First off, the crew was okay on my flight, the problem was my first flight was delayed by 2 hrs from jfk to Miami and since my overall trip to Jamaica was on a connecting flight to Miami, I had to fly on standby when I was in Miami to board my 2nd flight because American Airlines delayed my original flight time from 6am to 8am and so I had missed my original schedule depart flight from Miami so they had to put me on stand by when I got to Miami which was very irritating. Then when I landed in Jamaica (my final destination) one of my luggage that I sent on, wasn’t left at Miami after I asked numerous of times if I was suppose to colllect my luggage after I landed in Miami and they told me no, it would be transferred over to my 2nd flight to Jamaica and when I landed in Jamaica, my luggage was left in Miami and didn’t make it to Jamaica with me when I landed. I was FRUSTRATED AND IRRITATED because that is American Airlines fault because I had asked before and I had no clothes. All my clothes were in my stand on suitcase. Very poor experience with American Airlines
Never again will I fly American!
I have not met a person yet who has been able to figure out the American Airlines app for entertainment.
The flight was delayed for one hours
Lack of information re baggage delays on arrival. I know the airline cannot control the weather but it was chaos in the arrivals area. I waited for 3+ hours with limited information only to be told our bags were still on the plane and to come back in the morning. Seriously? It’s an hours drive each way if I’m lucky, not to mention I have to work tomorrow. Not happy.
Pros: "They were on time."
Cons: "They pack the flights with minimal service."
Pros: "Yes made sure mask was in place"
Pros: "Boarded easy"
Cons: "Not making me miss my connecting flight home by refueling on Nassau for over 2 hours"
Pros: "Glad we made it back."
Cons: "Flight could have been on time. Attendants in the airline could have communicated much better to give update on delay, but they did not give any information despite several times getting up to ask questions at the main check-in. Many of the passengers were very discouraged. Plane left nearly 2 hours late due to an unclear maintenance issue, paperwork and also no fuel put in the plane until all passengers we on board."
Cons: "Add entertainment and outlets. Supposed to use personal device to watch but then no battery when landing and need to find your ride home."
Cons: "never made it to this flight."
Pros: "The younger cabin crew lady had a permanent scowl on her face."
Cons: "The flight was delayed initially because of plane late arrival then rerouting and then delayed and cancelled. Spent the night on the floor with no offers for food or beverages or at least offering vouchers for delays not related to weather. Tried to lie and say it was weather related."
Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"
Cons: "In a perfect world, no 2-hour delay."
Cons: "Nothing, great job"
Cons: "Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible"
Cons: "I will never fly with American again."
Pros: "The seats were very comfortable and the staff was friendly"
Cons: "The flight was delayed in arrival to Chicago, so we were delayed in departure."
Pros: "Almost everything about the return flight was great. Check-in, legroom, flight crew, entertainment were top notch"
Cons: "I asked for specific meals for everyone on the booking but multiple customer service reps booked only 1 meal - when making bookings/changes ask if changes are for everyone or for specific passengers"
Cons: "Ran out of food that I like"
Pros: "New economy extra for those of us with elite FF status was awesome and made a long flight comfortable"
Cons: "The entertainment system on these planes need to be updated. It's really unacceptable today to have everyone forced to watch the same movie in the ceiling, forgot about pausing for toilet breaks. This one they showed one movie and then we were forced to endure snippets and NBC shows that I can't imagine anyone watching. What happened to the second movie? They supposedly had entertainment that you could watch on your phone or tablet, but it was only tv shows as well?!"
Pros: "Great flight, on time, comfortable with great takeoff and landing"
Cons: "Recommended to all my friends"
Pros: "Cabin crew was excellent."
Cons: "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
Cons: "We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."
Pros: "upbeat happy crew. Service of drinks was pleasant and helpful."
Cons: "Cramped seat room."
Cons: "The food is very tasty, but AA has not changed the menu in at least one year."
Pros: "seat was comfortable. flight almost on time food was poor"
Cons: "food was poor"
Pros: "Timely and comfortable flight!"
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Pros: "But the crew was great!"
Pros: "Spacious aircraft for a relatively short flight. I usually take a smaller aircraft that requires us to check our luggage. I'm reconsidering where I will have layovers now."
Pros: "There was a female flight attendant who was extremely rude and coarse with everyone on the flight. It was painful to watch and annoying to experience. I will pass on BA in the future. People who dislike other people should not be placed in customer service roles."
Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"
Cons: "I was very cramped in my seat."
Pros: "Badly handled dealy situation"
Cons: "Airplane very clean like new"
Pros: "have been forced to check in my carry-on bag and waiting to pic it up at the baggage area, resulted that I missed my train"
Cons: "boarding, smooth flight, e-pass option"
Pros: "Flight was on time"
Cons: "Boarding agent was unpleasant. Crew was incompetent. Asked for Woodford Reserve. She gave us Jack Daniels. Asked for Gingerale. She Made an inappropriate comment as to why she was depleted of Gingerale. She offered it to us only after we pointed it out to her on her cart. Man in seat next to me did not get served a drink at all. Did not offer headphones. No wifi for 3/4 of trip."
Pros: "not a lot"
Cons: "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"
Pros: "Good service, as efficient as possible"
Pros: "The staff was friendly and helped me reroute my flights."
Cons: "I took a 3 leg journey so I expected to be flying all day, but every flight was delayed going out and one flight was delayed coming in. Plus there are never any gluten free snack choices on the flight."
Pros: "The extra leg room, giving everyone a free movie screen. Over all experience was better than any other airline I have experienced."
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "left and arrived on time. helpful staff. no glitches. reasonably comfortable."
Cons: "i did not rate food and entertainment because i did not partake."
Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"
Cons: "When I noticed on the itinerary that the layover only gave me 35 minutes I knew it would be a problem. I missed my flight and never got to Pensacola . AA staff were not very Empathetic. It seems to happen often. I'm in a hotel and praying that my flight leaves today."
Pros: "Easy and efficient boarding"
Cons: "Delayed flight No food/drink service offered"