Legroom in Economy was fair to good. Seat was omay; I was hit in the shoulder twice by the cart as it was being whisked through the aisle. Overhead space was good for my carryon. Lighting environment was nice
Good experience. Staff was friendly and helpful. Flight was slightly delayed due to airport construction, but they still arrived on time.
Lufthansa seats were much more comfortable than United. While they had about the same video selection, Lufthansa didn't put advertisements in with the movies like United did. And the Lufthansa food was much better than United.
How can you rate a flight when it is canceled after you leave the gate & 3 hours into sitting there or in remote area of airport after mechanical problems
The international / itallian speakers did not seem as friendly and professional as the others. Drink selections were denied ( a beer) until questioned about lack of ANY beer on the plane and then four options were given.
Flight from Rome to SFO was excellent compared To our flight to Europe from SFO. The food was much tastier. You can see how UNITED is skimping, though. Instead of getting something mid flight you had to ask for it. It was not automatically served. There was a cookie at the end of the arrival meal, for example that tasted like it just came out of a box. They used to serve a little container of nuts, now … a tiny container of nuts, mixed with pretzels. This was business class that you really have to pay for! But this is minor complaints compared to the overall. My major complaint is the position of the even numbered seats by the windows. You have to turn around to see your window & the positioning as some other controls are harder to get at. This is compared to the odd number seat that are perfectly aligned.
This is the best united airlines flight that I took. The crew was very friendly and the food was tasty!
Flight was On time and landed 30 mins early considering we were flying into Newark. No complaints.
First flight was delayed taking off and delayed getting to gate when we landed. Therefore made the connection time very stressful. barely made it to the connecting flight. We were forced to check our carry on luggage. Then you lost one of pieces of luggage when we got to Detroit.
Everything was great except for one thing. I was sitting in seat 1L with plenty of windows. Because we couldn’t sit next to each other, my husband was in 2L with only one window that he had to almost turnhis neck around to look out. Therefore, the window position with 1/2 of the “window” seats in business class is not optimal
All good but boarding could be improved. They took us priority people early but we had to wait in the hot corridor until the plane was ready. It would have been better if they had taken us later.
Sadly the experience with the airline is worse one ever. Starting from the state of the inside that was filthy that flies was flying around our legs. The food is expensive than a restaurant, imagine a family of 4 spending almost £50 for just sandwich of bread and ham no tomatoes and lettuce in it and a small container of crips that is not up to 20 pieces and a can of coke or Pepsi, and unfortunately that is a person ffour hours pay of work before tax. I know the blame will go to high cost of living but even at that the price is too much.
A true budget airline experience. Had issue with luggage tag needed customer service assistance, but there was only 1 agent open for the entire airport. ONE! Almost missed my flight because of that.
Always select priority to be able to take carry on luggage and board first without hassles.
Buy-on-board through the app is a great feature!
I had heard horror stories about Ryan air and was a little worried about my flights with them but I had 3 flights with them in Italy, Puglia and Sicily and it was a painless and smooth process. I was very happy.
The check-in process is very confusing. The company charges for everything, but tickets are low priced. I probably wouldn't take the airline for a flight over 3 hours. The seats are uncomfortable. There's no net on the seats to hold things like headphones, a folder or anything.
Great flight and reminded that the logistics completely Astoria. No real story about victors, m
We each paid for 10kg checked in luggage. Flying out there were no issues sharing one case (20kg). Not so coming back. Additional £48 charge and unable to provide an explanation of why it was ok on one journey but not the other, or indeed what material difference it makes between 2x10kg cases vs 1x20kg case. Scam, and appalling from Ryanair.
Easy process and good flight experience The food good be better
Unfortunately my premium economy seat had no power or entertainment screen and the crew took a long time to confirm nothing could be done
Most of the crew was very nice and made the trip enjoyable. Too bad I had 11 hours connection time. It was supposed to be only 4 hours, but my original flight was cancelled.
Good flight. Good boarding. Luggage handled properly. Seats are small for business class. No wine or beer offered. Just regular crunchy snacks. Not much for a business class flight.
I paid for extra Comfort Seats that turned out to be regular ones and have asked for a refund. The bathrooms were filthy the entertainment screen didn't work the Wi-Fi didn't work the food was mediocre at best and the seat I was in was terribly cramped especially when the person in front of me put their seat back. You couldn't even open the tray table. The staff was inattentive. I do not intend to take ITA ever again
Flight late but they were nice and food is pretty decent. The seats could use updating.
ITA does not allow free seat selection even in business class, if you don't want to pay extra for the seat they assign it to you during check in. For me it was seat #8 in both ways. It's last seat in business class with smaller space, close to kitchen, toilets and closets for supplies. WiFi didn't work at all. ITA is lower coaster, better to buy premium economy in regular company (AirFrance, Delta, Lufthansa, United, etc) than business in ITA Airways. ITA - never again
The flight attendants weren’t friendly. They gave us yucky food.
No complaints. Everything was fine. Very glad I was in premium economy
Overall flight was fine as was price. FCO leaves a lot to be desired. Not enough agents to check people in quickly, confusing security location and extremely, ridiculously long lines to get through multiple security checks. It was the least to say it was a hot sticky nightmare. Dulles is not better although arrival was fine, traffic to the arrival area was a nightmare where I finally gave up, parked the rental and met my wife with the luggage in the parking lot. I will avoid Dulles in the future.
Crew was very friendly and accommodating. Main enter was good but snack could be better. Perhaps adding fruit would be an excellent option.
We'd gotten delayed because the air control staff shortage in Greece, but otherwise the flight was totally uneventful. It's a low coset so don't expect any frills.
Very poor No respect to people Only motivation is to charge extra money from travelers Never again
The flight never took off because two naughty kids, Donnie and Bibi, did a silly thing. Started a war.
Even when you get the priority pass the experience is not what it meant to be priority
The 50 € boarding fees per ticket are completely unjustified. I lost all my savings because I arrived at the counter barely 5 minutes late (2hrs and 55mine before departure). This feels like an unnecessary penalty. It's especially disappointing considering the initial flight was canceled by WizzAir. I expect a partial refund of the 196 € paid for the boarding.
Boarding kept us waiting for ~15 minutes in the sleeve. Other than that, excellent for a low cost carrier.
Flight schedule was modified and the final departure time delayed.
The border control opens at 4:30 so there is no point in going in early as the wizz email suggests. Our flight utilized a plane with plastic seating which was really uncomfortable.
Check in took very long. All three priority agents left for lunch or something and the line did not move.
Attesa lunga nella comunicazione del Gate e dopo l'apertura del Gate
Priority boarding was worth the little extra paid. Buy-on-board food/beverage service was spotty. Service was offered to rows ahead of and behind us. FA rolled the service cart past us and did not return. In-flight cabin crew was otherwise professional and efficient.
6+ hour delay, the worst possible flight I’ve ever had in my life.
The flight was delayed an hour and no one announced that from the gate, but other than that, everything was smooth and easy!
Not clear about check-in and extra prices for baggage
