We booked exit rows seats and were moved by Delta to non-exit row seats we paid for. No mention of a refund or credit. Very disappointed.
Double booked for my seat, got put in a seat that was smaller and towards the back. Uncomfortable seats, air was insufficient, wifi stopped working for over an hour.
Offer better food options . Even if for purchase
Pros: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Cons: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Pros: "On time, service was good"
Cons: "Food, I can't understand why the main course has such a poor taste and looks like it was eaten before."
Pros: "Great flight attendants and service. Plenty of entertainment selection to make the long flight enjoyable. The boarding was chaotic because of the airport facility."
Cons: "The airport is too small for loading a full international flight."
Pros: "The crew was great."
Cons: "More food."
Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."
Pros: "Lovely crew. The food was tasty."
Cons: "It would’ve been nice to make up some flight time in the air from the 4 hour delay and multiple gate changes that were all announced too late to delay a trip to the airport :("
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Pros: "That there were TVs on the seats to watch and it was quick boarding"
Cons: "I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh"
Pros: "Very professional crew."
Cons: "The plane was delayed 1 and a half hours getting out of the gate because of a malfunctioning fuel gauge"
Pros: "They did get to reschedule me on both my flights, but lost my bag."
Cons: "Flight continually delayed so I had to drive to Chicago and take an American Airlines flight - that cost an additional $700"
Pros: "The gate agents were nice enough."
Cons: "We sat on the tarmac for an hour without information as to why we were delayed. We missed our connection in Atlanta, even though we arrived at the gate in time to see the gate agent shut the door while we were running and waving. We arrived at the gate 8 minutes before the flight departure time also. The flight attendant on the flight from Fayetteville just handed out water and cookies without asking what you wanted. She had coffee and snack mix but didn’t ask anyone, just handed them what they got. Overall I was very disappointed in the flight from Fayetteville, NC to Atlanta and with the gate agents at the Atlanta airport. I usually expect more from delta. They didn’t offer vouchers to make up for the missed connection or offer to pay for a hotel since the next flight out was the next morning."
Pros: "Good food, entertainment and Delta Comfort section worth the extra cost."
Cons: "Boarding at JFK a nightmare."
Pros: "Got first class upgraded. Very nice service!"
Cons: "We left 8am from JFK. Wish the crew had mentioned the 30 minutes waiting time to take off, given the 15?planes in front of us in line to do the same. I was very much needing to use the restroom about 15 minutes into it! I was very uncomfortable"
Pros: "It was on time"
Cons: "Plane too cold."
Cons: "The flight was delayed by more than an hour. My seat's entertainment system was broken, so an 8 hour flight with not much to do other than sleep."
Cons: "The flight from. JFK to Barcelona was delayed as well. Their computers were down in Atlanta. So everyone had to have their name hand typed into a computer when boarding. Then the pilot said that our bags are usually weighed and computerized for even distribution on the plane. That system was also down, so we sat on the runway waiting for that problem to be fixed. When we arrived at Barcelona, I unpacked and discovered a jacket and pants in my luggage were wet. The only place that could have happened was at JfK during their rain storm and the luggage weight issue."
Pros: "The flight crew were awesome"
Cons: "Not exactly the flight but the attendant white lady in Atlanta at the gate needs to sharpen her customer service skills, a bit obvious on who she prefers to deal with, as a foreigner and over 25 years of experience in dealing with the public, I felt the indifference. I frequently fly and my choice of airline is delta, this by far has been the only dissappointnent. Please do make sure this gets to the person in charge."
Pros: "I got home"
Cons: "Seats were tiny as hell"
Pros: "Great friendly crew"
Cons: "Seats are getting smaller, expensive food"
Pros: "Crew was nice"
Cons: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Pros: "Not much"
Cons: "Late bumby ride"
Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Cons: "Customer Service was horrid except for last attendant. At one point one rep sent us running out of a secured area to retrieve our luggage and then go to British Airways for connection. We had 45 minutes in front of BA ticket rep to get us on BA182 and they took so long we missed the boarding due to reps slow processing to issue ticket. Then we were stuck outside of secured area."
Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Cons: "Copilot was an hour late, inexplicably"
Cons: "Lack of legroom in economy"
Cons: "No food was offered."
Pros: "The gate crew was great, so was the flight crew. My journey home was quite calming."
Cons: "The delay, I know it was due to storms."
Cons: "Flight was cancelled and travel delayed by 24 hours."
Pros: "Staff were great.. landed smoothly"
Pros: "Great meal in economy. Delta entertainment was free and very comprehensive. Plane was packed, but service was great."
Pros: "The flight attendants were very friendly"
Pros: "Plane was clean, staff helpful"
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pros: "Food and choice of entertainment was excellent."
Cons: "Was stuck with the middle seat so I knew what I was in for."
Pros: "Delta Comfort+"
Cons: "Boarding In-flight entertainment Meal Service"
Pros: "Overall.. It was Ok exept for the boarding experience described bellow."
Cons: "I bought the tickets through a third party website. Therefore, our seats were not assigned until the last minute, and once they were assigned, they were published in a screen with our initials. This practice was discriminatory and violateed our rights for privacy, We even felt that it could put our security in risk. I believe that one thing is not to allow clients to choose seats in advace because they bought the ticket through a third party website, and another thing is to discriminate an treat those clients as "second class" people. When I asked the person in the counter for the reasons behind this practice, she could only say it was Delta's policy to do it that way. In that sense I was very surprised with the practice because i bought an Airfrance ticket (not a Delta one) and I had travelled before in both airlines (Airfrance and Delta) and I had never experienced a situation like the one described. I strongly believe that Delta needs to review this practice."
Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
Cons: "Seats were cramped, very uncomfortable."
Cons: "Changing my flight , with out notice or short notice.. Abdi.!!"
Pros: "Smooth flying"
Cons: "The entertainment units were terrible. Touch screens effectively impossible to operate in this 737-800."
Pros: "Delta is cheap, probably for a reason. Also had no food available on a 3 hour flight."
Cons: "Delta lost our bags immediately. We were two hours early and had more than an hour between our connecting flights. Our connecting flights were literally next door to each other. However, our bag didn't make it to the connecting flight. No excuse, no explanation. We were on a 3 night vacation, and we didn't get our bags for more than 30 hours."
The flight was delayed and communication was poor. I went from jogging to my gate (because I thought the plane was boarding) to standing in a line for two hours with several hundred other people -- taking a variety of flights and wondering why we were standing in yet another line, in a hallway not at the gate. One woman screamed announcements in front but with so many in the line her voice could not be heard. Had I known what was going on I would have used the bathroom, gotten a drink and a snack. I would still have had to wait, but at least I could have been comfortable.
Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Pros: "The crew was nice"
Cons: "When we got to get our tks they had us on stand by even when we paid for our flight a month in advance"
Cons: "On the way out Lufthansa charged us a total of £129 to take our bags with us (all under 23KG). On the way back with the same 3 identical bags Lufthansa charged us $399.47 (£306.92), again all under 23KG. How can it be fair to charge passengers 2.4 times more to return home with their bags?"
Pros: "Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price."
Pros: "Flight crew was excellent. Top notch in customer service. They had a very difficult lady constantly wanting help with meals and food issues, and they were very professional and efficient."
Cons: "Check in was late in Rome. Arrived at 5am for a 8:30 flight, and they would not check us in until 6 am. Don’t understand the “arrive 3 hrs prior” when this happens."
Pros: "On time with excellent care by staff"
Cons: "Long walk on the airport for connecting flight"
Cons: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."
Pros: "Smooth flight"
Cons: "Weird plane noises (typical of older Airbus planes)"
Cons: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Cons: "Too high price tickey and had to buy luggage"
Cons: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."
