Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "Slat Lake is not good for mobility challenged people."
Pros: "The crew and seats were both great"
Cons: "HAving live TV would have been great."
Pros: "Exit row."
Pros: "Great crew"
Cons: "Great crew!"
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect."
Cons: "See above"
Pros: "Security and checking in was quick and easy! Crew members were understanding and accommodating."
Pros: "Fast boarding, quick flight, friendly attendants."
Pros: "Flight attendants were amazing"
Pros: "Connecting flight attendant was extremely helpful"
Cons: "Delayed due to weather this missed the first connection then bumped from first class by a rude gate agent in Atlanta"
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."
Pros: "For a puddle jumper jet it was amazingly comfortable. Even had enough room to put both feet and a carry on bag under the seat. And the seats were more comfortable relative to the competition (eg. United and US Air)."
Cons: "Seats can always be more roomy but that is a problem with all puddle jumper jets."
Cons: "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
Pros: "My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible."
Cons: "Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow."
Pros: "Seat was comfortable"
Cons: "Could have been a little cooler- was stuffy"
Pros: "Lots of in flightentertainment options"
Pros: "The flight crew did an excellent job communicating the weather expectations for the flight. I appreciate that information although the actual flight turned out to be very smooth."
Pros: "Inflight experience was fine. TVs didn’t work but Flight attendants are friendly on Delta, cramped seating - but not unlike other airlines."
Cons: "Regular fare seat assignment not available prior to gate . Airport concourse F - poor - limited services. Customer Service seemed uninterested and unable to provide service both on phone and at gate. I’m a frequent United flyer & today’s Delta service experience made me more loyal to UA."
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Pros: "Great service by gate operators."
Cons: "TSA process"
Cons: "Plane delayed 4 times for a total of 4 hours"
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Pros: "Service is excellent. And the comfort too."
Cons: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "Loved how close the gates were"
Pros: "Excellent flight, great crew, smooth throughout!"
Cons: "Catering problem - no snacks!"
Cons: "They changed my departure hours three times"
Pros: "Short flight"
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Pros: "Wouldn't know wasn't able to make it to the flight"
Cons: "The fact that for the second time in 2 months Delta issues kept me from making my flight"
Pros: "I was bowled over to learn in flight that the lowly steerage (economy) passengers--and everyone else had a selection of 3 complimentary meals! Who does that any more! Unfortunately, the only vegan option ran out just before my seat, but I was still amazed and pleased....and have ordered a vegan meal in advance for my next flight. Incredible! Plus, plenty of room for bags, good video selections, and power at all seats. I love Delta and will fly them more often!"
Cons: "That I couldn't reschedule due to the hurricane. I got stuck in Texas because of the hurricane. They didn't want to reschedule the flight because Denver was not apart of the affected area."
Pros: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Pros: "Had to go through an extra random security check before boarding along with several other passengers. Looong flight, but expected when traveling that distance. Slept and watched movies. Best part: the pilot pointed out that Greenland was visible outside our windows as we flew over."
Cons: "Nothing. It was a smooth flight. Very comfortable."
Pros: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Cons: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Pros: "Whereas our flight out from Raleigh to JFK where everything that could possibly go wrong did(late crew, boarding computer problem, mechanical issues with the plane, gate problems, missed connection) this last leg of our trip back was flawless. Everything was on time, and the crew was friendly and attentive. We had exit row seats so the leg room for this 90 minute flight was great compared to our first part (London-Atlanta)"
Pros: "This was a redeye flight that was very smooth."
Cons: "I had an aisle seat and a male flight attendant kept going up and down the aisle bumping my shoulder. If I were a big person I could understand the bumping. He was wider than the aisle. At last count he bumped me 7 times while I was trying to get some sleep on this 5 hour redeye flight. I was going to confront him on his next trip but finally fell asleep before then."
Cons: "You determined I would miss my connection when in fact I would land and have an hour. You rebooked us on a later flight. We made it in plenty of time and wouldnt even attempt to help. Your customer service is beyond reprehensible. With everything going on in the airline industry you would think airlines would at least attempt to please. The crew in the airplane was pleasant, that was a positive."
Pros: "Slight delay, hospitable crew"
Cons: "+25 extra bag charge"
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Pros: "We were delayed due to weather and Delta brought a cart of snacks and drinks over to the gate for us."
Pros: "Me rompieron el equipaje"
Cons: "I missed it. And the lady at the counter was so disrespectful..."
Cons: "never made it to this flight."
Cons: "The attendants attitude."
