Daily cleaning, installation of cabin HEPA filters on flights from Asia to Pasco
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Scores according to KAYAK customer reviews
Pros: "Friendly crew"
Pros: "Very nice plane"
Cons: "Top carrier"
Pros: "Comfort plus is a nice upgrade"
Cons: "Having a clear gate to take advantage of being early."
Pros: "The crew at Missoula airport was amazing, and most friendly"
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "Security and checking in was quick and easy! Crew members were understanding and accommodating."
Pros: "The crew was great."
Cons: "More food."
Cons: "1.5 hour delay...no reason given!"
Pros: "It was horrible. Delta really should have cancelled and refunded the flight altogether."
Cons: "The wrap didn't taste too well."
Pros: "Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee."
Pros: "The plane and flight was fine, as was the crew on board. The crew within the Salt Lake airport could have been better. Not sure if it was the gentlemans first time but overall he and the woman working the boarding were very slow and could have been more efficient. We boarded late (may be out of their control) but when we started boarding there was too much wasted time between calling up the military/people with longer boarding needs/wheelchairs etc. They waited until they were completely boarded and settled prior to calling the next group then spent time fiddling with the sign that splits the boarding lanes etc. Just appeared that there was no sense of efficiency. Polite people though."
Pros: "How friendly all the staff were and how quickly we boarded the plane."
Cons: "How the toilet didn't work, but it's okay because I think we could all hold it for an hour ;)"
Cons: "Nice pillows, eye covers"
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Cons: "Crew was grumpy and Curt. Seats still smaller than a kindergarten class, and didn't even serve water."
Pros: "Delta....ticket counter...gate agents....flight attendants....pilots...amazing customer service with a smile! Very attentive and everyone thanked me ( and other passengers as well for flying with Delta."
Cons: "Nothing negative to say!"
Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Cons: "On time, free upgrade."
Cons: "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."
Pros: "Flight attendants were wonderful, seats were super comfortable"
Cons: "Lateeeeeeee so so so so lateeeee"
Cons: "My flight was delayed several times and had to rebook. Total delays were > 6 hours."
Pros: "Smooth flight on new B757 with good entertainment system and Comfort+ seating legroom worth the extra cost but I was disappointed that the overhead storage bins above our seats were filled by pax from other seats before we arrived even though we were given priority boarding and the toilets were filthy."
Cons: "Boarding passengers should be more carefully controlled with amount and size of cabin luggage and where they place them. Toilets should be more frequently cleaned in flight."
Pros: "Seating was very nice and a free move was a plus"
Cons: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"
Pros: "Quick and easy boarding. The overall flight was fast so no time to get uncomfortable."
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Cons: "Customs officials are incredibly un-helpful and slow. I almost missed the next flight because of how slow was that part. I hope Delta can speak up for the passengers, because we cannot express that to these rude people."
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Pros: "Short and nice flight"
Pros: "Left on time!"
Cons: "Too cramped"
Pros: "Above feedback is for the MSP to GEG flight"
Pros: "Crew was great, helped us board fast after a delayed arrival and to avoid needing a crew change (FAA Regs)."
Cons: "Plane was a D-90? The plane was very loud with vibration noise at very high decibels during the whole flight. Because of the extended flight (3 1/2 hours in the air) due to a storm system, they should have offered more food to travelers."
Pros: "Entertainment options"
Cons: "Tight space"
Pros: "Newer plane with movies."
Cons: "Airlines pack you on so tight."
Cons: "All was well"
Pros: "left on time - landed early. Gate checked my luggage for me."
Cons: "Flight was cancelled and travel delayed by 24 hours."
Pros: "Good heads up to turbulence."
Cons: "Delayed boarding and take off"
Pros: "The crew were friendly and efficient. The seats were narrow, but as to be expected. Meals were fine. Will fly Delta again and again."
Cons: "Flight Minneapolis to Detroit was delayed which caused us to miss our original flight and go out a day later."
Cons: "Having my knees jammed into the back of the seat in front of me all flight wasn't very thrilling. Seat was pretty hard too."
Pros: "Nice FA's"
Cons: "We landed early and spent 30 minutes waiting for a gate. Really?"
Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."
Pros: "The captain was informative about the delay in taxiing/takeoff, and the in-flight beverages were good."
Cons: "I was in a middle seat."
