Kobe hotels

Pros: Onsen baths were great!

Cons: I could not adjust to smell from Tadami in the room.

Pros: the layout of room is great and the staff at reception is helpful

Cons: The booklet in the room is a bit Misleading. It showed foot massage and buffet on it, but it appeared to be available at their sister hotel - arima ground hotel.

Pros: good, it is canteen.

Cons: it is too hot in the room, i have to open the windows during the night.

Pros: Amazing luxury hotel and perfect hot spring. It's worth the price. I will give perfect score for its services, facilities, bedrooms, staffs, atmospheres... simply amazing.

Pros: Room and bath facilities were excellent. Staff were very courteous and attentive. The service was impeccable.

Cons: There was nothing to not like.

Pros: Everything

Pros: It is just 5-minute walking distance from the Arima Onsen station and they recently renovated so all the facilities are new and clean. All the staff are very kind and kaiseki was amazing! Definitely visit again!

Cons: Nothing.

Pros: Great location near the bus stop and convenience store, and warmly service which provided lots of information about Kobe's restaurant and places Really recommend this place if you're alone or couple.

Pros: Very kind staff, good location next to shin-Kobe station.

Pros: Walk to station easy. A good view down onto the city when you climb up into the quiet valley above. Great host, plenty of local knowledge.

Cons: Steep stairs.

Pros: we talked a lot about our different culture! (about 令和・台湾...other countries ) Its the best part for staying here and that's why I always enjoy traveling alone! ありがとう!! I will choose here again when I come back Kobe~

Pros: Lovely and very helpful staff, kitchen available and well located hostel (shin kobe station and mountain, heb garden)

Pros: Everything else! Very kind owner, great ambiance, the Japanese style room is formidable.

Cons: The room was very noisy! Also, the hostel has very small doors and hallways. I am 181cm, I had the bow down a lot to walk through the doors.

Pros: Almost everything...People, location, staff, traffic, information...

Cons: Most above average..But small shower room.

Pros: The host was very friendly, super helpful and spoke excellent English. The rooms were beautiful and clean and we slept very comfortably!

Pros: The host was awesome! He was really helpful in recommending the local non touristy spots which I was looking for.

Cons: Whilst it is near to Shin Kobe Station, it is a distance away from Sannomiya station which was where I accessed and exited Kobe - not a major issue through.

Pros: The owner who is married with young kids. Puts his heart and soul and great effort into this hostel. Extremely hospitable and accommodating. Always goes the extra mile when service is concerned highly recommend

Cons: HAHAHA NOT HAVING MORE TIME IN KOBE

Pros: I loved everything, the shower was okay, the stuff were friendly and helpful, the bed was extremely comfy, the room was big and well accessoried. The place was right next to the JR station and local street market food and shops. Great place to stay.

Cons: Didn't like the light coming through the window, and the location. There was nothing to go to by walking and had to take the JR everywhere

Pros: Guys at reception were super friendly. Very spacious twin room so it's worth paying for it. Off Sannomiya, the center of Kobe but in good location, great access to Mt Maya and Rokko. They will rent you the free pass for a cable car and gondra to go up Mt Maya. Tadanori Yokoo Museum is the bonus in the neighborhood. Great bakery for breakfast nearby.

Pros: Maya is a beautifully designed guest house. The owners put a lot of thought into re-purposing an old doctors office into a cozy place for travellers. There are many design elements made or displayed from medical equipment. As a nod to Mount Maya they even incorporated salvaged wood from the mountain for the interior design. I loved the view from the front window lounge and enjoyed listening to staff and travellers play guitar and sing in the relaxing rotunda space at the back. The owners and staff are super cool people. Thank you Park, Bob, Lai, Yone, Sugi, Ari, Konomi and Yu.

Cons: The bunk by the window can be chilly when the weather is cold because it’s an old building, but there are extra blankets to keep warm. Noise travels easily so the times guests were enjoying late night chatting and music we had to be careful not to be too loud. Maybe there’s a way to put some sound insulation in the building in future plans.

Pros: The facilities were great, staff was super friendly and there was a common room to meet other awesome travelers!

