fact. Clear and concise instructions would be great, regulars will continue to ignore you. So no harm, no foul."
Pros: "Crew was very good and nice on the flight"
Cons: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."
Pros: "I love Delta. The crew members were very safe, courteous, and efficient."
Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"
Cons: "Kids yelling"
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Cons: "Connecting already departed. Scheduled on the next flight."
Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Pros: "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees!"
Cons: "Longer delay occurred when another passenger got into an argument with staff. It took soooo long for security to come to fix the situation so we could continue boarding. We were also packed in like sardines. I would pay more for more room, though business and first class are available, they're way too much."
Pros: "Departing on time and clean"
Cons: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"
Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "They did fly.... finally"
Cons: "Missed connection to Bangor. Had to overnight in NYC. Substituted smaller plane for this transcontinental flight."
Pros: "The flight attendants were very attentive and available."
Pros: "Good snacks and movie selection. Seats were spacious and comfortable"
Cons: "Delayed flight, confusing boarding, and not the friendliest flight attendants"
Cons: "No trash bag in my seat for puking or bubblegum"
Pros: "The seats were comfortable. Loved that we all had our own TV's with free movies available. And loved that we were all served free food."
Cons: "No complaints."
Cons: "Boarding in LA was. Mess"
Pros: "First class crew was great! Smooth ride, arrived early"
Cons: "Lunch option on LAX-AUS wasn't that good (chicken salad or meatballs), also was pretty sparse on the meal itself compared to other airlines"
Cons: "Overcrowded terminal, last minute gate changes, poor signage and confused staff."
Cons: "2 hours delayed"
Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."
Cons: "Delayed four hours"
Pros: "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
Cons: "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."
Pros: "I always have a great experience on Delta! Thank you"
Pros: "Flew delta a few days ago and this wasn't an issue but you've gotta do better on the wifi and tv front. Part of my decision to fly delta is entertainment."
Cons: "Wifi was too slow to stream (audio only) a live sporting event. No satellite tv for the entire flight with no announcement - I had to ask the crew twice what was up."
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "I like that I paid for a first class seat with no first class service."
Cons: "Suspended food is a rip off, I flew this same leg a month and a half ago got food, what changed, NOTHING...I have flown AA for 20plus years. I never got credit for that flight either. I am aware safety first but what does it really have to do with QUALITY of the Airline. Still love yah tho."
Cons: "The boarding announcement speaker was broken, so the flight attendants needed to yell out."
Cons: "No food"
Pros: "Great crew, clean plane."
Cons: "Wish we had beverage service back soon."
Pros: "Cause me to miss my connecting flight from Dallas to Mobile"
Cons: "Had the aircraft fueled before boarding the flight"
Pros: "Great Crew on the Second Leg from DFW to SPI"
Cons: "Had to wait over 30 minutes for my bag. Crew was unpleasant at best. Seats are too narrow."
Pros: "The length time of the flight"
Cons: "Customer service, the man on the counter was very rude especially with an older person like me, he was arrogant and couldn’t answer my questions, I had to put my daughter on the phone so she can talk to him and he wanted to be rude with her but she didn’t let him."
Cons: "Just doesn’t compare to the new 787’s"
Pros: "Non stop smooth flight"
Cons: "Gate crew sucked"
Cons: "Provide notice about baggages were loaded on one next flight."
Pros: "In first class, what’s not to love"
Cons: "The return flight was cancal very late"
Pros: "The service"
Cons: "The food"
Pros: "That I arrived on time"
Cons: "Without any kind of entertainment, Some soft music will be better than the aircraft noise.."
Pros: "Wonderful selection of movies"
Pros: "Crew was very nice and accommodating"
Cons: "Seat was uncomfortable but then again it was coach, not first or second class. Back hurt during flight and may consider paying to upgrade next time. Also not given a lot of space/ leg room."
Pros: "The crew was wonderful."
Cons: "Food was passable. Confort was just OK for a 9h flight."
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
Cons: "Delayed for three hours due to weather"
Cons: "Seats are too narrow"
Pros: "Boarding at LAX went smoothly. A321 was clean and as comfortable as Main Cabin can be. Entire crew was excellent throughout the flight. I was pleasantly surprised."
