Pros: "All crew members were nice. The 737 had plenty of leg room."
Cons: "my flight was a short one from Burbank to Redmond, and everything was great. I sat alone both ways."
Aside from the 5-6 texts for the flight changing the flight was pretty comfortable
Cons: "The plane was shaky, and I was extremely nervous about why the plane was doing that. I’ve been on several American Airlines flights and never experienced this."
Pros: "Fast, easy, got decent seats and didn’t have to sit next to anyone"
Pros: "Everything as great"
Cons: "The white woman who checked my ticket at the gate was So rude!"
Pros: "Yes everything was great"
Cons: "Nothing everything was great"
Pros: "Comfortable seats"
Cons: "It was all good"
Pros: "Good price and new clean aircraft."
Cons: "Reclining seats."
Cons: "Unexplained 3 hour delay. They couldn't be bothered to automatically rebook me to an earlier flight (other airlines do this). They also couldn't put me on standby over the phone?! I had to wait for someone to arrive at the gate and then get on standby."
Pros: "Seat comfortable and professional crew"
Cons: "Assist foreigners better"
Cons: "My luggage was destroy one of my luggage"
Pros: "Good flight"
Pros: "The entertainment on the flight"
Cons: "Flight was delayed"
Pros: "The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels"
Cons: "Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway."
Pros: "Crew and seats super comfy"
Cons: "TV in the seat"
Pros: "The crew was nice"
Cons: "Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this."
Pros: "Nothing really"
Cons: "The seats"
Pros: "Great crew - good attitudes."
Cons: "Delayed for an hour due to a log book issue."
Pros: "Not much. The pilot did try to keep us updated on our 5 hour delay The airline had conflicting rules on getting off the plane while waiting at the gate the pilot said yes, the attendants said no"
Cons: "At least offer water while trapped on a plane"
Cons: "Staff, room, boarding process, flight schedule and more!"
Pros: "Everything except cabin comfort was fine"
Cons: "Very hot on the whole flight"
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Pros: "We took off and landed safely."
Cons: "Felt very low budget and cramped."
Cons: "It took entirely too long to board the plane. Then there were ‘mechanical issues’ that needed dealt with. Well, don’t have everyone sit on the plane for 60 minutes. Don’t continuously state ‘it’ll be fifteen minutes.’ Just give straight answers"
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
Pros: "Comfortable and on time"
Cons: "The flight was delayed by an hour because one flight attended didn’t come to work on time"
Pros: "Boarding and flight was on time."
Pros: "Customer service people were nice."
Cons: "American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable"
Cons: "Our flight was delayed for 1 hour, the cabin crew was slightly rude and cold. Did not feel welcome"
Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
Pros: "friendly staff and good entertainment options"
Cons: "Uncomfortable seats"
Pros: "Flight was on time (actually early) and smooth. The crew was very friendly."
Cons: "Right after boarding Zone 5, the crew called for Zone 6, and everyone rushed the line. Zone 5 had not yet completed boarding."
Cons: "While Delta are stepping up their snack & refreshment options, American seems to be joining the downhill slide group. If you don't like dry pretzels... choose another airline. Also had that wonderful experience of learning after boarding that you need to have downloaded the app to be able to reach any entertainment options. And, nowhere to plug the device to keep it alive. I didn't realise that AA was competing with the budget airlines like Rouge now..."
Pros: "The crew for the most part was nice."
Cons: "It just wasn't a comfortable flight and then a extremely bumpy ride all the way from LA to NYC."
Cons: "Boarding complete chaos. Looked like Bangladesh. Very unorganized. No airline has ever explained why they do not board from the window seat out. Would reduce much confusion. Too much to handle."
Cons: "Paid for upgraded seats to get more legroom in main cabin. But legroom in Row 6 was still cramped."
Pros: "On time."
Cons: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"
Pros: "Smooth flight home from Cancun."
Cons: "Late arrival."