Cons: I didn't like having to leave... :(

Pros: The room was huge for a hostel with a queen size bed which is very comfortable. Toilets and shower rooms are very clean. Many small eateries and bakeries in the area. The staff are exceptional. Very friendly and kind.

Cons: Nothing!

Pros: Great community! Friendly staff! Loved m stay here. Definitely took advantage of their tours!

Pros: Staff are super friendly and they really encourage the guest to connect to each other. The facilities are comfortable.

Cons: The air in my room was super dry due the air conditioner. I would be great having a humidifier :)

Pros: The staff were so friendly and professional. The bed is very comfortable with good design and you won't be easily bothered by others. I met a German lady and we went to lunch together and had interesting discussions. I met a Japanese friend who came to watch a football match and we talked quite a lot.

Cons: One thing I don't quite like is that the common area is not on the first floor but on the 6th floor. Staff need to clean that area every day from 11 am to 3 pm, which means that you won't be able to have many chances to chat with other people staying at the hostel. Usually when you are back after 8 pm, there are not too many people upstairs. I feel that utility rate of the area is a bit low for those who want to socialize and meet friends.

Pros: Lovely place, well setup for travellers. Great design sense in the renovation of this building. Extremely helpful staff who obviously like being there and enjoy people.

Pros: The location is amazing! Wonderful community and really authentic feeling; explore markets, restaurants, onsen etc all next door. Staff and owner are wonderful, so friendly and welcoming! Go on the food tour, it's amazing! In fact take all recommendations from staff. You won't regret it. Extremely cosy, great for meeting people, clean and very comfortable.

Cons: Nothing. Note it's a quiet and much less touristy corner of Kobe (though still very central) but this was exactly what I wanted.

Pros: We loved the service and traditional way in which everyone behaved towards us.

Cons: There was nothing to dislike!

Pros: The breakfast was delicious. It's transportation service was very good.

Pros: The service was prompt. The hot spring was enjoyable. We would love to go there again!

Pros: Private onsen for booking is good

Cons: Most employees are non- Japanese and their service attitude in general is good but not truly an authentic Japanese hospitality

Pros: The room is clean and the bed is comfortable.

Cons: The private onsen water was warm and not hot enough at night time and it was fine only during the day. This forfeited the purpose of paying a premium to book a room with a private bath if there’s limitation on the time that we could enjoy the onsen. We stayed in the other private onsen with similar pricing in Japan and the others were much better as compared to this one. We also tried one of the 4 private onsens (private onsen #3) at the hotel for the guest to book. The onsen water was warm and even worse than the one in the room.

Pros: Service at this ryokan was excellent. The front desk spoke English. We had shuttle service from the bus stop (had the Information Office call) to the ryokan and we could be dropped off and picked up anywhere as they gave us a phone to call after we checked in. The shuttle driver heard us saying that we were having trouble walking with the geta they lent out so he hurried into the ryokan before we got out and handed us our regular footwear. We had free drinks--coffee, tea, juice--and popsicle in the lobby from 3 to 11pm. There were public baths and 4 private outdoor baths sized to accommodate groups or couples or singles with two types of healing waters.The breakfast was awesome. We had a room to ourselves. We sat at a table, on chairs. There was a set Japanese and a Western breakfast. There were many choices and lots to eat. The western style had a lot of meat. The Japanese style was like a kaiseki with many small dishes each with their individual taste. Although the ryokan is located on a slope, it was not too difficult to negotiate a quick trip to town. Because of the price, it was a once in a lifetime experience for us but relaxing and well worth it.

Cons: Can't think of anything I disliked.

Pros: I wish I had more time to stay and enjoy a bit longer there.

Cons: None

Pros: Private Onsen bath in your room

Cons: Not being able to see outside into the city from your room. Having to eat the meals downstairs instead of in your room. No gift shop!

Pros: The shuttle service was great, super convenient. The staff and service were really friendly and accommodating. The 11 course dinner and breakfast was delicious!

Pros: The service was excellent- from the staff who picked us up from the bus station, the staff who checked us in and all the other staff who attended to us during our stay. The room was big and comfortable and the breakfast was yummy!