Cons: "Connection was late and missed boarding by 25 seconds. The plane wasn't gone, but the door was locked. 25 seconds. Now sleeping in the airport."
Pros: "The crew in the plane was so happy and funny ! Nice group ! The food was fine, always can be better that’s the true hahahah"
Cons: "The crew from AA in LAX it’s old and they don’t know nothing, our check in take 45 min, because we want to pay a extra bag. Thanks his we went with a lot time extra. American Airlines you need to make a big effort for be better."
Cons: "American Airlines lost one of my bags They also lost one of Dsrnell Wilson's bags as well"
Cons: "AA gate crew checked my bag at the gate, but to the wrong person!! I missed my flight because I had to go find it in baggage claim, take a taxi to another terminal, hoof it across the terminal to TSA pre-check which was 45 people deep and slow as a snail, then run to the gate (which was at the ooooother end I originally entered through). I missed my flight literally by 3 minutes. There was no one at the gate to help me, AA staff kept telling me to go to different places, getting a new flight was INSANE. The whole experience was a pure nightmare."
Pros: "Great staff, clean plane, comfy seat, easy boarding, unbeatable inflight entertainment."
Pros: "Crew was helpful and nice."
Cons: "Plane and seats were a little outdated."
Pros: "The flight attendants were very nice and helpful and the flight was smooth as expected."
Cons: "Nothing the airlines caused. I would however like to know if the plane will have screens and plugs on the plane before hand. Our flight coming had it and our flight home didn't and my phone was dead :-("
Pros: "It didn't take long for anything."
Pros: "Very dirty and unconfortable Airport Environment."
Cons: "Combination of Business Class and Economy Class ticket sold by British Airways, although offered as Business Class. Hat a lot of Trouble with British Airways."
Cons: "Flight was canceled due to mechanical failure. Spent all day trying to find another flight out to remain on schedule. Awful experience."
Pros: "Nothing. Cause it didn't happen"
Cons: "Mechanics issues. Plane never took off. Never made our connection. Had to get a new flight."
Pros: "The crew was wonderful! Especially Glenda."
Cons: "The flight was delayed six hours."
Pros: "It got me home I was able to watch a movie They gave me the whole can of Coke Zero I got both the pretzels AND the cookies A321 aircraft, so power at every seat and good entertainment options"
Cons: "Ended up being in a row of three broad-shouldered men, so the "Preferred" seat I paid extra for was not very preferable I despise the practice of making some seats require additional $$$ - just so they can advertise lower fares. Flight was delayed, which is more common than I'd like They're stuffing planes fuller and fuller while offering fewer and fewer amenities at an ever-increasing price with multiple additional costs"
Pros: "Great entertainment system at each seat"
Cons: "I know there is little to be done about who you get seated next to. I also know you do your best with full flights. However I was seated next to a frightening woman who touched me and laid on my the whole flight. No matter what I did, she moved closer to touch me and did not give me personal space for the entire flight. Since it was a full flight I couldn't ask to be moved."
Pros: "American airline flight to Paris was great"
Pros: "As a bonus, I was bumped up to Business class on the way back because the flight was full. The lie-flat seat was amazing and food in Business really was "next level.""
Cons: "After we got to the airport we found out our flight would be delayed three hours. Couldn't change us to an earlier flight. Changed gates four times but they did provide a sandwich and drink."
Pros: "I liked the newer plane with the excellent entertainment screen and power outlets. Everything was on time."
Cons: "Board on time. Need more room on the plane."
Cons: "No elbow room."
Pros: "New plane, on time, we'll run"
Cons: "Seats are thin, tight. Arm rests low and not much support. Incomfortable."
Cons: "After paying for a seat upgrade when I booked the ticket, I was forced to pay a second upgrade fee just to sit only 12 rows further back than the seat I paid for. The excuse given by the airline was that they had changed planes and the new plane didn't have a seat 13F. Instead, the equivalent was row 40. I was told that I could pay more and more up to row 25, but that all the lower rows were full. When I asked the service rep to refund the difference, I was told I had to fill out a form online. I was told there are no humans with whom a customer can speak that can process a refund."