Pros: "Found a rate that was virtually the same on what I would have spent in gas to drive there. I will never drive to events in Vegas again, kayak and done from now on."
Cons: "The layout of the Vegas airport is not one of my favorites"
Cons: "Being led to pay to select seats on flight that was only 50% full"
Cons: "Delays I missed work Delayed three hours"
Pros: "It was last minute booking, I was balky for the price and the overall experience was comfortable."
Cons: "They forgot to get my coffee but it's nothing major plus we were about to land in 30 mins or so"
Pros: "Was about an average flight for domestic travel."
Cons: "Leg room on flight wasn't the greatest and seat recline also slides the bottom of the seat forward."
Cons: "Our flight was delayed and then cancelled. We were given new flights the next day 8/20/16 and that was delayed for a few more hours. We wasted a day and a half at the airport and our hotel for the first night could not be refunded."
Pros: "Absolutely nothing"
Cons: "This airline was extremely disrespectful and treated us like animals after cancelling our flight ..."
Pros: "Nothing I like"
Cons: "Family trip ruined because of the delay departure. And the airline is not able to do anything to make this situation better. The wait line is over an hour. Most ppl miss their flights. The crew member at the desk is very rude and doesn't have patience to explain my questions. Unsatisfied experience ever!"
Pros: "Plane didn't crash."
Cons: "Late flight, they didn't update the board at all. Forced me to check my carry on luggage because they didn't do their job correctly. Overall terrible service, will avoid AA in the future."
Pros: "The crew was nice enough , app updates are nice"
Cons: "To many technical issues with this airline , everytime for the last 2 years there's a mechanical problem or issue with a plane blocking runway . Honestly I've never been on time with an American Airlines flight . I could have taken a bus and gotten to my destination faster, communication is poor , had to walk from terminal 4 to 6 because they have gates at both but didn't post the correct terminal to my ticket , so I walked from 4 to 6 ... Then the delay made me walk back to 4 because of a gate change . Then we waited on the plane for another half hour . All in all its not really the staff but more so the actual operation of the airline that I'm not willing to work with anymore ."
Cons: "Media entertainment selection"
Pros: "The crew was ok, it felt like we were getting as little information as possible from either the flight attendants and the captain. The seats were horrible and honestly this will be my last flight with United."
Cons: "Having the crew care and go through what to expect during the flight. United has the worst seats I’ve been on the plain had an insane and annoying rattle by the windows and the pilot could barley get through a sentence without stuttering or relaying wrong information."
Pros: "Friendly, quick and easy check in."
Pros: "Crew very professional and provided excellent service."
Cons: "Boarding process chaotic."
Pros: "Thank you for the number of refreshments including drinks and a snack. Entertainment options were great."
Cons: "The seat was so hard to get comfortable in. I’m only 5’9” but I kept getting bumped into as I was sitting in the aisle seat. Also my seat 23C’s headphone jack is broken - I had to play around with my headphone cable input to get enough contact to hear everything."
Cons: "Kayak app didn’t update the gate change. Luckily I receive a text from United that the flight was boarding."
Pros: "Nothing. At all."
Cons: "Now United is showing the struggle by selling food on board the plain. Thats not a good sign of business for loyal travelers"
Pros: "On time. Courteous and friendly flight attendants."
Cons: "A bit of turbulence at the beginning of the flight and the captain didn’t release the seatbelt sign for longer than I could! Sprint to the bathroom the minute the sign was released. Hallelujah!!"
Pros: "No surprises, boarding, friendly plane staff, carry on so didn’t have to worry about baggage issues , on-time"
Cons: "Pilots flying: the plane would turn or ascend/descend in such a way that I felt that I was going to pass out. I was not intoxlcated nor did i experience it on my previous flight nor the majority of this flight unless maneuvering was occurring. Also, again, worthless wifi"
Pros: "The staff was kind and flight was smooth"
Cons: "The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt."
