|Avg. Flight Duration||9h 43m|
|Flights Arrive in||Amsterdam Schiphol|
|Flights Depart from||Vancouver Intl|
Pros: Crew was kind and attentive. Boarding was efficient.
Cons: Smallest seats I've been in in a while. Very poor on board entertainment (one 10" screen for every 4 rows, damaged audio ports, annoying movie choices). Very limited cabin storage.
Cons: Delayed flight, my seat was bumped from an aisle to a window seat although I checked in online and secured the Seat 24hrs prior to departure. The excuse I was given by staff is that the person sitting next to me is a “big” person so it’s for my benefit. Well the row I had planned to sit in had two people with an empty seat in between. And they were not “big” as was said. my seat I was moved to had sick children behind my seat whom were coughing and kicking the back of my seat and the row was completely full. An aweful experience and to top it off, the planes entertainment program was broken so we were provided with no entertainment, video or audio.
Pros: Flight was quiet and uneventful. Kudos to the pilots.
Cons: Our flight from YEG to YYZ was delayed by over an hour. Normally this wouldn't bother us, as we did not have a chance to get flight, however, we felt we were deceived and lied to by Air Transat at the gate. Specifically, the staff at the gate indicated that our flight would be delayed "intentionally" according to airline policy, to take advantage of favourable tailwinds to get the flight to YYZ on time. This explanation maked no sense, and was unfounded from a cursory Google search. When we finally boarded an hour later, the captain on the flight indicated that the plane was actually LATE arriving to YEG from a previous flight. I'm not expecting any specific reimbursement for the inconveniences to us or our family picking us up, but we and other customers should NEVER be decieved. If the flight is late, tell us, and indicate whether connecting flights (for those that have them) will be withheld or not or to make appropriate arrangements if otherwise not possible.
Pros: Tv on the seats
Cons: Charged for luggage, no complimentary snack.
Pros: We enjoyed flying out of FLL instead of MIA and the time of the flight.
Cons: Our stroller wasn’t delivered to us at the gate at arrival. Even though we left it at the door of the plane when we got in the plane. We addressed the issue with 3 staff members and the answer was that “we “ failed to requests it. This was a first for me!
Pros: I took the upgrade seat space was great and all the extras was amazing The next flight will be on Air transit Great job
Cons: Seats are too small, not enough leg room, no entertainment
Cons: Seats are getting smaller on these short haul flights.
Cons: Everything. Really tight seats, sloppy entertainment, terrible food, decent staff. Door malfunctioned so bad to stay on the plane longer, almost missing the connector.
Cons: No entertainment, staff rude... i do not recommend flying with air transat to Puerto Rico
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