Pros: "good crew and good plane overall good flight"
Cons: "gate got changed about half an hour before boarding started"
Cons: "Delayed. Flight attended thought I didn't speak English. Was ordered around. Checked in but seats were still given away."
Pros: "The on board crew"
Cons: "Crappy boarding system Having a seat near the entrance but having to wait until lasr group to get to the seat with no baggage space except the back. Major inconvenience"
Cons: "3 lbs over on luggage wasn’t an issue leaving but return made big deal and said she gets audited and can be a couple of lbs overweight. Wanted $75. So we threw away some liquids and dispersed some closed into carryons. Really stupid. Seats super small uncomfortable always have their hand out for payment for everything. Not eager to fly frontier ever again."
Cons: "Plane was scheduled to depart at 8:20 pm it was then delayed until 8:58 pm due to weather. We all boarded the plane and were ready for take off when a maintenance issue was discovered. We all deplaned and we’re told we would be put on a new plane arriving from Seattle set to depart at 11:30 pm. This departure time was delayed until 1:35 am and then 2:35 am because the captain had timed out and we would need to wait for a new pilot. Also due to the first delay everything was coded as “weather” and customer service was unable to give hotel rooms. This miscommunication between corporate and passengers and the late night created lots of frustration. Instead of being helpful or honest customer service called security on the disgruntled passengers. I heard no threats of violence just elevated voices. At midnight Frontier began handing out meal vouchers (15 dollars to McDonald’s) as a way to increase morale. I finally gave up and requested a refund, got a hotel, and a new flight on a different airline (all Frontier flights the next day were sold out). When I asked what would happen to my checked luggage they said it would be sent to Dallas (my destination) or I could pay for it to be sent back to Denver. The flight and my luggage arrived in Dallas at 5:30 am. Paid $400 for Southwest flight the next day (flying into different Dallas airport away from my parked car and luggage) just for the guaranteed service."
Pros: "2.5 hours is long enough to get thirsty, a cup of water would have been nice."
Pros: "How quick the flight was"
Cons: "How long to unbord"
Cons: "Kayak screwed up the dates and had me leaving Denver at the same time I was leaving Dallas on the same day."
Pros: "That we finally made it to our destination."
Cons: "8 hour delay. Very poor communication the entire time. Made us sit in plane for another hour of mechanical issues and never updated us why- this was after sitting for 7 hours in the airport!"
Pros: "I got there."
Cons: "Claustrophobic, charged for everything, no blankets. In the future, I'll pay more to fly with a different carrier. Also, the hard sell at the end of the flight for the credit card was obnoxious beyond compare."
Pros: "On time and had plenty of room"
Cons: "Had to pay if you wanted a soda...."
Cons: "I do not feel I willl fly Frontier again. The crew was nice and flight fine. However, the way you nickel time your passengers is beyond awful. How unfriendly can you be!"
Pros: "the beginning price - maybe?"
Cons: "I got to the airport in Dallas 2 hours before my 6:55 flight, and at that very moment, received a text that the flight was delayed 3 hours. At that time, there was NO ONE at the Frontier check in to explain what was going on. I understand there was excessive wind in Denver, but there should have at least been a Frontier representative at the gate in Dallas. On my way home, again the flight was delayed by an hour because of something on a previous leg. Because of this, I am going to go with any other airline first. I think Frontier should either co-op with other airlines to get people to their destinations on time or have more planes.......or AT LEAST have someone at the gate to offer next day service or a voucher or a free snack or something. I also do not like the whole A LA CARTE theme with this airline and Spirit Air. I do not like that I was going to be charged for a coffee or a coke. The whole thing is too confusing, and I am going to pay more for an American, United or Southwest flight next time."
Pros: "This flight-my return flight left on time. My flight to Denver was delayed 2 hrs. No one at the desk said anything until it was time to board, then they let us know of the 2 hr delay. Disorganized!"
