Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Caribbean
|August||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 13% increase in price.|
Average price round-trip
|$390||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Arizona to Caribbean.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Caribbean from Arizona is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Caribbean with an airline and back to Arizona with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Caribbean from Arizona up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The crew"
Cons: "Everything good"
Cons: "Flight delayed by 3 hrs"
Pros: "Confortable seats"
Cons: "The flight was delayed 6hrs 30 mins and changed departure gate twice. At no point was there a gate change announcement overhead (there were gate change announcements made for flights to Bermuda, Boston and San Francisco). During the boarding process many people stood and went in before their group was called, one agent noticed it and told the agent checking the boarding passes “all of these people are group A?” To which the other agent replied: “no, but I can’t do anything about it”. If there are group assignments, they need to honor that, as some people pay to board earlier."
Cons: "Se extraño tanto porqu usualmente son puntuales esta vez con 4 horas de atrasos."
Pros: "Fast boarding"
Cons: "Entertainment, comfort, food, crew politeness"
Cons: "They are advertising free movies and is not true, because once you're settled to watch the movie there is no headphones and If you want one they sell it, is not free."
Pros: "Short flight. Free movie was good."
Cons: "Flight attendant Christina (New York crew) did not like that I changed my mind about voluntarily checking my suitcase as there was plenty of room in the overhead compartment when I boarded. She said that the only reason I found room was because, by volunteering to check my bag, I was allowed early boarding. I corrected her by telling her that, no, I boarded early because I paid US$45 for an Extra Space seat. She made a face gesture and rolled her eyes. Very childish and unprofessional. She also seemed to have trouble reading the instructions clearly."
Cons: "the flight was delayed 3 times and nobody could give us an explanation of what was happening, the customer service at the airport was extremely poor, informal and very very inefficient. I would like to know what the compensation will be for this unpleasant event."
Pros: "They were super attentive !"
Pros: "The attended where excellent"
Pros: "Nothing. I didn’t get to fly and service are check in area was a disaster."
Cons: "On the itinerary my last name was missing an o and they did allow for a name correction."
Pros: "Quick boarding"
Cons: "Rude staff"
Pros: "Friendly crew."
Pros: "It was delayed twice."
Cons: "Too muchas people for diferent flights un the same waiting área"
Pros: "Crew really greatAnd comfortable seat"
Cons: "Delay boarding but not a big deal"
Cons: "If the flight is to be delayed, the airline should notify the full delay at once , so people may have a chance to delay arriving to the airport. Additionally when the delay is over 2 hrs they should allow rebooking without penalty, because for some people the trip becalmed useless that particular day because the delay caused the to miss their reasons for flying that day"
Pros: "Food boxes for purchase are actually very good and probably well price"
Pros: "The hot towel"
Cons: "Two attendants were not very friendly!"
Pros: "Great service, excellent snacks, the plane was new and new TVs, very comfy."
Cons: "Loved everything, thank you!"
Cons: "Delay flight"
Pros: "great service, friendly crew"
Pros: "The crew was friendly and courteous despite dealing with several young infants"
Cons: "No dislikes"
Pros: "Everything went smoothly...even boarded early."
Cons: "Plane was over an hour late"
Pros: "Great service"
Pros: "The flight was smooth and the crew was very friendly."
Cons: "Movie selection was very slim and could not get my seat to recline."
Pros: "Very comfortable. Zero turbulence. Great crew."
Cons: "The lack of food options, but that is on every airline."
Pros: "Great flight awesome Crew"
Cons: "Cold lol"
Pros: "Very nice crew"
Cons: "Low variety of food and the fact that you have to pay for blankets, pillows and head sets"
Pros: "The crew was friendly and helpful as usual. There was a fair amount of leg room and overall space."
