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Pros: "Turkish Airlines is a class act."
Cons: "My rating on boarding is due -- entirely -- on the poorly designed new Istanbul airport. Seems that bigness and lots of duty free shops were given a priority over ease of making connections. Horrible."

Pros: "Short flight"
Cons: "Being on time"

Pros: "Turkish Air’s boarding is very good and their food and entertainment is good"
Cons: "I have flown many international miles and many with Turkish Air. I have seen them go backwards as an airline these past 9 years. No more Premium Economy and very small seats, no more hot towels b4 takeoff, unbearably hot cabins, no good snacks on long flights, etc."

Pros: "Not like other airlines, they allowed passengers to move to better yet empty seats. Great service, so many thing handed out free (where others charge) Entertainment system is superb as well as food and service. i fly with them all the time, NEVER delayed!"

Pros: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Cons: "There was nothing really to dislike here."

Pros: "big screens, big movie selection, nice drink options, good menu"
Cons: "very small seats! hot on plane, with no optional vents, flight staff did not respond to multiple call button requests"

Pros: "Boarding was on time and We arrived on time."
Cons: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."

Pros: "Food, entertainment"
Cons: "Terrible check-in (30min waiting), boarding was uncoordinated, and the cabin was probably 30 degrees!"

Pros: "The staff is very friendly and helpful"
Cons: "Everything was good"

Pros: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"

Cons: "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"

Pros: "Service, crew were great."
Cons: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."

Pros: "All the flight attendants were very nice and helpful. The food was pretty good. The movie selection helped the flight go by quickly."

Pros: "Comfortable, great food, awesome crew! I love that they have a great variety of entertainment material."

Cons: "Waiting 2.30 hr after boarding time and never got anything back from Turkish Airlines for wasting my time"

Pros: "The service was very good as always with Turkish."
Cons: "Seats are not spaced enough. It is not big enough for a 6 foot 3 male caucasian."

Pros: "Staff are welcome and supportive.at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Cons: "Delayed departure for nearly 3 hours from Islamabad to Istanbul (TK711)."

Pros: "I was delivered from point A to point B"
Cons: "Airplane was changed, seats was changed. Crew was helpful but ground staff wasn’t very much like to help"

Pros: "Service is good as well as food."
Cons: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"

Pros: "Smooth ride"
Cons: "Lack of air conditioning made it hard to breathe coupled with cramp seating made it unbearable"

Pros: "Flight was on time, staff were professional"
Cons: "The food was not sufficient. Only one choice of food which is pasta was served as the chicken was finished. This happened in both flights. They didn't have enough drinks as well.Boarding took a long time. More staff needed to ease boarding stress"

Cons: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."

Pros: "Pretty much everything except for the fact that they have no entertainment in Russian"

Pros: "I liked the connection in Instanbul, we didn't have to walk a lot and we didn't have to go through passport check, the connection was short. The flight to tlv was short and comfortable"
Cons: "I bought new suitcase and it arrived to tlv broken"

Pros: "Information was given on time regarding schedule. The flight itself was good, and in flight crew were attentive and provided you with enough attention"
Cons: "food could be a bit better. Scrambled eggs were too undercooked and the kofte was very dry."

Pros: "Service, food and programming"
Cons: "Bathrooms"

Pros: "The seats not very comfortable. The staf not friendly at all."

Pros: "Crew service, as it was a big airobus, half plenty it was very comfortable to be there"
Cons: "lateness at least 40 minutes, while nobody from staff I was worrying about corresponding flight,"

Pros: "Never again shame Missed connexion in Istanbul no service awful and lack of respect no more such a disaster no Thanx 3rd and last time"

Cons: "The gril in LAX she's not comfortable with customers the rest good My logged didn't arrived to Amman I received one and I miss one TAG number TK633655."

Cons: "Forced me to take beed as Chicken wasnt available. Very reluctant to arrange for an alternative option, and this is after they were already running behind on serving dinner."

Pros: "Turkish crew members are usually very friendly."

