Customer service of one flight attendant, impersonal to asking questions
The ground crew was very good. They communicated clearly and continued updating. The flight crew was fine. The flight crew on the March 20th flight from MCI to Portland was excellent.
Everything ran like it should. Staff was professional. Looking forward to flying with them again.
Process of checking bag, boarding, etc. was all very quick, easy, and streamlined. Only problem I had was the seating: very cramped and uncomfortable, but I suppose that’s the perils of coach. Thankfully it wasn’t a super long flight so it didn’t ruin the experience overall.
Didn't buy food and did not use entertainment as these were not the purpose of my flight.
The customer service personnel were excellent. We had pre-ordered two meals but they could only provide one of them; they substituted the meal with a snack at no charge. Flight was on-time.
We had to take the train to our next gate but had time to eat a meal. When to our next gate and asked employee about gate and got informed that gate had been changed so back on train to next gate. So thankful she was there and informed us of gate change. Because of the issue the boarding was slow but employees were there and busy helping all and keeping it organized.
We had a little trouble with boarding as the gate was changed at last moment and we didn't realize it.
The flight crew were excellent but everything up to the flight was not. As we arrived extra early for our flight we had to wait 2 hrs to check our baggage, took 30 min to get through TSA, Alaska changed our departure gate four times, with one gate being at the end of concourse C then changed to concourse N which meant walk all the way back then down to the trams and a ride to N terminal then a walk to the end of this terminal. Once on the plane flight went well.
Through no fault of their own, we took off two hours late because someone on the plane arriving from Las Vegas had been sick and had declared he had the Norovirus. In addition, they were unable to locate a necessary new part for the co-captain's chair. As a result, they FINALLY got us a new plane to board, but, because if was a bigger plane, they had to redistribute us for gravity's sake. Next, they had to wait on paper work, which had to be completed by hand and then put into the computer. The best I can say--which I recognize is the most important thing--is that we arrived in Kansas City safely.
We departed early and made up time in the air allowing us to arrive 30 minutes early. Capt was incredibly genuine and thanked every passenger for flying with Delta. Completely humble and professional!
The customer service before board was very rude and when I expressed my concerns about making the connecting flight she laughed and told me I bought the wrong ticket. I explained once it showed the flight was delayed it no longer let me change seats or anything. I was trying to upgrade to make sure I would get to the next gate on time.
The boarding process needs to be refined. Sometimes the gate crew calls out the zones and then flip to showing the.zones boarding on the gate monitor display. So, unless you are huddled around the gate lanes watching the monitor, you could miss your boarding zone. Suggest the zones be announced each time a new zone is allowed to board.
No one fussed at me about my pap machine as a 3rd pice on the plane. Boarding was pleasant and smooth. The boarding agent in Anchorage was a fun character- he could be in a movie. :~) The on-board crew were downright pleasant. No militant attitudes on Delta. Like all planes these days the seats are too narrow for standard Americans and at 5’2” there is barely enough leg room. I don’t know how tall people fold themselves into the seats. But that’s nothing specific to Delta
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
The boarding was great. With all the delays I was grateful to get on the plane and headed for home. There was no in flight entertainment. Seats were very uncomfortable! Unfortunately we were seated next to an exit row so there was no recline in our seat. Other than that it was a smooth ride.
It was pretty good I was worried with the short Layover that I might not catch my connection but the gate was there
Delta is one of the best airlines I have flown
On 2 different flights the wifi was horrible and there was no drink or snack service.
Great, on time departure, friendly and accommodating crew, great leg room, Smith flight
Flight was delayed “due to earlier delays of that plane”, so we were nearly three hours late.
Crew was amazing, takeoff wonderful. The bathroom was disgusting from before takeoff the odor made the flight uncomfortable as you could smell the bathroom from the center of the plane where we were sitting. Smelled like raw sewage. My daughter was throwing up as we landed due to the smell and horrible turbulence as we approached Newark.
Airport terminal was outdated, flight was on a small jet with no wifi
Essy to get on. The hostess gave very little pop, the plane was late getting in, and we are still waiting for our bags. This sucks. :/
Lately I like the planes have been exceptionally filthy. There’s lines of dust and dirt all across the ceiling in the vents, and the cracks in between the seats are literally full of food. It’s definitely not the quality of service that I was used to with United. I’m also very disappointed with the Wi-Fi! All I wanna do is knock out a few work jobs while I’m trapped in my seat And it spools so bad. They did provide me with a refund, but the process of getting that refund is so complicated. It’s unfortunate.
There was no food available for this red eye... one little waffle cookie for a 6+ hour flight... thank God I was able to sleep some
Short flight - no food understandable. Flight was delayed for over an hour. Overall, it was good.
To san Francisco it was ok. From sf to Manila it was horrible
We boarded and buckled and then deplaned due to no pilot. Had to wait over 3 hours for a new pilot. Not weather related, just poor management.
You have got to come up with a better way of getting connecting flight people off the plane first. Flying doesn’t bring out the best in people but exiting off a plane rules needs to come from management, not from the expectation that passengers will be “kind” and let them off first. Perhaps exiting in zones? Like boarding? Zone 1 exits are connecting people. This frustration led to many people missing their flights or scrambling. We were delayed leaving the first leg which amplified this.