Cons: "Disorganized and nickle & dimed ! Carry on's cost, drinks in flight cost, can't select seats until you check in.....as a whole-not customer friendly. Won't fly Frontier again."
Pros: "had to wait over an hour for my bag to arrive at baggage claim. Horrible since it's cheaper to check than carry on. Can't depend on prompt service @DFW."
Pros: "Comfortable and spacious seating"
Cons: "Flight was significantly delayed. Charge for basic beverages."
Pros: "The flight was on time and fun"
Pros: "Plane was nice and new."
Cons: "Almost 2 hours late with no update or explanation. Counter people didn't seem to be updated with any information at all. Must pay to carry on or check bag and pick seat. Will never fly Frontier again"
Cons: "Again held up leaving by "paperwork""
Pros: "Direct flught"
Pros: "On Friday, July 8, at DIA airport I waited almost an hour before someone took me to my gate A42 for Flight 122 supposedly departing at 8:10 and boarding at 7:35. Finally, I had to bring this to the attention of the ticket agent as I did not want to miss my flight. Noone came and the poor overworked worker took me at 7:45 -we did not arrive at the gate until 8 o'clock (luckily the TSA checkpoints were NOT busy) and had the flight been on time, I would probably have missed it. This gentleman asked repeatedly for assistance for over 40 minutes and no one came to his aid. I panicked and I want Corporate to know they need to hire adequate help so their customers are not treated like dirt. Once I boarded, the crew was fabulous! However, I am not happy about such a horrible experience. I deserve a refund or free return ticket for my inconvenience. I have flown other airlines and have never had such a negative experience with wheelchair assistance!!!"
Cons: "You all charge piece meal for everything; yet you don't hire enough people - I bet Corporate executives are getting their fair share!"
Cons: "Flight delay, no reason given."
Cons: "no amenities"
Pros: "it was on time, crew was great"
Cons: "uncomfortable seats. not able to get comfortable. neck ache."
Pros: "Seats were good."
Cons: "Bag fees were unrealistic. Fly many other airlines and do not get charged the fees that Frontier charges. Probably will not fly Frontier again. Plenty of space in the compartments. Others were disappointed as well."
Pros: "Frontiers crew/flight attendents are very nice and personable"
Cons: "However, All the delays and lack of clear communication were not good, especially on the way back from DIA to DFW on 6/6. Plane was 2 hours late on the way out and back."
Cons: "Flight leaving Milwaukee was delayed due to technical problems. Got on the plane an hour late, sat on the plane for over an hour, had to get off the plane and wait in the terminal for 2 hours therefore missed my connecting flight and have not arrived at my final destination. There was nothing offered for the trouble or inconenience (snacks, drinks, etc.). I had to miss an important meeting and never want to fly Frontier again."
Pros: "One of the attendants was courteous and entertaining. She made the trip that much more enjoyable."
Cons: "Price of drinks and snacks. I was disinclined to order anything, and kept to myself."
Pros: "The best part about the flight was when we landed in Dallas."
Cons: "The most uncomfortable flight I have ever been on. The seats were very hard and could not adjust. There was no information about the flight provided at any time during the flight except for when we were preparing to land. Compared to American Airlines (which we flew with on our way to Denver), Frontier has no comparison. There was absolutely no entertainment provided, and there were additional costs and fees at every turn. Not only do they charge for any and all refreshments, they also charge you to have a carry-on bag. The flight was also very very loud. The cabin rattled and roared for the entire hour and a half flight. We will not be flying Frontier again unless some major upgrades are made."
Cons: "Rude about luggage and not polite"
Pros: "First time flying with Frontier. No complaints other than having to pay for my carry on luggage. But when I only spent $80 (taxes and fees included) to fly from Dallas to Denver, I'm still happy."
Pros: "crew was fantastic"
Cons: "seats do not recline, and very narrow."
Pros: "price is excellent"
Cons: "changed gates 3 times and flight delayed due to maintenance issues"
Pros: "Same as flight SLC to Denver"
Cons: "No complementary drinks. Short fold down tables."
Pros: "We boarded quickly, the plane was clean, the fare was cheap, and the crew was courteous."
