Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats
The flight was late
First time flyer with American airlines and the service was impeccable
Nothing to dislike
Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities.
The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room.
The food is very tasty, but AA has not changed the menu in at least one year.
That it got me to Paris safe
No outlets to charge your phone, and the tv played the same movie over and over. The meals were also cheap. Didn't like any of them. Should have flown southwest or delta.
Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".
no aisle seat
The United pilot we flew that day. did great job. we arrive safe to the distination despite of the climate condition. im happy for the service.so far im satified..
the delayed flight this time almost cause us to lost our next flight in chicago. thats what i dont like. wish this wont happen next time..
The food was particularly poor this flight.
There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked.
Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule.
The staff is very friendly. Most pleasant airline I've flown with.
My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime.
Old plane, bad food & old crew
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