Cons: We were given a list of restaurants but we arrived on a Wed and most of the restaurants on the list are closed on Wed- so that was a bit disappointing. Although when we walked around we did find food to eat. Maybe the hotel could time its restaurants closing on those days most of the outside restaurants are closed, so at least we would be assured of a possible food source.

Pros: The staff were excellent And the food was really delicious

Cons: Nothing really

Pros: Onsen

Cons: Clothes and shoes are not suitable size for big big guy.

Pros: I’m like the hotel facilities and people there.Food so fantastic Onsen so great.

Pros: Excellent. The owner and his wife were lovely and very attentive, as was the gentleman on reception today. Outstanding dinner.

Cons: N/A

Pros: The house is so traditional and services in good manner, you will definitely relax and enjoy your stay here. Hot spring is available for long period, quite convenient.

Pros: Everything was perfect! Lovely stay and I really appreciated the integration of Japanese culture.

Pros: A relaxing, cultural experience. They've thought of many details to ensure that their guests feel pampered and relaxed. The rooms feel authentic and you're invited to wear Yakata (traditional Japanese robes) during your stay. We didn't use the public baths but the private baths were great. We were spoilt for dinner and breakfast - each included about 3 or 4 courses, which was a great look into a traditional set meal. They weren't our tastiest meals but we still enjoyed them.

Cons: Not much to dislike. Note that the private baths are not on site- it is a 5 minute walk up the hill behind the Ryokan. The Arima area is not very close to the main Kobe area which is probably no problem when you're looking for a getaway at an Onsen.

Pros: a very high-quality traditional hotel which makes you feel special. everything was well done: from greetings to dinner and then to onsen and to sleep overnight. you basically don't need to care about anything, amazing staff will arrange it all for you. and especially we like the dinner and having a coffee in the morning in the library section which looked like a king's palace, no less! wearing yukata was also an experience. It was amazing to dive into slow quiet traditional life after busy Tokyo life.

Pros: The staff were friendly, responsive and clearly took a lot of care and pride in their work. It felt like an honor to stay there! We really enjoyed putting on our yukata and really experiencing this property as our reason for being in Arima Onsen. Their onsen facility is beautiful, the room was comfortable and the food was awesome! We really felt like we got a taste of traditional Japanese hospitality.

Cons: we booked a Mountain View room, but it was not. The kitchen is closed already at 8:30pm

Pros: Staff are excellent.

Cons: Breakfast was average - do not recommend. The beds on the floor were also not very comfortable. The onsen layout was not so great. The hotel also did not have a snack bar.

Pros: environment,hotel service is fabulous

Cons: Suggest more staff speak English or other language

Pros: the dinner is extravagant and breakfast is pure Japanese, food setting is beautiful, services and food are both exceeding expectations. the onsen is wonderful, they have ice cold bath and golden onsen is the best.

Cons: it is an onsen hotel there is no shower in the room which is perfectly fine, however the toilet is very tight

Pros: Due to various reasons, I could only book a room without dinner, only breakfast. But then, what a breakfast! It is easily a lunch, and delicious!

Pros: The people, the food. More than awesome

Pros: Room with open-air bath, public bath and foot bath. Water pressure for shower was good. Shuttle service.

