Daily cleaning, installation of cabin HEPA filters on flights from Arkansas to Calgary
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Scores according to KAYAK customer reviews
Cons: "It was a good flight and a good crew"
Pros: "Very courteous and nice crew"
Pros: "The seat was nice."
Cons: "Offered water or Orange juice in a can due to a short flight. I may recommend no canned orange juice, due to the quality ingredients and something more freshly squeezed for health benefits. And offers coffee or tea."
Cons: "Alaska airlines delayed the flights by at least an hour both ways SFO-Newark. The Alaska terminal at Newark is a very poor experience."
Pros: "Crew was amazing on board in the first class cabin"
Cons: "They advertise certain movies on their website but have a very limited selection on board. Couldn’t watch what I had wanted to watch."
Pros: "Short flight."
Cons: "Flew Alaska Airlines back to back bright had food service. This flight was initially moved back 30 minutes from when I first booked and then delayed twice at the airport. Created a much longer layover and resulted I having to change other reservations at destination."
Pros: "The crew was polite and kind and prompt :)"
Cons: "a fluffy blanket! XD just kidding, that's asking a bit much :D"
Cons: "Flight delayed. Delayed. Delayed. Seat changed without notice. Flight attendants were a bit rude."
Pros: "Pleasant trip"
Cons: "The ticketing agents were excessively slow."
Pros: "My friend and I were able to sit together"
Cons: "The crew staff was very rude"
Pros: "Seats were good. Got home safely"
Cons: "Overhead bins full by the time row 10 was boarded. Attendants weren’t helpful or careful with service. I got a water cup and no water. Flight was almost two hours late. Food choices were very limited fruit and cheese plate was stale cheese and fruit was super cold almost frozen and mushy."
Pros: "We left on-time, without delays."
Cons: "There was a loud child behind me, but that has nothing to do with the airline, unless they enforced a silent cabin more."
Pros: "Flight crew was wonderful."
Cons: "They ran out of cups......"
Cons: "I came to airport 36 min ahead of flight departure but I could not check in because they closed self-serive machine and there was no person at the dest to assist! I called Alaska customer service and they could not offer any help but ask me to pay 360 dollars more to take another flight. This is the worst experience I have ever, Alaska airline really should improve their service. In the future I will try my best to avoid Alaska airline. Rude people who don't really understand customers."
Pros: "Efficiency, communication, flight attendants, seats, space, food options, pilot communication and flight skills. Clean, modern, spacious airline. Fantastic customer service before, during, after the flight. Exceptionally efficient and friendly flight attendants. It’s the Lufthansa of domestic airlines."
Cons: "That the flight was delayed by two hours but it was due to weather and air traffic controllers."
Pros: "My son missed the flight, because I filled out his name incorrectly, which I was charged a $300 and $250 fee, I feel that Flyus were not helpful on this matter"
Pros: "Staff/Crew were all very friendly. Plane was clean and air temperature was comfortable."
Cons: "Seats were terribly uncomfortable! NO cushion = a very sore bottom, especially on an almost 6 hour flight. VERY disappointed in the entertainment. This airline expects everyone to have a device to play their downloadable entertainment or else pay to rent a device. This is horrible for such a long flight, when you happen to be one of those people who do not have a device for this. I will not fly Alaska Airlines again."
Pros: "Overall, good flight."
Cons: "I pay for first class because I want a higher level of peace and quiet and a lower level of distractions. On two instances, first during the mid flight cockpit bathroom break, and second during the 30 min final descent, the crew engaged in conversations between themselves in such load and animated voices that it was impossible for passengers sitting in the first four - five rows to ignore them. During the cockpit break, the young handsome pilot flirted with the young beautiful flight attendant who had positioned herself to block access to the forward bathroom. They chatted for what seemed like 10 min, her standing and facing us, him standing directly behind her, also facing us. We felt like we were on a soap opera set. And during the final 30 descent into Seatte, when we from Florida were extremely tired, the two forward flight attendants talked with each other in such load voices that it was impossible to keep reading my book. Admittedly, they were just chatting, but doing so in such a load voice that we could not escape."
