The boarding process for my American Airlines flight from Copenhagen to Philadelphia was a bit tricky. We experienced a gate change that required a long walk to a new area of the airport. Additionally, boarding was not via a jet bridge; we had to take a shuttle bus to the plane and then carry our luggage up the stairs ourselves. Furthermore, the bag drop didn't open until about 12:20 PM, which was only three hours before our scheduled departure. This meant I couldn't drop my bag off early and had to wait outside of security in order to drop off my bag and use the kiosk. The bag drop self-service kiosks also didn't open until about 12:00 PM when an American Airlines employee unlocked them so that we could print out our boarding passes and bag tags, which further created a backlog. The flight was delayed by over an hour because we had to wait for one of the tires on the plane to be changed. On a positive note, the flight attendant was very professional when handling a passenger who was sitting in the wrong seat. Even though the passenger was persistent and reluctant to move, the flight attendant calmly ensured the assigned passenger could take their seat. Kudos to the flight attendant for keeping his calm and composure, not allowing the issue to escalate, and handling it well under pressure while a line of passengers waited in the aisle to board. The in-flight service was also fast, prompt, and efficient, although service had to be suspended for the last two hours of the flight due to weather and turbulence, which was outside of the crew's control. However, the in-flight entertainment screens and the overall interior of the plane were somewhat older. The system did not offer streaming to personal mobile devices, so we had to watch movies on the seatback screens.
the first flight smelled like urine Ac didn’t work pathetic experience
We were delayed due to a mechanical issue, but the gate staff and then later captain were giving thorough and frequent updates. Ended up being delayed about an hour, but we did get out, so it was overall a good flight!
My luggage never made it, I booked business class only to find out I’m sitting in the back. Very disappointed with the reservation
We were treated politely and the crew was nice. Again no one knew why there was a delay. Food was hot and a lot was offered but bad in taste. Seats weren’t the worst but for a long flight your legs ache from it. Entertainment was old not very interactive
I found the seats ergonomically uncomfortable forcing the body to seat slightly hunched. For a short flight I worked on adjustments but for a longer flight, it would be difficult.
I cancelled this flight 2 days before departure but I followed your texts and emails and IF you were correct this flight turned into a nightmare.
Rudest flight attendants ever, waited over 20 for light to be answered and it never was then tried to flag down an attendant who said someone else would come, just needed water to take some medicine Food bad
I was a Wheelchair Assist’ passenger on a London Heathrow to PHL flight yesterday. The process of getting me and my carry-on bag from the ticket counter to the gate was not good at all. It was the worst in my 5 years of experience using this service offered by American. The Philadelphia ‘Wheelchair Assist’ service was, and always has been Excellent! Not so at Heathrow. I was handed off to three different wheelchair drivers; had to sit in a very dingy holding area for 30 minutes while waiting for our gate change announcement; got crammed into a overloaded service vehicle to take me from the holding area to the gate ; was dumped at the end of the line of already-boarding passengers with my heavy carryon and no one helped me up the ramp way at the gate to board the plane. Overall it was a miserable experience!
Everything smooth. The only thing is that my connecting flight in the US to my final destination was delayed. The time changed 4 times. For the rest, everything on time without issues
The seats were roomier than other airplanes I’ve been on.
The security line at JFK was one of the longest I’ve ever experienced - probably 45 minutes. I don’t know if JetBlue has control over it, but it detracted from the overall experience. Entertainment had good options, but the volume control was a bit small to tap on and the screen had a fair amount of interference blips. Clearer picture would have been better.
I liked the entertainment on JetBlue, the service from JFK to JAX was terrible at best
Checking-in in Barbados was excellent, connecting in JFK to JAX was a nightmare, had to wait over 1 hour and 20 minutes to receive my check bag. After receiving my checked bag and going to the gate to check in for my flight to Jax the crew there had no clue. They first told me that I had missed the flight and had to rebooked.. after trying to speak with JetBlue reservations (without luck) I was asked to leave my Phone number for a recall, I did so and my call was returned after 15 hours. I finally looked at the information board and saw the flight that I was originally scheduled for was still at the gate. I alerted an JetBlue employee of my findings and was told to rush to the gate and see if I could still board. The agent at the boarding gate apparently was having a very bad day, after lecturing me on how late I was (which was not a fault of mine) let me on the flight. A VERY BAD EXPERIENCE. I will NEVER fly JetBlue ever in my life again.
Purchased through 3rd party vendor which made everything difficult. Unable to check in online. Unable to get flight updates easily, tsa precheck information didn’t carry through, longer time to check in in person. Entertainment looked good but had to purchase conventional headphones to view.
