Pros: "The crew was great and entering and exiting the plane was quick."
Cons: "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."
Pros: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Cons: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Cons: "JAL LAX Ground staff. Not helpful."
Cons: "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
Pros: "Pretty much everything"
Pros: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Cons: "No vegetarian options on the main meal menu"
Pros: "Very helpful staff. Easy check in. Comfortable seats."
Pros: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Cons: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Pros: "The service"
Cons: "Landing was horrible worse landing I have ever had"
Pros: "Check in was fast, the staff was helpful and nice. Simple streamlined process"
Cons: "The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information"
Pros: "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
Cons: "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
Pros: "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
Cons: "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
Cons: "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
Pros: "The courtesy and professionalism is a 10."
Cons: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
Pros: "Fast flight"
Cons: "No entertainment."
Pros: "Comfortable and service was pleasant"
Cons: "Like all of it except lack of vegetarian option for food"
Pros: "Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!"
Pros: "All were very polite and were very through when checking the cabin before departure and landing"
Pros: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Cons: "only limited number of movie."
Pros: "Excellent service. Flight attendants are consistantly helpful and friendly."
Pros: "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
Cons: "I thought the food was just so so. However, that's always a matter of personal taste."
Pros: "Superior service in a great and spacious plane."
Cons: "Seats are a bit flat and shallow, besides that it was awesome!"
Cons: "Food, especially before landing"
Pros: "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
Cons: "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
Pros: "Airplane is well kept. Snacks are available near the beverage area."
Pros: "Food & entertainment"
Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Pros: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
Pros: "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
Pros: "JAL has customer service that no other airline comes close to."
Cons: "Nothing, JAL is perfect. I mean it"
Pros: "787 was phenomenal- amazing airplane. You didn't even feel like you were moving."
Cons: "Food was extremely disappointing"
Pros: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Cons: "Not much leg room"
Pros: "Service was amazing and made me feel like I was in first class."
Cons: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Pros: "Staffs areattentive"
Cons: "Chair space so limited"
Pros: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Cons: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Pros: "Comfortable and spacious for economy class. Very helpful staff."
Cons: "If I have to be picky the movie selection didn't seem great."
Cons: "Requested Vegetarian Meals. Didn't get them"
Pros: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
Pros: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Pros: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Cons: "I don't have anything to complain about."
Pros: "I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !"
Cons: "Everything was great !"
Pros: "evening flight. not too crowded"
Cons: "delayed by 1 hour meal was so-so"
Pros: "The first meal was awesome! The second one was so-so."
Pros: "Clean, kind cabin crew & nice meals"
Cons: "Movie selection was a tad bit small"
Pros: "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
Cons: "As with other airlines, flying coach is uncomfortable."
Cons: "More water"
Pros: "Boarding services"
Cons: "On-line cellphone app interface in mandarin version could be better."
Pros: "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
Cons: "My son's entertainment console had some issue."
Pros: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Pros: "Accomodating the cew"
Pros: "The staff was extremely helpful, including bumping up our seats to the front of the plane."
Cons: "The plane was old and cramped. I was dying in there."
Pros: "Quiet except for the kids"
Cons: "The meals"
Cons: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Pros: "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
Cons: "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
Pros: "I very much enjoyed the flight. The crew went out of their to make you feel comfortable. The food was delicious and more than enough to make you full. I was very impressed with the room between seats. I will definitely fly with this airlines again"
Pros: "Good food!"
Cons: "I dont know"
Pros: "Great Service, friendly staff, clean planes."
Cons: "Larger seats"
Pros: "My flight to Seoul was originally through Air Canada but my flight was cancelled due to weather in Toronto. So I was rebooked with Korean Air and I loved every minute of my flight. The staff are so talented speaking flawlessly in Korean and English. They made me feel comfortable for the whole 14 hours. I’d definitely fly with them again."
Pros: "Great food, friendly and helpful crew, every passengers get a pair of slippers and toothbrush for their needs."
Cons: "Flight was delayed 4 hours and I had to miss my connecting flight."
Pros: "Nothing. You have the worst customer service ever. I will never ever use you. Terrible exoerience"
Cons: "All of it. You could not have cared less about ne. Made me miss all my flight due to your moronic staff."
Pros: "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
Pros: "Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!"
Pros: "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."
Pros: "Great service"
Cons: "Wish I could have sat further in the front"
Pros: "The crew was friendly and handled the delay as best as they could. The food was good. Cabin temperature was good."