Pros: "Flights left on time and arrived early. Friendly flight attendants."
Cons: "You get two cookies, but for such a long flight a more substantial snack would be much appreciated."
Pros: "friendly staff"
Pros: "Cool blue lights when cabin was dark"
Cons: "Middle seat was pretty crammed"
Pros: "Everyone super friendly no other complaints"
Cons: "Boarding delay. Also asked last minute before boarding for passport in a new line so had to wait in the back. Consider some of us are crunched for time when we get to destination (rental car before closing, etc)."
Pros: "on time, quick boarding, nice easy take off, and a smooth landing"
Cons: "The snack was a bit dry. I had the Biscott The baggage fee"
Pros: "awesome always! Treated nice and always comfortable!"
Cons: "The landing at SFO was very hard and a couple of was made very scared startled sounds!!!!"
Pros: "The airplanes were nice, clean and comfortable,"
Cons: "The food was nasty! The choices were aweful, the crew didn't look profesional!! They look like they were going to sport event."
Pros: "I was able to upgrade to 1st class at the gate for a low fee. Meal and drinks included, comfortable seating with decent leg room. Attendants greeted and called you by your name. Food came piping hot and my champagne was never empty! Loved their 1st class experience."
Cons: "2 things I would say is that they need an entertainment update to match Virgin America. And the carpet on the walls in 1st class is a bit ridiculous. I didn't understand what that was about."
Cons: "Massive delay and arriving at 3 am"
Cons: "I wasn't allowed to check in at the kiosk because it was approximately 40 minutes prior to departure, and there were no ticketing agents operating the counter. When I asked the supervising TSA agent at Kalispell airport for help, he took my ID to the ticketing agent at the gate past security and asked her if she could check me in and print a boarding pass for me from there and she did not. I was traveling with two other people in my party, one of which checked in approximately 10 seconds before I did on one of the kiosks and the other checked in approximately 5 minutes before me. I had my flight booking confirmation email on my phone, my receipt for the $497 ticket, and I was very polite in asking for help and very polite in receiving the bad news. The Kalispell airport is very small (there are just 3 gates), so I understand that the ticketing agent in the gate may have been so busy that she couldn't use the computer and printer at the gate to check me in and print my pass, but as someone who works in customer service I must say I was extremely disappointed in the verdict of my dilemma. I maintain full responsibility that our group had made it to the airport with little time to spare, and could have prepared differently, but from what I witnessed between my group's experience and my own, there could've been a touch of customer service added to our experiences. When I called Alaska Airlines customer service to rework my flight, I was charged a $211 change fee. I called customer service 10 minutes before my flight's departure time, so I was very clearly not late, there was no line at the security checkpoint, and I could see that the other two people in my group made it through security and to the gate in no more than one minute. I explained that there was no ticketing agent at the main counter outside of security and that the agent at the gate did not see any possible solutions for me. To say the very least, I am extremely disappointed in my experience with Alaska Airlines and the Kalispell airport and am truly discouraged by the sense of entitlement that I felt from the airline employees, the TSA employees, and air transportation as a whole. Again, I maintain responsibility for my dilemma, but would expect actual customer service for someone who very clearly made a mistake but is being extremely polite and calm in asking for help in a situation where there was ample time to correct the mistake, especially since there were others in the party that had successfully checked in merely seconds before myself. I know that sadly, my shared experience won't make much of a difference in anything, but I can't stress the importance of customer service in this world where it's a dying practice. I'm certain there are employees with Alaska Airlines that would have handled the situation differently, but for this particular experience I will not be flying with them again."
Cons: "Way too hot on the airplane on the ground, in the air, and on landing. I think the AC was broken, but no explanation given or accommodation made."
Pros: "Easy flight. Boarding was fine and the crew were friendly enough. The steward didn't come and see me much and I think I had one little snack and one beverage."
Cons: "No entertainment but I didn't really expect it on such a short flight."
