Find Cheap Flights to Reykjavik Keflavik Intl (KEF)

Ease of boarding, choosing seat, and not being served food. On time.

No entertainment or status of flight screens

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Too austere. Not again.

Efficient helpful crew. Clean plane. Ran on time Great stopover airport at Keflavijk, excellent shops, excellent food.

Airport fees not added was deceptive compared to other airlines!!!!!!! Absolutely no warning that there was no proper meal on a five hour flight!! Menu choices do not mention from Pittsburgh. When told they could make a baguette roll, not told it would be hot and filled with a piece of ham so thin it was semi-transparent. Not even getting water and soft drinks without paying stands out as making you look like an airline desperate to make up for the cheaper flight wherever possible-it lets down your good staff!

Good services!

She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks.

Cramped seating.

Boarding was confusing and disorganized

Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished.

Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket.

Seats more comfortable, plan wasn’t too full

No charging port for cellphone.

Seatback tv.

Stewardess berated a man for leaving his backpack on the floor in front of him rather than politely addressing the issue. She told him you know better than that and don’t ever do that again. It was totally uncalled for.

The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids.

The landing was pretty tough and we took off almost a half hour late.

You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional.

The price for the flight was very nice and the staff was on top of things especially for how long the flight was.

The food and drinks were very overpriced and taxed as well.

Can't beat WOW prices! It's no frills (not roomy, upcharges for seat selection, bags, and snacks), but staff is pleasant, plane is clean, communication about delays and meal service is exceptional.

Seats were a bit cramped, and six + hours is a long flight with only snack service. Complimentary water should be an offering.

Flight was 2 hours late, causing a missed flight. Baggage took 90 minutes to arrive. The airline provided no info on connections as hundreds of passengers stood around for an hour and then chaos reigned as all rushed to get rebooked in only two lines. Nobody got rebooked until the next day and had to stay overnight in hotels with a voucher that provided only minimal food after a 15 minute walk to a fast food restaurant. the following day we were rebooked to Copenhagen rather than Berlin, with no guarantee of a connecting flight. I was forced to buy another ticket on another carrier in order to make my own wedding.

price

everything else

Good services!

Food was excellent, frequent and filling

The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too.

Everything is top notch for an airline company.

Nothing.... I enjoyed every moment of the flight.

She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks.

Cramped seating.

The wait

The screen didn’t change in time

The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids.

The landing was pretty tough and we took off almost a half hour late.

Hostess were professional and warm

Seats was too tight, no leg room and no room for stretching

Didn’t get our beverage and snack till we were almost ready to land at Charlotte

I travel from the U.S. to Europe at least six times per your. I thought I would try this discount carrier. Everything was as advertised, the plane was nice, seats were comfortable and flight well managed.

I am not a big fan of the seat configuration of the A321, especially for the international flights.

Can't beat WOW prices! It's no frills (not roomy, upcharges for seat selection, bags, and snacks), but staff is pleasant, plane is clean, communication about delays and meal service is exceptional.

Seats were a bit cramped, and six + hours is a long flight with only snack service. Complimentary water should be an offering.

We arrived (eventually), crew was friendly, cheap price

Huge delay, very unorganized boarding process

Flight was 2 hours late, causing a missed flight. Baggage took 90 minutes to arrive. The airline provided no info on connections as hundreds of passengers stood around for an hour and then chaos reigned as all rushed to get rebooked in only two lines. Nobody got rebooked until the next day and had to stay overnight in hotels with a voucher that provided only minimal food after a 15 minute walk to a fast food restaurant. the following day we were rebooked to Copenhagen rather than Berlin, with no guarantee of a connecting flight. I was forced to buy another ticket on another carrier in order to make my own wedding.

She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks.

Cramped seating.

Food was excellent, frequent and filling

The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too.

Everything is top notch for an airline company.

Nothing.... I enjoyed every moment of the flight.

The attendants took great care of us. Super smooth flight.

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Efficient helpful crew. Clean plane. Ran on time Great stopover airport at Keflavijk, excellent shops, excellent food.

Airport fees not added was deceptive compared to other airlines!!!!!!! Absolutely no warning that there was no proper meal on a five hour flight!! Menu choices do not mention from Pittsburgh. When told they could make a baguette roll, not told it would be hot and filled with a piece of ham so thin it was semi-transparent. Not even getting water and soft drinks without paying stands out as making you look like an airline desperate to make up for the cheaper flight wherever possible-it lets down your good staff!

Cheap. On the first flight the attendant who addressed us called himself "Viking", made jokes (between information), and sang to us at the end.

Extremely limited legroom. Seat cushioning was terrible.

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional.

Didn’t get our beverage and snack till we were almost ready to land at Charlotte

Hostess were professional and warm

Seats was too tight, no leg room and no room for stretching

The wait

The screen didn’t change in time

The movie selection did not seem extremely varied.

Boarding was confusing and disorganized

Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished.

Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket.

Food was excellent, frequent and filling

The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too.

Plane was comfortable, staff was nice

The after ticket price for baggage and seat selections ended up costing roughly the same as Icelandair. Unless you don't need anything larger than a messenger bag, look elsewhere.

It's OK to ask to pay for everything as long as the flight is on time. But no matter what was the flight - Boston to Iceland, Iceland to Paris, Paris to Iceland and Iceland back to Boston - flights were late - almost missing the connection in Iceland back to Boston. And the fact that you have to take a bus at the airport in Iceland for your connection and wait 20 minutes in the bus is just not acceptable...

did'nt go because of flooding and u kept my money knowing it was'nt my fault i had to cancell trip, never again

Lovely planes, crew, airports. All went well.

Would have preferred ceiling lights to have been completely dimmed during night flying. Would have preferred ramp (walk-on/off) exits at all airports.

There were actual meals served on the flight. They were pretty good. Free movies available.

There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep.

Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?

You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional.

We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow.

We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?

Everything is top notch for an airline company.

Nothing.... I enjoyed every moment of the flight.

The movie selection did not seem extremely varied.

The attendants took great care of us. Super smooth flight.

Boarding was confusing and disorganized

There was a baggage issue on my return flight. Half of the bags did not arrive- or so we were told after waiting 45 minutes. Then we were directed to claim a missing bag. The only Wow cremember there addressed the group then disappeared for over an hour never to be seen again!!! I searched the whole terminal for a Wow employee and could not find one. Bags were eventually returned to us by another air crew!

I enjoyed having the whole row to myself on both flights to Paris and the crew was great

I would like if there was entertainment available without having to use the iPad. It’s not comfortable to watch the TV sitting in the seat looking down. Maybe TVs in the seat back tops that you have to pay for to turn on would be better. I bet you would get more people to buy.

Plane was comfortable, staff was nice

The after ticket price for baggage and seat selections ended up costing roughly the same as Icelandair. Unless you don't need anything larger than a messenger bag, look elsewhere.

Price Friendliness of the staff Boarding Ease

The plane was really hot The staff could be a bit hard to find