Cons: "It was raining and the airport was making a lot of announcements about flights that were delayed/canceled but our flight to Korea wasnt mentioned. About an hr before boarding time they changed the gate. The plane we were taking was late arriving. Boarding time was pushed back 30 min. Everyone got on pretty quickly but then we sat in the plane, on the tarmac for over 2 hours. Idk if it was an issue with the plane, or the airport or what. I was sleeping so I didn't bother to ask but my mom was listening. She couldn't hear anything on the PA system. It was too fuzzy."
Pros: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Cons: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Cons: "The airplane was very old & the seats were not comfortable. For a 15+ hour flight, it was unpleasant."
Pros: "The vegetarian food is better than what was served by the other airlines I've flown in."
Pros: "Outstanding customer service! We will fly Korean Air again!"
Cons: "They ran out of 2 of the 3 food choices after serving only half of the plane."
Pros: "seat size is okay,"
Cons: "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
Pros: "They are family oriented."
Cons: "On the way to Seoul the children were screaming but I guess there's nothing anyone could do about it."
Cons: "I'm not happy about the condition of my luggage. When I received my luggage, the latch to close my suitcase was badly damaged. Half of one of the latches was broken off! My suitcase was not locked in the first place so there was no reason for anyone to be so forceful with it."
Pros: "I had a safe flight"
Cons: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
Pros: "They gave an actual snack, yay!"
Pros: "This is the first time I experienced courteous crew. They confirmed my meal plans and enquirer abt my meal."
Cons: "The choice on entertainment is limited. It did not impact me much but will like to have more options."
Pros: "Good more choices"
Cons: "Transit in Korea make shorter hour"
Pros: "The service and food is good"
Cons: "I did not like the fact that Korean Air's policy is to have the air temperature set at 24 Celsius. Who does that? Even in our homes, nobody has their temperature set so high, even in the cold weather months. It is ridiculous!!"
Pros: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Cons: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been. I thought it was a one time issue but it was also hot on the flight back as well."
Pros: "Flight was on time Crew very friendly and helpful and the pilots landed the plane smoothly Keep up the good job!!!"
Pros: "A380 is great plane (this coming from a real Boeing enthusiast). Very Quiet! Coach had more leg room than I expected, especially for a non-US carrier. Good service and great inflight entertainment. The airline is not a US domestic carrier so flight staff might not understand every English word of a request but they try very hard. Most US carriers would not try as hard if I were speaking Korean! The whole world does not speak your language and remember that coach is coach for a reason $$$. Customs procedures are out of the control of carriers so comments about that."
Cons: "No individual control for air vent and it was a bit warm for me but most people were comfortable."
Pros: "Friendly staff"
Pros: "Friendly service. Seats and temperature in cabin was comfortable. Meals were tasty and good portion."
Cons: "Slight delay in departure"
Pros: "What I always like about Korean Air is the service of the staff from the check in desk to the cabin crew. Even when you fly economy the cabin crew is very attentive."
Pros: "Service and leg room!"
Cons: "special meals especially Hindu meals non vegetarian"
Pros: "Everything like always"
Pros: "Good food. Good movies. Plenty of room."
Cons: "Long flight, nothing you guys can do."
Pros: "The ladies all smiling and very very polite. Best airline I've flown on."
Cons: "I have no complaints."
Pros: "Good Customer Service"
Pros: "The customer service was fabulous. There were a lot more amenities than I expected. Lots of variety of new movies to watch during the flight."
Pros: "The simplicity."
Cons: "A closer gate. Some inflight food."
Pros: "Space and courteousness"
Cons: "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"
Pros: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Cons: "Other than chairs being more comfortable nothing really"
Pros: "Very friendly and caring"
Cons: "i can not think of anything. Great crew Great experience"
Cons: "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
Pros: "empty flight, foods tasted good."
Cons: "The seat was uncomfortable. Entertainment choices were limited."
Cons: "The way they board the passengers"
Pros: "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"
Cons: "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
Pros: "Crew - excellent service orientation"
Cons: "No storage space for small personal items like phone, magazine etc International Food choice very limited size of seats small"
Pros: "The flight was relaxing and the layover in Tokyo was brief and comfortable."
Cons: "It was a short hopper so didn't mind much. I actually slept on this plane."
Pros: "Clean plane, comfy seats and great staff"
Cons: "Everything was good didn’t hate anything"
Pros: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Cons: "They need some vegetarian options for meals."
Pros: "Great service, on time."
Cons: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Pros: "Friendly crew, great movie choices."
Cons: "Not a lot of left space, very full flight."
Pros: "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
Pros: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Pros: "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
Cons: "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
Pros: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Cons: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Pros: "The seat, service and food..all is great as always."
Pros: "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
Cons: "Very limit kids entertainment"
Pros: "Service was excellent. Crew did not accept tip. Food could be better."