Pros: "Agent was able to get me on an earlier flight"
Pros: "Boarding was a few minutes early (versus the typical few minutes late), it was easy, plenty of room/clearance for my stuffed roller carry on, comfy seats, great service throughout. I am not often flying into or out of cities that Alaska services but when I am, I almost always chose to fly Alaska :)"
Pros: "Nice crew."
Cons: "Crowded. Very bumpy ride in some places."
Pros: "GOGO Internet is useless"
Pros: "See above"
Pros: "Fast and friendly"
Cons: "No complaints"
Pros: "Great new modern plane with power at every seat!"
Pros: "The gate agents and staff were very friendly"
Cons: "When I checked my bag. They had to hand write a slip for the next leg of my flight (Calgary to London). This added about 10 minutes of time. It's 2017, how can it still require paper write up??"
Pros: "It was a pleasant flight and I really enjoyed flying on Alaska"
Pros: "Comfortable interior and seats"
Cons: "The guy sitting next to us -- shouldn't they ban chewing tobacco? His bottle with the chewing juices would have killed my appetite had they served food. New baggage policies are leaving little to no overhead space. AA needs to work this out so passengers aren't fighting over the space."
Pros: "Great Staff"
Cons: "Lots of flights leaving the same time through side by side gates - and all delayed. yuck"
Cons: "Despite the staff who unloaded me in the isle chair having a great attitude, they were inexperienced."
Pros: "As always, your staff were courteous, and professional. I appreciate how some flight attendants add personal flair to the safety briefings. Some would say it's unprofessional, but I think it is very valuable, because the more entertaining the attendants are, the more people pay attention to the safety briefing. I loved it. It also builds a trust relationship where passengers are more likely to follow instructions if there was an emergency."
Cons: "I don't like paying $25 to check my luggage, and then see people checking their bags at the gate for free. I don't care for pretzels, so I wish there was another option for a complimentary snack. Not a huge deal, though."
Pros: "Very pleasent and we'll up kept airplane with plenty of over head storage"
Pros: "Boarding process was super easy and quick."
Cons: "Tiny seats, rows, overhead bins. No drink served. Had to wait for clearance to take off even though we were the only ones."
Pros: "Inexpensive flight Nice desk people they did give us regular updates and clear expanation of why we were delayed"
Cons: "They took our small carry on bags planeside with a PROMISE to return planeside in Calgary - but didn't - they came through just like a checked back 25 minute wait in Calgary and one of the LAST bags off the flight! Plane was 20 minutes late leaving"
Pros: "Mostly smooth flight and good service."
Cons: "Didn't use provided entertainment service."
Pros: "I liked the hospitality and maintenance of timings"
Cons: "Snack given along with juice. It may be replaced by peanuts."
Pros: "Arriving 40 minutes ahead of schedule. Delta makes more an effort to provide spacing between passengers and provides sanitizer wipes both on boarding and with the snack pack."
Cons: "Seat power charger didn’t work"
Cons: "delays, delays yuck"
Pros: "We got home safely! The crew was great and generally cheerful despite less than great conditions."
Cons: "Lots of delays due to weather, which I get. The plane was small and old and stuffy with too close seats."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Pros: "Comfortable seats"
Cons: "Nothing my timing was a bit off it all worked out well"
Cons: "My monitor isn’t really working after rebooted. And the audio hole wasn’t tight enough"
Cons: "Late taking off. Let's leave on time"
Cons: "Our itinerary was canceled"
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "The crew was very polite and accommodating."
Cons: "Seats are uncomfortable and tight."
Pros: "The crew were fantastic. Departed on time, arrived 40 minutes early."
Cons: "Delta One is a bit jaded on this flight."
Pros: "In flight wifi"
Pros: "First time flying into Daytona and it was super easy."
Cons: "Just not very pleasant, I guess you get what you pay for"
Pros: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Cons: "There was no Christian music on the music section."
Pros: "Nothing cause it didn't happen"
Cons: "The fact that my flight was delayed so it didn't matter because the flught was delayed all the way til the next day."
Pros: "No issues with the flight. All went as planned."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Pros: "Excellent flight, great crew, smooth throughout!"