Pros: "Left on time, smooth flight"
Cons: "Delay could have been handled correctly. I should have gotten compensation for the 3 hr delay and the 9 hr delayed departure from SFO to PDX"
Cons: "WiFi was not working"
Cons: "Second 2-hour delay in a row with United. Mechanical failures to blame in both cases."
Pros: "I was able to change my seat assignment."
Cons: "Five hour delay IAD to SFO, no entertainment working, no food provided... A really poor experience."
Pros: "Crew was good. Food was ok."
Cons: "Athens check and security processes caused huge delays resulting in our missing our connection in Toronto and having to spend the night. NONE of the entertainment systems worked on the flight. We were rebooked without an opportunity to make our original flight which was possible. Agent also unkind"
Cons: "not delayed would surely have been better"
Cons: "I could've actually made it to savannah tonight but I've been stuck in two different customer service lines for over 3 hours"
Pros: "Generally efficient, clean"
Cons: "Crew seemed hurried - when asking if people wanted coffee walked by so quickly I did not have a chance to reply"
Pros: "Flew United out of Sioux Falls. Check in took forever. United employees were miserable. Did get some help from a very nice TSA woman. TSA check in was a nightmare. Almost missed flight. Complete chaos. The sat on runway for 40 minutes waging for luggage to be loaded. Almost missed connecting flight. Just plane horrible. Very helpful stewardess however."
Cons: "Delayed 40 minutes due to delay in inbound aircraft. Slow turning around added a second delay."
Pros: "The crew on the plane was great."
Cons: "When it was time to board the plane they didn't have a wheelchair ready for William to board. He almos fell down trying to walk on the plane. It was a horrible experience. Shame on you Denver airport."
Pros: "They did allow myself and children to board earlier 5/4."
Cons: "This flight is never on time, coming or going. Very poor on-time performance."
Cons: "Seat was too small"
Pros: "Terrific Gate Team in Houston, who were extremely helpful with my current disability (my foot is in a walking boot). Gate agent immediately approached me once I got to the gate (via wheelchair) to see if I needed anything else. Then she took it upon herself to move my seat so that I had an empty row on the flight to prop my leg up on the flight, which was excellent customer service. She anticipated my needs & exceeded them. She signaled for me to board early, so I had enough time & space to get down the ramp. Gate agents like her are hard to find these days. I wish there were more agents like her. Flight to Indy- Plane were more spacious between the seats. My knees had 6”-8” between them & the seat in front of them. It was a new plane, so if this is the direction that United is going with their aircrafts, they will have lots of happy flyers."
Cons: "It was recommended to download the United app for free inflight Enterainment once I purchased the inflight WiFi. After purchased, none of the movies or tv shows would play. It seemed like slow WiFi was making it impossible to utilize the Entertainment promoted by United."
Pros: "The service as soon as I walked in the first airport until I walked out the last one was excellent for this trip"
Cons: "2-1/2 hour delay due to poor maintenance"
Pros: "Crew friendly"
Cons: "Flight delayed don't like the fact that sleeping in the airport don't accommodate hotel for passenger"
Cons: "These "free" snacks are S-T-A-L-E."
Cons: "No tv"
Cons: "my language arrived in 24 hours delay"
Pros: "The flight was on time. Boarding on and off was good."
Cons: "The in flight wifi doesnt allow streaming. It was lame and there was no free in flight movies. So other than sleeping or using an app to text there was nothing you could do. In flight wifi isnt worth buying."
Pros: "Coldest flight ever, they don't get it do they?"
Pros: "I liked the cleanliness. The use of wifi was great."
Cons: "Didn't like that there was no tv access"
Pros: "It was fast & we didn't die we're the only good things"
Cons: "The Flight attendant was rude and mean , the plane was small and old .. But most of all he flight attendant ruined the flight for everyone. I even heard people saying she was mean as they were getting off the flight. I think her career as a flight attendant has ran its course (she was pretty old also)"
Pros: "The flight attendants we very nice and helpful."
Cons: "Changed my boarding gate and I barely noticed in time to make my flight."