Pros: "From extra free bag, to all the little things they give you to make you feel much more comfortable, to the scrumptious meals and constant attendants attentiveness to passengers needs. Loved everything!!! Especially the way we can follow our route on the screens."
Cons: "Nothing at all"

Pros: "There was a lot of service. The crew were attentive or helpful if asked."
Cons: "We boarded the plane and sat for two hours on the plane without taking off. Then we had to all get off the plane with all of our luggage and wait on a hot bus until we could get back on the flight. It wasn't explained what was going on or why we had to do that and it made me late for appointments I had back in New York."

Cons: "Sat 44A. The entire row behind me had 1 adult & 2 children. 2 Hours into the flight, there were 4 children, no adults and the seats were used as a playpen. 7 hours of kicking, punching the screen, opening the window shutter during "sleeping time" as instructed by the crew. Wine was poured on my back, water splashed on the person next to me, children were climbing over my head... etc. No parents or flight attendants could help the situation. Boarding was a mess. 10-15 passengers surrounding me sat anywhere they wanted creating a delay to push back because everyone just sat with their family and disregarded the chaos it created for those individual travelers wanting to sit in "THEIR PROPER SEAT". This was the worst / never ending flying experience I've ever had. I will never fly Turkish Airlines again."

Pros: "Turkish Airlines has some of the best amenities of any airline: great meals (and often), clean planes, plus two free checked bags for flights between Middle East and USA."
Cons: "The plane was overbooked with MANY seats having been doubly assigned. After more than half an hour we were given a new seat assignment (in first class! Business class had already been filled with other double bookings!). They did their best to accommodate everyone though and the remainder of the flight was very pleasant."

Pros: "The speed in which the aircraft was boarded and the refreshments given quickly"
Cons: "The lack of order and last minute information not being given"

Pros: "The crew is wonderful, the food is very good for airline, and the flight was on time"
Cons: "Boarding a bit chaotic"

Pros: "Seats are spaced further apart than many other carriers"
Cons: "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."

Pros: "Check in was.quick and efficient in Venice ..for a short flight they served a nice meal complimentary"

Cons: "This aircraft also wasn't peoperly cleaned. Another seat pocket filled with garbage and a stale smell of vomit."

Pros: "Same as above"
Cons: "Boarding mess at Istanbul"

Cons: "NA"

Pros: "Very Modern plane, good seats an entertainment system, reactive crew."
Cons: "No problems"

Pros: "The flight out of JFK was late. I was seated way in the back. If the steward had not thought to offer me an empty seat way up in the front, I would not have made my connecting flight."
Cons: "my seat back did not recline."

Pros: "Great food and movie selection"

Pros: "Almost every thing was good. The plane and seats were good. The movie selections were good. The crews were v good."
Cons: "For long flight over 13 hours, for main meal, the choice was only between 2 meat-meals. (1) Beef or (2) Chicken I was rather surprised and almost shocked that they did NOT have a option for vegetarian food. For any airline not to have any veg option in their main meal was I thought, fairly inconsiderate. The vegi food can be of any style - Turkish, Chinese or what ever. ."

Pros: "Kind. Generous. Competent. Relaxed. Thank you."

Pros: "Food was delicious"
Cons: "Felt like there was barely any leg space. I'm not a tall guy so I was surprised on feeling I needed more space. My knees had no place to be freely."

Pros: "Great crew, on time, could get a good nights sleep"

Pros: "Everything was nice."
Cons: "Nothing to complain about."

Pros: "The crew was amazing, friendly and on-top of it. the filght was great. I was next too a large, smelly man and that affected my flight, but that was out of the airline crew's control made the flight a bit uncomfortable."
Cons: "Not to be seated next to a large man and a child behind me kicking my seat. Again, items out of your control. There is one item, and that is, I forgot to request a vegan food option and it would have been nice to have one last minute even though I did not request it."

Pros: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Cons: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"

Pros: "The crew was helpful and polite, food was good"
Cons: "Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already."

Pros: "I wish I found somebody to take me around"
Cons: "No complains"

Pros: "The blueberry juice was good!!"
Cons: "Sitting by the bathrooms. There weren’t even pretzels."

Pros: "The staff were exceptional , good food."
Cons: "Not really business class seats."