Cons: "Was a disaster we’re stuck at the airport for 3 1/2 hours delayed the flight.... gave us a vautcher for 10$ canadian by the time everything at the airport was closed for food. There were no space for our luggage. Spend 12 hours at airports from Victoria to Las Vegas."
Pros: "The staff was pleasant and outgoing."
Cons: "The flight was delayed about a 1/2 hour to 45 minutes. The seats were slightly uncomfortable and that's based mostly because of the people around you. The lady in front of me pushed her seat all the way back up against my knees in one fell swoop catching me by surprise, her constant moving around didn't help the situation."
Pros: "Great left ok time..."
Cons: "We sat on the tarmac for an hour because no gate was available! I missed my connection by 5 min. When I asked if they could do something (hold the plane etc) since I had a connection they said, “Sir everyone has a connecting flight!” Like I was asking them to move mountains. Point is, United doesn’t care about their costumers. I see them going out of business soon. They have terrible costumer service. I missed the holidays with my family and had to buy a new plane ticket on a different airline because they could not reschedule me on time!"
Pros: "Comfortable seats. Great crew. Enjoyed the random jokes."
Cons: "Long taxing"
Cons: "Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad."
Pros: "It was a quick flight."
Cons: "The leg room in the plane. I know airliners want to put as many people in a flight as possible but for tall people no leg room is bad."
Cons: "The crew allowed an excessively foul smelling person on the plane who was obviously Intoxicated on some illicit drug and smelled so bad that it made the entire area unbearable."
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Pros: "Nothing. Flying has become an nightmare. I will avoid in the future. Late flights and miss connections seem the norm now in this dysfunctional industry."
Cons: "I don't like having to waste my valuable time in airports for days to make a short flight."
Pros: "The space in this seat I had, was awesome. The boarding crew was rather pleasant and I loved how my gate was right next to my next gate."
Cons: "The attitudes of the flight attendants on this particular flight; they seemed highly agitated, probably because they looked tired, but who knows? Their performance reflected their attitudes."
Pros: "The crew was nice."
Cons: "Got stuck with the last row of seats. I never previously had the last row for a flight but to be honest it was definitely the worst seats on the plane. What makes it worse was these were not tickets I bought last week but on united economy they only give you seat selection just days prior and no explanation as to why you are placed in a particular row. Stuck near the bathroom and the seats do not decline at all though they deceptively provide the button to recline your seats. Horrible experience and one more reason to not fly United."
Pros: "Crew was nice & limited free on board movies & TV were available but I forgot my headphones"
Cons: "Same pretzels & one cup of Coke for a 3 hour flight. Very Cheap!"
Cons: "We were an 1hr and 40mins late. It would have been ok but the pilot and crew did say why. United kept me informed by using text messages which were great. They had us sitting down and water could be given until the flights starts but 1 st class recieved all the accommodations which i unstand that is why you pay for 1st class. But honestly the crew could accommodate a class of water to a few passagers. The pilot didn't have to wait 40 mins to let us k now we were waiting on maintenance to sign off on their form. Some of the passage obeyed the rules by turning of our phone. I turn my phone back on when i heard a passager say maintance was required. I would say flight was good sits were smaller than last August"
Pros: "I know it's not the crews fault for the delay, but everything was just truly horrendous. I was a little hesitant to fly United after their scandal, but now I know that I should not have. After a 2+ hour delay, I had to pay $60 at the gate to check a CARRY-ON that I had already asked about at the baggage drop at the beginning of that dreadful day. They assured me that it would be no problem, and foolish me, I actually believed them, so instead of paying $25 to check it ahead of time, I got screwed for $60. For a close to 6 hour flight, a meal should be provided. Entertainment was free because of the fiasco, but normally it's $7.99 which is ridiculous. Lastly, the leg room was really nonexistent. Truly the worst experience I've ever had flying, and I've flown plenty of airlines, both domestic and international. I definitely think my return trip back to Jersey will be my last time flying United."