Pros: "The cheese sandwich was good."
Cons: "Flight left late. Airport employees weren't helpful. The plane was hot."
Pros: "Business class for great price but I’m tall and not much extra legroom"
Cons: "I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland..."
Pros: "The crew was nice"
Cons: "The boarding process and the fees"
Cons: "The gate was moved three times."
Cons: "It was a different way later flight"
Cons: "Having to wait 3 hours to catch the next plane. Also Frankfurt airport takes too long to get from one place to another- it’s a maze and there are too many slow checkpoints for connecting flights."
Cons: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"
Cons: "My bag did not make the connection. Had to make a claim and was told it would be on the next flight arriving at 12:30 PM. I did not receive it until 10:00 PM at our lodging."
Pros: "Great customer service!"
Cons: "Sometimes temperature is too warm."
Pros: "Great flight crew, very friendly. Was just slightly alarmed that my friends and I never once had to show ID or passport to get onto the plane, especially given the current turmoil in europe. otherwise, enjoyed the flight and will fly more"
Pros: "Nice and polite crew, quick and efficient service."
Cons: "Only one earbud of the headphones can be used, hence the sound was a bit off."
Pros: "Roomy seats and good space between rows. Didn't have the feel of being on a cattle car like most flights in the US"
Cons: "Boarding process. Felt like a mad dash just to scan your boarding pass."
Pros: "On time and straightforward - unlike the previous night when an Air Traffic Control weather delay prevented a connection at Chicago (no fault of Lufthansa). So I stayed over in Arkansas at home as there was no offer of compensation (hotel or $) for the delay."
Pros: "That the plane brought me safely to San Diego"
Cons: "Paid entertainment on a 12 hour flight"
Cons: "Boarding a blitz chaotic"
Pros: "Smaller plane was more comfortable than the A380 that took me to Frankfort.."
Cons: "The cheese sandwich was awful."
Pros: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Cons: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Cons: "Plane transfer and customs at Frankfort were the worst I have ever encountered. Had to go so far between the two gates that had the flight from Seattle not been 30 minutes early and the plane to Barcelona posted as 10 minutes later than originally stated, we would have missed the connecting flight."
Pros: "Clean large toilets. enough of them so you need not wait. toilet area large so you can walk around. Crew friendly and always anticipating our needs. I liked the hot towels handed out twice during flight. Also the 2 delicious hot meals and snack. The captain didn't turn on seat belt sign at all; others turn it on after 3 or 4 seconds of slight turbulence and leave it on for the next 30 minutes even when it is smooth after that."
Cons: "Seat was double booked luggage never made it out of Berlin found out that I was canceled from Munich to lax no one ever said how it happened extremely stressful"
Cons: "Despite calling 2 weeks ahead of the flight, I did not have a vegetarian meal for this flight or the leg from SFO to Frankfurt. The other flights had the correct meal selection. The plane did not have private screens, only access to personal devices, but it was difficult to keep my device charged to watch a full movie. With an 11 hour flight, that was definitely disappointing."
Pros: "Flight more or less on time - efficient"
Cons: "Baggage handlers on strike - airport chaotic - Swissport did poor job communicating waht was going on. One bag eventually arrived - took 3 hours second bag did not arrive and apparently did not get transferred in Frankfurt Told they would deliver bag - next day and would text and call - called at 4am !!! I just had come off 20hrs of travel. Phone on mute. No e mail. Now they say will deliver this evening - but no time slot so another wasted vacation day waiting for them to get their act together. Why can't they call/text me with a 30 minute window."
Pros: "Lost my tablet and it was returned to me! Great staff."
Cons: "The seat design at exit rows. The pouch is too far away. Made me leave my tablet behind bc it was too far. Nothing of significance to complain about. It was overall, a great flight and safety was put ahead of everything. Well done."
Cons: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
Pros: "See above"
Cons: "See above"
Pros: "The basics were fine."