Cons: "Small plane. No cabin space for carry ons."
Pros: "It was short."
Cons: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Cons: "airline is unprofessional the whole trip was canceled"
Pros: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
Pros: "Seats and service"
Cons: "No complaints"
Cons: "I missed it due to delayed flight from LAX"
Pros: "Staff were very nice. Very fast service as well."
Cons: "Seats were a bit uncomfortable"
Pros: "I slept through the flight from take off to landing."
Cons: "The cranky infant a few rows behind."
Pros: "Legroom is good, you don't need to recline the seat"
Cons: "Food wasn't the best"
Pros: "High quality fit out, amazing flight crew, great food."
Cons: "Movie selection could be greater."
Pros: "Very nice flight. The plane was in great shape and the stewardesses were very nice."
Cons: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Pros: "Great service, I'd definitely fly again."
Pros: "Not overcrowded"
Cons: "Short flight, needed to purchase food"
Pros: "The service crew are excellent and very polite. Definitely like the new window feature."
Pros: "The staff were polite and highly professional. It was an enjoyable flight."
Pros: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
Pros: "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
Pros: "Very efficient, very fast boarding. Crew was polite."
Pros: "Everyone was super polite"
Cons: "We were delayed, but I can't say it was the airline's fault."
Pros: "Food is delicious and Crew are friendly."
Cons: "Transit hours at Narita were too long. Connecting flight was on the next day and need Visa to go out of the airport as the connecting area is not open 24 hours."
Pros: "All flights were on time or early."
Pros: "So so"
Cons: "More care and warmth"
Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"
Pros: "crew was very sweet"
Cons: "food and wine options were terrible"
Pros: "Staff are very polite and helpful (ground staff and in the air)."
Cons: "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."
Pros: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Pros: "seat was okay, far from comfortable, plane too cold, although they did have blankets, late boarding, no particular reason, it's probably not Qatar's fault, but baggage service at JFK was terrible."
Pros: "Amazing crew. Great service in economy."
Pros: "The seat was ok and the food was good."
Cons: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."
Pros: "Nothing as such"
Cons: "Was in 9D both USB power and touch screen not working ."
Cons: "Food was atrocious!"
Pros: "Entertainment, crew was very hard-working."
Cons: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."
Pros: "wanted an isle seat because of back issues and was arranged without any hassle."
Cons: "17 hour transit in Doha and no accommodation was provided. Though I booked it from a third party I belive QA is at least responsible for making sure that the vendors let the user know that there will be NO accommodation provided. This information is also not readily accessible when searching online."
Cons: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Pros: "Leg room and cleanlness. Polite crew members"
Cons: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Pros: "Entertainment system, crew responsiveness"
Cons: "Quality of main dish (lamb with rice). Portion of lamb is very small."
Pros: "seat space with leg room."
Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"
Cons: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Pros: "The cabin crew was fantastic and made the experience very positive."
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Pros: "The crew were nice and very helpful. Vegeterian meal was great"
Cons: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Pros: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Cons: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Pros: "Very polite and friendly crew. Very helpful."
Cons: "Did not have the duty free item I wanted in stock"
Cons: "Although the loading Zone was given as Zone 1, boarding was chaotic because the fround crew was incredibly inefficient. The announcement was totally mumbled and badly managed, Why cant the boarding at Cochin be organised like queues for each zone so that the passengers do not crowd in a mad rush near the gate as if the fliht will leave without them. As in Doha have different seating area for different zones and the ground crew should be trained to be firm to allow only passengers with boarding."
Cons: "The food was horrible"
Cons: "My suitcase was broken"
Pros: "Foods, crew are accomodating and all sevice facility are very good"
Cons: "Just update the movies regularly"
Pros: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Pros: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Cons: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Pros: "The entertainment console is dismal"
Cons: "Comfort of seat size has shrunk!!! Good grief."
Pros: "Cabin Crew was great, very professional and capable."
Cons: "I am about 6'1" and 195 lbs, would love to have had a bigger seat."
Pros: "I have made more than 6 round trips on Qatar Airways for AMD-ORD-AMD in last 18 months and can not be happier!!"
Pros: "Service great and on time"
Cons: "Lounge in Cape Town was bad."
Pros: "Great service. Great food. Solid entertainment."
Cons: "But the onboarding was a bit disorganized. The zone method was confusing to non native speakers so everyone was confused. It then become chaotic. Also the 320 product was too different than the 350 flight"
Pros: "The plane is very comfortable and the staff are friendly"
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Pros: "The professionalism of the staff"
Cons: "No comment"
Pros: "Good entertainment choices"
Cons: "One of the rudest check-in staff I have ever dealt with"
Cons: "Flight was delayed materially with little forewarning Service was poor"
Pros: "The service during the flight was excellent, workers showed all kind of concern and care. Thank you."