Cons: "One thing that has always made JetBlue stand out has been the customer service. I get pretty motion sick on flights, especially on an empty stomach, so the snacks and meals at mealtimes have always made this my favorite airline. There was none of that this time around. It feels like JetBlue is letting itself turn into just another commercial airline - over priced flights and amenities for overrated service and a lack of care for the consumer. Not to mention we were late"
Pros: "There was no entertainment on my leg from DC to SJU nor from SJU to STX. No power outlets for charging phone either"
Cons: "No entertainment nor power outlets"
Pros: "Nice employe"
Pros: "I appreciate Jet Blue's commitment to the people of Puerto Rico."
Pros: "A good Flight"
Cons: "TV was not function."
Pros: "From terminal to terminal the all jet blue experience is one of a kind. No other midsize airline for domastic flights provide the comfort and security as JB"
Pros: "La cordialidad"
Cons: "La tv no funciono bien"
Pros: "The service"
Pros: "Crew worked hard to help us feel good"
Cons: "5 hours delay"
Pros: "This trip from Orlando to San Juan had a swift boarding process"
Cons: "Due to the Orlando airport that was upgrading the tram we had a additional travel time to the terminal"
Pros: "Everything went smoothly!"
Pros: "Me encantó la gentileza de enviar correos electrónicos para mantenerme informada."
Pros: "Take off and landing was pretty good"
Cons: "Flight was delayed"
Pros: "Quick boarding process...good leg space"
Cons: "All was satisfactory"
Cons: "Flight delays."
Pros: "The crew was very attentive and accomadating. I travel with my daughter and her emotional support dog and they were understanding and made the trip easier for her. Thanks!!"
Cons: "The headphones should be complimentary and on flights of 3.5 hrs or more the snack should include a sandwich."
Pros: "I appreciate the care Delta has for their passengers during this pandemic. From the seat spacing to the boarding process great measures were taken."
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Pros: "Very engaging crew."
Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"
Cons: "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."
Cons: "The snacks were limited. They only had cheez-its and no cookies."
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Cons: "Better choice of snacks"
Pros: "I love the Airbus aircraft we were flying in. It is far superior to the boeing."
Pros: "The crew was excellent"
Cons: "Better breakfast and the seats weren’t very comfortable"
Cons: "The wrap didn't taste too well."
Cons: "Had to wait for a gate in Sav for 20 minutes and another 20-25 for bags"
Pros: "The flight was smooth and the crew was very professional"
Cons: "Have wifi available"
Pros: "They let me sleep."
Pros: "good job over all"
Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Pros: "Didn’t major it on the flight. Sleeping in Atlanta. Not the house I paid for in totrtola."
Cons: "Terrible planning. Didn’t have enough fuel to circle. Took a stupid path. 10 minutes cost me a day."
Pros: "Incredible service, great entertainment options, comfy seats"
Pros: "Good flight."
Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."
Pros: "New airplanes.On time schedule .Very professional a"
Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
Cons: "It was cold"
Pros: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Cons: "massive rips in the bag"
Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."
Pros: "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."
Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Pros: "If you're willing to pay the upgrade, the entertainment system and ear buds should be in working order! Seats still uncomfortably narrow and audio system on plane should be audible!"
Pros: "In-flight entertainment"
Cons: "It was uncomfortably warm throughout the three hour flight."
Cons: "Paid $28 for a Wi-Fi package that didn't work. No refund...."
Pros: "Fast flight"
Cons: "Long wait in hot plane before take off."
Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
Pros: "New comfort seats. Nice staff. Pilot kept us continuously updated."
Cons: "Unclear info on upgrade [priority boarding when upgraded?]. Inability to upgrade ticket made using mileage points or upgrade at counter at gate."
Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Pros: "Smooth. Fast."
Pros: "very attentive service and remarkably tasty food in first class"
Cons: "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."
Pros: "One of the male flight attendants was very nice"
Cons: "No food was provided, there was a throw up stain on my first flight to Atlanta then on my connecting flight there was crumbs on my table, my boyfriends table did not want to close so that caused discomfort to the person in front of us. Boarding time took a very very long time"
Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"
Pros: "Nothing to like.."
Cons: "Everything about the flight..."
Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"
Pros: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
Cons: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."
Cons: "Check point had only one person working on a holiday weekend made for an extremely long wait"
Cons: "Not real happy with getting charged 25 dollars for a bag when I am MVP with Alaska Airlines, was under impression both airlines are together."
