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The young woman lufthansa agent at the gate was friendly, kind , helpful and professional. Answered my question respectfully and extremely helpful. She also spoke excellent english. I would rate her a ten for outstanding on a scale from 0 -10. Excellent customer service.

Great food, service, food and the small warm towel at the end was perfect. Only suggestion is warning people that you can’t make a one hour connect in Munich or you need to have longer between flight connections.

Very bad because the flight was delayed from Palermo to Munich and we lost the intercontinental connection in Munich to Orlando Florida. We arrived before the flight leaves but they did not took us into the plane. They did not give us any compensation for all the damage they made us by taking another plane to Washington DC and then fly in another connection ton Orlando. We had to experience a very stressful situation. We were very exhausted after all conflict. We need a compensation for this bad expirience. .

I was never able to use this flight. I booked my flight through KAYAK, using cheapfaresflights, and the agency did not book the ticket correctly. When I went to check in for my flight in Rome, my details had changed. My name was incorrect , and the itinerary was not what I had paid for. I was unable to board the flight and I had to purchase a second ticket at considerable expense. Unfortunately, no one at KAYAK or Cheapfaresflights was able to help me. They both shifted the blame on United Airlines, United Airlines was able to provide me a full detail that the error occurred on the travel agencies side. I consider this fraud and will pursue it further.

It was a good flight , only problem they left my Koffer at Frankfort and it took another 24 hours to get it at Leipzig that was my final destination

Our Lufthansa flight MUC to IAD was cancelled 90 minutes after boarding requiring a night in Munich. Nightmare.

The flight was 6 hours delayed, making me late to connecting flight. To make things worse, the hotel provided for 1 night stay due to losing a flight was unsanitary for human stay. Food was: old bread with pasta that seemed to have had canned tuna added to it and some kind of soup. Absolutely horrible experience.

I never made it to Rome, therefore I never made it to the Lufthansa flight. Air Canada cancelled its flight out of Raleigh Durham, I missed the connecting flight out of Toronto and after other airline mishaps took place and I had to give up getting to Rome and dissappointing the friends and family waiting for e in Rome. I am currently trying to get reimbursed.

The already delayed flight took an hour to find no-show passenger bags, which seemed long. Flight attendants only provided flight transfer information to a few passengers not all.

Crew could have been more helpful in helping to find location to store luggage in overhead bins in order to expedite seating. Seating was cramped and uncomfortable.. Other than that it was a standard flight.

2hrs delay on both ways Captain has to change his mind on landing in Birmingham airport and being forced to escalate and fly again, bit scary

Very poor No respect to people Only motivation is to charge extra money from travelers Never again

The flight never took off because two naughty kids, Donnie and Bibi, did a silly thing. Started a war.

Even when you get the priority pass the experience is not what it meant to be priority

The 50 € boarding fees per ticket are completely unjustified. I lost all my savings because I arrived at the counter barely 5 minutes late (2hrs and 55mine before departure). This feels like an unnecessary penalty. It's especially disappointing considering the initial flight was canceled by WizzAir. I expect a partial refund of the 196 € paid for the boarding.

Boarding kept us waiting for ~15 minutes in the sleeve. Other than that, excellent for a low cost carrier.

Flight schedule was modified and the final departure time delayed.

The border control opens at 4:30 so there is no point in going in early as the wizz email suggests. Our flight utilized a plane with plastic seating which was really uncomfortable.

Check in took very long. All three priority agents left for lunch or something and the line did not move.

Attesa lunga nella comunicazione del Gate e dopo l'apertura del Gate