Cons: "Catering problem - no snacks!"
Pros: "I like Delta's free messaging wifi although it is very S-L-O-W. I also enjoyed the free entertainment. They have a great variety to choose from."
Pros: "Once aboard, flight went without a hitch and flight crew was attentive"
Cons: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Cons: "Delayed take off and waited for the bridgr"
Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
Cons: "Haven't left yet!!!"
Cons: "4+ total hour delay"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Cons: "WiFi doesn’t work."
Cons: "On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF"
Pros: "My wife’s and my headphone connections would not work."
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Pros: "Crew seemed nice enough and everything flew on time."
Cons: "The seats were so close together, my femur (upper leg bone) would not fit in the space provided. I am 6'3" and have been a very faithful Delta passenger, but I cannot see flying with them anymore if I have to upgrade just to get minimal comfort. It is indecent. I will investigate other airlines."
Cons: "When I got to the airport they were not helping me to get to the right place to get my flight I lost it"
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pros: "Fast and efficient boarding again! Most impressed!"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Pros: "Crew did a great job. Got us out a bit early which helped reduce anxiety of a close connection. Felt taken care of."
Cons: "Lack of leg room"
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Pros: "Staff were great.. landed smoothly"
Pros: "Good for an economy flight"
Cons: "Too long"
Pros: "I was able to do my check in and seat picking fast with no problem"
Cons: "A lot of the airport employees and staff negative and Grouchi mean attitude but does not take away nothing with the airline company staff very helpful and positive people"
Cons: "The flight crew and staff were all great!"
Pros: "Plenty of movies and music to entertain"
Cons: "Economy seats have no leg room and seats are very uncomfortable to your back during a 8hr flight. Flight attendants skipped rows for drinks, snacks, etc and would have to be called back. Paying close to a thousand per ticket, you'd expect a little better experience but oh well."
Cons: "Everything was great"
Cons: "No tvs."
Pros: "everthing went well"
Pros: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
Cons: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."
Pros: "The passenger seated next to me with a sense of humor about our situation."
Cons: "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."
Pros: "The seat was the most uncomfortable seat I have ever sat in, almost unbearable."
Cons: "No food option on a over 5 hour flight was no good."
Pros: "All excellent"
Cons: "Snacks without caffeine"
Pros: "Travelers well spaced out"
Cons: "Nothing given the current circumstances."
Pros: "Quiet flight. Great landing. Excellent staff on board"
Pros: "Everything was great!! Thanks so much!!"
Pros: "A free snack, valued $6-8"
Cons: "Premium seats no more legroom than regular seats. No USB or 120v to charge phones."
Cons: "Updated screens for movies..."
Pros: "Everyone was friendly and efficient."
Pros: "Landed early"
Cons: "Premium seat was just coach seat with middle seat blocked. But you're in the first 3 rows."
Pros: "All good."
Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("
Pros: "Gavin at check in was so great!! Amazing and professional!! Great clear concise announcements!"
Pros: "Service was very good."
Cons: "I wish there were more food options"
Pros: "Hmmmm... I got free earbuds. Though movies were “pay per watch” grrr... I thoroughly enjoyed every one of the 67 movie trailers...."
Cons: "The seat hurt, it really should be comfortable if you’re going to sit in it for upwards of 7 hours. FOOOOD... something complimentary to give to your passengers who payed so much for a great trip and are now starving to death in the back seat, chewing on the magazines as nourishment."
Cons: "More room"
Cons: "Seats are horrible with westjet"
Pros: "Westjet is always really friendly."
Cons: "Seats too narrow."
Cons: "Wouldn't allow us to check our bags online without charging baggage fees; Culdn't get electronic boarding passes; Took forever to check-in at airport. boarding passes and baggage tags had to be hand-written."
Pros: "Food was great"
Cons: "Not offered enough beverages... usually they come around more!"
Pros: "Very comfortable, staff was courteous and professional and planes arrived ahead of schedule!"
Pros: "On time, free coffee, free pretzels"
Cons: "Going home."