Cons: "The crew on the flight was really loud and talked about unprofessional things. Every time I was woken up it was by a flight attendant talk to another attendant really loud across the plane. Also, this was advertised as Lufthansa but was actually United. Kayak seems to do this frequently, and as a customer it is confusing and disappointing."
Cons: "When i left munich to newark i found out crew of lufftusa was very rude with me during check in."
Pros: "Never got on this flight on the booked day and got out the next day"
Cons: "The lines for boarding are ineffective and take too long."
Pros: "Very nice at check in and boarding when we arrived running from our other flight."
Cons: "All fine."
Pros: "Trip was very comfortable. I was also upgrades which was very nice. I will check the rates for Lufthansa every time I go to Italy. It is the airline of my choice. Also the plane was new and very clean. Thanks Vince F. Chicago"
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
They canceled our flights that went on anyway.
Pros: "Very nice airplane and pleasant crew"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Cons: "Bigger seats the new ones are way to narrow"
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Pros: "Everything works and quick to get to destination."
Cons: "Everything was OK"
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Pros: "The friendliness of the crew"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Cons: "There was no wifi on flight"
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Really friendly staff. Great service"
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Cons: "Tiny old cramped plane."
Cons: "Dutch sub titels would be nice."
Pros: "Good efficient flight crew friendly and helpful"
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "Eveything is well arranged"
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Pros: "Take off and landing"
Cons: "Layover time"
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Cons: "Flight was delayed"
Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"
Cons: "Seat angle adjustment was not the most comfortable for sleeping."
Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Pros: "Amazing crew and on time flight"
Pros: "I like the comfortable seats"
Cons: "Service lag a little"
Cons: "No entertainment facilities"
Pros: "The crew was very helpful in all respects."
Cons: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Pros: "Arrived on time."
Cons: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Cons: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Pros: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Cons: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Pros: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Cons: "My entertainment device did not work the entire flight."
Pros: "Food and entertainment was awesome"
Cons: "It's awfull to sleep. Very unconfortable."
Pros: "Extremely hot the plane"
Pros: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Cons: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Pros: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Cons: "Business class seating on the AirBus 318 is very cramped."
Pros: "The food was okay and the staff were friendly."
Cons: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Pros: "Quiet! No noise-canceling earphones needed. Delicious food."
Pros: "Food was Fantastic, Air France the Best on Air."
Pros: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Cons: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Pros: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Cons: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pros: "The airbus 380 was great and the staff very nice"
Cons: "Too mych bad smells after a few hours"
Pros: "Good cabin, but very conjugated :|"
Cons: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Pros: "Hospitality of the flight attendants"
Cons: "Toilets could hv been cleaned more often"
Pros: "It es a good flight back"
Cons: "Items missing on duty free purchases"
Pros: "it was cancelled so they got me on the next flight on Turkish"
Cons: "My baggage was broken"
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Cons: "Air France lost my luggage and they can't find it in the computer system."
Pros: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Cons: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Pros: "Airplane staff were good"
Pros: "The flight attendant was very nice to me. TV was very good. space was enough ."
Cons: "We had to pay for wi fi."
Pros: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Cons: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Pros: "The service and food were excellent plane was clean."
Cons: "No entertainment system"
Pros: "I like service of AF"
Cons: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."
Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."
Pros: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Cons: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Pros: "I have been Flying Blue platinum for six years in a row. I often wondered why I never got a complimentary upgrade... Well, I can no longer complain: I was very kindly invited to move across that curtain. Of course, in short haul (2-hours+) A321 flights, all seats are created equal, business or main cabin... But the attention was there, excellent service, and gourmet food too. The whole experience was great. I'll go on flying Air France with fewer regrets."
Pros: "The air France staff were phenomenal. Very professional and courteous. Almost so courteous you thought it was not genuine (however it was)...by end of the flight they made you want to write a letter on their behalf."
