Delayed 30 mins Forced to check in my carry on luggage
I slept the whole flight so I can't tell you about the food and there was no entertainment offered. Crew was very nice, seats were comfortable in business, and boarding was easy.
I haven't flown Swiss in a long time. I was disappointed that after paying $14,907 for 3 business class seats, we still had to pay another $200 for a single business class seat. All the window seats used to be single seats. Now it's every other one and if you want a single seat it's extra. Also, The double seats do not have pods or any privacy. We landed in Chicago after a long 10 hour flight and our connecting flight was on United. Because we do not have status on Swiss, we were not allowed to use the United lounge, even with business class seats. My father is on crutches and we had a 4 hour layover. No lounge was also disappointing. All of my status is on British Airways so I will go back to flying BA. We flew Swiss because my father did not want to go through Heathrow. On a positive, the crew were super nice and accommodating for my father who had recently had hip replacement surgery. Food was okay. I"m not a good person to critique the food, I never like airplane food.
-Swiss airlines online check in app crashed multiple times -Zurich airport does not have very many bathrooms accessible to people with disabilities - closest disability accessible bathroom to departure gate was 1/4 mile away.
We are glinting with united , but over all very disappointed
Nothing special.. they could have provided something to eat without a charge
Terrible plane small airbus good for a 1 hr trip I booked business as it is. A night flight and 4hrs trip it was an ordinary economy seat with no one next to me what a joke what a stupid decision to buy business
For the price of the ticket it's probably the best service in the world
Seats are too cramped, but that is a problem with every airline. I actually enjoyed the meal served.
better announcing at the gate prior to boarding and better organization of various gps
Very pleasant flight, crew was very nice. The flight was really smooth, big plane. The seats are kind of close together, so comfort was just OK. The boarding process on the way back to New York was a little chaotic. It took a long time.There were no announcements, no loudspeaker just one staff yelling out of instructions and a lot of people crowding in before their term to board. So that could really be improved a lot.
The crew was very nice. The food was good. The entertainment on the way back to Miami wasn’t as good as the flight over. I wanted to watch Wicked but on the way over from Miami to Lisbon but the screen didn’t work. On the way from Lisbon to Miami Wicked wasn’t an option. Liked the option to check out overhead carry on with our checked luggage Overall the flights were very good. I would fly TaP again
Awful. I told them to cancel my return flight and they didn’t then charged me +$800 days before the flight for a biz class upgrade bid. When I called to confirm cancellation and get refund on buz class upgrade they said I had to go thru orbitz and it was too late. Scammers. Beware.
Little leg room in business. I am tall and could use more.
Was a cheap flight and it got me to Portugal on time. For economy there was ample leg room and the flight attendants were pleasant and helpful.
Delayed flight because other plane was occupying the gate for longer than expected. Once we boarded the plane had to wait 1 hour before taking off. We. Almost lost our connection flight and the baggage didn’t make it. We had to wait two days to receive our luggage. Hope they improve the timing or work with the airport to get better service.
I’m still missing my bags. I’m soo frustrated
TAP boarding gate agents singled out Group A line to gate check all carry on bags …. Supposedly because of lack on bin space. BUT ALL OTHERS WERE PERMITTED WITH CARRY ON BAGS. Additionally so many passengers entering the plane after us were permitted carry on bags. And when the plane was fully loaded, there was a number of open spaces in the overhead bins. I WILL SEARCH OTHER OPTIONS BEFORE FLYING TAP AGAIN
Baggage check in was very slow. No sign that the check in was TAP until the station opened. Understaffed and overworked team.
Our flight was canceled for a reason that suggests gross mismanagement. We were re-booked for a flight to a different airport.
Front desk was closed at 6 pm, I was unable to get my boarding pass and as such missed my connecting flight home.
I wish they could put the pre-tsa check on the tickets or global entry.
We upgraded to Business class paying approx. $1,300. Despite the upgrade, we were still required to pay an additional €70 for a checked bag. Furthermore, we were informed that another €70 would have been charged for our carry-on bag, as it was 3kg over the limit. To avoid this, we had to move clothing from the carry-on into the checked bag, which was both inconvenient and frustrating. Given the significant amount paid for the Business Class upgrade, we found this treatment to be quite appalling and disappointing. We expected a higher level of service and consideration for our luggage, and this experience did not meet those expectations.
At Barcelona, you have to get your passports checked before going to the E gates so give yourself time for that. The restaurants around the D and E gates are really limited compared to prior to passport control. On boarding, the gate staff tried to charge me EUR100 for my carryon, saying it was too big. I put it in their ‘measurement box’ and it fit with the top slightly protruding where the handle was. The gate staff then said my bag was ok to carry and put an ‘approved’ tag on my bag. I was bussed to the plane I boarded a ‘Level’ carrier which I had not heard of before. If you booked through a code share like American, you will be served food and alcohol on the plane. They do not provide complimentary ear phones or blankets. The internet was free but only for texting. WhatsApp worked but Spotify did not. Entertainment choice was adequate, movies were old and selection was limited. On arrival at LAX, my checked in bag was damaged as the wheel was broken. I am taking this up with Iberia. Their website and customer service was moderate in terms of user friendliness. You have to have all your documents and prepared to be patient and persistent. Let’s see how this goes. All n all, for the price I paid, I would recommend Level.
Was very unhappy with the entire process, from check in to boarding to the comfort of the flight. Did not enjoy the flight on Level.
Overall a great. However, the seating is way too narrow, for guys with any shoulder width. Luckily the crew moved the guy next to me, or it would have been miserable.
The staff on our flight from Charlotte to Boston were very friendly.
Alaska located my mother, aware that she had mobility issues and they seated her closer to the door. She and I were seated together so I felt more secure to be able to assist her. The desk attendant reviewed what steps to take when boarding. Allowed us to board first, we loved that. I was allowed time to help her board slowly, seat her, put all her things in their place before the crowds came through. These small details made me want to travel Alaska more when possible.
The flight was decent. I purchased my flight through Iberia, traveling with my elderly mother with mobility issues. I try to pay for luggage and seats online prior but Iberia website directs me to AA website. AA airlines website does not recognize the record locator. My mother and I are separated and each get a middle seat. She is seated the furthest away from a bathroom. I had to sit behind her to see her wave at me to use the bathroom. Lights out on the flight and I could not see her wave and she is not tech savvy to push an attendant button even though I showed her how. The attention to this detail puts AA at the bottom of my list when traveling with my elderly mother. Bad execution and handling when servicing those with extra needs due to mobility. I could not get her to the bathroom because she’s slow and she had to wait for me to get up from my middle seat then move her out of her middle seat. She had an accident which required that I hel her clean up before taking her back to her seat.
The flight staff was excellent, one of the best I've had. Food and wine was very good and seats very comfortable. Luggage came out pretty quickly too considering the number of passengers. Also, excellent internet. The only thing that could have been improved on was the choice of movies -- kind of limited and not great selections.
