The flight itself was good but I am not a fan of a lot of people and so much sensory I couldn't take that part. My brain went into rescue mode cause there was to much going on. I am to interverted to out here peopling. I like the emergency section but when I feel like I am trapped cause there are people next to me I almost wanted to jump out to be honest. I didn't obviously but I now know what all I can handle and what not. Thank you for hearing me out. If there are better times for people with sensory issues and having borderline personality and anxiety issues please let me know
Alaska Airlines has great customer service. I would like the Alaska lounge to improve with food options.
Service is always great with Alaska. Baggage services seems to be delayed in Seattle but Alaska airlines follows up with excellent customer service
Everything was great. Due to an accident on the Glen Hwy attendants could not make it to the airport. A delay while new crew was located
My experience with Alaska Airlines was great! Crew are always friendly and attentive. Alaska Airlines goes out of their way to make guest feel appreciated.
Completely full flight. Boarding was smooth, but people didn’t listen about use of overhead bins which is typical. We pre-purchased a snack which was tasty. Drinks were good and plentiful. Flight left late because previous flight was delayed.
Ok, but nothing special. Long flight with no blanket/pillow set.
The tray wasn’t cleaned, it had crumbs from the last flight Other than that it was very comfortable by
Kayak wouldn’t refund me for a flight I was trying to cancel through Kayak. Alaska airlines said I had to cancel through Kayak. I called the customer service line and they couldn’t refund the flight that I booked through Kayak either. You stole my money. You will be hearing from my lawyer.
Service was great! 👍 Seats were small and absolutely not enough leg and feet room!!!
My flight experience was generally good, but the boarding process was stressful. I was pulled out of line at the gate during the photo ID check, and after being cleared, I was never given an explanation for the delay despite asking for clarification. This lack of communication was the only downside to an otherwise smooth trip.
Staff is friendly and helpful but flight was delayed by one hour from Detroit, making for tight window in Toronto to clear Canada Customs and pass through security screening in order to get to connecting flight on time.
The customer service before board was very rude and when I expressed my concerns about making the connecting flight she laughed and told me I bought the wrong ticket. I explained once it showed the flight was delayed it no longer let me change seats or anything. I was trying to upgrade to make sure I would get to the next gate on time.
Lounge in Lagos is terrible, food on board from Lagos to Atlanta was horrible. Only bright spot the cabin crew were awesome.
No one fussed at me about my pap machine as a 3rd pice on the plane. Boarding was pleasant and smooth. The boarding agent in Anchorage was a fun character- he could be in a movie. :~) The on-board crew were downright pleasant. No militant attitudes on Delta. Like all planes these days the seats are too narrow for standard Americans and at 5’2” there is barely enough leg room. I don’t know how tall people fold themselves into the seats. But that’s nothing specific to Delta
Food from the flight from Atlanta to Santiago was very poor..
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
The boarding was great. With all the delays I was grateful to get on the plane and headed for home. There was no in flight entertainment. Seats were very uncomfortable! Unfortunately we were seated next to an exit row so there was no recline in our seat. Other than that it was a smooth ride.
It was pretty good I was worried with the short Layover that I might not catch my connection but the gate was there
Delta is one of the best airlines I have flown
Wonderful experience. Long distance travel is never easy but this flight was a treat. Flight crew was very attentive and friendly
We were delayed by 3 hours and the turbulence was rough, nothing younger control over
The flight was cancelled and they lost my luggage which now 5 days later I still don’t have. They gave me food vouchers that did not work so all in all terrible expy
The people were awesome, my only complaint is the lack of business lounges
Same as my Tulsa to Chicago flight, this one was quick and professional.
When I booked the ticket it said that it was ANA and once I paid it changed to air Canada.
Boarding was delayed 50 minutes. The flight going to Chicago was canceled, causing lots of problems and causing me to rebook and miss an event. I was traveling with a colleague, and he was unable to get on the same flight after 40 minutes on the phone, which meant I had to wait for him after my arrival. My flight down was delayed an hour before take off, had to sit on the plane, then 30 minutes after landing to get to a gate. No real food, only juice/ water offered for the 3.5 hours on the plane. Not a good experience.
Warning- Air Canada makes it almost impossible to get a refund if a flight is cancelled. My flight was cancelled due to a damaged plane. This airline then rebooked me for a later flight. I went on line and tried to navigate their site to rebook to another within my original itinerary and I had thought I had changed it the first time, but since their site is nothing like our sites here in the states, you had to closely look for the links to complete the process. Then came the other problem. Trying to get a $45 refund on check in baggage, that I had paid for one day in advance. I tried calling the airline's customer service. They stated they are unable to process refunds for this. They then referred me to an on line site. This site required you to answer a multitude of drop down questions that are not applicable to a simple flight cancelation. Then right when I think I am done, it asks for an "incident number". I then eventually fly into Vancouver BC International Airport and speak to 3 Air Canada employees. They then tell me they cannot refund me my check in bagge fee. Once again, they refer me to this ridiculous site . They then give me a code to list and tell me to use the airport code, plus the letters AC followed by the flight # to list as an incident #. I tried this and guess what, it failed. Kayak, if you're listening. Something is very ethically wrong with Air Canada's refund process, especially when one of their planes is damaged and a flight is canceled. I have flown for many years, every week for a long time period with many airlines. Please post this so the public can see this accurate assessment of their airline customer service failure.
We had an unfortunate incident in the Maple Lounge. After five hours between flights including a delay to our return flight to Brisbane. I had two glasses of wine over four hours and when I asked for a cocktail the serving person refused (Saturday 15th August, 2200 hours), she refused me. She claimed to have counted my drinks, and said that 'as a senior person (me)' I could have a medical incident on the flight if I had any more to drink. This was an extremely confrunting experience which I have never had before. Quite literally, I had two medium glasses of (quite average) wine between about 6 pm and 10 pm. I had poured one other, very early on our arrival, for my wife.
Better to add $4 to airline ticket and then offer free ear phones. Some people were clearly annoyed at having to pay for them...