Pros: "Room Sears in row 4"
Pros: "Great price"
Pros: "Westjet is great but charging for checked bags makes customers stuff more and carry more onto the plane. Westjet should rethink this as the overhead bins are becoming tougher to find space for luggage"
Pros: "Always friendly and helpful!"
Pros: "New plane was nice."
Cons: "Snacks offered"
Pros: "Good in flight entertainment and food"
Cons: "Not enough leg room"
Cons: "WestJet offers very few services."
Pros: "Pleasant staff"
Cons: "Crowded seating"
Pros: "Everyone was so friendly and helpful and kind. Keep up the good work! !!"
Cons: "Not a thing."
Pros: "The staff with West Jet are extremely helpful and friendly. I wish the American carriers would take lessons from them."
Pros: "westjet connect to watch a tv show or the news or something"
Cons: "Pre boarding passengers were disturbed by having to get out of their seats to allow other same-row passengers to be seated. If those needing assistance were boarded last all other passengers are settled and could move more easily for them than the other way around."
Pros: "Friendly people!"
Cons: "They automatically gave me the window seat"
Cons: "Good airlines"
Pros: "Liked most but don't understand why a family of 3 was separated. Bought tickets together."
Cons: "Could have ended our trip together but we were separated"
Pros: "Everything was excelente very nice personal."
Pros: "Always friendly and helpful...great to see and experience!"
Pros: "Not much"
Pros: "Always enjoy traveling with west jet"
Cons: "Access to internet"
Cons: "Smaller seating area on this plane"
Pros: "Staff were very good"
Cons: "No frills flight, their booking and computer systems are not good."
Pros: "Everything was okay"
Cons: "My boarding was no so good. However all went well."
Pros: "Nice crew and reasonable seats. With only 20-30 on the flight there was plenary of room and to spare to lay down across the empty seats (a sad reality)."
Cons: "Given the circumstances not much. I hope we return to full planes and less difficult travel scenarios that enable it."
Pros: "Crew was great"
Pros: "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
Cons: "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."
Pros: "Jason the flight attendant made the flight very enjoyable and pleasant. I was a bit sad saying good bye to my family but Jason’s upbeat-positive energy brought so much happiness to my day. Exceptional employee! Thank you for hiring such a kind spirited person!"
Cons: "101% satisfied with the flight! No issues!"
Pros: "Crew was. Great"
Cons: "Some thing better to chew on"
Cons: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
Pros: "Seats were very comfortable staff was really professional"
Cons: "No complaints"
Cons: "They left over an hour late, then couldn't get the bags unloaded in philly. Loads of us missed our connections and we've all been stuck here overnight. American staff pretty much all shrugged."
Cons: "no individual tv’s. The best was the food, noquis were excellent"
Cons: "Notify us sooner about the 2 hour delay. Had to know there was not a pilot available."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Pros: "Getting from A to be safely"
Cons: "Being so delayed that we had to sprint to make our connection flight. Starting a transatlantic flight with sweaty armpits is never fun for anyone involved, us or our seat neighbor"
Pros: "Puntual, connexion gates very closed,"
Cons: "I need to paid 100$ or more to have a seat"
Cons: "21/2 delay....no explanariin. But flight attendants did not show up until 9:15 and yet plane had been on the ground since 8:30. Seems poor planning on airline’s part"
Cons: "Our original flight was delayed then cancelled. After assigning to another flight, it was delayed and gate changed about 10 times and was finally cancelled after it was boarded and left gate after 2am due to engine problem. We had to cancel our trip since it was a short trip for a funeral and we had missed it. AA offered no compensation and no apology (not during the whole night of delays and cancels)."
Pros: "On an overnight long-haul the thing I hope for most is sleep. The crew rapidly started beverage service after takeoff. Dinner was cleared and lights turned down about 1.5 hours later, including three opportunities for beverages. Lights came back up only about an hour before landing. Despite that no one seemed rushed. Seconds were offered for coffee, passengers had time to use the restroom before de-planing. We likely had almost 4 hours of our approximately 7.5 hour itinerary to attempt sleep."