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly in Qatar for food....."
Pros: "No problems at all!"
Pros: "Good staff and service"
Cons: "Require more leg room"
Cons: "Terrible. Awful. Could not possibly recommend this airline to anyone."
Pros: "Inflight services, food"
Cons: "Wheelchair services in India, person left in between and had to walk with pain in my foot for a distance."
Cons: "Flight attendants raising shades so that light was in your face. Blocking aisles near bathrooms"
Cons: "The delay from Bahrain to Doha. We delayed around 30 min. On the plane before take off."
Pros: "It just felt like you are constantly given food and drinks while having an endless amount of entertainment at your fingertips."
Pros: "Food is awesome and plentiful. Crew is great. Plentiful entertainment options."
Cons: "The economy seats are just not comfortable. The entertainment system is glitchy"
Cons: "The food was not as good as previous Qatar flights I have taken. Should be more meditarrean/Arabic tastes to suit the passengers."
Pros: "on time, clean, excellent crew."
Cons: "Please offer vegan options on your mainland flights. I know this is offered on international flights, so you are aware."
Cons: "For a six-hour flight on a non-budget airline, a breakfast sandwich and some small cookies did not make for a good in-flight meal. With the exception of the male chief flight attendant, who was very personable, I found that the rest of the flight attendants were indifferent to their passengers. On a good note: the chief CSA at PHX was an outstanding individual who made all passengers feel welcome on his airline as they waited to board the aircraft bound for Honolulu. Very rare to see that these days!"
Pros: "Crew handled the situation very well. Kudos to pilot and staff."
Cons: "Landing gear did not work properly so we had to make an "emergency" landing and then sit on the runway for 45 minutes while fire and maintenance inspected the plane. No fun!"
Pros: "Crew was amazing. Ride was smooth. Plenty of food and entertainment. Thumbs up!"
Cons: "I was I could adjust the seat more . I was in flight 11 hours"
Pros: "It was comfortable and food was served, which is rare on airlines."
Cons: "Too many announcements"
Pros: "Crew was friendly and attentive. BIG airplane; lots of seats, maybe too many but I had an aisle seat in an aisle in the middle that only had 3 seats so there was extra space next to me. Really appreciated that I was able to charge up my phone in the seat in front of me"
Cons: "A seat not so far back."
Pros: "Hawaiian's layout of the A330 is excellent. The seats (even in regular economy) are large and comfortable, with plenty of leg room. The flight attendants are genuinely friendly and pleasant."
Cons: "In-flight entertainment is pretty weak."
Pros: "Food was surprisingly good."
Cons: "my Husband said he felt cramped in the seats. He’s 6’2” and his knees nearly touched the seat in front of him."
Pros: "Complimentary items"
Cons: "Purchased headphones for a screen that didn’t work."
Pros: "It was overall a good smooth process"
Cons: "Wish there would have been a little more leg room. Good thing I small and have short legs."
Pros: "Most of the staff were friendly and efficient."
Cons: "There was a long line to the customer service counter. Another, employee just stood there and watched. I saw someone walk up to the employee that wasn’t doing anything and that employee turned around and walked away from him. Poor organization and customer service for a problem that required everyone’s teamwork. It just takes one bad apple."
Pros: "Free snack was good."
Cons: "15 minutes from midpoint between Hawaii and mainland plane turned 2 hrs back instead of continuing 2.5 hrs to Honolulu. Cancelled flight stuck 6 hrs in Oakland. Gate crew spent 4 hrs in near total confusion, no info provided. Direct 7 hr flight turned into 4 airports, 3 flight legs, taxi ride across San Francisco and 12 hrs late on another airline. Reason for diversion - dubious."
Cons: "Staff didn’t notify anyone of flight changes"
Pros: "Great intro to Hawaii for this first time visitor."
Pros: "I enjoy the comfort food as it was helpful to be a little before landing in Honolulu and trying out local food. Then the crew was great and can't complain there. Although it is perfect to fly to Honolulu direct without any layovers."
Cons: "I was a little disappointed in the entertainment as you wouldn't be able to watch things on your own and had to watch the videos with everyone else. And also when we landed in Honolulu, it was a little rough plus one of the overhead compartments came falling down and felt like there was a big turbulence or something. It was a little scary."
Pros: "Staff is friendly. Planes are clean. Service is good"
Cons: "Flight was delayed due to mechanical issue. Thank"
Pros: "crew was friendly and nice."