Pros: "The younger cabin crew lady had a permanent scowl on her face."
Pros: "Everything was excellent"
Pros: "The place to charge the phone is easily accessible on the back of the seat in front (as opposed to underneath)."
Cons: "Did not like that I had to check my bag at the gate"
Cons: "More leg room, more attentive to customers with disabilities"
Pros: "The seat wasn’t very comfortable"
Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"
Cons: "All good"
Pros: "On time and quick boarding."
Pros: "Front area had nice amount of leg room. Back was so tight i couldnt even reach my bag under the seat in front of me."
Cons: "$20 for wifi is a rip off!! Delta includes free wifi on international flights. Some prople need to work and paying for internet on an 8.5 hour trip was ridiculous. Food options were not that great either. Pasta was supposed to be vegetable pasta but no veggies to be found. Not healthy options."
Pros: "Only one screaming kid. I was allowed to move to another seat"
Cons: "Food was good. Crew nice"
Pros: "The crew handled the emergency very professionally"
Cons: "Nothing was good! Horrible horrible airline!"
Cons: "Tight not comfortable"
Pros: "Everything. Crew. Comfort. Everything."
Cons: "Everything was great"
Cons: "Fourteen separate delay communications. Second time in three weeks had this happen. Figure out the problem and give us an estimate when you know something. Don’t just constantly add a half hour."
Pros: "Went without a hitch"
Cons: "Our seats were overbooked , causing us to almost miss our international connection. The staff were somewhat rude, but did try to solicit volunteers to give up seats and eventually the 4 passengers in my party did fly. But it was a very stressful 1hour until the issue was settled!"
Pros: "Got two seats to myself."
Cons: "I don't even know who our flight attendants were. Did we have them? Isn't that a requirement?? Guy in seat in front of me was super rude (yes, I know it's not the airline's fault.). Terrible turbulence (again, not AA's fault)."
Pros: "Movie was the only positive side of the trip. Cramp seats."
Cons: "Subpar in every aspect. Landing was horrible with a hard touch that made everyone bounce."
Cons: "We left late and then got stuck on the tarmac for almost 45 minutes upon returning."
Pros: "Boarding on time and arrived to my destination on time."
Cons: "no comment"
Cons: "They should have someone packing your duty free if they are going to make you check it. My duty free expensive wine broke and I am not too happy. After 2 long flights, time change, and minimal materials to work with I have to box and check my duty free in. Not co"
Pros: "There were a lot of movie choices; the flight attendants were amazing!"
Cons: "We were late leaving so I missed my connecting flight"
Pros: "Early arrival"
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Cons: "Plane was SUPER old. As a result: No entertainment: Couldn't relax with a movie Limited space between chairs: Couldn't use my laptop No Wi-Fi: Couldn't work Old looks: I felt I was in a museum Obviously the plane was broken: 3 hour delay, missed parts of a wedding Good job!"
Cons: "Seat 20f It was very uncomfortable and freezing My legs were sore after the journey. Besides until 30 seconds before actual boarding time the members didn't inform about the delay. Everybody had formed lines and we see people getting out only then."
Pros: "I like the service, how they were polite to me, and made me feel welcome."
Cons: "Took forever"
Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"
Cons: "I was very cramped in my seat."
Cons: "Rude staff"
Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Pros: "Everything was great their wasn't enough clarification as to what airline I was fliying. It said Japan air on my confirmation email but it would up being through American Airlines. The experience through American was superb but I would of liked clarity on such airline I was going to fly with."
Cons: "The seats are too tight."
Pros: "Flight was on time"
Cons: "Boarding agent was unpleasant. Crew was incompetent. Asked for Woodford Reserve. She gave us Jack Daniels. Asked for Gingerale. She Made an inappropriate comment as to why she was depleted of Gingerale. She offered it to us only after we pointed it out to her on her cart. Man in seat next to me did not get served a drink at all. Did not offer headphones. No wifi for 3/4 of trip."
Cons: "The seat was extremely comfortable."
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "Nice plane. Great staff. 45 minutes of pleasure."
Pros: "Water and sodas"
Cons: "Onboarding crew made me pay 200 usd for extra weight without telling me that I could move lbs from one bas to another and pay less."
Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"
Cons: "When I noticed on the itinerary that the layover only gave me 35 minutes I knew it would be a problem. I missed my flight and never got to Pensacola . AA staff were not very Empathetic. It seems to happen often. I'm in a hotel and praying that my flight leaves today."
Pros: "Only one word can be used to describe my experiences with American Airlines: seamless. From beginning to end, my trip with American Airlines was a relaxing experience."