Cons: "Having said that, the seats are not made for my over 6 feet tall spouse and myself. More leg room isn't going to help a lot. There's too much room between our necks and heads and the headrest so we end up slumped over even if we recline the seats. Hoping to win the lottery so we can afford first class some day."
Pros: "Customer service"
Cons: "My prepaid seat was not taken in consideration."
Pros: "Ease of travel. Seamless boarding process."
Cons: "I like everything"
Pros: "Should have booked AA instead of BA."
Cons: "AA couldn't find BA reservation. poor integration of services"
Pros: "got a new plane fairly quickly"
Cons: "mechanical problems on plane we were switched to at last minute so that our first plane a few gates down could load people to another city where more connections that would be missed if they had been on our now canceled flight"
Cons: "The seats."
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Pros: "Everything was on time and comfortable."
Cons: "We didn’t have food service because of turbulence. But that wasn’t the crew’s fault."
Pros: "The food was good."
Cons: "They put so many people (over 200) in a room by the gate to wait for boarding. There were no bathrooms there to use."
Pros: "The crew of the plane going to Rome was very nice. Food was good. And the departure was fast."
Cons: "The entertainment system crashed and they had to reboot it. Also the system was old and the touch screen was not responsive. The headphone jack was put in such a bad place that I broke my headphones accidentally while moving."
Pros: "Every thing. I am not rating it as excellent only for the 'Maxim' : "There is always scope for Improvement""
Cons: "Nil. No complaints what so ever."
Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."
Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Cons: "They cancelled my flight in the middle of the night and rebooked for 3 hours later really strapping me for time at my destination"
Pros: "So great to see the flight attendants help a family (not my own) make sure that a child could get to the toilet even though it meant a brief delay before we could take off. so helpful."
Pros: "The flight staff did the best they could for how few of them there were."
Cons: "Flight cancelled, and the gate was understaffed, so it took forever to even get up to the counter to try arranging alternate flights. Also, the Kayak/Webjet tickets we were issued interfered with the process as the airline could not reissue us tickets directly. Moreover, one Kayak & Webjet got actively involved, they even tried to deny us passage on the alternate flights that American Airlines suggested. By the time we did make it up to the desk, everything was taken/full for the next few days & we have been struggling to make our overseas travel even possible ever since."
Cons: "Was not able to check in online in advance. AA wouldn't recognize the booking # that was emailed to me. Sat on the plane for nearly 3 hours while a mechanical issue was looked at; lateness of the flight meant we missed our connection. When we got to the table for people who would miss connections to get our boarding pass for a rescheduled flight, there wasn't one for us. We got there, but this wasn't really a great experience."
Pros: "Once arrived all was fine. Once arrived all was fine."
Cons: "Being Over hour late. Updates kind of slow. But really hot on the plane"
Pros: "Traveling out was easy"
Cons: "Coming back was harder. As this was booked via Alaska but flown with partner American - coming back American's website would not allow me to print my boarding pass. A note said I had to check with customer service when I got to the airport. Which took 40 min to get to a rep. Once there they had trouble printing. Had to call corp - then finally a boarding pass with 25 min to get though TSA and to the gate. #stressfull"
Pros: "It was good fly can't complaint the attention was great"
Cons: "When I was flying to Arkansas from NY they didn't give anything to eat"
Pros: "The flight was cancelled. There was not pilot"
Pros: "Flight was one time."
Pros: "Flight was good,"
Cons: "American (Alaska was a code share) did not tell us which terminal this flight left from. It was a sattelight terminal which required a long slow bus ride. Carrying luggage up and down stairs. The deplaning experience was such I would avoid the only nonstop to our destination."
Cons: "Hour late crew rude"
Pros: "I'm in the military so thank you for allowing active duty to board with 1st class passengers. Also having the free movies available to watch is great too!"
Cons: "No bad comments to put here. The only thing I would recommend would be to add a free Internet option"
Pros: "Service is excellent"
Cons: "I didn't like the seats are to small"
Cons: "bag got lost checking it at the gate in dtw, bag went to santa barbara, completely wrong airport. huge inconvenience"
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Cons: "Fat ads sitting next to me should have purchased 2 seats"
Pros: "Plane was not crowded, boarding was fast, take off was on time & arrival was on time."