Pros: "Crew was great!"
Pros: "Flight was nearly on time raving Phoenix. Offered headsets to watch an on board movie."
Cons: "Late arrival of about 45 minutes due to inclement weather in Mpls."
Pros: "Had the row to myself"
Cons: "No complaints"
Pros: "Pleasant staff...late arrival made rental car unavailability difficult"
Cons: "...late arrival"
Pros: "The crew was friendly and helpful."
Cons: "The plane was delayed an hour getting to the airport, then just as we were about to take off, we were sent back to the terminal due to a mechanical error. They gave us the option of staying on board or getting off. Three hours later we finally reboarded and were on our way. We received very little information as to the status during this time. It was very frustrating."
Cons: "I didn’t get an email the day before to check in?"
Pros: "Nothing special."
Cons: "Both flights were late 15-30 minutes leaving the gates."
Pros: "on time"
Cons: "no snacks"
Pros: "Getting home"
Cons: "Limited flights and the charge for carry-on bay (Big Rip)"
Pros: "We left on time. Boarding was quick. Air travel was mostly smooth. We arrived a bit early."
Cons: "No gate agent available when we landed. Baggage took too long to unload. Only water offered during flight. We could only check in after 9pm for our midnight flight."
Pros: "I was able to get an aisle seat."
Cons: "Turning all the lights on at beginning of descent-I was sleeping. Flight was late because of previous flight coming in to Phoenix."
Cons: "Having to pay for carry-on luggage! I have a CPAP and have to carry it on. NOT cool Sun Country. Your cheap fare just went off the chart."
Pros: "I enjoyed the friendly and considerate staff, and the fact that our flight got in early! Also, love the woman's script for the safety presentation."
Cons: "I would have thoroughly appreciated a complimentary snack and water-it's the little things that matter most!"
Cons: "The flight down from msp was an hour late, flight from phx to msp was 1 1/2 hours late taking off. New charges for carry ons and luggage are unreal! Rip offs! Going to find a different airline!"
Pros: "Quick and helpful staff."
Cons: "Not anything I could think of."
Pros: "Very professional and friendly."
Pros: "There isn't anything that stood out that I liked."
Cons: "First, checking in online and booking. It looks like they're now charging extra fees for carry on. Second, on the flight back the flight attendants on flight SY600 from Phoenix at 8 am on Monday Feb 5 were really snippy. I was sitting in row 8 and went to use the bathroom at the front and was practical blocked by two flight attendants, first telling me to move to row 4 or go to the back because someone was in their in a nasty tone. Then when it was clear I was questioned what row I was in. I noticed first class went way downhill too. They serve drinks in plastic cups, the food was in a box and not on a plate and my luggage came before the first class people. I flew this airline because of the prices but yippy get what you pay for so I'll no longer fly them. Their hold times are, also extremely long when toy call in"
Pros: "The flight was on time and comfortable. Crew were great and nice."
Pros: "Non stop flights the only plus"
Cons: "Boarding staff was totally rude and unprofessional I will never fly sun county again!"
Cons: "I could not get a boarding pass on either flight, going or returning; the Sun Country website is a disaster. Also not happy about its new baggage policy."
Cons: "We paid extra for exit row seats they did not recline and seats were SO uncomfortable...not your fault I know just saying airlines in general have gone downhill."
Pros: "Positive. Fluent check-in. Friendly professional staff from check-in, to boarding, to flight personnel. I love Sun Country and will continue to use this airline exclusively."
Pros: "Flying in and out of terminal 2 in Minneapolis"
Cons: "Charge for entertainment device"
Pros: "Clean plane. Plenty of leg room."
Pros: "Wheelchair assistance"
Pros: "It was nice"
Pros: "We were allowed to free check some carryon bags due to full plane."
Cons: "So crowded with the narrow aisles. Attendents constantly bumped aisle passingers with rolling carts. Aisle arm on my seat would not come up despite repeated attempts to push button."
Pros: "Flew down Tuesday and back Wednesday - all flights were on time and everything went smooth."