Pros: "I really enjoyed the whole flight - Finnair is definitely one of the best airlines."
Cons: "I wish there was a bigger choice of classical music in the entertainment program."

Pros: "I liked that there was a smaller airplane on LED - HEL route: it gives more "feeling of flying" than the bigger planes do."
Cons: "I didn't like the fact that it was not indicated in advance (when the tickets are sold) that LED - HEL route is operated by a different airline, even though that airline is a Finnair's partner. It would have been better to have a complete information up front. But the airplane and crew were excellent."

Pros: "Good flight, on time, nice crew"

Cons: "My luggage didn't arrive to Helsinki and has been two days since I have inform and they said it was going to come the next flight but didn't sent it. I have been two days with the same cloths and no cleaning products, so disappointing they don't seem to care of all the inconvenience I have been experiencing."

Pros: "Food."
Cons: "No audio."

Pros: "Actually had an empty seat next to me on the flight... That never happens anymore..."
Cons: "Nothing it was an enjoyable flight all the way around..."

Pros: "Decent flight from SFO to HEL, friendly staff ..."
Cons: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."

Pros: "No food or entertainment"

Cons: "The 40 min layover between SVO-HEL and HEL-JFK required security check and walking approx. 30-gate distance. It was well organized, but still straining."

Pros: "Took over an hour to check in. There were at least 300 people in line with one person checking economy in."

Pros: "Movie choices were good."
Cons: "It was cold and very little leg room. Food was barely warm"

Pros: "Great service and great food."
Cons: "The long hours"

Cons: "I don't live in Riga and had pick up scheduled in Rigas airport to take me home to Telsiai, Lithuania. Because flight was delayed and I had to fly to Talin and then to RigaI I arrived at 10pm plus took me another 30min to figure out what happened with my luggage. I am still in Riga waiting for the morning to schedule another ride home. Very long , inconvenient trip ;-("

Pros: "Great service and hospitality. Smooth flight. Good 1st experience with Finnair :-)"

Cons: "Wasn't given vegetarian option for food and don't eat meat."

Pros: "Comfort?: had a fat neighbor whose elbow was in my robs"

Cons: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."

Pros: "Crew was fine. Uncomfortable seats bearable for the short flight."

Pros: "Very comfortable"

Cons: "No seating available at the gate. People had to sit on the floor or stand"

Pros: "Flying out of Chicago we had a 3 hour delay. Caused me to miss my connection. The cause was "plane availability". What? It wasn't weather related in the least. Once the flight left the ground, the trip was very pleasant. But, Finnair should have made some sort of compensation to the passengers. They did not."
Cons: "See above"

Pros: "Friendly and competent crew, on-time performance, clean and pleasantly appointed cabin, non-stop service always beats transfers!"
Cons: "Cramped seating (A330) for such a long (8.5 hrs) flight. U.S. catered food was mediocre at best."

Pros: "Professionalism, punctual, friendly service"
Cons: "You pay for your food just like you do on American Domestic airlines. However they offered coffee and their special Finnair grape juice."

Pros: "Breakfast was good"
Cons: "Air conditioning was blasting down on me too powerfully"

Pros: "great flight. Left on time. Nice crew. Ditto for food and movies"
Cons: "Sears always close together"

Pros: "None of it."
Cons: "Not getting aisle seat, unpleasant passengers sitting next to me (making faces when I wanted to go to the lavatory from the window seat), group of noisy, drunk and rude young women behind.."

Pros: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Cons: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."

Pros: "Boarded, departed on time arrived early. Food was good snd served timely. Attendents were very friendly"

Pros: "The service were very good. Just wish the food better selection."
Cons: "The leg room were tight."

Pros: "The crew were trying to help and accommodate the bad situation."
Cons: "Couldn't check in online 24 hours ahead. When called Finnair on the phone, they couldn't check us in, told us we have to check in at counter, by then all good seats were taken and I couldn't sit next to my husband, and this is our honeymoon trip. It's a full flight and All upgrades were booked by then so couldn't even upgrade to business class. Requested a gluten free meal, no crew can figure out it that meal was on board (not in system nor on paper list), so at the end no food for me. I have been dying BA for last five years and this had to be the worst BA flight I have taken, absolute chaos at the check in counter and no organization. One BA counter agent Alexa tried to help but it is just too late. I expected more from BA."

