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Pros: "Team worked well together."
Cons: "Could not figure out how to plug in ac for my device. An educational label would help."

Cons: "Such a short flight, not a lot of time to pass out snacks or beverages. The attendant went right past me when passing out water."

Cons: "Flight was already scheduled to get in late--around midnight. Didn't get in until ~2 am."

Pros: "I would suggest upgrading to a bigger seat for this 4.5 hour flight."
Cons: "Cramped seats"

Pros: "The crew was very nice...excellent choices in entertainment...and I appreciate the perk of Preferred Boarding in group 2."
Cons: "We had to deplane 2X for maintenance issues. It was frustrating because it caused a 3-hour delay...however, we do appreciate the safety aspect and would rather be safe than sorry. You also ask us to rate food, but they do not provide food...what do we rate...the soda choices, the teeny bags of snack mix."

Pros: "Delay"
Cons: "Delays"

Pros: "Nothing."
Cons: "The Capt. Lying to Us and after 40 minutes sitting on the rap being held. The Captain came on and said the delay was Dorothea baggage boys loading the plane aft heavy and incorrectly loaded they had to totally remove every bag and reload the entire baggage and move most of the bags to a forward compartment . Many passengers wanted off but they crew refused Another reason not to fly United I am cancelling my return flight an returning on another airline! United is e worse airline in business today. Do not book on United Everett Johnson Bellevue, Washington"

Cons: "Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united."

Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"

Pros: "getting there"
Cons: "getting there late"

Pros: "it was very comfortable"

Cons: "No room in the seating, nor in the overhead."

Cons: "We were delayed which happens. That alone isn't a big deal. However, we sat on a runway for over 40 minutes without an update. Then we were told it will be 15 minutes and we returned to a terminal. Zero additional updates for about 50 minutes later. Crew or captain could at least kept us updated so we knew. Very poor service. Crew was friendly and good during the flight"

Pros: "Lining up in groups"
Cons: "Nothing"

Pros: "The check in was very easy. The staff was friendly."

Pros: "Though a little expensive the snack boxes had a good selection of items."
Cons: "There were no complementary movies or tv shows or even music."

Pros: "Nice big plane and great staff"
Cons: "45 minute delay"

Pros: "Crew was a little more enthusiastic. There was wifi on the flight. I fell asleep for half of the ride, so we had a smooth ride for the most part."
Cons: "Asian style snacks need a little help. I was assigned to a middle seat again and my back started aching from the seats. Just little things though."

Pros: "I just missed my flight by a few minutes. The crew was very helpful for booking me in the next flight."
Cons: "No entertainment at all."

Pros: "The crew was very helpful. United took care of my hotel when mechanical issues caused a missed connection. I really appreciate them taking care of that."
Cons: "Mechanical problems resulted in a 3 hr delay. When I inquired about Overnight accommodations, the flights delay had been incorrectly listed as a weather delay... I worry it might be common practice to incorrectly list the cause of delay to improve their stats. This could also cause a problem for people on the landing side when they need accommodations... luckily, a CSR got to the bottom of the discreptancy for me."

Cons: "Delays caused missed connections in not directions and terrible rerouting plus lost luggage"

Cons: "I was seated next to a morbidly obese man that smelled of feces so bad people many seats away had to cover their noses, overflowed his seat, taking up half of mine, and was watching disgusting pornography on his phone for half the flight, not that I was looking, but it was a bit hard to not notice, he wasn't trying to hide it. The power outlet under my seat did not work, so my phone died, and my armrest(left) was missing it's headphone jack so I couldn't use the in-flight entertainment, not that it would have mattered anyway, the fat man beside me was so huge, his fat covered my armrest so I had no access to the remote. The guy on my right, in the window seat, while not fat, wasn't small either and hogged two armrests, leaving me with none. I had to hold my seatback with my left hand the entire flight because there was nowhere to put my left arm without either holding it straight out in front of me, or laying them on the fat mans stomach which was folded over the armrest to my left. At one point I called a flight attendant and asked if they had any kind of a pillow or something to help my situation because the position I was forced to sit in was horribly uncomfortable and did not support my back, she looked at me confused, said they have nothing like that, and immediately vanished without any suggestion of a seat change or anything, just confused stare and then bolted away. All in all a pretty traumatizing experience, worst flight of my life."

