Pros: "Pilot and staff were informative and great"
Cons: "I was forced to upgrade to first class by Air France stuff in Athens which they Deceive me not telling me that the first class was not for the entire trip to JFK! If I was informed I would not spend the extra money to flight on an economy “seat” which was not comfy seats for the entire trip"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "The flight was delayed several times due to bad weather in Tampa. The gate agent was good at explaining the problem and said it was the FAA that had put a ground stop in place. It was nice to be informed about what was going on."
Cons: "The cabin was very noisy -- don't know if the AC fans were cranked up or what, but the constant roar made it difficult to converse with the crew about snack and drink choices."
Cons: "Ear buds that allow me to hear the movies clearly; better equalization of the treble, bass and volume. I had to constantly turn volume up and down because of fluctuations in the movie sound track."
Pros: "Crew was great. Always attentive to needs of the passengers."
Cons: "Can't really think of anything unless you can shorten the flight!?!"
Cons: "Customs when we arrived in MPLS. Around 300 people get off the plane and they have 1 TSA agent checking passports. Terrible staffing and management on their part. Pretty sad!"
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Pros: "Crew was very pleasant"
Cons: "Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Cons: "wasn't able to take the flight since I missed it"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
I traveled Lufthansa many times in the past when they had Portland-Frankfurt direct flights. The service and food was superior on those flights compared to what I experienced on this recent flight. Food was terrible. Drink service came by once with no follow up. (would have like a second glass of wine). Entertainment selections were boring. (too much Tom Cruise!) Headphones did not work at all. Overall, a very disappointing experience. I question if I'd fly Lufthansa again.
The flight to and from Amsterdam was organized and smooth. I had no issues or complaints. Thank you!
Cons: "Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it."
Cons: "Self-check-in at Munich was unnecessarily complex. Same for procedure to check in luggage. Also, the passport had to be inspected twice despite being already in the secure zone."
Cons: "Luggage was not received. Now being told it will take up to 5 days! Unacceptable performance"
Cons: "crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)"
Cons: "- The extra baggage fees were 5 times higher than the announced on the website which caused a lot of troubles. - The booked special meals (halal) were too spicy and not proper for children at all ( we just wanted normal meals without non-halal ingredients. - No basic medications on the first flight."
Pros: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."
Pros: "The crew is attentive and friendly The seats are flat-lay"
Cons: "The food is mediocre at best Seats are narrow"
Pros: "Comfortable seats and great movie selection. They also had books and games for kids."
Cons: "The food was good but could have been better."
Pros: "There is a nothing to mention that was memorable or comfortable."
Cons: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Pros: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Pros: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Cons: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Pros: "Quick boarding, comfortable seating. Great food!"
Cons: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Cons: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Pros: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Pros: "The crew was very nice and helpful."
Cons: "I wish that a snack or small meal were included with the flight."
Cons: "After paying for 2 seats next to each other, Iceland Air decided to change the aircraft and reboked us on regular seats. I am 6ft6 with bad back therefore booked the extra legroom seats and want to have my wife next to me to assist me with putting the carry-on lugage up in the spaces above. We ended up sitting 3 seats apart, I was in the extra legroom seat but in a middle seat,so I could not put my feet in the isle to prevent leg cramps. When we boarded the flight from Reykjavik to Boston I notified the stewardess and she assured she would help, but I never saw her again and no one came to our help. Also when we entered the REK airport after flying from Amsterdam we were not notified to keep our passport on us, as we needed to go tru another checkpoint. My wife had our pasports and went to check some shops, while I was reading a newspaper. After noticing that I could not go to the boarding area for our next flight, I was able to locate my wife and we barely made it to the gate in time."
Pros: "the seat was comfortable, the cabin temp was perfect, and the views were incredible"
Pros: "Crew was great"
Cons: "Communication about fueling issues at Schiphol airport could have been better; 4.5 hours delay were terrible, the inflight entertainment system in our row was out of order, lights flickered throughout the flight and the kids meal was stale bread with cold cuts."
Cons: "I looked down between the seat “legs” and wall and there was so much garbage. Never ever seen so much garbage with any other airlines. Maybe just one customer? IDK because so much. I thought could it be accumulated from a number of previous flights?"
Cons: "The attendants kept bumping the seats when they walked by."
Pros: "Having to bring your own headphones"
Cons: "Seats that can recline more, it will make it easiee if you like to try to sleep."
Cons: "There was no definitive guidance on gate changes and time changes. I, along with many fellow passengers were given conflicting information via emails, the departure board and Icelandair website. The ground crew also could not provide much information."
Pros: "The crew was pleasant throughout."
Cons: "Very squished quarters for a seven hour flight! Several couples were separated and had to reconfigure to sit together. No room under the seat in the middle row. What happened to free meals on international flights over 5hrs or so? Terrible airport management with a crush of international flights all leaving in a small space and no warning on the arriving flight to Reykjavik about how to prepare for the connecting flight. One of the main restaurants was closing at 17:00 and had run out of some dishes at 15:30."
Pros: "Plane was nice and roomy; fast flight; seeing Iceland flying in"
Cons: "Constantly paying for every little thing"