Pros: "For the most part it was okay."
Cons: "No snacks"
Cons: "It was a cluster"
Pros: "The ticket agent assisted me with getting a better seat! Kudos to him!"
Cons: "The short answers and sort of attitude flight attendant had"
Pros: "Flight attendant very friendly."
Pros: "We made it home alive, stewards smiled a lot"
Cons: "No one at desk for check in, then when boarding there was a man standing in the aisle that would not allow me to pass, I had an infant in my arms but he refused to move even after multiple requests. I had to squeeze past him. When plane was fully boarded he started to vomit. He vomited multiple times before we started moving. Steward asked him if he was okay to fly and he did not answer, just nodded a bit. He continued to vomit, was unable to use the bag properly, he appeared highly intoxicated. He vomited into the aisle and all over our shoes and pant legs and carry on bags. We told the stewards who went and grabbed a package of paper towels and shoved them at us. They moved the passengers on the other side of him up to the front of the plane but said nothing to us. No one apologized. Twice we were told our baby was the baby of the year but that was the only remark."
Pros: "Doreen L, our flight attendant was so kind and cheerful to us and everyone she served. She is definitely one of if not the finest flight attendant at Sun Country!"
Pros: "Good leg room"
Cons: "The seats were really uncomfortable."
Pros: "Great service! Comfortable seat. A+."
Pros: "Friendly customer service. Efficient boarding. Liked being able to board early because I did not require overhead bin space."
Cons: "Complimentary pretzels or other light snack would be nice."
Cons: "Flight was late on both going there and coming back."
Pros: "The crew was friendly and accommodating. I forgot that Sun Country serves cheese burger hamburgers, keep them on the menu."
Cons: "People switching seats prior to take off in the airplane. This needs to be enforced that people need to stay in their assigned seats unless approved by the crew."
Pros: "I got to my desinations on time to and from."
Cons: "The seats were small and uncomfortable. It felt like I was squished into my seat both flights, and that was even being on the aisle. While I don't expect every seat to be made for an obese individual, having enough space in the seats so as not to require scrunching your shoulders every 20 seconds would be appreciated."
Pros: "We had a good flight from Phoenix to Minneapolis."
Cons: "A small snack would be a nice compliment to the beverage."
Pros: "Friendly staff and comfortable flights."
Pros: "Smooth process, direct flight."
Cons: "No peanuts or treat of any kind"
Pros: "On time"
Cons: "Couldn't check-in online due to unknown "server error". The guy at the airport said they had a system failure the previous night - no info on the site though, so we've lost 45 minutes retrying check in online. The plane itself was definetely not renovated for quite some time (the interior). Not too comfy seats, but had worse. Boarding was a bit unusual - they're splitting the passengeres to maaaaaany groups - military, no carry-on luggage, disabled, with kids, with carry on to put under the plane, first class and finally the regulars... Not sure if that actually speeds up the process, seems officious.."
Pros: "The crew were excellent"
Cons: "The flight was two hours late"
Pros: "Check in a breeze and staff friendly in Phoenix"
Cons: "Staff not as friendly in MN"
Pros: "Crew was very friendly and helpful and the flight was smooth and relaxing"
Pros: "I requested two drinks during beverage service and was pleased to get them both, plus extra napkins to keep it from sliding on my tray. The staff was kind and professional. I got a window seat despite my not being able to choose my seat in advance of my flight due to my booking through a third party."
Cons: "My seat was in the back row and didn't recline. The landing had turbulence that made me nauseated. They had video players you could rent for entertainment, but nothing was free including the food. We didn't even get peanuts."
Pros: "I accidentally left an item on the plane -- your staff found it and returned my call. We have arranged for me to have it FedX'ed back and I am so very grateful. Very caring and responsive folk."
Pros: "The boarbing was easy and fast."
Cons: "Some of us pay for our luggage and we still have to wait for all them people to load there over size bags and wait to get off the plane while they get all there luggage. I thing the people without all that luggage should get off the plane first. The people that bring all there luggage on the plane should be the people that have to pay for luggage."
