Cons: "This flight was probably great but I was not on it"
Pros: "Seat was uncomfortable and hard as a rock, confined and tight."
Cons: "a new plane with more space and bigger seats, better service at T4 at arrivals, that place is a zoo"
Pros: "Crew was great. Always attentive to needs of the passengers."
Cons: "Can't really think of anything unless you can shorten the flight!?!"
Cons: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Pros: "Crew was very pleasant"
Cons: "Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out."
Pros: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Cons: "See other side."
Pros: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Cons: "See above!"
Pros: "Entertainment was outstanding and the food was very good. The service was excellent."
Cons: "Boarding takes too long"
Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"
Pros: "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
Cons: "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "Nothing!"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Cons: "wasn't able to take the flight since I missed it"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Cons: "Poor food, pay extra for lunches, 3 small cups of water for a flight of 10,5 hours. Long waiting times."
Pros: "I was nicely surprised with food , blankets and earphones included in the low cost airline service. Flight yeam was superv . We left with almost 4 hour delay due to florida storms ."
Cons: "The booking process with kayak vayama did not provide the right information to access flight online website so no possibility to check in online or lugagge extra request available ."
Pros: "Good food and good movies"
Cons: "Two hour flight delay without any explanations. On the trip from Orlando to Miami the crew closed the bathrooms and no one was allowed to use them for the entire flight."
Pros: "Good food for the long flight and lots of complimentary water."
Cons: "No leg room for a seven hour flight"
Pros: "Great crew and flight coordination. Everything was very smooth and well communicated."
Pros: "quick trip, open seating, not a lot of passengers on that leg of the flight"
Cons: "it was all good. nothing negative to say"
Pros: "The service from the cabin crew was superb! So was flying on the B787."
Cons: "Going through Customs in Sanford was a new experience for me, kind of tricky, but compared to JFK, it was a cakewalk."
Pros: "The Miami to Amsterdam flight was smooth and quiet. This Boeing Dreamliner is pretty nice! The staff is kind and helpful. The meal was pretty tasty. No massive check in lines like I saw for AirEuropa as I headed to security. Poor souls. The comfort economy was alright. Chair reclined enough. It’s not Star or Premium. Plane stayed clean. I search our TuiFly when going to Europe. Maybe I shouldn’t be saying all this because everyone will want them."
Cons: "I will have to say that the cabin was a little warm even for this Florida resident. I wish they would have offered more water rather than say the bar is open. Maybe offer wine for charge with meal. Maybe a booze and water cart. I wish the .nl website was English capable."
Pros: "On time departure and early arrival. Good seats and entertainment options."
Cons: "Need to buy hold bags in advance rather than at the airport"
Pros: "Great on board staff and smoothly run operation- felt very personal although it was a large flight! Economy class was spacious enough for the long overnight flight and overhead cabin space was great! Clean and professional."
Self entitled pax loudly continuing his telephone conversation after pushback was tolerated and only after the safety demonstration did crew address it.
Cons: "they keep using a very old 767: no personal entertainment screen, no USB outlet and absolutely freezing temperature. Most of the people put on their heavy coats."
Pros: "Crew was amazing, we were well-fed and service was great!"
Cons: "Captions for the hearing impaired, but not possible unless there are individual TV's. I understand that this was an older plane--a "classic." Hoping that entertainment will become more accessible in newer planes"
Pros: "The crew was really nice and I like the cookies"
Cons: "."
Pros: "Nothing"
Cons: "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."
Pros: "Not much..."
Cons: "Leaving on time! We were more than 2.5 hours delayed, and many of us were on the same connecting flight. We landed 5 minutes before our scheduled departure, so we all missed it. You’d think they would see that 20ish people were all coming to that flight and hold the doors for us..."
Pros: "The crew was nice. The food was pretty good. They were generous with the wine pours. The movie selection was good."
Cons: "The legroom wasn't great on the flight from Amsterdam to Dallas. My plane from Dallas to Chicago actually had better legroom, which is ironic considering it was a much shorter flight. I would prefer more legroom on the longer trans-Atlantic flight. My baggage in Chicago was delayed over an hour."
Pros: "Well the food was very good. Which i didn't expect how good it was. And the crew were nice people."
Cons: "well we were delayed twice. One in Schiphol and the other in Philly. Wasted my time and everyone elses."
Pros: "The scheduled te"
Cons: "Old plane entertainment was not working properly for a 8+ hr flight? WiFi wouldn’t connect. Dingy interior."
Pros: "American did the right thing and turned around our flight when a passenger became ill. Despite leaving very late, the pilot was able to make up time to Philadelphia so we were able to make our connection."
Cons: "Recovery of this unplanned event was poor at best. Had to leave for the airport at 6 am only to then wait for 6 hours before we could board. to make matters worse, American then scheduled wake up time for all of the passengers for 4:40 am. I don't take that long to get ready. They did not do a very good job communicating to us on how they were going to recover from this unplanned event."
Pretty much as good as an economy flight experience can get
Our plane was so cramped that I couldn’t fit my bag below my feet and my knees were pressed against the seat in front of me. For a 45 minute flight, We sat on the runway for over an hour before returning to the gate to wait for another 2 hours. We arrived over 4 hours late, uncomfortable and tired.
Quick loading, clean plane, enough room, nice cabin crew, pilots routed through the turbulence and good landing, on time departure, early arrival so nothing to complain about. Did not try the food or the entertainment as it was a short flight.
For the price i paid, everything should’ve been better! The food on the flight from Montreal to Frankfurt was very very poor. The selection of movies and tv shows was terrible. All that for 1800CAD? If It was less i would’ve understood but almost 2000CAD for one my worst flights ever? … also you overbooked and started asking people to give up their seats .. seriously? i’m sorry Lufthansa you need to do better. Thank you for taking me to my destination safe and sound, but in the future i won’t book flights longer than 3hours with you. Sincerely, a very disappointed customer.
The connecting gate could not be farther away and the airport was not clearly marked to show where to go.
The plane was not ready to go on time. There was an “electrical” issue that took 5 hours to get sorted. We boarded the plane twice. Missed our connection on arrival to Toronto.
Our last flight from Houston to Calgary took forever to board or even get started then ended up delaying almost another 30 plus minutes making us much later than we were suppose to get home. It started off the worse when we were suppose to have closer to the middle ish seats which weren't that bad and we were sitting together which these are seats we paid for yet they changed the paid seats and one had ua in different seats but 1 in the bacj 1 in the riw in front whoch ended up changing the only thing changing is them putting us both in the very back which seemed like it had half the space the window seat was curving in which took more space which me and my spouse are quite tall it did not work at all and was actually super painful for the both of us it was also extremely hot so the back 3 rows were asking for water constantly. You thunk I would get compensated for the seat change since we paid for higher seats and this was lower priced but nope they need to give what is paid for so this doesn't happen it got so bad that I was crying through half the plane ride since I had no leg room and I was being smushed into my spouse and my knees were pounding with pain and hip being drilled into the side . Please change your systems so this doesn't happen
delay in boarding was discouraging not enough choice in TV shows and movies
We missed our connecting flight in Toronto and the process of re-booking was not very smooth. Each person said “you’ll ask…” when we asked questions instead of just answering. They repeatedly said, “it’s no big deal, it’s all taken care of” when it was not. I had to keep asking questions to solve the situation. Staff need to be trained and know how to take care of those situations.
Cons: "Screen is slow and outdated. Easy upgrade from one class to another."