Cons: Staff at check-in counter, who brought us to our room, & dining staff, could not speak English, or barely. When I tried to enquire about ryokan’s shuttle to Ropeway Arima Onsen Station, front desk staff without saying anything, handed me 2 tickets. LOL my error assuming they were complimentary till payment at check-out. Not expensive (1100¥) but would have been nice to be told they were not complimentary. Have stayed in other hotels which gave complimentary loop bus passes or tickets to local attractions. Meal times were a problem too - staff went through motion of rattling off in Japanese, food descriptions which would have been ok if the kaiseki menu had items written in English. Unfortunately not for this ryokan. Have stayed in other ryokans which made a great effort to have both Japanese and English. Only 9 of 17 rooms were occupied yet staff hurriedly went through the motion of serving and never once refilled our tea. But the worse impression of service was the day before our check-out. We enquired at front desk about JR bus service from Arima Onsen to Kobe - whether he could check for us if we could buy bus ticket at time of boarding bus, and price of ticket. We were shocked by his response! He said “this is the company phone, you call from your phone”. In the first place, “company” phone was the hotel’s phone. Secondly, this was a local call to JR office in Arima Onsen town and not overseas call! I explained to his colleague my request. He conversed with the staff who had responded us rudely, who then went to back room to make the call. I told his colleague that this is a local call and more importantly, I can’t speak Japanese so how would I be able to get the info over the phone? This was ¥72000 per room night ! Overall, did not enjoy stay here compared to stays at Beniya Mukayu, Aburaya Tousen, Yunoshimakan, Honjin Hiranoya Annex - great service & “A” for effort. Do not recommend staying here if you don’t speak Japanese and care about service.

Pros: meals were delicious, exceeded my expectations.

Pros: 13 rooms only. Only a few persons or you alone in the enjoyable public onsen with free drinks and ice lollipops. Free hotel transfer. Call them by coin phone (10-100 yen) at the train station. We got off at the JR expressway bus station. Turn back, down the road and turn right and walk 2 mins to the train station. Friendly staff.

Pros: Great staff and service. The hot spring is very nice. Location is private and convenient. Outstanding food comes with cute performances.

Cons: Wish more staff speak English and food comes with English menu.

Pros: Excellent food/beautiful garden setting/close to mountain trails and so on

Cons: None

Pros: A cozy place with friendly staff! It's not a very big hotel but the atmosphere is pretty relaxing. They do provide shuttle service from the station to hotel. Decent room size with our own private hot spring, along with complimentary drinks and snacks, wonderful! All toiletries were nicely prepared. All our meals were very very impressive! Very tasty and filled with surprises. Wish they had more English speaking staff or menus/promo flyers in English so we could understand more.

Cons: The only down side was we had a little hard time communicating in English. All menus and other promotional materials are all in Japanese, which could be something to considerate improving.

Pros: It was spacious and had a great view

Pros: The rooms were clean and comfortable. Staff were helpful and friendly. Room service was delish and quick. Morning buffet was well appointed.

Cons: The breakfast was a little pricy. However the food and drink offerings were excellent so it was still worth it.

Pros: It was a very good Hotel could not conplain about a thing .All staff were wonderful happy and very helpful nothing was any trouble .5stars.

Cons: Not a thing.

Pros: Quietness. Small hotel. Food. Bed

Cons: Too many people at the breakfast

Pros: the staff was competent, friendly and supportive at any time. The Restaurants and the bar offer excellent Quality. Breakfast was very good.

Cons: nothing

Pros: Great.

Cons: Long time to get a cup of coffee.

Pros: Beautifully decorated. Friendly and helpful staff. Great breakfast.

Pros: Elegant. Very well appointed . Charming staff. Excellent buffet breakfast.

Cons: Nothing ! I would like to live there permanently!

Pros: The hotel was very nice, the room was huge and the buffet breakfast was 5 star, the staff talked english and they even provided a english newspaper every morning, room was very clean and the bathroom was huge, it was all very spacious, i was very impressed with the service. Would recommend this hotel.

Cons: The location was quite far away from the station especially when you have heavy luggage bags

Pros: Position

Cons: House guests have to book to sit in lounges

Pros: Location is excellent, next to the main train station. The place is new, very clean and elegant. The room is large in Japanese standards, convenient and very clean. The breakfast is amazing. There are five meal options that very from day to day. Those I chose were simply superb. I would definitely stay here again.

Pros: Great breakfast, good location, friendly staff. Stylish place.

Pros: It’s location. 5 mins walk to Sannomiya station. Lots of food options at various price ranges. Kobe beef restaurants to suit all budgets. Just walk a little and you’ll get a sense of how much a Kobe beef meal costs depending on your choices!! Very clean. And bedroom was thoughtfully laid out en suite.

Cons: Was a little hard to find as signage wasn’t obvious. A little dark actually!! Tokyu REI is next to it. Car park is limited so book a spot when u book a room.