Pros: "Boarding time was good. I was able to upgrade to first class at a good rate."
Pros: "Seat was comfortable. Crew was professional."
Cons: "Loading plane was a little chaotic and the comfortable seat was a little overpriced for the legroom."
Cons: "American Airlines lost our luggage and both flights were late, wife her cell phone and credit cards due to running in airport to catch our flight to Lisbon. Not impressed."
Pros: "Short connection times"
Cons: "Being on time because of short connection time"
Pros: "Friendly crew and relatively new entertainment system"
Cons: "- Seats are very tight - Pay for luggage even on a transatlantic flight and your seat (if you want to choose) - Food was below average - even for airline standards, ran out of drink options even for dinner (the second time they serve drinks)"
Cons: "Well organized loading, consistent beverage service"
Pros: "great trip and crew"
Pros: "On time and convenient"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Totally fine"
Cons: "It was fine"
Cons: "There was delay, as one of the steward was not there. There were 2 connecting flights for me, and was totally stressed about my connections."
Pros: "Excellent and original Japanese foods"
Pros: "Actually assigned a middle seat, unable to change it but found that there was nobody else in that row!!!"
Cons: "See above"
Pros: "It was hastle free"
Pros: "Quick and did good job"
Cons: "After flying Japan Airlines I wish there were more free food and entertainment"
Pros: "The cabin crew bent over backwards to help."
Pros: "Crew are saving a bad experience"
Cons: "Space are laughable"
Pros: "Good entertainment"
Cons: "Bad organization during boarding"
Pros: "On time departure"
Cons: "Why do not they serve FREE water????"
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "Flight was changed. Didn't get the seats I had already picked out. Woman on flight was very rude to me when I asked where the restroom was. NOT a good experience over all."
Pros: "Great crew!"
Pros: "santa ana airport"
Cons: "charged me ＄50 when i checked in my suitcase."
Pros: "Seats were new."
Cons: "A lot less leg room than Southwest. Very cramped. Boarding crew in PHX was very uptight and stressed. Not sure why as everything seemed in order."
Cons: "The seats are terrible. On the first leg I couldn't use the back of the seat. Four hours hunched over in a tiny space is not fun."
Pros: "Crew was nice including those helping with boarding. Smooth ride."
Cons: "Limited snack options."
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Cons: "3 gate changes 2+ hours delayed leaving PHX"
Pros: "More available leg room on aisle seat."
Pros: "All OK!"
Cons: "My flight was very full. I sat on row 10 and there was NO window at all, just a blank wall. We flew over the Grand Canyon and I was not able to see it at all because there was NO window. If you offer seats on rows with no window, it should be at a discounted fair and the airlines should explain there is NO window on that row. (This would be extremely helpful for those that experience claustrophobia.) I was very disappointed because there was NO window. One of the flight attendant that served me drinks was very agitated (she was having a very bad day) and it was apparent in her service."
Cons: "The lady at the ticket counter was very rude and not helpful at all. Never flown American before. We're told to get our seats at the counter. She was very unhelpful!!"
Pros: "The flight was fine."
Cons: "The email i received was from Alaska Airlines but what I didn't know was that it was for an American Airlines flight. Normally this is not a big deal, but in Phoenix Sky Harbor Airport the two airlines are in different terminals which required a fair amount of time to travel from one to the other. Had I not arrived at the airport early, I may have missed my flight. The confirmation email I received was labeled as an American flight, but since I received it from Alaska, I assumed I had reserved an Alaska flight. Also, the confirmation email I received from Kayak had me listed as a passenger on an Alaska flight. I'm assuming I originally booked for an Alaska flight, but later on in the confirmation process I was somehow changed to an American flight via Alaska. While I don't see this as a problem for Kayak, I think this is a situation in which your feedback could be useful to help avoid confusion for passengers in the future."
Cons: "The plane was very old, the crew was unprofessional and further only provided drink service once in 4 hours. It was mass chaos boarding because the flight that landed was late as well."