Pros: "The crew and staff were patient with so many situations out of their control. The Huston maintenance are on top of their game."
Cons: "1st plane was taken out of commission because there were loose/missing rivets from panels 2nd plane was taken out of commission because hot air was was coming through the vents and causing sensors to go off 3rd plane was taken put of commission because there was issues with cabin pressure. 4th plane had a row of oxygen masks down. The flight was delayed until a tech could come in and service it. The flight was further delayed because there was a missing receptacle in one of the lavatories."

Cons: "Flight was super delayed. Missed our connecting flight. Ruined my plans and trip"

Cons: "Seats, no signs indicating to dl app b4 flight. No charging station to charge personal devices if using to watch entertainment on a long flight"

Pros: "Nothing"
Cons: "Everything"

Pros: "The seating was way to tight, the leg room cramped absolutely most uncomfortable. It was over booked and people were left behind. It was also very bumpy ( I know not your fault) so therefore seatbelt lights were on for most of the flight"
Cons: "Most everything"

Cons: "We are two active duty members flying to take our son to our parents for us to get ready to go on deployment. When we arrived there the line was almost an hour and a half just to check bags we almost missed our flight. When we got to the counter ans told him we were both military flying on orders and asked to be tsa checked he had no clue what we were talking about so this kind woman helped him do his job, needless to say he was a manager. Once we got out tickets the seat assignment said see agent so we did. He hands us our tickets and we are a plane length apart. Let me mind you we both just left our child for a 8 month deployment overseas. We asked the guy if it was possible to get seats together wouldnt even acknowledge we were speaking to him. So we tried again he held his hand in my face and told me he serviced me and to please step back. Ive been bawling 2 hours straight from having to leave our son. So we stepped back. Then in the line this couple comes up and they were looking for seats together, i kid you not he gave them seats together! I will NEVER EVER fly united every again. Thank goodness for this kind gentle to switch me seats on the plane because i was crying i had to leave my fiance after i just had to say goodbye to our son for 8 months!! I was so shocked!!! I will tell every single person i know to never use united! You guys should be ashamed of our company! I will inform every active duty member i come across!"

Cons: "The airplane was dirty. There was stuff on the window, the tray table. I get you run a tight schedule but if I didn't have Purell and a Kleenex I would have been really disgusted with the food and coffee or pop splatters all over the window and tray table."

Cons: "All my flights were delayed due to weather in airports that were not a part of either my destination or point of origin. Not a single United employee apologized. There was no one to talk to on the 800 number, no one in the airport. No offers for any sort of vouchers or compensation was offered. The United website did my give accurate updates for when the flights would be rescheduled and there were two representatives in the airport to handle several hundred customers. When I finally did get on a flight, the flight attendants pushes the beverage cart right past my seat without offering anything. I asked one of them if I could have a cup of water and her reply was a very curt 'no'. Rude flight attendants on top of everything else? And the final straw came when a mechanical error delayed my flight home and I missed my ride from the airport and had to pay for an expensive cab ride. The airline representative I spoke to once we landed told me "you should be grateful you even got home. I don't care if you have to spend money on a can, you look like you can afford it." There are no words for how absolutely unacceptable your employees behaved, and how unaccountable and disorganized your airline is. I don't care if it costs me hundreds of dollars more, I will NEVER give your company another dollar."

Cons: "Everything. United is the worst everytime. I will never fly them again!!"

