No non-alcoholic drinks available except water and small apple juice cans.
Did not travel - unexpected medical emergency. Nonrefundable tickets, but Alaska Air sent credit vouchers for the entire amount (very generous, and I didn't expect that). However, I paid for insurance with Kayak's partner company. The 'insurance' might pay for lost baggage, but they referred to the contract in refusing to a dime on the policy. (If you died from a heart attack in the waiting area, I suspect they would claim the right to DENY if your general practitioner had found high blood pressure previously and prescribed daily HTCZ pills - even tiny ones.) They described a policy to deny any claim with even the slightest whiff of pre-existing. I suspect that they probably almost NEVER pay money out on a medical claim, and that their 'local medical assistance' has no coverage either - that it's just an abusive profit center sending gigantic bills while contributing nothing from your 'policy coverage'.
Boarding for Alaska Airlines is always chaotic with many people crowding the gates. Arriving in on Alaska in Los Angeles is always interesting since there is never a gate available. So the planes are often parked all the way out on the west side of the airport while waiting for the gate to be cleared of the departing plane. This flight was no exception.
I wouldn’t fly with Alaska again if you paid me.
The flight was delayed for an hour, while we sat in the plane.
The would have rated higher, but I asked for a cup of coffee twice and never got one. Later found the crew sitting in the back having a meal and visiting. Just saying.
Paid for first class received 3rd class treatment. No WI Fi, no in flight entertainment, noin flight beverage service. Had to go OUTSIDE in rain to board aircraft using a stairway
Extremely poor, 1st time this has happened though. Traveling during the holidays, didn’t receive an update that our flight was delayed 3hrs. Lost our place in Airport Spot Saver to go through crazy long line at TSA, gate change and then another hour delay (makes it 4hr delay for a 2 hr flight to Las Vegas), stayed on tarmac for almost 25mins after landing. So 6.5hrs from Seattle to LAs Vegas. Could have went to Cancun instead.
The ground crew were helpful, although it was unclear when the ETA would be so we had to wait for quite some time before being notified of when we will board. Our seats were also changed, and there were also duplicated seat numbers which cost an issue when we boarded. When this issue came up, the flight crew was even Snarky towards us that we did not check our seat number when it was already reassigned. There were no apologies from the flight crew at all, and it was very disappointing.
Check in Agent at SFO was indifferent, didn’t say hello , didn’t place priority Tag . We were Travelling First Class. No foodas it’s a short flight. Still you could have offered some thing better than Biscuits/ Popcorn. They announced that luggage will arrive in 20 minutes after we reach the gate. First Piece came 35 + Minutes after I walked out of the Plane