Cons: "this flight was canceled"
Pros: "Easy gates, boarding, nice flight crew.. it was a fantastic experience"
Pros: "Nothing really."
Cons: "American Airlines left us more than 3 hours inside the plane at the gate to cancel the flight afterwards. They said it was a mechanical problem, and then told us it was just fixed and that they were just waiting for paperwork to be on our way. 3 hours later they decide to cancel the flight. Crappy communication with travelers, terrible attention at the counter to try to make new arrangements. Not a single American Airlines representative in customs to give orientation to the travelers having to go through the whole thing after the flight was cancelled. In summary, an epic mess. Will avoid AA when possible."
Pros: "The crew was friendly and I got to my destination safely."
Cons: "The auxiliary power unit on our Airbus 321 (the engine in the tail of the plane) was not working, so the air conditioning vents were non-operational before takeoff, and the engines had to be started by an additional device at the airport. Not the greatest way to start a trip. I know there are tolerances that allow flights with certain broken parts, but auxiliary power on a flight starting in the Southwest United States seems important. Also, the Gogo in-flight WiFi was not working. I am a T-Mobile customer, so it should have been free, but I never got more than Google's home page to load, so I watched a movie on my iPad instead. I wasn't expecting the WiFi, so I flew fine without it. But, for it not to work after they announced it was available was a little disappointing. The "new" American Airlines seems worse, to me."
Pros: "Nothing good about this flight"
Cons: "Over 2 hour delay caused a missed appointment in Tacoma"
Pros: "Upgraded to First class Crew turned the cabin lights off while taxiing out for takeoff"
Cons: "No entertainment The Chatty Cathy in the next row that wouldn't shut up."
Pros: "Boarding was efficient."
Cons: "The flight crew acted like they hated being there."
Pros: "Crew seemed nice."
Cons: "Ground crew were unfriendly and disorganized. Aircraft was old and cramped."
Pros: "Good electronic pass. Quick and easy. Crew was very nice and helpful"
Cons: "The delay in boarding trying to switch people around!! No food except to high price purchase."
Cons: "We didn't make the connection because of American's incompetence on our previous flt. of Hermosillo to Phoenix."
Pros: "Being number one on the upgrade list at boarding, I appreciated being upgraded to first class as an Executive Platinum member."
Cons: "The pilot provided no departure or arrival information; he simply said cabin crew take your places for take off, and on arrival, he simply said the aircraft was one hundred miles from landing in twenty minutes with no other details enroute."
Cons: "I am a platinum member. My bag was 5 lbs over weight. I had to take items out of the suitcase and put them in my carry-on!! They weighed my suitcase and even make me take 1 lb out because the scale was 51 lbs, instead of 50! Furthermore, the flight was half empty. Then I had one extra package that I wanted to check. I was told to take it as a carry-on. I told them I thought it was too large. They disagreed. In any event, I took the package to security and was told it was too large! I am really disappointed in the service and am hoping this is not because American Airlines is now running US airways."
Pros: "Flight operated on time and safely"
Cons: "First class flight attendant did not recognize me by name or as an Executive Platinum member; aircraft window screen next to seat 1A was inoperative; pilots provided minimal communications and were very uninformative."
Pros: "The operations once my husband and I arrived to Phoenix Airport were absolutely horrible and caused us to miss our connecting flight home to San Diego. Our luggage took a long time to come out, then we had to stay in a 45 minute line to get through Customs, even though we didn't have anything to claim. After that, we then had to stay in another hour and a half line to get through TSA. The whole time, we kept trying to explain to the different airport staff that we had a connecting flight that we needed to catch, however nothing was being done by any of the parties to ensure that we would make it to our connecting flight. All parties (Customs, TSA, & American Airlines) just kept trying to pass the blame to each other instead of helping us and were rude on top of that. The delays were out of our control causing us to not only miss our flight, but also caused us to have to spend more money to stay at a hotel in Phoenix since the next flight available was not until the morning. This situation has also caused both my husband and me to miss work, causing us to miss out on today's wages. This entire situation has been the worst airport experience we've ever had, and we've traveled all over the world. We usually fly with American Airlines, and would hate to have to go with another airline, but we would have to if this situation is not rectified, and if we are not compensated for all of the additional costs imposed on us."
