Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "The flight crew was so friendly and the food was really good."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Cons: "Poor food, pay extra for lunches, 3 small cups of water for a flight of 10,5 hours. Long waiting times."
Pros: "I was nicely surprised with food , blankets and earphones included in the low cost airline service. Flight yeam was superv . We left with almost 4 hour delay due to florida storms ."
Cons: "The booking process with kayak vayama did not provide the right information to access flight online website so no possibility to check in online or lugagge extra request available ."
Pros: "Good food and good movies"
Cons: "Two hour flight delay without any explanations. On the trip from Orlando to Miami the crew closed the bathrooms and no one was allowed to use them for the entire flight."
Pros: "Good food for the long flight and lots of complimentary water."
Cons: "No leg room for a seven hour flight"
Pros: "Great crew and flight coordination. Everything was very smooth and well communicated."
Pros: "quick trip, open seating, not a lot of passengers on that leg of the flight"
Cons: "it was all good. nothing negative to say"
Pros: "The service from the cabin crew was superb! So was flying on the B787."
Cons: "Going through Customs in Sanford was a new experience for me, kind of tricky, but compared to JFK, it was a cakewalk."
Pros: "The Miami to Amsterdam flight was smooth and quiet. This Boeing Dreamliner is pretty nice! The staff is kind and helpful. The meal was pretty tasty. No massive check in lines like I saw for AirEuropa as I headed to security. Poor souls. The comfort economy was alright. Chair reclined enough. It’s not Star or Premium. Plane stayed clean. I search our TuiFly when going to Europe. Maybe I shouldn’t be saying all this because everyone will want them."
Cons: "I will have to say that the cabin was a little warm even for this Florida resident. I wish they would have offered more water rather than say the bar is open. Maybe offer wine for charge with meal. Maybe a booze and water cart. I wish the .nl website was English capable."
Pros: "On time departure and early arrival. Good seats and entertainment options."
Cons: "Need to buy hold bags in advance rather than at the airport"
Pros: "Great on board staff and smoothly run operation- felt very personal although it was a large flight! Economy class was spacious enough for the long overnight flight and overhead cabin space was great! Clean and professional."
Cons: "Flight delayed by 9 hours with no explanation. It is a free for all at boarding. Plane is very old with the least amount of room I have had on any plane. Staff were no friendly."
Pros: "Flight crew was very friendly and helpful."
Cons: "After the flight time was changed twice in the days prior, we arrived to the airport three hours before the time posted on the website. There was no crew at the counter to provide us with boarding passes. The security team at the airport in Aruba needed to intervene as the ground crew at the gate refused to send someone to the check in counter. After pleading for an hour, they finally sent someone to give us boarding passes so that we could then proceed through security to the gate. The security team from the airport was nice enough to escort us all the way through customs, immigration, and security so that we would not miss our flight."
Pros: "No problems at check in"
Cons: "The flight itself was too fast in descending-ear popping."
Pros: "Food and drinks served were pleasant."
Cons: "Our seats were in front of the spacious emergency exit seats and they were tighter than the rest of the plane. We were scrunched in more than the rest of the passengers which was very uncomfortable."
Pros: "Plane was on time, both departure and landing"
Cons: "Very little leg room, if the person in front of you declined their seat they were almost in your lap."
Pros: "They served sandwich and something to drink on the flight."
Cons: "Brought the flight earlier wuthout an explanation. Flight was 11.15am instead of 4.15pm."
Cons: "my ticket got cancelled the same day and was marked as fraud even though they charged me for the ticket and they still haven't refunded the amount worst services ever"
Pros: "The simplicity of checking in at a no hassle airport. Great price but could be cheaper."
Cons: "That the plane arrived two and a half hour later. Also wish that this Surinam Airways can fly through out the year not just a few months out of the year."
Pros: "Very bad service, Suriname Airways cancelled outle flight which has been booked since Sept 2016 and changed it to Sunday July 30 causing problems with car rentals & hotels that have been since Sept as well."
Pros: "Staff and service was great. Very polite . Great service . Clean airplane . Good and drinks good."
Pros: "On time, easy boarding. I have always thought they should load the back of the plane first, but I don't think that will ever happen!"
