Pros: "Space and courteousness"
Pros: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
Pros: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Cons: "More variety of options for the vegan meals..."
Pros: "The crew was very friendly and attentive. They look after the customers."
Cons: "I can't think of anything that could have been better."
Pros: "Crew was amazing"
Cons: "The boarding"
Cons: "Movie catalog needs to be expanded"
Cons: "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
Cons: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Pros: "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
Cons: "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."
Pros: "Excellent service & friendly"
Cons: "Food was cold"
Cons: "Great staff and food for a plane."
Pros: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Pros: "On time. Nice 787 Dreamliner. Very comfortable flight."
Pros: "The food, choices of entertainment, and the crew"
Pros: "Very efficient, friendly and helpful staff"
Cons: "Food was gross."
Pros: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Cons: "Seats, food"
Cons: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
Pros: "short flight ready to get home"
Pros: "Cheap prise"
Cons: "Food and entertainment"
Pros: "Comfortable seats, very friendly staff."
Cons: "Food was ok and limited entertainment"
Pros: "Same as above"
Cons: "Same as above"
Cons: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Pros: "Services and respectful"
Pros: "Great service"
Cons: "Interior show signs of aging"
Pros: "Bigger plane..or more room between seats.. Great service. Next time will try to go both ways in ANA"
Pros: "flight attendants excellent"
Pros: "Friendly and accommodating crew"
Pros: "The stewardesses were always smiling and very engaging!"
Cons: "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Pros: "The flight attendants were very polite and kind."
Cons: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
Pros: "Wish there was more movies in English"
Pros: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Cons: "The seats seem small and are ok in comfort."
Pros: "Good service."
Cons: "Was put on "Standby", even though I was traveling with my teenage daughter, and I arrived more than 2 hours before departure! I ended up getting a seat, but this was unnecessary stressful (there were some seats left in business, so they knew I was going to get a seat eventually. They could have told me I was going to be able to go at check-in)."
Pros: "Staff are very attentive and helpful; the entertainment system is top class"
Cons: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Pros: "crew was awesome! Service was outstanding"
Cons: "a little warm on the plane. food was ordinary"
Pros: "Japanese quality is good quality"
Pros: "Crew is always awesome on ANA flights"
Pros: "Cabin crew provided great service!"
Pros: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Pros: "Smooth operations, friendly crew, clean plane, free booze in coach!"
Cons: "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."
Pros: "The plane they used was B-787"
Cons: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Pros: "Comfortable flight and cabin crew were very good"