Cons: "Never made it to the flight..."
Cons: "Attendee is very rude."
Pros: "I got home"
Cons: "Made the connection (no luggage) as signified in the SMS notice of a delayed departure but they had given preferred seat to stand by. No problem just another 90 minutes after a previous 3 hour delay out of Calgary. Not impressed!"
Cons: "Air Canada has completely gone down the tubes and super quickly."
Pros: "Air Canadas flights were on time and run very well. Wasn't impressed with the food choices but felt that what was provided was of good quality."
Cons: "My girlfriend has a nut allergy and we asked if a particular bread contained nuts and flight attendant basically said they don't know what's in the food. I don't think that's acceptable."
Cons: "We arrived in Munich 40 minutes late and so we missed our connecting flight."
Pros: "It was comfirtable"
Cons: "They charged you for earphones. On our flight to St. John’s they didn’t charge for earphones. The flight from Toronto to St. John’s was delayed almost 4 hours because a deicing machine guy thought he saw a blemish on the tail of the plane. After that we went to maintenance, after that our flight crew timed out and we went back to the gate, deplaned and waited. Then we got back on THE SAME PLANE and never arrived until 8pm. We should’ve been there at 3pm and lost almost 1/2 a day of our vacation. I will never take this airline again!!!!!"
Pros: "Everything else was great"
Cons: "No movies"
Pros: "The seats were large, and they had power."
Cons: "The flights were both 2-3 hours late, and the airplanes were dirty. They blamed it all on weather, which is fair, but it's almost like their attitude was "hey, we're leaving late already (arriving at 3 am at my final destination), so we might as well not try to have good service since you'll already have a bad memory of this flight!" That being said, I would still take Air Canada in cases such as these where they are $400 cheaper than the competition. I'd still rather have a terrible flight and save $400 at this point in my life!"
Pros: "The crew tried to be polite and understanding during the flight."
Cons: "The flight left an hour late with no explanation. Then when we arrived in Toronto we sat on the runway for another hour waiting to be able to disembark. At this point the crew became testy and offered no explanation while passengers were understandably aggravated."
Pros: "Got there with minimal delays"
Cons: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
Pros: "Quiet night flight, friendly service and ok entertainment."
Cons: "No surprise but food definitely nothing special, disliked big fees for baggage."
Cons: "In the past Air Canada has been great. This past experience makes me never want to fly again. In-flight entertainment is the worst I have ever experienced on an international airline. Entertainment options were very limited, and it didn't work for most of the flight (crew tried resetting the system, to no avail). Crew were inattentive and seemed more focused on hanging out in the back of the airplane socializing with each other. Food was terrible, and I am generally pretty easily pleased when it comes to food. Return flight was delayed twice without any announcements or explanations in the boarding area. Flights were completely full and airplanes were old and uncomfortable. This flight was cheap for a reason. Pay the extra amount and fly another airline."
Cons: "Our luggage didn't scan in the system so we couldn't go to the gate until it was found & scanned in the system. Fortunately we were early so this wasn't an issue but kept us waiting at "step 2" until an actual photo could be found. We also had a delay after boarding while they changed a tire. It all worked out ok."
Pros: "Nothing. I fly a lot. This was the worst flight crew ever."
Cons: "The crew was terrible. I know it is a long flight but I had to repeatedly get up to ask for water. Only to find them talking among themselves and sleeping. They NEVER answered a call button, even when a drunk passenger was harassing another passenger"
Cons: "Lost luggage"
Pros: "Short flight"
Cons: "Cramped seating"
Pros: "I liked my seatmates on the flights."
Cons: "I didn't like that we only get one drink and no snacks."
Pros: "the service was great"
Cons: "the movies were old"
Pros: "Not anyone's fault --- delayed due to Fog. Then on rout to Ottawa when they started selling food, they ran out of the main breakfast meals and or cheese plates by isle 19."
Pros: "The ease and access to a fare quickly makes this app amazing, Air Canada was not the cheapest but was the easiest route, they still need to be better priced"
Pros: "seats felt like they were bare to the metal"
Cons: "Pleasant a/c employees"
Pros: "Absolutely nothing."
Cons: "1. Boarding arrangement was very poor. 2. No zone number on our boarding passes. Although we were seated in seats 22,23, we were automatically pushed to zone 5 and forced to board last. 3. My wife and I were assigned two middle seats in two separate rows. 4. We were forced to check in our cabin baggage saying that there was lack of overhead space, but when we boarded among last passengers, there were a number of empty overhead bins. We could easily have saved 45 minutes in Toronto airport without having to wait for our bags."
