KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
Klm start boarding while somw air issue in the plan
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
A good, comfortable flight with friendly crew and good entertainment options.
Flight was fine. Second meal ( fish sandwich on hard roll) was awful. My suitcase didn’t make the flight. It had been located, but won’t be delivered until tomorrow. Five days after flight
The airport temperature at the airport and on the flight was too warm
Boarding too way too long. Biggest peeve: zero in-seat power in economy! No plug sockets, no USB ports. Plane was an A330, so not old.
boarding is so disorganized, i was literally appalled at the boarding experience
Comfortable but not Polaris or Delta comfort Business Class. Overall 7 out of 10
Was the best airplane ✈️ ever that I never see I will traveling again again with u guys.
The long wait at JFK made the trip horrible. Also not having enough buses when we deplaned was annoying
Flight from FNC to OBO was cancelled. We were rebooked to Lisbon later in the day. It was inconvenient but it worked out ok in the end.
Terrible flight attendant attitude. Average 3-star hotel employee has better hospitality skills. Business class seats are literally a joke. TAP executives should ride business class in other airlines to develop some rudimentary sense of what business class is.
Everything. Boarding, service, food, seats, crew I'd increase the air pressure to avoid dry sinuses and after effects
Flight bumpy and aircraft old with tape over seats , it seems there is a lack of maintenance, air pipe blow off in the middle of the flight, flight attendant seemed not to be worried about it. Food got very bad over time , not only for the quality but for the quantity . Seats are very uncomfortable , entertainment not working properly.
The crew were great and constantly cleaning bathrooms and taking care of passengers. Flight was on time and arrived on time. Boarding was easy and hassle free. Food could have been better but decent selection. Overall recommend and will fly again.
Everything was good except the bathrooms were usually dirty and the trash bins in the bathrooms were full.
At least it was a direct flight, however the boarding process was a nightmare. 2+ hours in line to check my bag. Then told it was overbooked and I have to go standby even though I bought my ticket months ago. Then sent to another line to get on standby - another long wait and finally started yelling that my flight was boarding. They sent me somewhere else. In the end I did make the flight - among the last group to board, even though I arrived 4 hours early at the airport. Worst check in process I've ever experienced in 50 years off flying.
We had a 3 hour delay and then a long taxi to take off. It would have been helpful for the pilot to have communicated more about what was going on. There was no A/C during the wait, and the cabin must have been more than 85 to 90 degrees. The crew gave water to the people in the front but by the time they go to the back of the plane they stopped giving out water. Eventually I went back and asked for some in the rear of the plane (for a second time). The food was close to inedible. I thought on an Italian flight that the pasta would be better than the chick, but honestly, a Swanson's TV dinner would have been better. I had a bite or two to keep my blood sugar up, but basically I couldn't eat it.
Great crew, newer plane, boarding was very disorganized, I still don’t understand why airline keep boarding front to back for coach instead of back to front
We ordered a gluten free meal and never got it!
I don't like anything in this flight the food was bad the service was bad the flight was old and not connected to the screen no intertainments at all and it was long trip was bad intertainments the crew not helping
The company tries shamelessly to squeeze every dollar)Euro out of its passengers. During the check-in the force you to go through the seat selection, you can skip it. They will assign you the worst seat available, then show you the other available seats on the map, for a fee. But they won't show you the fee until you click on it. And once you do click, there's no way to unselect it!! You will get stuck and forced to pay for that seat. Cheaters!!