Cons: "Had to pay $25 to check in 1 luggage, i should be able to check in 1 for free after paying $600 for a ticket. Selection of drinks & snacks was poor."
Pros: "Crew was nice including those helping with boarding."
Cons: "Difficult to recline chair. Limited snack options. Landing was a bit rough."
Pros: "The pilot was very helpful And his crew extremely nice to me with much patients thank god for that crew"
Cons: "I never was looking forward to not having the help I solely deserved when in dallis as I needed help with my wheel Cheer there was no help available to me so I had to do everything completely alone as the pilot and his crew helped me out of the Aircraft entering into Chicago I thank god for that crew I fliy often however this was so unreal what I had to indure when headed back home to Scottsdale' AZ after visiting my husband in Columbus Ohio perhaps I'll find another airline to use hopefully ii will get the help I truly need"
Pros: "The crew was really nice especially since it was a full flight."
Cons: "The boarding calls weren’t clear so many people kept boarding during the wrong zone. The entertainment was good, but the interface was really old."
Cons: "More drinks, snacks"
Pros: "Good legroom,"
Cons: "Older aircraft, tray tables not level, rear washrooms no water, delayed departure"
Cons: "No delays"
Cons: "Waiting for a plane to go that wasn’t ready to move, going for 2 rounds of de-icing when the 1st wore off, losing our place in line. Should have waited a little longer at 1st de-icing so we could have left in allotted time period (20 minutes after application). Also fairly certain we left Toronto Airport past the 20 minutes of 2nd de-icing. Which resulted in many passengers missing connection flights (myself included) with as much as a “We are sorry” from Air Canada. I know the weather was an issue, but wasn’t sole cause."
Pros: "Crew as always with air Canada were very accommodating. Always smiling!"
Pros: "On time and new plane"
Cons: "Nothing much"
Cons: "No snacks unless you are willing to pay more than 10 dollars lol"
Pros: "The team was very professional and friendly"
Pros: "Love the pods."
Cons: "Food not quite as good as the trip out. Steak was over done."
Cons: "The wifi never worked and the attendant did not really care"
Pros: "Ease of flying right from and to home"
Pros: "Beautiful new 787"
Cons: "Entertainment options could be more plentiful."
Cons: "Rouge is terrible compares to regular Air Canada."
Pros: "Take off take off and landings were on time or early."
Cons: "I could not find the AC outlet that was supposed to be there. I only noticed under the seat When deplaning."
Cons: "serious delays and the staff were not very friendly. Weren't willing to go above and beyond for travellers that had been sitting in airports all day! Probably one of the poorest crews i have encountered on Air Canada."
Pros: "Organised zones for boarding"
Cons: "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."
Pros: "its was smooth"
Cons: "Wifi didn’t work after I paid for it"
Cons: "Paid full fare ticket and boarding as a Zone 5."
Pros: "I like the service I receive ."
Cons: "I didn't like the walking to and from the plane."
Cons: "Since my flight was delayed from calgary I had to sleep overnight to catch a morning flight. To my inconvenience I had to wait to have my seat assigned at the gate. I asked the rep at the gate to please have an aisle seat but she asked me to wait as she will call my name for seat assignments later. As I waited like she called many names and not mine, i again reminded her that she didnt call mine and she then just gave me my boarding pass without even apologizing that shr had put me in a middle seat. I told her i cant sit im a middle seat i need am aisle because I go to the bathroom often. she coldly said. "no more aisle seats". bad experience with ground staff in general as this is not the first time."
Pros: "Normal flight. Nothing exceptional."
Cons: "Normal flight. Nothing exceptional."
Pros: "Prompt.. Cleaning"
Pros: "It was a normal flight. Only one hour."
Cons: "Snack options could have been better, only a biscuit."