Cons: "We get it about the masks! Between the airport and the airline we hear it 100 times. Taking it down to 50 would be nice."
Cons: "They need to stop selling the flights at full capacity"
Pros: "Great flight, great crew, comfortable seats, good entertainment. I LOVE the AA 787s"
Cons: "Not have 6 hour delays after people have already boarded the plane."
Pros: "The staff was friendly, the available entertainment was good, and the seats were reasonably comfortable."
Cons: "Our final connecting flight was late because the plane and the crew had not yet arrived at our airport before we were supposed to start boarding. The airline did not announce this until we were scheduled to start boarding. We had to go to a different gate and wait nearly two more hours for our flight to depart."
Cons: "Delays. Stuck in airplane waiting for over an hour after already having a 30 min delay to board."
Pros: "Missed the flight due to delays so I am stuck in MIA until tomorrow evening"
Cons: "Have flights be on time"
Cons: "miserable crew, old equipment. Cabin was very cold during flight"
Pros: "Flight was smooth. The flight attendances were pretty efficient."
Cons: "That the gate agent didn't put my request to board early seriously. I asked to have early boarding because of an injury and she didn't call me up early to board. I had to do it on my own."
Pros: "Because the flight wasn't full we passengers in the main cabin had the chance to spread out a bit more, which was great on such a long flight. Also the flight attendant let me have my scotch for free! Hooray!"
Cons: "Without power at each seat it's difficult to take advantage of the otherwise free entertainment that is only accessible through the app or on a laptop. There was a DC power outlet at my seat (not all of the seats in the main cabin even have that) but guess what--it required a cigarette-lighter-style adapter to plug in. I certainly don't travel around with one of those! And most of the other seats in the main cabin had no access to power at all. My battery wouldn't possibly last through a 7-hour-plus flight without supplementary power. Oh well, fortunately there are still books and magazines. Just like old times. Be more like United or any other international airline, American!"
I travel frequently and every single Air Canada flight I have taken in the past 2 months there has been an issue, especially with flight delays…
Love Canadians, but flight delayed 90min due to crew rest requirements. I get it, but… Also I’m 6’0” and the legroom / seat to seat distance is really starting to creep me out. Knees constantly against the seat in front and as soon as they lean back; woah, right in your face. Also Air Canada didn’t transfer my son’s skis on his Toronto connection; so that soured my day too.
Aisles are way to narrow. Seat cushions have lost all padding. Overhead storage was good. Seat numbers would be nice at the console area near the air flow for the plane we were on Could we not load the plane back to front.
It was very bad experience, this is was my first time experience and will be last one, all flights going and coming to USA, were late, one of my luggage didn’t arrive yet, the counter disk services were not helpful and …,, more other reasons
I bought a snack and was never able to get a receipt. BTW the snack was fine, just never knew how much I was charged, and not totally pleased with that.
Pros: "There was one crew member was passive aggresive and doing his best to annoy the whole trip, I had to get other crew involved, he was hitting on my friend as well....."
Cons: "This was a United flight sold as Air Canada to me and Lufthansa to my friend. This made check in twice as long since we went to the wrong counters. The quality was horrendous for an international flight and the entertainment system was broken. I paid atleast 50% more than I should have. Never fly UA"
Cons: "Main meal was the worst I have had in over 10 years on a plane. I got the pasta. There were no vegetables or color other than yellow/orange in the dish. The side was a potato salad, which is also not very nutritious. Then you get a brownie and a roll. The breakfast/snack was also a pumpkin slice of bread. The overall food options were not very diverse in terms of the food groups. I thought plane food had improved in the last decade or so, but not on this flight."
Cons: "Air Canada sucks. Not only did they delay our flight by 2.5 hours, it took them nearly an hour to get our baggage claim!"
Cons: "Missed the connection in Toronto. Had to spend the night there. My skis arrived one day late to my destination."
Pros: "Friendly, attentive staff. Good service. My toddler, husband and I boarded first because of our child, so we had plenty of time to get comfy on the plane. The flight attendants served sufficient drinks and snacks for the 1 hour flight."
Cons: "Flight was delayed two hours so my toddler and I had significantly longer to wait, which is not too fun. However, I understand this is unavoidable sometimes."