Pros: "Punctual and very good service from friendly crew"
Cons: "They don't give you options about what kind of food you prefer like carne / pasta , there is just one menu option. Any kind of snack between the two meals in a 11 hours flight. If you get hungry you will have to buy snacks on board . No legroom"

Pros: "I thought the flight attendants were professional and friendly. We landed safely and on time."
Cons: "A nine-hour flight with ancient over-head screens? Great for those not sitting in a window seat, otherwise don't plan on being able to watch the movie. The first being a cartoon by the way. I'm sure the 3 children on board had a great time watching it. 2 bathrooms on a 9-hour flight for the entire coach cabin? One of which was near the front. Can you guess what the plane smelled like by the time we landed? Let's discuss the fact that passengers had to be "shuttled" to the plane because of construction. I paid additional for Group 1 boarding, so great I got to get on the shuttle first. Those that came after me also were the last to board the shuttle and the first to get on the plane. Thanks, American, for showing me again why I use you as a last resort. Had I known it was American and NOT Finnair, as I purchased it, I would have re-thought my purchase."

Pros: "Flight was 2 hours late taking off. Completely ruined plans we had made for our first day in London"

Pros: "The meal for dinner was nice with wine, good old fashioned meal service. The plane was clean. Blankets and pillows provided. Staff seemed efficient. The flight was operated by Iberian so it was all in Spanish. Okay for us as we speak Spanish."
Cons: "The seats had so little padding. We are not very tall and the seats are just too close together. The poor fellow behind me could not make a move without bashing the back of my seat. Not his fault. If you are over 5'5" tall you are in trouble. It is too bad that flying has become so uncomfortable in coach."

Pros: "I thought the cabin crew were very helpful and friendly and professional."
Cons: "The seeds were too close together N20. You almost couldn't eat your food or all the laptop because you're so crowded."

Pros: "Good leg room."
Cons: "I paid an extra $90 to pick this seat. On the website it looked like an exit row seat with lots of room. However I couldn't really move out of my seat without climbing over others. It was a waste of $90."

Pros: "Nice one"
Cons: "Nice one"

Pros: "easy - no surprises"

Cons: "Very narrow aisle that made it very hard to navigate carrying my daughter's car seat"

Cons: "Entertainment system is very old, but have a good selection."

Pros: "Blueberry juice - nice change for sodas and so refreshing! The lady captain's announcements were very clear, light and fun...and perfect in three different languages...her enjoyment came across professionally...truly catering to her passengers. She flew that plane also so very smoothly!"

Pros: "Smooth flight given the tough turbulence."
Cons: "American Airlines caterers do not stock Tea on flight to London, UK (major up-roar). Staff was pretty grouchy."

Cons: "It would be better if the plane was cleaned before boarding. The row where I was seated has potato chips all over the floor. Pls. clean your plane before boarding."

Pros: "No"
Cons: "Everything"

Cons: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."

Pros: "Yes"

Cons: "Seat was super narrow."

Pros: "Clean and very good stewardesses"

Cons: "Could not have been better"

Pros: "Everything was pleasant as expected except for one thing, mentioned below."
Cons: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."

Cons: "Late departure. No roof during queuing for loading and rain..."

Pros: "The stand was really kind."

Cons: "We had three hour delay due to thunderstorms."

Cons: "I was"

Pros: "I think it must have been a brand new plane. Good comfort. USB-charger for each seat."

Pros: "The staff and other guests are always so polite! Getting the SAS Lounge Pass is always smart."

Pros: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."

Pros: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Cons: "More selection of food, more variety of sandwiches and bread used."

Pros: "Timely & helpful"
Cons: "Nothing"

Cons: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."

Cons: "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."

Cons: "Internet page for buying excess baggage was difficult to understand."