Pros: "Liked everything about this new class of service on Air Canada. Seat was comfortable with good recline that didn't interfere with fellow passengers. Food was excellent, entertainment system was well stocked, flight attendants were friendly and high energy. Even got to use lounge and fast-track security lane at Heathrow."
Cons: "Zero complaints."
Pros: "We got there safely."
Cons: "Seats were uncomfortable. Food was simple and bland. I was not allowed more than 2 alcoholic drinks on a 10 hr flight -- what is that?"
Cons: "See above."
Pros: "The seating on the airbus 319 in main cabin is very cramped. Prefer Westjet 737. Will use them in future."
Cons: "Hey there good Air Canada folks. I'm a full-time, working, touring musician. I enjoy flying your airline overall, but touring with an acoustic guitar and/or a banjo is constantly stressful. There are clear guidelines about your policies for musical instruments posted on your website, yet your employees never seem to know them. Please have something posted for them at the gates, so I don't have to convince them EVERY TIME that it's okay for me to carry on my instrument in a soft case. A side note: Since airlines started charging for baggage, people are desperate to carry on as much as possible. This means there is always a struggle now against people with a bunch of clothing and personal items in their rolling luggage, to fit the instrument that is my LIVELIHOOD on the plane. Please find a way to make touring with Air Canada easier for musicians. At least return to gate check policies."
Pros: "The landing of the aircraft was second to none when we landed in Calgary."
Cons: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."
Cons: "My seat partner had a dog with her. I like dogs but it was more of a irritant and distraction, didn't seem that nice for the dog either. What happened to the pretzel/nut snacks?"
Pros: "Honestly, can't expect to be ridiculously comfortable being a 6'2 female on an airplane. The staff was friendly, running about doing their jobs. The plane was clean, temperature was a bit chilly but hey, it's all good. Overall, it got me from point a to point b. And that's really all you can ask for. Thanks everyone!"
Cons: "Air was chilly. Leg room obviously because I'm so tall. Other than those two things, it was as enjoyable as it could have possibly been."
Pros: "I approached Air Canada and changed my flight to fly directly from Vancouver to Saskatoon and eliminate several hours of waiting in the airport and another stop."
Cons: "I had to pay a change fee."
Cons: "See the above review"
Cons: "Flight was delayed."
Pros: "The 787 aircraft. What a beautiful plane"
Cons: "Calgary airport. NEVER AGAIN!"
Pros: "very pleasant"
Cons: "nothing really"
Cons: "The screen was not responding well"
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "Everything was as scheduled"
Cons: "Nothing really"
Pros: "Eventually they got us there."
Cons: "They cancelled the sat flite. Little communication . Left us after 6 hours and 11 pm to fend for our selves with no luggage. No compensation. It was awful."
Cons: "Engine noise unbearably loud French safety demonstration Restrictions around wearing headphones"
Cons: "Flight and hospitality"
Pros: "This was my third air canada rouge flight so I knew what to expect. Staff are always super courteous and good food options available."
Cons: "Almost 0 arm/leg room, flight was delayed and they tried bumping me off my flight onto another because they had overbooked."
Cons: "LGA Gate #6 and #7 to cold, people were freezing. Also, those two gates are like cattle barn."
Pros: "On time, excellent flight."
Cons: "There was only a very limited choice of movies to select from."
Pros: "Everyone was very kind and helpful. I am glad to try Air Canada for thw first time this time."
Cons: "It was late arriving in from TO. We had to pre board due to a handicapped companion and there was no time to settle with all the rest of the passengers shoving to get on due to the lateness. The majority of the flight was through turbulence. No one helped with placing bags for the handicapped in the overhead. They did not call for the wheelchair at arrival nor was there an attendant att arrival to push the chair up the ramp."
Cons: "No variety in menu for a long time (business class)"
Airlines flying from Arkansas to Calgary have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Arkansas to Calgary
Masks required on board, masks provided on flights from Arkansas to Calgary
Social distancing seating
Middle seats unavailable to book on flights from Arkansas to Calgary
Testing for antibodies, testing for symptoms for flights from Arkansas to Calgary
Waiving of change fees. Search flexible flights from Arkansas to Calgary