Pros: Everythinggggg i like it. Nice location take a few mins to Sannomiya station and bus joint station. Hotel surrounded with various restaurant. And also the staff were very nice to me and try to communicate to. About the room its full of facilities i need, there are even washing machines outside on the 5th fl. The room space is quite big so i can manage any stuffs easily.

Cons: Nothing i think so.

Pros: good looking hotel, functional, I could not sleep well though

Cons: bed was not good

Pros: Central location, modern facilities, very clean and comfortable (good bed!).

Cons: Green light on the ceiling (fire or smoke alarm?) was very bright, luckily we had eye masks. We would recommend bringing these if you are a light sleeper.

Pros: I only stayed at Brenza hotel for one night but I really liked the location of this hotel. It is literally a 5 minute walk from the main station. Staff were very friendly and welcoming and the hotel looks new and is comfortable.

Pros: Good location, close to train station, convenience store and you can find many restaurant nearby the hotel. Staff is very friendly and support you very well.

Pros: Near station very convenient

Pros: Laundry machine available for usage. Lawson convenience next door. Subway access nearby but no escalator, need to take the lift from the building next door.

Cons: Very slow internet. No direct link to underground subway/train.

Pros: The receptionist was great! Cute, friendly and good fun.

Cons: Didn't like that they didn't allow baggage storage after check out.

Pros: The place was very clean and quiet. The sleeping "capsule" was spacious enough to fit almost all my clothes and small items, plus it has a small locker for more valuable things. Hostel is located very close to the main shopping street and Kobe port, but still on a smaller street, so it was quiet at night. There's a subway station just across the street, and it takes about 10 min walk to get to JR and Hanshin Motomachi stations. You can use wasching machine and dryer. The staff was very nice and helpful. Will definately stay there again when I'm travelling alone.

Pros: Everybody is really nice and open to talk what I loved ! Also just some minutes away from the China town.

Cons: Kitchen/lounge are on another floor then the rooms and you need to take off the shoes every time at the door of the different floors

Pros: The bunks are quite spacious, the location is great and the staff were so welcoming and friendly!

Cons: You can’t leave baggage there after checkout.

Pros: Very good location, nice neighborhood. All the staff speak great English. I really enjoy the stay in Kobe.

Cons: Nothing

Pros: The spot is really awsome as its just take u 4mins on walk from the subway station.And the staffs there are really help me a lot！BIG THANKS！

Cons: NONE

Pros: I really loved the open space in the reception area, coffee and a nice place to read a book are very important to me. Some of the friendliest staff I've met thus far, polite and nice conversations and all in a nice hostel to boot.

Cons: Honestly there really wasn't anything I could think to find issue with, amazing staff (owner especially), comfortable space and great facilities.

Pros: Everything was clean, our room was spacious for japanese standards. The location was great, the port and chinatown were in walking distance. The staff was very nice as well.

Pros: The staff were friendly and willing to help me book a restaurant. The space was clean and comfortable with a comfy spacious bed.

Cons: A/C is not working

Pros: Great location and really nice staff.

Pros: Good location, really nice owner and staff, very clean modern building with good shower rooms and toilets and washing areas, small but well equipped kitchen, roof top area. Very comfy dorm beds with heavy curtains.

Cons: No breakfast provided

Pros: The guesthouse is a dormitory environment and it's spotlessly clean, well organized, and had everything needed for a good stay. It's in a great neighborhood too! We would definitely stay again.

Pros: It is really clean, and the staffs really great and friendly. Good place location.

Cons: If you light sleeper, be ready to bring your ear plug, because the other customer can check in at the late night..

Pros: Helpful staff. Good location.

Cons: No elevator. Small kitchen.

Pros: Yes. But there was so many families with children

Cons: Clean

Pros: very good location, quiet, friendly stuffs, very clean and simple

Cons: none

Pros: Great staff - They helped me to find a doctor close to the hostel, because I had pain in my knee. Guest house is very clean & close to train station Motomachi

Pros: Perfect location, comfort bed and other facility. Nice staff.