Pros: "The ticket agent boarded military service men and women with priority. For the delayed flight, free in-flight entertainment and wifi was offered."
Cons: "The flight was delayed taking off two hours. Once boarded we sat for an additional amount of time. The flight attendant offered the option for those that wanted to deplane at some point and when asked how much longer we would be sitting she said it was another 30 minutes waiting on 15 people."

Cons: "See above."

Pros: "Seats are small and cramped."

Pros: "Had a lot of leg room"
Cons: "I wasn't assigned a seat and the line to talk to the agents was long with only one guy and the he didn't help anyone til it was almost time to board. Probably one of the most stressful flights"

Pros: "The gate agent agents and inflight crew on this flight were great. Unusual for United inflight crew. Delayed, missed next flight but they knew that and prepared us accordingly by getting us a later connection."

Pros: "The new plane was very nice. The he flight attendant was fabulous."
Cons: "The turbulence was uncomfortable but that happens."

Pros: "Was in first class and food was good however I don't think the crew knew when to set the alcohol off to a few people"
Cons: "What I didn't like about the first class was the fact of the crew gave out a little bit too much alcohol to a few people and at which point they became belligerent and bumping into people and Isles just a little to satisfied with that and would hope that would change in future"

Cons: "Man at security made me check my bag even though it fit in the test structure. My suitcase handle was then ripped off and the fabric was ripped when I picked up at baggage claim. Additionally, another person on my flight had the same first and last name as me and we had been assigned the same seats. Luckily there was another seat but it was obviously a bit mistake on uniteds part. I really dislike united. Their employees are stressed, rude, and entitled. There's no need to say things like "hurry up" or make people check bags when they don't need to...I used to fly United a lot but I will now make every effort to not fly this airline again."

Pros: "Snacks"
Cons: "Router tracker"

Pros: "Flight was excellent."
Cons: "Same as above. In the future I will be bringing my own snacks."

Pros: "I liked the distance between my seat the seat in front of me. Hands down, this is one of the most spacious planes to fly on in economy class. I also appreciated the attendant giving me the entire can of club soda rather than pouring it over ice. Staff was communicative, and the pilot provided us periodic updates on our speedy progress and early arrival. Cleanliness of the plane was also well appreciated. Even the bathroom towards the end of the flight was in satisfactory condition. Above all, I loved that there wasn't a television in my face the entire flight. Nice to have a break from seeing screens."
Cons: "There were signs on our tray tables indicating that charging stations were under our seats. They weren't working. Although the flight attendant came on the intercom with the pilot stating the charging happened in a wave around the cabin, this was a lie. Both my neighbors in my row had devices plugged in the entire 5+ hour flight and they didn't charge a bit. It's disappointing that a small half ounce bag of peanuts is too much of an expense for the airline nowadays. Given the amount of time in the air, I believe a full meal provided by the airline would have been closer to meeting basic needs of your average metabolism. United fell far from expectations on this aspect."

Cons: "I had a carry on but they said the over head compartments were too full. So they grabbed the bag from as I was boarding. They then lost my bag. Now United is refusing to send my bag even though it has been found by the airport lost and found police in a city that was not my destination."

Pros: "Overall flight N/A good"
Cons: "N/A"

Pros: "It was a modern plane"
Cons: "Very cramped. No snacks. Food cost money. Tv cost most. I'm a skinny person and I had very little room to be comfortable. I enjoying flying but this flight was very uncomfortable"

Cons: "While the tv on the plane is something that I could see people enjoying, the controls are located right where an arm rest is resulting in flipping channels changing contrast and all other things I had no idea what was going on, as nobody passed that information."

Pros: "Crew was great. Plane was clean. Pilots provided rapid updates"
Cons: "Waiting to leave because of engine problems"

Pros: "I was satisfied withmy flight"

Pros: "There was a really awesome guy flight attendant working this flight. I liked his personality. He actually talked to people."
Cons: "We never heard the reason for the delay, which I thought was odd because it was 30+ minutes of wondering what was going on. This flight had wi-fi, but I couldn't figure out how to log on, so I didn't use it."