Pros: "the fact that I could pay for more comfort with an upgrade"
Cons: "When the crew moved a baby, Mom, and Dad to the upgraded seats for free...And the baby cried the entire flight. Not the baby or parents fault...The crew member did take paying upgrades into consideration. I should get my money bac"
Cons: "Overbooked as usual on a flight we had no chance to make"
Pros: "Terrible my two young daughters flight to Pasco from Denver got canceled Sending them to Seattle tonight delayed And to Pasco tomorrow morning Missing school ;("
Pros: "Flight departed on time and arrived a few minutes early."
Cons: "The plane didn't have direct tv."
Pros: "The seats had plenty of leg room and I enjoyed the movie selection"
Cons: "The food left much to be desired"
Cons: "I had to cancel the flight I didn't make it"
Pros: "Head Flight Attendant Lynn gave 1st class service! She was a delight."
Pros: "Hard working efficient crew. On time; a pleasant flight. Excellent flight attendant who covered all requests on her own."
Cons: "No problems"
Pros: "The stewardess miss polanxo was great"
Pros: "Getting home"
Cons: "Basically the noisy complaining people on the flight. Not United's fault - just annoying."
Pros: "Kelly is an exemplary employee at the United counter at Logan. She showed compassion and caring after the passing of my brother and changing my ticket . Kudos to her!"
Pros: "Enjoyed the extra leg room, choice in movies, how smooth the flight was."
Cons: "The food was ok, the stewardess wasn't very friendly, it was like I was inconveniencing her, although I never asked for anything extra and always said please and thank you."
Pros: "direct flight from SFO to Pasco"
Cons: "Changed the flight schedule"
Pros: "The flight left on time"
Cons: "There was a gate change and I requested an aisle or a window seat but ended up getting a seat in the middle somehow"
Pros: "The people I sat next to."
Cons: "I missed my first flight because the plane left 15 min early. I was at the gate before the plane detached and the guy said I should be on the plane 15 min before and that he wasn't going to stop the plane from going. I had a business meeting that I was trying to get to so him doing this completely ruined my day and purpose for flying and spending $300 on a flight. I have NEVER experienced anything like this. Once on my rescheduled flight the attendant made several comments about the fact that I had a pillow with me. If you don't know someone situation then you should make any comments at all. I had just finished a 5 day drive across country and unfortunately the pillow needed to get home with me. Not a single employee was kind welcoming or helpful. I will never fly with this airline again. I will be letting EVERYONE I speak to know about this experience and I plan on writing reviews wherever I can find."
Cons: "So so"
Pros: "Fairly nice crew"
Cons: "Still small seats . Very uncomfortable . Flights should not be that full on off holiday and week days"
Cons: "They lost my bag for my entire vacation. They found it and "rushed" it to me, but it got waylaid in SFO and would have sat there had I not called them. Then they said they would deliver it to my hotel. When it arrived 4 days later, they said I could pick it up and they would not deliver it. I was 2.5 hours away. I told them to send it home, but they didn't and when I flew home 7 days later, it was still sitting in Munich!"
Cons: "The man in charge of seat assignments and boarding refused to talk to any of us who hadn't been assigned seats until everyone else had fully boarded the plane. He just told us "wait 20 minutes. No wait 30 minutes. Wait." While he did end up giving us seats, he was extremely unhelpful through the process as he wouldn't give us any information and had us wait in line from well before the boarding process until the end. Then on the plane, the air was so cold as to be truly uncomfortable. The flight attendant did try to warm it up though after multiple people requested, so she was quite nice."
Pros: "Tons of food and water. Movies good. Staff on plane were excellent. Clean bathrooms and peacful. Nice that headphones were provided."
Cons: "Seats should not be set to go back so far, if a person in front sets back all way, no space passenger behind. The seats should be calibrated to go back less of an angle."
Pros: "Everything is usually great with United. I have rarely had an issue. If I have a choice, I fly with you."
Cons: "Nothing. You all were perfect again!"
Pros: "That it was direct form Cleveland to LA and it left on time and arrived on time."
Cons: "Wifi did not work. Chairs are so tight and hardly move back enough. Why can't they have some form of lumbar support?"
Airlines flying from Asia to Pasco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Asia to Pasco
Masks required on board, masks provided on flights from Asia to Pasco
Social distancing seating
Middle seats unavailable to book on flights from Asia to Pasco
Testing for antibodies, testing for symptoms for flights from Asia to Pasco
Waiving of change fees. Search flexible flights from Asia to Pasco