Cons: "Refer to the aforementioned post outlining everything I did not like about this absolute trip from hell. Very disappointing to experience that and it really started the trip out on a sour note. Hopefully it gets better before I have to get back on another United plane back home."
Pros: "the united terminal at EWR has improved!"
Cons: "everything else except the terminal. Flights were delayed, no-one was kept informed, staff were rude, WIFI didn't work yet I was charged twice, toilets were filthy, and overall the flight was rough. Ive always ignored the bad press about united and taken them anyway but I'm starting to see why they are receiving the bad reputation permanently."
Cons: "I bought a ticket on KAYAK and it was united flight from Los Angeles to Las Vegas. I buy many tickets going from LA to Vegas. After no indication about any extra costs but only the inability to check in… At the airport I was warned by one of the agents when she told me that my basic economy ticket would not allow me to bring my computer back on the plane without being charged. I've never experienced this in my life. I said I'm not paying and I went through TSA and I boarded without any problem. United has just been axed off of my list of Airlines with which I will travel. Come to think of it the only other airline that I can choose not to travel on his Spirit so United has reached new lows!"
Pros: "Ran out of food so we had no food for a 5 hour flight Las airport is a nightmare; so much walking involved. For seniors ask for assistance"
Pros: "Friendly staff, great customer service"
Pros: "I would like to give a rating lower than zero for this airline"
Cons: "Again a full flight and this time I was seated next to an Asian male. I'm deal thy allergic to fish and what did he bring to eat, yep you got it. While I know it's a right for him to do so, I spent the flight with puffed eyes and throat issues. Again, the flight was overbooked"
Pros: "Most of the flight attendants were kind."
Cons: "Some of the flight attendants were unkind"
Cons: "after transferring from terminal B after a long walk then another long walk to transfer to Terminal C and another walk to baggage claim for a 70 yr.old woman and no transport available is intolerable and unacceptable! It is so disgusting that I am a frequent flyer via United Airlines and getting more and more dissatisfied cause of the troubles I'm encounterring flying with United Airlines! I should think twice,the next time I'm booking with the airline for my next flight!"
Pros: "I was able to get the next flight on standby"
Cons: "I was told at check in to go to the wrong security point, which caused me to miss boarding my original flight."
Pros: "I don't know why but every time I fly United, my flight ends up getting delayed!! I don't know if they are always delayed or its just my luck."
Pros: "First of all the captain let us board early and get settled, the flight attendants were very friendly and the take off and landing were smooth, it was a great flight the seats were comfortable and the trip was short."
Pros: "Our flight was delayed by more than an hour due to weather conditions. The pilot made up 30 mins in flight though, so we were only 30-40 mins late."
Cons: "No room for carry-ons. Had to check in my suitcase."
Pros: "Friendly and accommodating our requests."
Cons: "Lady directly behind me literally choking, couching, sneezing and constantly blowing her nose (really runny), that was not enjoyable at all. And her two (2) companions were not provide any relief for her."
Pros: "Attention from crew."
Cons: "For a 5 hour flight, instead of a glass of coke or juice, I should get the whole can. Need an alternative to a cookie. some people have 'sugar problems'."
Pros: "I liked the plane and the short flight. The flight crew seemed sour and never got a hello or good bye or any interaction."
Pros: "The flight overall was great, easy to board and de-board, and a smooth process from start to finish."
Cons: "Connecting to the in-flight wi-fi to watch movies and tv shows was nearly impossible."
Cons: "Almost ruined my trip and lost a day of vacation"
Pros: "They know their business"
Cons: "No free Internet. Costs too outrageous."
Cons: "Flight was canceled due to not enough staff and it caused me to miss out on money and I wasted my time because I was not informed until 7hours later"
Pros: "The flight left on time"
Cons: "There was a gate change and I requested an aisle or a window seat but ended up getting a seat in the middle somehow"
Pros: "The crew on the board were excellent and the seats were comfort"
Cons: "The ground crew must be a little logical related to bags during checking"
Pros: "Great service"
Cons: "Ample legroom"