Pros: "I slept the whole way through"

Pros: "on time polite staff comfortable flights with free coffee"
Cons: "charging for bags"

Pros: "Free coffee in the plane"

Pros: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Pros: "Services"
Cons: "Didn’t have veggies good on board"

Pros: "Nothing!"

Pros: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."

Cons: "I didn't get any veg options for my dinner at all"

Pros: "I mean, it was how a flight should be, painless."

Cons: "Water and beer paying"

Pros: "t"

Pros: "On time and courtesy"

Pros: "Upgraded 2 biz 4 reasonable $, everything great"

Cons: "Check-in was slightly confusing to know where you had to go."

Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."

Pros: "It flew"
Cons: "The effort put in to work with change of plans"

Pros: "Not enough space to store items."

Cons: "We were delayed and not updated for an hour and a half with no water or refreshments on the aircraft, which is crazy!"

Cons: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."

Pros: "Too upset to continue senseless survey"
Cons: "Vacation ruined"

Cons: "Only water or coffee/tea. Not even soda."

Cons: "Crew service is very poor"

Cons: "See above"

Cons: "Miserable cramped seating ."

Cons: "1st class could not board because that area was not cleaned"

Cons: "That it was cancelled"

Pros: "It was canceled!"
Cons: "It was cancelled!"

Cons: "The fight was cancelled due to the on-going Swedish pilot strike."

Pros: "The Plus Seating was really good"

Pros: "Everything was great!"

Cons: "I booked flight for my parents from Kayak for the first time. The confirmation number was: KAYAK Booking Reference KE40651 British Airways Record Locator 3IMN38 Booking Date Jan 24, 2021 So British airways cancelled the flight may days before the flight date and they notified Kayak but Kayak sent me no notification. At the time of check in we found that the flight was cancelled. It was such a hassle. I called kayak to rebook frantically since it was very important to travel right away. Your customer service was pathetic. I was told to cancel my british airways reservation and then I have to wait 24 hours for another department to call me to talk to me about rebooking choices. There was no concern from your customer service that since u are at fault so make correction for it right away by rebooking it. You guys didnt inform us for cancellation of the flight that happened days before the flight. I didnt like what Kayak rep was telling me and called British airways again to see if they would do something. They then were able to rebook me the following day with 2 stops instead of one stop which I had booked. So my parents took the flight with one day delay with extra stops. I had such a horrible experience with Kayak. I will never rebook from Kayak again."

Cons: "Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat"

Cons: "At BA staff treats you inconsistent"

Pros: "Club Europe- excellent attentive crew, excellent food!"
Cons: "Nothing! They were the best!"

Pros: "The crew was super nice and very helpful!!! Wine included was awesome."
Cons: "The boarding process was chaotic. My TV screen kept going in and out. We"

Pros: "Good crew"
Cons: "Leg room!"

Pros: "The crew was nice"
Cons: "I was supposed to have a handicap chair in London & did not so things were difficult for me."

Pros: "Can’t complain having a whole row for myself in such a long flight and amazing crew"

Pros: "None"
Cons: "None"

Pros: "Breakfast burritos were a nice change."
Cons: "I did not like a seat under E row as the seats feel. Crammed."

Cons: "This BA flight has been a mainstay for those of us in Phoenix to fly nonstop to Europe for years . Always on time . Good service . Dreaded the flight back on American flight ( via British Air). Was pleasantly surprised with a new Dreamliner which made the BA Boeing seem quite old and shabby."

Cons: "The Boeing 747-400 is absolutely the WORST designed aircraft ever — Business Class cubicles are cramped with no spaces for placing items, etc. And, this was after the very worst boarding procedures!"

Pros: "Crew was nice!"

Pros: "Staff is genuinely pleasant. Perhaps since I was traveling with a four-year-old."
Cons: "At least give us coffee, having to pay for absolutely everything isn’t particularly nice after a long flight from NY. Perhaps offer complimentary coffee to travelers who connected from elsewhere, at least."

Pros: "Liked the big plane. Didn't particularly like the food. And although enough alcohol was offered, I thought we didn't get enough to drink to stay hydrated. ( I meant water/thee)"

Pros: "Nothing - even in so called Club Europe."
Cons: "Cheapness and shabbiness in every respect. A sad downward spiral for a once impressive airline."