Cons: "I didn't like the tiny tray table."
Pros: "The price"
Cons: "You get what you pay for, I guess. It's so sad to see a once customer-focused company become only about the numbers. Tiny seats, EVERYTHING is an up charge."
Pros: "flight on time"
Cons: "totally squished between two largely overweight individuals. This was the most awkward interaction I've had with the human race in my 41 years of existence. Can there not be an overweight seating section with two seats per row and charge them more?"
Pros: "We left on time."
Cons: "The children crying"
Cons: "Very slow baggage claim. Had to wait about 1/2 hour."
Pros: "Your crew was nice"
Cons: "I am 6 feet tall, and found your seats entirely too tight for my frame. I'm not overweight, just tall, as are many people. Worse, I paid $150 for my ticket, and other passengers I spoke with paid either $100 or $38 - round trip. Apparently I didn't check your site on the days of the week that you offered your discounts. I then had to pay $40 x 2 for my little carry on bag, which was ridiculous. I plan never to fly with you again."
Cons: "The plane didn't leave the terminal for over an hour after boarding!"
Pros: "Radio went out and the flight was delayed leaving. Also, when has Frontier has started charging for carry ons? I could have gone with Spirit if I'd known that... During the delay passengers were welcome to get off the flight but were reminded several times how much it would cost to rebook if they missed the reloading process ($99.00). After delay the staff was offering complimentary beverages due to the delay...(how much does it really cost to offer water & sodas?) So I would have been charged for a cup of water??? The staff seemed rude and several times I was nudged, slammed, bumped into (I was in an aisle seat) and ever was acknowledged by the crew members who did it. It just seems overall that it was all about the money that the employees are unhappy and that it is not about the satisfaction of the client. First and last time I'll travel with you...."
Cons: "We were about thirty minutes late leaving saying they were still loading bags. We got in late and they told us some bags didn't make it' but to check at the baggage carousel 37. We waited about thirty minutes they then came down and told us none of the bags made it."
Pros: "The crew was fine. Very professional. Plane was clean."
Cons: "No notice up front that carry on luggage would be charged $30 each way. Had to pay for everything snacks, drinks. I would not be surprised if the bathrooms had a charge. No entertainment. Seats are so close together that they are made not to recline."
Pros: "Some jackhole took my seat and wouldn't move I called ahead about additional charges and they lied to me"
Pros: "Good service"
Cons: "I don't like the fact that you don't have the option to choose your seats before paying and if you do ask for a better seat they charge you. The price for checking in a bag is ridiculous."
Pros: "Quick flight."
Cons: "Changed gate without notice. Seats did not recline. Paid extra for setting next to spouse and had to pay extra for carrying on bags. Too much!"
Cons: "Flight was late, seats were tiny and uncomfortable, plane wasn't clean, baggage took 25 min to arrive at carousel"
Pros: "So quick!"
Pros: "It was on time, our party was seated together, and I wasn't cramped! Flight attendants were pleasant! I wasn't expecting much for the price I paid but it was a great flight :)"
Cons: "Nothing :)"
Pros: "Knowing I don't have to fly with Frontier ever again!"
Cons: "-delays -90 min baggage wait -sitting on runway 90 mins -uncomfortable seats -no concessions"
Pros: "Not one thing. Besides they got they destination right. The staff hate they’re jobs. Everyone involved in this spirit airlines besides the pilots was in a bad mood.. I really liked how they waited till literally the last min an said your bag that you have used on your 8,564 previous flights to date. Is now 65$ to put in the same exact spot you were going to put your bag to begin with.. the same bag I’ve used for a shade under two decades of travel."
Cons: "You don’t have a box big enough for that. Bought ticket day in advance with insurance for this reason. checked in several hours in advance itenary machine could not print duplicate messed up several people days with not putting us on our flight. An then charging me 100$ more to secure the seat on the next flight. When all they had to do was print the item ready. I had meetings scheduled days in advance I missed that were worth 50x this entire ticket. An the airline doesn’t even know who it is that sells the insurance.? That’s a strait up scam.. worst airline in years. From the experience an the staff all the way around I was embarrassed to say I used this airline. If I had to guess on anything I think it’s close to being the next airline to hit the scrap yard. No one in this air line is committed to they’re work. I’ve always said “ Experience is the best teacher in anything”. An I’ve learned enough from this one...."
