Boarding was delayed because the aircraft was being serviced. None of the tray tables or screens were cleaned. They looked like people sneezed on them. Disgusting.
The flight was over 4 hours delayed, and I didn't receive a notification that it was delayed until an hour after the flight was supposed to take off, which would have been ideal given that I had to pay 5x surge pricing for my uber to get there by the original scheduled time. Once we were about to board the plane, we were told again that it was further delayed. The crew was cranky and tired as they had clearly been dealing with delay issues the whole day. There were no tv's on the flight and we were told there would be free wifi to stream to our phones, however the wifi was so slow that it couldn't even load a single picture from the internet. Oh, there were also no decent food options on the flight. I will avoid United at all costs in the future, as my flight down was also over 3 hours delayed.
The crew was very professional.
The WiFi was very intermittent and made the entertainment hard to watch.
The crew was polite and professional. Thanks
Cannot think of a thing
Waffle cookies were amazing
Affordable and fast
Big guy sitting next to me took up 2 seats!!
Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful.
After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage.
Great direct flight to many destinations smaller airports less wait time
seats are crowded
Lost my bag
Kids board first and you dont have to worry about seating if u have a young child. Also, the nonstop flight was so relaxing.
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