Cons: "plane is very outdated and for lack of a better word...junky."
Pros: "Thank you to the crew for serving us a drink, even though the flight is very short."
Pros: "Extra comfort seats were nice. Meal was nice."
Cons: "I don’t want to watch ads on the plane. I already bought the darn ticket. Don’t make me watch ads."
Pros: "The staff was very friendly. All movies were free. The staff was always so courteous. There was also adequate overhead storage."
Cons: "Hot lunch could have been better. The chicken was over cooked."
Pros: "Pleasant staff, lights were dimmed for rest cause of early flight and comfortable environment."
Pros: "Early arrival"
Cons: "Rather rude flight attendants and gate agents. I had to wait a very long time to get my known traveler number in my boarding pass... they didn’t seem too know how to do it at first! Multiple times I was not given beverage service or trash pickup - like I was invisible in the horrible middle seat squished between two men. Awful!"
Cons: "no free media entertanment food was poor"
Pros: "Friendly and fast service, very good at what they do!"
Cons: "Offered lots of free beverages, employes are very courteous."
Pros: "crew was polite and nice."
Cons: "no wifi? Seriously?"
Pros: "Excellent service"
Cons: "Nothing to not like about this flight"
Pros: "Food and drinks."
Cons: "Plane was dirty and when asking questions about forms we needed to fill out, no one was willing to help or find answers."
Pros: "The plane was comfortable, clean and the staff was friendly."
Cons: "There were no free movies or television offered, even blankets and headphones came at a cost. Felt cheap. I understand a fee for a new release but EVERY movie??? Have some options for a five hour flight."
Pros: "The seats are a bit more spacious than other airlines. The headrests fold to cradle the head so you can nap and not get a cramp int eh neck. Why dont all airlines have those?!"
Cons: "Temp was frigid. Many people cold. Ran out of blankets. UNACCEPTABLE."
Pros: "All the services were excellent!"
Pros: "We totally enjoyed your flight."
Cons: "Everything was oerfect"
Pros: "How accommodating the crew was. There was a two hour delay in the flight but the ticket people kept checking on the waiting passengers."
Cons: "No fault of the flight crew.... but the flight was long . Nothing can be changed on the length of the flight."
Pros: "Really can't beat Hawaiian for crew friendliness and on-time service."
Cons: "Really must provide an extra leg room section on a 6hour flight!!"
Cons: "2 hrs delayed. HA said they sent an email but I never received"
Cons: "I know the food is free but it is terrible even for airline food both the dinner and the breakfast. No entertainment at all is available so poad up your tablet or laptop for these long flights."
Cons: "The seats had lost there cushion and my lower back/tail bone was sore the rest of the day.."
Pros: "That they served breakfast."
Cons: "No free movie."
Pros: "Had a late departure from Honolulu because of an equipment repair, but the flight itself was fairly smooth and we were were grateful to have a bit of extra room on the plane because several nearby seats were not occupied. Luggage was delivered perfectly on-time upon arrival at LAX - thank you! Really appreciated the excellent customer service offered by Hawaiian Air prior to this trip, when one of the flights had to be rescheduled because of illness. Representatives were efficient, polite, and very understanding - Kudos to this carrier!"
Cons: "The touch-screen "display" was not so convenient to operate and seemed a bit archaic in style. Our outbound flight had been filled to capacity and was very unpleasant re long lines for the restrooms - but this return-segment of the trip was not crowded at all and presented a wonderful contrast."
Pros: "The crew, as on most of my Hawaiian flights were very pleasant and accommodating. The seating on their airlines are generally very comfortable and spacious."
Cons: "I had selected an aisle seat when I booked the flight and was moved to a center seat without my knowledge. When I made this known to the attendant, she left to check to see if they could move me, later returned to tell me that because I was already seated they couldn't move me, though I had made it known to her prior to taking my seat. Most Hawaiian flights have in flight movies and power ports, this particular flight had neither."
Cons: "I had to wait 3 hours for my interisland flight. That wasn't cool. But otherwise it was great"
Pros: "Love the cocktail... seriously awesome!"
Cons: "Where did the awesome meal go?!?!?"
Pros: "Good general service"
Cons: "It was frustrating that the crew would announce things like the private island that only one part of the plane's passengers could see and which had no bearing on our flight. Then it was translated into Japanese so took even longer while some people were trying to finish a movie. I was really disappointed by the small plane. We purposefully chose not to fly on a Chinese airline from China but chose Hawaiian instead because we thought the plane would be bigger. We won't be using Hawaiian again from Asia."