Cons: "Flight delayed missed connection out of London heathrow to Budapest."

Pros: "Snagged another aisle seat for this relatively short hop to Stockholm folllowing the trans-Atlantic leg from Boston."
Cons: "Some kind of free food might have been nice."

Pros: "Late taking off, but made up time in the air."
Cons: "For a long flight, it is very cramped."

Pros: "I liked that the flight crew were very friendly and helpful. The food was also pretty good overall"
Cons: "Cancellations and delays before my flight were horrible. The staff on the phone were rude and not helpful at all after waiting over an hour to speak with them."

Cons: "1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration."

Pros: "Everything was absolutely spot on except for larger than average people not being catered for."
Cons: "Being a big lad (6'6") it was difficult to get comfortable even with the extra leg room."

Cons: "Three hours late."

Pros: "Effective communication from the pilot"
Cons: "Still mind blown that they lost our suitcase."

Cons: "I don’t want to pay for coffe and a muffin"

Pros: "The flight and everything associated with it. Food, crew etc"
Cons: "Customer services failed me"

Pros: "Oh my gosh.... I had the best flight ever. I wanted to be in Business Class, but the flight was so full, but when I sat down, there was an EMPTY SEAT next to me. What a beautiful thing. Flight was great, quiet and comfortable. Boarding was great and I enjoyed the my flight. Thank you:)"

Pros: "Seats"
Cons: "No WiFi available. Bad flight tracker."

Pros: "Comfortable flight with personal entertainment screen. Also had an extra seat next to me to spread out!"

Pros: "Nice Staff, flight on time, good customer service (they're British)!"
Cons: "Diminishing space for the human passenger, tight legroom, seats lay back, which is great if you are in one and terrible if you are behind one. And it was hot. Two years in a row. At 30,000 feet, where it's 30 below outside."

Pros: "The pilot was great and got us to our destination and the bags came out quickly."
Cons: "There are no outlets for charging on this outdated flight and the seatbelt were dirty with crusty food. The TV was surprisingly tiny...like the smallest I've ever seen. The check in was also awful. The person that checked us in had no mercy. He made me shift around my bag for .8 kg"

Pros: "Not enough room in the seating area"

Pros: "Quiet, adequate legroom, comfortable climate and seat."
Cons: "Food and drinks only for purchase. Would have been nice to at least have been offered a glass of water."

Pros: "Efficiente flight"
Cons: "No movies"

Pros: "More leg room."
Cons: "Strange hot sandwiches! Only small amounts of liquid at one time."

Cons: "Food and entertainment were not a part of this flight. Rating of 1 star means I could not evaluate it."

Pros: "The quality of the food was amazing. Flight attendants were very helpful and pleasant. The movie options were also wonderful."
Cons: "It was difficult for me to get comfortable. The lights that shine from above us were shining directly on me for a row behind me and for the person sitting on my left. Boarding was somewhat unorganized as there were people boarding in 2 areas."

Pros: "Flight crew was really polite. Very attentive and remembered what was requested."
Cons: "Boarding was chaotic. Seats were really tiny. Crammed in, in all directions"

Pros: "Crew were nice and friendly. Flight left a little late but made up the time even after the big IT disaster of the day before."
Cons: "Small seats with too much recline of person in front. An odd and chaotic method for boarding."

Pros: "Mostly everything was ok."
Cons: "I received water only once (plus coffe/tea option and small juice for breakfast). I needed to ask for water, i've also heard others asking for."

Pros: "Flights attend"
Cons: "Movie"

Pros: "Just the right amount of flight time and arriving early in the morning. Dreamliner makes the flight much easier. Always get either 3rd or 7th row seats with window bed and free access to isle."
Cons: "Usually starts late sometimes in London, and always on some remote gate."

Pros: "Once you get to the plane the service is incredible. The planes are comfortable and the food is worth paying for."

Cons: "Tried to change my return flight from Phoenix to Miami. Typical Legacy rigid inflexibility made it impossible."

Pros: "Nothing."
Cons: "Old airplane, on one chair the seatbelt didn't work, on the next chair it didn't have the cushion."