Cons: The last day's roommate are noisy. Other was fine.

Pros: Very well located. Very friendly hosts and guests. The guesthouse looks new, well decorated (Miku is a great artist and draws the maps of the neighborhood) and very clean! I also liked the size of the place so it made it more friendly and family-like place to stay. I enjlyed the "How to make spring roll dinner" organized that evening. I joined when I came back from my walk and had a wonderful evening with everyone. We laughed so much! I felt very comfortable in the best guesthouse so far. I would strongly recommend to anyone coming to Kobe.

Cons: Everything was great!

Pros: Onsen (hot spring) is excellent, especially the outdoor ones.

Cons: There might be some problem with the ventilation as we often smell the 'smokey' in the corridor or the lift, probably coming from teppanyaki or the like at the restaurants.

Pros: everthing is great

Cons: nothing

Pros: The downtown area was interesting

Cons: The hotel was evasive on the cost for everything and doubled the room rate quoted by your site.

Pros: Good service! Good food! Excellent hot spring!!

Pros: very comfortable bed，nice bath！

Pros: - friendly staff; - made reservation for 1 quad but was able to change to 2 separate rooms at last minute at small additional charge; - quick shuttle service

Cons: - there's a constant strong smoking smell despite that no one in either room smoke - "non-smoking" room doesn't exist but if someone smokes outside the ventilation is not sufficient to dispel the smell; - facilities are very dated especially for the amenities in the room, the bathroom especially - they expect everyone to use the spring baths; - we had a corner room and there's no curtain on one side to block out the light; - wifi is very weak, you had to be close to the entrance to get some decent connection; - food is just so so, lots of jello-coated items, we had better in Atami and Takachiho

Cons: Wifi is too weak..

Pros: Dinner and breakfast were awesome.

Cons: The main hot spring water spa was in another building. So we had to walk outside.

Pros: The excellent care by the staff was beyond any expectation that I could have imagined. The rides to and from the train station, bus station other hotels and attractions around the town was so helpful and unexpected and it made our vacation so much more enjoyable because it was extra easy to get around.

Cons: There’s nothing we didn’t like.

Pros: The meals, service, and the facilities (especially the bath in Hanamusbi) are superb. There were not many guests during my visit, so the bath was all ours. Do not miss the dinner.

Cons: 1. All the mattresses they had in the room were all filthy with blood and urine stains. When I complained about it, the staff reported that they put covers on them which are thoroughly cleaned. It still felt bad sleeping on it though. 2. I wanted to make a change in a room type (from only breakfast included to both breakfast and dinner included). The staff was not very responsive to my request and had troubles understanding it. It took me three weeks to get what I wanted. 3. Difficulties communicating in English in general. No English menu in writing for dinner. 4. I emailed prior to my arrival that I would like a bus to pick us up at a particular time. No one came and because I was not able to call them, I had to climb the hills with my luggage to get to the hotel.

Pros: Friendly and welcoming staff, location near to the main shopping street (comfortable 2 - 3 minutes), and the onsen facilities

Cons: None

Pros: The dinner and breakfast was fantastic.

Pros: Tofu is very good :)

Pros: The friendliness of the owner

Cons: The onsen facilities. To get a bath in iron water one hes to walk uphill, in the cold. When getting there the baths is disappointedly small . The iron bath can only fit comfortably 2 persons. Besides, I disgustingly experienced a Chenise man with his 6-7 yrs old son dipping into the clear water pool without pre-washing and a group of 3 Chenise men doing the same. I was in the the iron pool so they could not fit in and they they headed dor the clear water pool. i had to leave the complex, and going baxk to Notori for the clear water pool. The hote owner has to teach Chinese tourists how to take a bath in onsens, otherwiise we would end up bathing in Chinese pissess. Gone was the day when only Japanese gentlemen visit onsens.

Pros: Breakfast is scrumptious. Great! "Silver" bath is available in the ryokan. For "golden" bath, we need to walk to the other bigger hotel, it was bigger and more bath pools in that property, which was a great deal! For those who book with dinner, dinner is served in the other hotel. It is fun to wear the bath rope and wooden sandal around/to the other hotel. Storage of luggage before check-in and after check-out is possible and it is free of charge.