Cons: "The operations once my husband and I arrived to Phoenix Airport were absolutely horrible and caused us to miss our connecting flight home to San Diego. Our luggage took a long time to come out, then we had to stay in a 45 minute line to get through Customs, even though we didn't have anything to claim. After that, we then had to stay in another hour and a half line to get through TSA. The whole time, we kept trying to explain to the different airport staff that we had a connecting flight that we needed to catch, however nothing was being done by any of the parties to ensure that we would make it to our connecting flight. All parties (Customs, TSA, & American Airlines) just kept trying to pass the blame to each other instead of helping us and were rude on top of that. The delays were out of our control causing us to not only miss our flight, but also caused us to have to spend more money to stay at a hotel in Phoenix since the next flight available was not until the morning. This situation has also caused both my husband and me to miss work, causing us to miss out on today's wages. This entire situation has been the worst airport experience we've ever had, and we've traveled all over the world. We usually fly with American Airlines, and would hate to have to go with another airline, but we would have to if this situation is not rectified, and if we are not compensated for all of the additional costs imposed on us."
Pros: "Flight late due to discovery of radio not working just before flight departure. My seats had less room than seate in front of me and it would not recline leaving me an unacceptable amount of space."
Cons: "It got to Hawaii and my bags also made it. Since flight was late I could not get my rental car costing me more money."
Pros: "Timely flight. Smooth and easy check in."
Pros: "The crew was helpful and nice."
Cons: "It was delayed a lot."
Cons: "United Airlines were curt and unhelpful. The refused to allow me to board my flight unless I arrived at least 1 hour before takeoff. There were 57min until takeoff after I checked in at the counter. I have a trusted traveler card and TSA express."
Pros: "Supe easy flight."
Pros: "I was asleep in this flight & was not bothered during beverage service. This flight was only 2 & 1/2 hrs"
Pros: "I liked the perfect landing!!"
Pros: "Nothing, The flight didn't happen"
Cons: "Waited for 6.5 hours for the flight to get cancelled and rescheduled for a week later."
Pros: "Good thing it was first thing in the morning."
Pros: "Friendly & informative captain & crew"
Cons: "Smooth flight, no complaints, A+"
Pros: "Fast and easy boarding"
Cons: "No tv, no , no magazines"
Pros: "Not much, crew was pleasant enough."
Cons: "Flight delayed 2 hrs, missed connection, had to spend day in limbo at DIA. Seats were rock hard on aircraft. I flew on UA because of the timing to my destination. 6 hours of travel time turned into a 13 hr experience. boo"
Cons: "Our flight arrived at LAX 20 minutes early so expected to get my connecting flight on time. Boy was I wrong, we sat inside the plane on the runway for over an hour. It was getting hot inside and people were getting upset about missing their connecting flights. We went around in circles on the runway, about 3 times. As people were getting agitated, so was the stewardess. Also people had to use the restroom, and the stewardess kept asking people to stay in there seats and she begin to lose her cool. What do you expect when your on the runway for over an hour. When people got to go, they got to go. So after finally arriving at the gate, "late" United did get me on another flight thru Alaska which was great. Will I fly United again, hmm I'm sure I will, One bad experience won't scratch them off my list, but I will choose other airlines first and United will be my last resort."
Pros: "Everything was perfect, the crew was fantastic"
Cons: "Maybe a bit of food."
Cons: "It took to long to board the flight"
Cons: "The airline is horrible.. Poor customer service"
Pros: "The service since I am handicap"
Pros: "Staff is always friendly"
Cons: "We never boarded on time. Houston to Orlando was a nightmare."
Cons: "Comfortable and affordable!"
Cons: "No leg room and also a short free movie wouldn't hurt."
Pros: "The cookies"
Cons: "Everything went alright, got to LAX in 1 hour. Felt nice."
Pros: "What I like the most was that it was on time, also the crew was amicable."
