This flight was less full so we could spread out more, but it still was not overly comfortable. My boyfriend forgot his phone on our last flight, but the crew was very helpful and got it back for him, which we appreciated very much.
It’s just not a comfortable plane.
The movie selection was good.
The seats are horrible. The only seats that are more uncomfortable are on Frontier, and these are Frontier seats with an extra “pad” on top. There was also no leg room whatsoever. I think my tray table was also slanted because I set my drink down on it and it slid right off into my lap.
No food or snacks are given on flights even if they are overnight. Everything must be bought other than water and coffee/ tea. Other than that the crew and flight were nice.
Icelandair has an original lifestyle intro video and safety video. Made me want to experience Iceland. Airport in Iceland was amazing.
Didn’t communicate well with us when airplane was late or make any announcements about boarding. No luggage allowance. Cost was INSANE to check a bag...$95 USD one way and $86 EURO return. The most outrageous prices we have ever come across! Food was not provided for free on our oversees flight. You had to pay again, an outrageous price for a small meal. Overheard crew members talking about others on board and drop the f bomb. Not very professional.
Everything you hear about Icelandair is true. The crew is polite and caring and the planes are clean and efficient. I will definetly use this airline again. The price was right, the in flight entertainment was on point, and the service was above what I expected.
I'm not sure if this was just a fluke, but the plane was freezing for me! I Had an air vent next to my feet and not even extra socks and two blankets wrapped around my feet kept my toes from turning into little piggy icicles!
Old and rusty aircraft that seems to be taken care with the strict minimum.
I liked the staff on the flight. The flight had some nice
I didn’t like the food options, Air Canada used to have tasty food!
The AC in-flight staff are always very nice. It was a pleasant flight
Canceled flight , delayone day , I should rebook by myself by calling the air canada call center I will considre next time when reseving with Air Canada , and Kayak because you didn't even know what happen with me , I took flight to London next day since my flight was canceled
The movies and entertainment offered in the screen were alright.
We were delayed over an hour because flight got in late from Halifax, I get it, stuff happens. Then once boarded we sat there for another 45 minutes. The pilot comes on over the speaker and explains we aren't leaving because the crew didn't have the proper paper work in the cabin...
flights delayed overall
service. flights were delayed and they said there was nothing they could do
Phone charging outlet under my seat didn't work.
Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!
delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served.
|Avg. Flight Duration||7h 05m|
|Flights Arrive in||Reykjavik Keflavik Intl|
|Flights Depart from||Anchorage|
|Airlines||Icelandair, Air Canada, United|
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