Cons: "Customer service is the worst. I called to modify my flight because lax traffic, after a myriad of options which included a 20hr flight (3hr non stop is what I had) or driving to Vegas to catch a 17hr flight, I was told “well at least your ticket was cheap” by their customer service agent. Worst airline out there, do not use them. On my flight to lax I see how they conveniently charge you less for your bags at the ticketing area where you have no way to check how big your bag is because there isn’t a receptacle like most airlines have to check them. So if you take the chance of your bag being considered a personal item vs a carry on (that costs $55) then you will surely find that receptacle at the actual gate to check your bag where they will charge you $100 no matter what. Perfect setup for the revenue they need."
Cons: "The fact they wouldn't let us on the plane and have a ridiculous 45 minute bag check policy even though I had already pre-booked and paid for checked luggage."
Pros: "Nothing the airlines sucks"
Cons: "Look up same comment"
Pros: "More fly with you"
Pros: "Started on time... And reached 15 mins earlier"
Cons: "The cost of carry on bags and the cost of seats pretty much makes it the same cost of southwestern. Also no complimentary snack on the flight is sad that everything has a fee this airline."
Pros: "Flight staff was nice."
Cons: "My flight was delayed so I would miss connecting flight. I ended up getting to my destination a full day later than planned on a different Spirit flight. Also, I have never been on an airline with seating that is this tight. The tiny space is almost unbearable. When I asked if I could be moved to an emergency exit row seat since there were several vacant seats there, I was turned down, even when I offered to pay. I would never recommend this airline to anyone and will deter ppl."
Cons: "Over charged on carry on bags."
Pros: "Attendants were very polite and funny!"
Cons: "Delay on runway, in-flight transit was faster overall. Same or earlier arrival. No complaint."
Cons: "Contrary to what people say, flight Schedule was on time. Best landing was on my connecting flight from Atlanta to Orlando, so smooth."
Pros: "Great crew"
Cons: "Spirit has a long way to go about their flight operations"
Pros: "The crew was delightful...maybe the happiest male ft. attendant I've ever had the pleasure of flying with."
Pros: "The employees were all so friendly."
Cons: "They should offer soft drinks free of charge during flight. Also should also allow one carry for free! Had a few hours delay on my return flight. Should send dep. And return flight email prior to departure, so we can print ticket out. When it is sent that day of on Reuturn, I didn't have a place to print!"
Pros: "Quick and easy boarding"
Cons: "Have to pay for everything! Expensive carry-on prices and you don't get a complimentary drink or snack."
Pros: "base flight was cheap. exit row was roomy"
Cons: "Having to pay for a second carry on, which is standard everywhere else."
Pros: "I loveeeeeeeeeed the crew!!! sooooo happy so awesome!!! i wish they were on every flight"
Cons: "spirit flights are never clean....ive been on several its like do they wipe the seats with a lysol wipe :( or something"
Pros: "Fast, no delays"
Cons: "No free snacks"
Cons: "They chaged me 300 dollar for carry on bag."
Cons: "Spirit advertises a low fare rate, and then they charge an extra $74 to reserve a seat and to check 1 bag (one way). Does Kayak have a feature will can show how much the actual totoap charges will be for a flight which includes checking a bag and reserving a seat?"
Cons: "The worst costumer service. Very disrespecting towards costumers. The flight attendant said if you had a better kind of money you could have flown in American Airlines but u don't so your stuck with us. I'm absolutely disgusted by the poor treatment and the disrespect to everyone. Sarcasm is not funny at no ones expense."
Pros: "I will get back to you on this"
Cons: "Lacking info on charges; phone help not adequately clear; website gave circular directions; airport location not identified by name"
Pros: "Smooth flight"
Cons: "No complaints"
Pros: "I liked that they were on time and we were able to get to Dallas 20 minutes early."
