I love how the flight crews are now saying what the weather will be like, when we can expect to be able to get up and use the restrooms etc. I have to say also that our flight crews this trip were incredible - fast and courteous - and somehow managed to do the service even on these short flights with a few bumps. The only reason for an ok rating on entertainment was because these short flights are on planes without seatback displays but that's ok because I just download shows on my iPhone beforehand.
The flights were on time; all went as expected which is a big positive! No delays! There was no food or drink service in any legs, which I understand due to the short flight time.
Flight was delayed and we were on the runway after landing for 30 mins
The Delta assistsed services were awesome for my aunt. So very helpful.
Probably not the fault of Delta but there was delay after delay after delay and I ended up getting home 4 hours later then I should have at 1:30 in the morning
DTW line is too long. The flights from DTW to BWI are always delayed for unknown reasons.
Staff was exceptional! Everyone was kind, professional and friendly making the trip very pleasant. Thank you!
The flight was so late that I had to change connecting flights, turning a five-hour trip into a fourteen-hour nightmare.
Service was good for such a short flight. Small plane but smooth flight.
Could not hear any of the announcements. The speakers seemed out of service. I wish the entertainment system would allow me to watch on my own iPad than the airplane ‘s old display.
Baggage claim signs were not updated with my flight information, so I had to guess. The app wasn't updated either.
Not being stranded in Chicago for her airport to 11:30 tomorrow morning the 3rd
The flight was delayed by two de-icings. The seatbelt did not work correctly. It did not stay tight.
Everything was great. Only thing that could’ve made it better was buy on board options for hot food, but the snacks were decent. The flight attendants were great. I had no complaints. I was able to make it to my destination safely
David went above and beyond to make our flight the best that it could be
The crew and flight was amazing. I haven't flown United in years but plan to switch to you being my main airline
At least the delays were short. Business class, even in the new planes is very crowded now with crappy tray tables
Wouldn’t let me check in said couldn’t find a ticket had to wait very long Time
Seat cushions were worn down and it hurts as I seated under 5 hours of the plane ride.
I wish I had another choice. Domestic flight in the USA is atrocious.
The flight could have actually taken place. Canceled flight and no option to rebook that day.
Flight was delayed, boarded, sat at the gate for more than 30 minutes, left the gate then waited on the pad for another 30 to 60 minutes then returned to the gate, deboarded and was cancelled... alternative flight was not booked automatically. Waited in line for 30 minutes but fortunately an alternate flight to a different destination was found ... no thanks to the travel agent used by kayak
The flight changed gates multiple times and flight had to be delayed multiple times
Crew was helpful and cheerful especially when they had no refreshments to work with. The plane was never serviced and had nothing but limited water and coffee onboard. For the price point, a concern of services.
I bought wifi and most of the flight could not even use it my apps would just spin. I couldn't even listen to music. super frustrating.
I like that the crew kept us informed but we moved back and forth from gate to gate before the aircraft arrived.
Seating was horrible. Small seats. Access to flight information and extras very iser unfriendly. Kept losing internet after paying for it. Staff in madison was as unprofessional and unhelpful.
There were several different delays but we ended up being delayed a total of 40 mins or so. It was annoying we had a gate change which made it take longer to leave DFW, and we had to check our carry on. Ugh
The counter/baggage counter was busy and so many people missed flights. We got stuck sitting on the plane over 2 hours at the gate while they were doing an inspection is wrong. Many of us missed our connecting flights because of it.
Our flight was changed from Madison to DC to Madison to Charlotte.
