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I didn't like anything about this flight. The only reason anyone drinks Jack is because you ran out of Woodford. You should know to stock more Woodford. When you wait of first class hand and foot from the minute they get on the plane 5 feet from me but then start service from the rear of the plane so main cabin plus gets the scraps, that's how you get people to stop flying your airline.

We were delayed a long time. We waited for “catering”. We didn’t get any food or accommodation for our wait. It made us land well after dinner time at our destination.

Too little snack and drink for almost 6:00 hr flight. Should have serve some food.

We left nearly 40 minutes late, which is a long time when you're just seated and waiting. Otherwise, it went well.

We waited over 30 minutes for a gate in Chicago and more than 15 minutes for the doors to open. Cookies were missing from the menu.

Seats were the worst i ever experienced — narrow, hard, no leg room and a long flight

As per usual for my flights with American Airlines, One flight was very delayed and caused me to miss my connection and they moved my flight to another day. I called customer support and was moved back to my original day but different flights. My layover flight was delayed by an additional 30 minutes while the flight crew confirmed that the plane was airworthy. Ultimately, it is less hassle to drive 10 hours than to fly 6 hours with American Airlines. I recommend my friends and family to hitch hike over taking this terrible transit.

The flight was fine. All the delays and poor communication and customer service were the worst! We were supposed to arrive in London at 7:10 am. In stead we arrived at 1:30 pm. And now American Airlines refuses to make things right but only sent a canned apology after I contacted customer relations.

The flight was delayed for over four hours due to “maintenance “. Your ground staff made no efforts to avoid my family missing their connecting flight to London. They did not try to reroute them and didn’t even offer meal vouchers without being asked. My daughter, her husband and four children were in the States for our son’s celebration of life service. They experienced rude and unhelpful staff in Asheville. The lack of communication was disgraceful. They missed their connecting flight and the first rebooking. Then the 2nd rebooked flight was delayed by over two hours. They didn’t leave Charlotte until 1:30 AM. Since returning home my granddaughters sleep has been so disrupted that they are overly tired and cry hysterically at bedtime. I have already contacted you regarding compensation but have yet to receive a response. All I’ve received is a canned wrote response. This is not acceptable!!! When my wife and I traveled to England in December on your partner, British Airlines, we were delayed for 4 and one half hours. We missed our connecting train to Leeds and had to pay double. They not only reimbursed our extra train expense, they also refunded half our airfare. And upon our return to the States we were surprised to find that they had upgraded us for free! Now that’s customer service!!! I look forward to a prompt real human response. Sincerely, Jon Cannon

When the flight was delayed for almost three hours, notification sent when you are already on the way to the airport, agents on AA counter give you promises which are not real… then any food or entertainment does not make the flight better.