Cons: "So not worth it! You have to pay for your luggage and carry on. A girl there had to pay 300 dollars extra just to take her luggages. Also no tvs and the crew members looked like they hated their jobs. Even boarding was so confusing and unorganized. Just not a good experience."
Cons: "Seats, staff, and uncomfortable chairs"
Pros: "Overall flying experience including 'On Time' performance. Reasonable service during flight."
Cons: "The uncomfortable seat which could not be reclined for a little comfort. The seat pitch (distance between 2 rows) was awful because the passenger in the seat right behind me was constantly kicking me in my back and that was very annoying."
Pros: "My 3 day airport parking cost more than my 1000 mile flight. Great comfort and cabin. Great new Airbus plane. Way less nonsense that "old style" airlines subject us to."
Cons: "Fear of additional "surprise" fees (carry on, print boarding pass fee, just the unknown many possible threats I read online while doing my online checkin. The first two Kiosks I used "froze" while getting my boarding pass. I spent a frustrating 90 minutes getting set up with a FF account and getting checked in. "ALL'S WELL THAT ENDS WELL" and I saved $$$ !"
Pros: "Fares were lower. Left on time."
Cons: "Hard uncomfortable seats. Very little room. I understand why they need to do that since the seats are so cheap, but still. The guy next to me had his arms in my chest the entire flight as he insisted on using the armrest that was more of an after thought of an arm rest rather than a real armrest. I'm sure this company will continue to do fine business as they will make more money for every little thing like $3 for a can of soda $45 for a carry on bag. Pretty soon they may charge for wearing shoes or a shirt on the flight. We all need cheap flights sometimes but fliers be aware there is a reason."
Cons: "Wasn't clean, smelt terrible, the chairs were uncomfortable and the service was not as professional as I've experienced on other airlines"
Cons: "I was seated in the rear of the plane and could clearly hear two flights attendants complaining to each other about several passengers. Their was no professionalism and it was just rude. I felt like I was listening to high school girls."
Cons: "flight was delayed four hours"
Pros: "Active military get two free checked bags up to 90lbs free and one free carry on. Your car seat and stroller are also free to check at the gate."
Cons: "You literally have to pay for every little thing. No complimentary drink. A cup of noodles is $3.50! Really?! I'm 5ft 3in and my knees were hitting the back of the seat in front of me. I feel sorry for anyone taller. At the end of you flight, a flight attendant comes on the intercom and gives a 5 minute speech about applying for a spirit credit card. It work my new born up both times."
Pros: "Everyone was nice and professional"
Cons: "paying for seat and luggage separately from plane tickets"
Pros: "Cheap fares"
Cons: "Delayed 3 hours for no reason, so I took a last minute flight on United for super cheap... and United didn't care about my carry on! Suck it Spirit!!!"
Pros: "Missed an important life event bc of the 1 hour delay which they did not advertise ahead of time online or in an email update! I still arrived at my gate with 5 min to spare and they said the plane departed a few min before the posted time, ergo I had missed it by 90 seconds. they routed me to Dallas and I got in 3 hours after I was supposed to. Not dependable!"
Cons: "1 hour delayed and missed my Connecting flight! It was uncomfortable, seats don't recline, tray tables useless for working on a laptop"
Cons: "Three hour delay. Seats were like torture"
Cons: "I was charged over $50 for carry on bags, and also for my seat assignment. The plane was old and run down. There was a miscommunication with crew about boarding zones, and no entertainment on the flight. The food and drink is overpriced and there is a terrible selection. I won't ever fly Spirit again."