Cons: The receptionist could barely speak English. Information is printed on a paper with multiple languages for guests' convenient, but other requests/communication is a bit hard to achieve. Transfer to/from bus/train station is only limited to 3pm for check-in and 10am for check-out. If you arrive/depart at other timing than the stipulated time by the ryokan, you will need to walk about 7-10 mins from/to the stations. Not particularly far but it is uphill towards the ryokan. Kindly take note.

Pros: Super nice staff Free shuttle-bus in arima area

Pros: Private hot spring area at no extra charge.

Pros: Beautiful place to rest and relax. Nice to have onsen bath on property as an option. Staff most welcoming and gracious.

Pros: The staff were extremely kind. Free taxi service was available whenever we wished. The exterior and interior of the building are beautiful traditional Japanese style, but the facilities are modern. The hotel was very quiet; only 9 rooms. The breakfast was excellent (unique western breakfast available for ¥500 extra). The signs in the bathroom were in 5 languages. Very convenient for elderly or disadvantaged people.

Cons: The only minus point is that BS TV is not available.

Pros: excellent food cooked in a beautiful traditional open plan kitchen. ability to have the onsen to yourselves which is not possible in all ryokan

Cons: wifi signal was pretty weak

Pros: Superb dinner course! We enjoined a real first-class kaiseki experience delivered by the team led by chef Matsuoka-san, a kind gentlemen and extremely dedicated to offering only the highest possible service to his guests. All the other staff were also genuinely friendly and customer-oriented all the time. Check-in / check-out hours very flexible. Both of the hot spring rooms inside the ryokan were spacious and wonderful to enjoy, especially the one with the iron kettle tub. Great value for money given onsen-ryokan tend to be expensive in Japanese hot spring areas!

Cons: Room was averagely spacious and we could follow the conversations of the guests upstairs and the couple nextdoors. Only 2 hotspring bathing rooms available inside the ryokan, of which the one with the iron kettle tub was occupied most of the time. However, a stay includes free entrance to the hot spring of a ryokan down the road, which makes up for this inconvenience.

Pros: The hotel is beautiful, staff nice and helpful, fantastic dinner.

Cons: Our beds in the Japanese style room were incredibly uncomfortable. They are not futon beds but something more towards hospital beds to help people with physical impairments or the elderly, which would be ok, if the mattresses were not the worst I have tried in years.

Pros: Excellent service. Clean rooms. Excellent housekeepers. Close to shops, station and of course, the great Aoyama Steak Restaurant for Kobe Beef.

Cons: The bathtub was small yet there was about 1.5m open space in the room. Could have made a longer bathtub or put in a cupboard. No coffee satchets in the room. Rest was great.

Pros: Comfortable place with welcoming staff.

Cons: No, overall satisfying.

Pros: The location is very nice near the shopping area and transportation, you can get there easily also hotel has quiet and clean environment.

Cons: Too many advertisement cards about massage on the room table, and suggest to add more TV channel such as CNN, BCC...

Pros: Excellent breakfast with both Asian and Western food: congee, miso soup, onsen tamago. The hotel also provides a handy that comes with unlimited 3G and talks to several selected countries (US, Australia, etc.) You can take the handy outside the hotel. This is so awesome!

Cons: Mattress is a bit hard.

Pros: I was so impressed with what I've got for money I paid. The sweets at the lobby was so tasty as well. I enjoyed visiting Ikuta Shrine just across the road.

Pros: Good location and good value

Cons: It’s basic and bathroom is prefabricated plastic

Pros: The location is great, the hotel is good comfort

Cons: Hotel could not provide an invoice as this booking was made through a different agency than booking.com. Probably not the hotels fault, but still confusing for guests. I have been staying here many times but they still don't manage to call me by name.

Pros: Clean

Cons: Amenity

Pros: Free smartphone to use, good room amenities

Pros: The breakfast was delicious. It takes 10 minutes to walk to the subway station.