Cons: "Seat didn't recline as much as needed and was no in flight entertainment."
Pros: "Very late departure and arrival cause us lost of transportation in Barcelona and money paid will not be returned"
Cons: "Lost of deposited money to tea nsportation due to delay plane arrival"
Pros: "Crew excellent"
Cons: "Boarding process lengtoamd flight delayed"
Pros: "The food was quite nice for airline food and the crew was very helpful. Would have like to have been seated together but it wasn't worth the price to upgrade."
Cons: "The return flight was utter chaos for boarding and lots of grumpy people. Making a connection in Philadelphia was quite harrowing as there wasn't much time to make the connection and the lines at the immigration kiosks were terrible."
Pros: "Food was good and service excellent"
Cons: "The plane was very unconfortable"
Cons: "Flight being changed three times and delayed multiple times. Not weather related. To top it off, the airline decides to leave my bag in the states because the flight was changed and I didn’t notify them; which of course is ignorant because they changed the flight and didn’t even notify me."
Pros: "Food extremely ordinary-crew scarce when needed-stuff “sitting” around when they should be removed-standards of “American airlines” r way below others & should not be-BA whom I booked with should find another partner-Still waiting to be impressed by a NA airline"
Cons: "Service, staff, food. Hoping the return flight will be a bit above the norm"
Cons: "Comfortable all crew very helpful and polite"
Pros: "I found the overall flying experience on this flight really enjoyable! The service and atmosphere was very good!"
Cons: "There was nothing I didn't like."
Pros: "We made it"
Cons: "Might be the London airport but we did not know what gate to go to until boarding time."
Pros: "Smooth experience"
Pros: "Arrived safely at destination."
Cons: "Even coffee cost money? Had to request water. Just cattle moving through."
Cons: "Plane was making strange noise Way too cold on the plane . When I asked for blanket they gave me one that wasn’t wrapped. I didn’t like that they didn’t even offer anything to drink for free."
Pros: "Crew in club was excellent. Could not ask for more."
Cons: "Ground staff absolutely unorganised and rude. Boarding a complete shambles. No announcement, no group and priority boarding. This resulted in us losing our a slot and the flight to be delayed by almost an hour. One would think they have never boarded a plane before."
Pros: "Quick boarding, smooth flight"
Cons: "You had to pay for your drinks and snacks on the plan."
Pros: "Boarding was smooth as well as the flight."
Cons: "Seats are not as comfortable as the 747 ones."
Cons: "Had to pay for a cup of coffee"
Pros: "After 18 hours of travel I just slept on this flight. Got on, fastened my seat belt, and don't remember take off or landing!! But the plane was MUCH cleaner and nicer than our international flight."
Cons: "Flight crew was a bit loud and it woke me up a couple of times, but it was at 2 pm. So I didn't expect them to be quiet."
Pros: "Not much"
Cons: "It was late, it was cramped, they make you pay for everything suitcases, soft drinks, the lot, next time we will consider who we spend our hard earned cash with Disappointing as I am a real advocate for BA"
Pros: "Pilot gave good communication of flight progress, and arrived early."
Cons: "Slow boarding and disembarkation processes."
Cons: "Crew took bags before we boarded. We had a 2-hour connection and they would not let us CARRY ON our CARRY ON baggage. This made it extremely difficult to make our flight on time. Also, the guy was terribly rude about it"
Pros: "Friendly staff"
Cons: "We had to pay 55 euro for a checked bag. Since when do you not get one checked bag for free. Also had to pay for a coffee"
Pros: "Nothing in particular but it was positive."
Cons: "It was quite crowded but still fine. I would have appreciated a snack and a drink but this is not a reason to be disappointed."
Cons: "Boarding an absolute chaos, rude ignorant staff, old dirty airplane"
Pros: "First the flight was delayed, as it was the flight going to London. Then, BA staff did not provide timely information, and were disorganized without giving clear instructions to board the plane."