Pros: "Food was good!"
Cons: "The flight was late, that happens. There was no sufficient information about it though. Boarding was badly organized (could not hear BA staff yelling through the crowd). The 1000-year old 747s are really inconvenient and you could not believe how small the seating space is. To dot the i, of course we missed our connecting flight and got no information about it, again, only after running across half of Heathrow... About missing the connecting flight: it could have been avoidable with just a minimal amont of effort, or willingness, or any sign of care towards the passengers. Customer service is waaaaay behind my expectations."

Pros: "Food was good and drink selection was great."
Cons: "Personal TV screen had some visual issues. Headrest wouldn't retain its position."

Pros: "Hard to find anything positive."
Cons: "Each leg of the trip was delayed by so much that I missed each following connection. Got to Prague and found out my luggage had been lost. After filing a claim about 8:30 pm on the 19th, I had to take a taxi into town because my hotel car had been taken out of service for the night. Rotten trip to Prague."

Pros: "Good flight"
Cons: "All good."

Cons: "I counted on the airline to scedule enough time on the layover in London. We had a delay and then we had to run to plane. And the luggage made it to us two days later."

Cons: "The experience was excellent."

Pros: "Horrible !!!"
Cons: "Be on time !!!!"

Pros: "It was on time"

Pros: "Travel time was great"

Pros: "I enjoyed everything!"
Cons: "No complaints!"

Cons: "No advanced seat assignments unless we paid $100 per person?! Recently flew Delta on same equipment (A321). Delta had in-seat entertainment & adjustable head rest"

Pros: "On time and convenient"
Cons: "Crowded"

Pros: "The staff was welcoming and it felt good!"

Pros: "Didn’t like anything"
Cons: "Delayed several times"

Pros: "Son flew alone and everyone was very helpful."
Cons: "Nothing"

Pros: "Totally fine"
Cons: "It was fine"

Pros: "It was hastle free"

Pros: "Nice staff, on time"

Pros: "Very smooth trip from beginning to end."

Cons: "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"

Pros: "I actually got to sit by my sweetie. Perfection."

Pros: "blanket made it comfortable"
Cons: "No entertainment options"

Cons: "Delays due to maintenance and weather"

Cons: "Essentially a bus ride with the comfort of a wooden bench."

Pros: "On time and very professional"

Pros: "Good entertainment"
Cons: "Bad organization during boarding"

Pros: "On time departure"
Cons: "Why do not they serve FREE water????"

Pros: "Sittings on the tarmac for 90 minutes no airs no waters. 114 degrees"
Cons: "The very least employees should offer customer some waters to cool of"

Pros: "Everything went smooth. Staff were professional and friendly"
Cons: "Nothing."

Cons: "The landing gate in Palm Springs."

Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."

Pros: "Always on time and always comfortable."

Pros: "santa ana airport"
Cons: "charged me ＄50 when i checked in my suitcase."

Pros: "Good preferred seat."

Cons: "No place to put my purse!"

Cons: "THe reading light was broken"

Cons: "temperature was too hot and stuffy."

Pros: "Very smooth"
Cons: "I didn't not like anything."

Cons: "Price"

Pros: "I love the cookies"
Cons: "I wish my seat would recline more"

Pros: "Same as above."

Pros: "Timeliness"
Cons: "Nothing"

Pros: "Friendly service and staff."

Pros: "Excellent"

Pros: "Everything was great could have done nothing to improve wonderful set"
Cons: "Everything was great magnificent service no complaints"

Pros: "comfortable seating"

Pros: "Service"
Cons: "Everything was perfect"

Cons: "No seemed happy at all."

Pros: "Nothing stood out"
Cons: "Nothing stood out"

Pros: "The touchscreen was pretty awesome"
Cons: "Loud passengers"

Cons: "delayed"

Cons: "See my previous comment"

Pros: "Bathroom!!"
Cons: "There were no screens by each place!!"

Pros: "NOTHING"
Cons: "Everything. DELAYS___DELAYS"

Pros: "AM staff were helpful and pleasant when I asked questions."