Pros: "This flight originated out of Portland to Las Vegas and then to Los Angeles where it was scheduled to depart to Dallas at 10:31 am. Initially at 9:45 when I checked in at 9:40 I was told the flight was delayed until 2:30 pm. Then when I called Spirit at 12:40 pm after receiving an e-mail from Kayak that the flight was cancelled I was told that I had 2 options: (1) To fly to Vegas where I would connect at 1:50 am and arrive in Dallas at 6:30 am or to receive a refund. The next day arrival into Dallas was not possible or acceptable so I chose the refund.. Later I found out that other passengers were booked on other flights, offered a $25.00 food voucher, and a $50 credit to be used within 60 days. I found this out after I had already booked another flight on American Airlines and when I spoke with a Spirit ticket agent they said that you made a decision so ther isn't anything that they (Spirit) could do. It cost me an additional $200.00 dollars to get to Dallas 9 hours later. What a way to be treated by Spirit Airlines after they knew the flight was cancelled when it never left Portland. My husband is a 21 year Army Officer and we travel ofter (1st time with Spirit) and we have never been treated with such disrespect. Thank You Susan Boyko"
Pros: "Trick you with cheaper prices (good business)"
Cons: "They will charge you anything you bring along"
Cons: "They charge way to much for your bags. It's twice as much as the other airlines."
Pros: "First flight was great. Friendly people, nice crew, good drinks. Was an easy plane ride for someone who doesn't fly often."
Cons: "Return flight was horrible. Was delayed twice, then moved off of the first plane due to technical issues. Got onto a second plane only to be taken off once again and the flight was then canceled. They canceled all flights to my destination and originally would only refund the portion of my ticket for the return flight. The only consolation was they gave in and put everyone in a hotel and flew us out the next day."
Pros: "I liked the email updates and easy to uskiosks. It was very quick for me to check in. Can't beat the price. Thanks!"
Cons: "plane departs at 650 arrived at check it at 620 was told I wouldnt make the flight and if i wanted to get on the next flight it was going to be 150$ - original flight was 35$ one way .. i had a round trip ticket - after spending 120 to add bags and pic a seat for my return flight . i had to call American to book another flight for 87$. upon returning home - i found out that spirit canceled my whole reservation becasue i decided not to spend the extra 150$ to rebook with them for my outbound flight - so they canceled my whole reservation ! I then last minute had to book American again for 60$ . Needless to say they had no problem taking my money to reserve seats and pay for bags on my return flight - which they will not refund. I WILL NEVER USE SPIRIT ! YOU GET WHAT YOU PAY FOR ."
Pros: "They were direct flights."
Cons: "Carry on bags were $55 a piece! Seat assignments were extra. Seats did not recline. You could not get a cup of water. Bottled water was $3 if you had a credit card. They look like a super saver airline but they are really a super EVERYTHING is extra airline."
Pros: "I liked the seats that I paid for one time eighteen dollars and the next time twenty dollars they are wide and they have leg room."
Cons: "when we are in the plane in Dallas Texas the Pilot was late for over twenty minutes this is a first. I am a people person there is no contact between the flight attendant and the passengers it is so formal."
Pros: "Love flying with spirit the crew is super great!!!!!!!!;)"
Cons: "We were stuck in Atlanta. They could not open the cabin door for over a 1/2 hour. Then they could not scan the new passengers in at Alanta. We waited about a hour to clear that up. We did not leave the plane. My concern is what if there had been an emergency? My husband has dementia. I kept him calm. What if someone else on the plane had an emergency. There is cause then for a law suit."
Pros: "The flight landed safely,"
Cons: "There were close to five screaming babies on the flight. There was very little leg room. The flight from Dallas to LAX was delayed by two hours. We received an apology but it would have been nice if we were given something to eat or drink on the flight to compensate."
Pros: "Very nice about the whole delay"
Cons: "The flight was delayed over two hours because of the crew was not there. There were several other spirit flights that were also delayed multiple hours."
Cons: "They lost my luggage!!!! And don't seem to be concerned. Like this is normal. They nickel and dime you for everything so it's not really a great deal when it's done. The worst part is they lost my luggage. When they tell you it's time to board they speak too quiet. We almost missed our flight."
Airlines flying to Dallas/Fort Worth have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Dallas/Fort Worth
Masks required on board, masks provided on flights to Dallas/Fort Worth
Social distancing seating
Middle seats unavailable to book on flights to Dallas/Fort Worth
Testing for antibodies, testing for symptoms for flights to Dallas/Fort Worth
Waiving of change fees. Search flexible flights to Dallas/Fort Worth