Pros: "One flight attendant saw what we were going through and asked if she could do anything but there waany really much she could do for us. So we asked for more cookies which she quickly obliged."
Cons: "We sat in the last row which was uncomfortable because we couldn't recline our seats. My boyfriend had ice spilled on his lap and the beverage cart was bumped into his shoulder and knee three times. There was a passenger that was annoying to us as well as to the crew. She kept getting up and standing in the aisle. She brought food on board that smelled like spoiled cabbage. This same passenger walked to the back where the food and beverages were to serve herself water. Once seen, the flight attendant told her to go back to her seat. My boyfriend's television controller didn't work and he had to use mines. He sat in his seat and had to watch a movie that was in front of my seat. Overall, it was a rough start to his birthday celebration."
Pros: "Very organized . On time"
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful! They spoke Spanish and they were able to get a crew member to translate"
Cons: "Last row seats. Nothing of space, man seating next to me in the isle seat couldn't accomodate his legs inside the available space."
Pros: "The United App is a must. Having so many movie and tv options made the flight breeze by."
Cons: "The cabin was so uncomfortably hot. After passing by a second time with the drink cart, there was still another two hours left on our 4.5 hour flight. I hit the button to request a flight attendant, and after 15 minutes, one finally answered. I asked for water, and they stood over me while I drank it so they could trash the cup."
Pros: "Good trip"
Cons: "I never took this flight since the San Francisco flight got delayed that when I got to the gate to board the Washington flight. The gates closed on my face literally. Awesome trip.! (Sarcasm included)"
Cons: "My 7 year old first time flying and only had 1/2 a window view. Other passenger closed it, not knowing we were looking out. But for a short flight, pretty comfortable."
Pros: "The crew kept us feeling comfortable"
Cons: "Hated the security check in on the airport because of their lack of staff also hatted the flight we were delayed 3 hours"
Cons: "They did not have TV and no wifi it was terrible. They only gave me a cup of soda nos even a potato chips which other airline do give."
Pros: "Boarding process on time."
Cons: "The waiting time for my connection flight."
Pros: "Getting from point a to point b."
Cons: "Lack of good free snacks. Not getting free bag checked."
Pros: "My flight home was surprisingly faster than I thought it would take and the entire time I was comfortable and relaxed."
Cons: "Waitied in the airplane for about an hour till take off. Wasnt offered anything to drink till after."
Pros: "the flight attendant in this flight was so friendly, and worked very hard."
Cons: "There was a delay, and no communication about any delay from the woman working the gate."
Pros: "All very happy staff and super professional service."
Pros: "Boarding process"
Cons: "No food... Sporadic drinks.. Very cheap service"
Pros: "Staff was great"
Cons: "45 min delay"
Cons: "Not only did we sit on the plane for over an hour before taking off, but on an over four hour flight I was refused water towards the end. When I asked for more than one glass I was rudely told and I quote, "you know what? No. We have other passengers who may want water." Are you kidding me? I sat down feeling scolded and like I asked for something ridiculous. We landed after 2am and most of the passengers were sleeping and I doubt anyone asked for more water since I didn't see the flight attendant move again. Perhaps she was upset that I interrupted her from reading her paper? Extremely displeased with my experience. I"
Pros: "Smiling faces !"
Pros: "over all good"
Cons: "did not know that my flight from Houston was changed. no one said why that I would have a 5 hour lay over."
Pros: "First part was fine"
Pros: "No me gusto nada."
Cons: "Fue una experiencia horrible. La tardanza del vuelo fue excesiva. Nadie daba explicacion alguna. NO ofrecieron alojamiento en hotel y solo dieron $10 para comida que daban para muy poco porque los precios son altos."
Cons: "United airlines.. Terrible"
Airlines flying from Arizona to Caribbean have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Caribbean
Masks required on board, masks provided on flights from Arizona to Caribbean
Social distancing seating
Middle seats unavailable to book on flights from Arizona to Caribbean
Testing for antibodies, testing for symptoms for flights from Arizona to Caribbean
Waiving of change fees. Search flexible flights from Arizona to Caribbean