Cons: "Flew 2/3 of way to NYC & retrurned to Montreal due to weather. Sat in plane at gate for 2+ hours before flight cancelled: weather + crew had reached time limit. Very little help in re-booking flight for next day: had to do it on your own online. No help re finding hotel for the night."
Cons: "I haven't been on a plane with no tvs in more than 10 years. The least you could do is let people know prior to boarding. Like when you purchase the tickets or 24hours before!"
Pros: "Staff was very nice"
Cons: "I always enjoy flying Porter Airlines because they give you one drink and a small snack for free. For a 5 hour flight I was surprised there wasn't anything complimentary.."
Pros: "The entertainment"
Cons: "Having to pay to have a bit of extra comfor while traveling with a 14 months old"
Pros: "Not much."
Cons: "Everything was slow. We had been in the air for more than an hour before any drinks were offered. Also what kind of decent airline charges for alcohol on an 11-hour transatlantic flight? The entertainment options were limited, especially if you didn't bring your own device with the Air Canada app installed as there were no screens in the seats. The aircraft interior was dated and worn. The crew were curt and not helpful. I just expected better from the national airline of Canada."
Cons: "flight was delayed due to maintenance issues had to take 3 flights to get from rome to stl, would have been nice if it were only 2"
Pros: "It's been a long time since I flew Air Canada . Great flight, blanket and pillow provided - seats, movies and and a lot of snacks. Worth the money for a long flight :)"
Pros: "The flight crew went advice and beyond to help look after our two kids (ages 2 and 4). It was a full flight but they were the only children on board."
Cons: "Baggage fees and leg room."
Cons: "Flight was delayed forced us to stay in Ottawa an extra night. Only compensation we received was a $10 meal voucher!!"
Pros: "The crew was very nice on this flight as well."
Cons: "It was a full flight, so not alot of room to move around. My entertainment screen froze up 1/4 of the way into the flight. So I could not watch any movies to pass the time. Didn't buy any food."
Cons: "There was 3 hour delay on the first flight, that made me miss my connecting flight then they booked another flight which was not a direct flight but with an additional stop. I reached Toronto 7 hours later than my original landing time"
Cons: "Small legroom and poor selection in the entertainment provided via wifi"
Pros: "The price"
Cons: "The food and the seats were cramp"
Pros: "Plane was clean and offered a nice variety of food and snacks"
Cons: "Every flight was late boarding and arriving."
Pros: "I liked how you had movies to watch although they were outdated. The bathrooms were okay."
Cons: "You have to download an entertainment app and if no one tells you to then you are screwed. The food was awful, like baby food for adults. The chairs need to be able to move back more. The flight delays are just wrong."
Pros: "I wish I would have been entitled to check at least 1 luggage without a charge"
Cons: "The staff was friendly"
Pros: "Quick boarding. Great with children."
Cons: "Multiple confusing security processes at airport. Huge lines. Flight delayed twice."
Pros: "Staff on air canada flights are always pleasant. Movies make the flight go by quickly - good selection."
Cons: "The flight was delayed for reasons that were not communicated to the waiting passengers. The plane was there and seemed ready to go. Perhaps they were fueling up, unsure. Those around me were getting restless as many had connecting flights that were being impacted. Perhaps if updates were given as to why the delay was taking place, it would have settled some of the passengers."
Cons: "Because of a three and a half hour delay on the first leg of the journey, I missed the overseas flight. They out me up in a hotel, but I had to wait 24 hrs for the next flight. There was no attempt to get me on another flight and so far no willingness to compensate me for the other travel I had to rebook."
Pros: "aircraft was large and there was one nice stewardess that tried to help us figure out which way to go and if we would make our connection"
Cons: "it was delayed causing us to panic because we had a connecting flight and had a long walk from gates . There is no one to help you find your way or tell you which way to go also we had to go through several long lines even though we had already done security twice"
Pros: "On premium economy, the service and food were excellent!"
Cons: "Chairs are so uncomfortable! They are just not ergo. Also the iPad entertainment system causes neck strain since you are looking down for a few hours at a time."
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Cons: "Traveling with 2 adults, a 3 year old and 1 year old, we had to ask to get our seats next to each other's for each flight at the desk. For both our family and other passenger it would make more sense to get that covered beforehand."
Pros: "The crew was excellent and they treated everyone very well."
Pros: "Great food!"
Cons: "No food was offered from Vancouver to Toronto."
Airlines flying from Antigua And Barbuda to Alabama have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights