Pros: "The whole business class experience"
Cons: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Pros: "Again seats space could be better. Crews were very attentive."
Cons: "Other passengers reclining their seats could be a nuisance..."
Pros: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Cons: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Cons: "Poor customer service and lack of care for loyal passengers"
Pros: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Cons: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Pros: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Cons: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "Food was good"
Cons: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
In flight entertainment system including wifi were down and passengers got tortured for the 16 hours flight without any of these. Food was spoiled as well for the first meal provided but second meal was Ok. Overall a horrible experience which was not at all expected for such a long haul flight which was expected to be THE most memorable part of my planned trip for family.
Pros: "I like the option to upgrade for a paid seat. Having the window sit with the middle seat available provides extra space."
Cons: "Categorizing travellers together."
Pros: "None"
Cons: "All services throughout the process need to be improved from the ground to on board"
Pros: "The seat space, and the ability to recline the seat was surprising."
Cons: "It is what it is."
Pros: "The dinner was one of the top two I've ever had on a plane and I've flown business class around the world."
Cons: "I just don't fit comfortably into the pods and for a 14 hour flight that's a pain in the neck or lower. The seatbelts must be adjustable to allow a pod user to roll on his side."
Pros: "Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together."
Pros: "Flight was excellent except for my knees hurt. Not d airline fault."
Cons: "If i was able to get the seat w/ more legroom."
Pros: "I don't know why now there was no little gift or stuff keep kids busy during the flight, but only movie."
Cons: "keep providing little gifts for kids"
Pros: "haagan daz chocolate ice cream was a surprise"
Cons: "the rice with fish didn’t taste that nice and the veggy was a bit overcooked"
Pros: "Was able to redirect from Kansai to Umeda after typhoon. Initially received misinformation though. Service was great except the one time I received a regular, not diet, coke and still had to drink it. Great job Cathay Pacific!"
It was a cheaper flight and it arrived early. I thought the crew were pretty noisy for an overnight flight, and my friend was not able to sleep because of the noise. Also I think it’s absurd they don’t provide complementary water. Why does everything have to be a surcharge? Airplanes are dehydrating and it would be beneficial to help passengers stay healthy.
Pros: "The crew was excellent, especially the stewardesses."
Cons: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Cons: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Cons: "Flight delayed. Please be punctual if can’t be earlier."
Pros: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Cons: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Pros: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Cons: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
Pros: "Crew were good."
Cons: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Pros: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Cons: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Pros: "The Business Class bed was nice"
Cons: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Cons: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Flight was delayed for almost 30 minutea, I had difficulties to catch up the connecting flight. Bit due to tje well organized Singapore airport I was able to make it
Poor service in Bangkok. Flight attendant is not friendly. You have to buy everything like water and coffee. Expecting for International should have free food or free snacks.
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
Pros: "Price was great and the crew was friendly"
Cons: "All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole trip"
Pros: "The quiz and prizes given by the service crew onboard"
Pros: "On time and relatively hassle free"
Cons: "The bus transfer to the terminal was a bit chaotic"
Cons: "Boarding is a fiasco with cebu pacific they should try zones and separate lines like japan!"
Cons: "Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?"
Pros: "Yes, the crews were super. They keep entertaining us the customers. Thanks guys"
Cons: "Cebu Pacific has to be the worst airline I have ever flown with. Boarding alone was so disorganized. People were trampling each other. The flight times changed twice. I lost over $200.00 with no refund. Said I could get credit. Yeah, like I would ever fly with them, again."
Leg room is just too short and food costs and is not good quality. But the big issue was they said that my luggage would be transferred to the next flight, so no need for me to exit customs, get a visa and reboard. However that didn't happen and my luggage is still, 2 days later, in Denpasar. So whilst the flight went on time and was fairly average, I think that the cost vs quality is not good enough.
Cons: "Seats were very thin. Could feel all movement from the person behind me on my back and bottom!"
Cons: "Both flights this trip were delayed more than an hour with no explanation"
Pros: "Nothing"
Cons: "Delay, friendliness of ground staff, overall feeling of saving every penny"
Pros: "They did not serve my food , please look into it as seriously."
Pros: "I liked the seats and new 320 flight. Flight attendants and check in personal doing their best."
Cons: "Nevertheless I NEVER AGAIN fly Jet Star due to needy greedy prices and ectra! extra! extra! and discussions with check in personnel, which is unfair to them."
Pros: "Pleasant flight. Did not have any food but there were many options."
Cons: "Having some sort of on board entertainment would have been nice. The A320 had none."
Pros: "Seat upgrade on the same sector is cheap at $32 compared to $60 for scoot."
Cons: "Assigned seat 30A... This row shouldn't exist at all, though seatguru states that seat pitch is consistent at 29inch, it doesn't feel like that at all. When the seat infront reclined, it hit my knee... And i'm not tall just 1.7m. Then row 30 seats doesn't recline, the recline function is there but almost immediately you hit the bulkhead... Lastly, there was this male stewardess who is plain rude, i would be angry if he was a street hawker, let alone a flight attendant. He shouts at passengers to stop eating (some bread which they packed), it wasn't directed at me so i didn't quite bother. But a while after i upgraded to row 13 (exit row) and was snoozing, he came over, grabbed and tucked my arm and asked me the girl seated next to me to go back to our seats... When i asked "what do you mean go back to our seats? We paid for the upgrade." He walked away. The only saving grace is he came back 5-10mins later to apologise saying he didn't know we paid for the upgrade."
Cons: "Overall about jetstar are pretty good for there budget airline, but of course would be better if to have some improvements as well"
Pros: "My seat was changed to a place where I don't have space to store my backpack."