Pros: "We got to Barcelona safely"
Cons: "Paying for something basic to drink is something you'd espect on Spirit airlines not British Airways. The cabin crew and gate agents were rude and inconsistent with their behavior. They used to be full of class and unfortunately they are now trash. If I have other choices I will most certainly not choose BA."
Pros: "Very clean jet and friendly crew"
Cons: "No entertainment or complimentary meals"
Cons: "Misleading about food policy."
Cons: "Crew was virtually invisible. Entertainment system very dated."
Pros: "Crew friendly"
Cons: "Food bland and limited choice Do not like the new bottle service in Club Service slow Seats very uncomfortable and less seat pitch than on other airlines"
Pros: "More space than newer airplanes."
Cons: "No onboard entertainment."
Cons: "No food Uncomfortable seats Rude staff Very overpriced"
Cons: "The space on the seat"
Cons: "No screens to help time pass, enjoy watching movies on the longer trips. Offer a "snack" and free small drink would be helpful. Pretzels or chips. Explaining customs would be helpful for those of us who don't travel. Cramped seating."
Cons: "Nothing was provided for free, no snack, no drinks. Porridge I ordered was really watery."
Cons: "Plane was late boarding, updates were not prompt."
Pros: "The crew was really nice and the food too"
Cons: "The only thing not that good is that The comfort of The seats and The legroom was not The bestia, at leas not for a long flight like this pone."
Pros: "Everything went very smoothly."
Cons: "Seats on the flight London to Barcelona weren't as comfortable but it's not fair as it's just the model of airplane. Although modern seats just weren't that good to try catch some sleep."
Cons: "They ran out of food. Did not get a choice"
Pros: "Quick and painless"
Cons: "Delay. Poor food."
Cons: "The flight was delayed by 4 hours because maintenance needed to change a tire on the airplane. The delay would have been acceptable if it wasn't for the excuses the airline offered. First, they said maintenance couldn't find a spare tire, and when they did rob a tire from another plane, they said the delay was due to FAA paperwork. These reasons, most likely true, suggest American Airlines (British Airways sub-contracted this flight to its partner, American Airlines) was not prepared to handle such an emergency."
Pros: "I made it safely to Barcelona"
Cons: "Where shall I begin? The crew was ok, makes me miss flying JetBlue, the crew can learn a lot from them in what customer service and friendly crew is about!!! In my opinion, if they had the chance to learn, this crew would be the same as they are, because it feels like, get them in and complete the shift. The seat was so uncomfortable that I spent the entire 9 hrs awake. The entertainment was terrible. When watching a movie you can't simply start it when you want so if you miss show time when it started you have to begin where it is...I hope that 1st class is different than what it feels like to ride in coach because it makes me feel like steerage! I most certainly would not take this airline to Europe unless I had better accommodations because being in the coach section sucks!"
Pros: "Everything was on time. The plane was kind of full but the flight attendants really tried to reseat passengers that wanted to change their seats. To me, that's above and beyond, being in the service industry myself. The entertainment was really diverse and offered many options. The food was good and the red wine was excellent. The pilot gave us regular updates about the flight and the weather in Barcelona, our destination. The seats were roomy and comfortable. Restrooms were very clean."
Pros: "The crew were pleasant"
Cons: "Sold as a BA flight but it wasn't BA but Vueling a subsidiary of BA. This is in the small print and feels like a deliberate misleading statement. Far worse than other budget airlines like easy jet. Poor organisation and lack of staff with adequate training resulted in lack of information, long queues at check in and delays with take off and baggage collection. Practically queued for 2 hours. Make sure you arrive at least 2 30 hours before check in or you may miss your flight."
Pros: "After I got my flight it was easy to get my luggage and everything."
Cons: "There was a lot of delays for the boarding of this flight. The gates also close early and didnt want to let me in."
Pros: "Great, easy trip. Nice plane, smooth skies."