Even though the weather made a lot of flights become cancelled Jet Blue made the flight that was supposed to leave at 9 pm and we left at 12:15 am and I was so grateful- Thanks to the Senior Jet Blue Staff who made those decisions
We were made to wait in the airport for six hours for a flight that was ultimately canceled.
Friendly crew. Poor food service maybe due to full flight. All in all, you get what you pay for.
Flew business class. Everything was excellent. No issues at all. Not very many “good” movies to choose from. But lots of mediocre ones
The best experience that I have had traveling with JetBlue!
Food was terrible. Going to Italy I gave benefit of the doubt however returning to the USA was no better. Rolls were frozen. Butter was frozen. Quality of entree poor
Cabin crew friendlier, they weren't weren't unfriendly, but simply professional and not more
The crew on AA international flights in my experience are generally lazy, rude, and inefficient. These guys did not disappoint.
The plane sat on the tarmac for 2 hours, it was terrible. No drink service during the flight. Terrible
Comfortable seat Attentive cabin crew Asian vegetarian meal very good Not enough drinks were offered during flight No ice cream Snack offered before landing not good very unpleasant taste no choices
This flight was rebooked from a missed connection 3 days before due to connecting flight cancelation. We had upgraded on our original flight but were assigned coach seats on this flight. BA could do nothing to upgrade us due to this flight being "overbooked" and "busy". We should have been rebooked in upgraded seats. Now we have to apply for a refund.
Plane arrived late to gate, staff at Philadelphia had no sense of urgency to get people on the plane. Boarding took 15 min longer than it should have because despite 4 staff working at the gate, only one was scanning tickets while the others sat talking to each other.
When I bought the ticket, right away I got a problem, I had to cancel. Unfortunately never ever I will use kayak or Iberia again. When trying to cancel kayak told me to talk directly with the airline, the airline talked to me through whatsap and told me to deal through kayak. Both of u never took responsibility in helping me out. You kayak did not want to deal with me. I called my credit card and now we r disputing the charge bc u have a pathetic customer service.
American Airlines switched aircrafts for some reason and the new plane had to be checked, It took an hour for this while we were on the plane parked. But then we waited one more hour for an officer to come and fill out paperwork so that he could ok the plane or fly it himself, something of that nature. It was 99 degrees in Dallas and we were cooking inside the plane. The pilot had to ask everyone to shut the window shutters and open the air full blow because it was too hot inside the cabin and smelled like gasoline. Worse was that when I bought the ticket, the third party seller called to insist in buying insurance for this flight. I told them no because I was not going to save any money after all, so I made it to SF somehow by a miracle. Why buy insurance when the airlines are responsible for any delay, cancelation, or problem. Please advice third party sellers like Underpricer to not call and try to sell insurance at $100 per passenger.
Ability to select seating would be nice. We were family of three and they had us seated back to back and one of us on the other side of the plane??? That is pretty goofy. Especially when tickets were placed two months in advance.
Good flight. Only negative was the bus journey from plane to the terminal. Didn’t exit t this either BA at T5
The worst parts were not BA’s fault. The chaos of passport control etc was totally unnecessary. One of the Officers who was stamping passports (remember that) told me that if I had a problem, I should contact Boris Johnson! Secondly, the distance from the Lounge to the Gate was beyond acceptable. All in all, the issues with immigration and emigration and the hikes within the airport mean I won’t be returning anytime soon
For some reason they didn’t give me a seat and said I was on standby and to stay by the gate till I was assigned a seat then right before boarding I got a seat I got to my destination and no luggage
Aviianca was ok but that was not my original flight I boooked. I was moved there a few hours before boarding and the flight landed at a different airport from my connecting flight. I had to take a very expensive cab over 150 pounds to comnect.
Our first class ticket was a coach seat with a tray wedged in the middle seat. Seats were the same as coach seats and there was no divider between classes of service. Never seen anything like this before.
Good one world lounge at AMS, very friendly crew with efficient service onboard.
Good food, good service, professional but too many business class passengers, no dividing curtain, priority queue like Ryanair.
New airport for me. A little confusing.bunable to use kiosk for boarding pass. Agent checking us in was professional but not very friendly.
The first class flight itself was first class, however getting to the airport and getting through the airport was agony. The BA flight sat on the taxiway for ages and caused us to miss our connecting flight which meant half a day lost. Our return flight on BA was cancelled so a dawn flight was made and we lost another half day. Goodby BA
Awful flight. My pre-booked seat was given to a crew member and I was substituted with an awful seat next to the toilet. When I asked about it I was treated with contempt for daring to ask. Par for the course on BA at present.
