Daily cleaning, installation of cabin HEPA filters on flights from Aspen to O'ahu
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 11h 48m
The cheapest ticket to O'ahu from Aspen found in the last 72 hours was $1,154 one-way, and $652 round-trip. The most popular route is from Aspen to Honolulu, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $285.
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Scores according to KAYAK customer reviews
"Delta is my new favorite airlines. I have no complaints. Even if they don't serve meals the snacks were ok."
Cons: "Broken tray table literally off its hinges and unusable."
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Cons: "The food selections not so great. The sandwich was hard. Could use more options."
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Cons: "Hopefully upgrade on monitors (touch screen was not working),"
Pros: "Crew very friendly and courteous"
Cons: "Would’ve been nicer to have lunch rather than breakfast"
Pros: "crew found me an outlet for laptop"
Cons: "The pork dinner meal option was burnt … al the way through."
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Cons: "Basic economy is just another way for the airlines to provide low service and nickel and dime everyone while charging the same prices."
Pros: "Overall, the flight was great but the crew was so nice. We would love for the chairs to be more comfortable to support sleep on these long flights."
Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Pros: "Crew and flight"
Cons: "Price for food and number of bathroom available"
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "Snacks & drinks & TV movies good"
Cons: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Cons: "Multilpe delays"
Pros: "I liked that the plane wasn’t full which was a surprise."
Cons: "Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected."
Pros: "Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy."
Cons: "Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see."
Pros: "Speedy boarding and deplaning."
Cons: "The gate agent appeared annoyed when I requested a seat change a couple of hours prior to boarding. She didn’t offer assistance or an explanation. Just looked at me like ‘ in your dreams’. And flight attendants should really practice smiling more. Snacks offered on 5.5 hour flight we’re pretty pathetic."
Pros: "In flight tracking"
Cons: "Irregular serbice"
Pros: "Attentive staff."
Cons: "Nothing. Great flight."
Pros: "The staff was wonderful and the flight was smooth"
Cons: "We boarded on time and were ready to leave the gate early. Somehow the pilot and air traffic controller managed to take 1 hour for de ice and takeoff even though we were 2nd in the queue. No excuse!"
Pros: "Delta agents rerouted me in face of weather problems in Southeast so as to allow me to make my LAX to Sydney flight. Well done."
Cons: "Not enough leg room in Economy. I lucked out on transpacific leg with an exit row seat, everything else tight. Movie choices kinda limited and very US."
Pros: "Once we boarded the plane, we still had to wait for the pilots to arrive and then for them to run through their pre-flight checking before we could get underway."
Cons: "The flight was delayed and the departure gate moved at the Atlanta airport 3 times to 3 different concourses before we were finally able to depart around 1 hour later than scheduled."
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "The gate agents were gruff, but helpful. Stewards were super friendly."
Cons: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Pros: "Flight was faster than expected, comfy seats, check in was fast and easy."
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Pros: "Crew seemed nice. Plane itself was normal. Pilots seemed to know what they were doing."
Cons: "The things I didn't like were out of Delta's control: Some baby who screamed bloody murder whenever the captain said anything (so we couldn't hear the announcement about being stuck on the tarmac). Also, we got stuck on the tarmac for about 45 minutes. Obviously, it could have been much worse. But you know how it is when you just want to get home. And that baby."
Cons: "Even with "Comfort +" the seats are horrible."
Pros: "Like the direct flight from Minneapolis to Honolulu and you even get a meal and snacks. Flight attendants were very friendly."
Cons: "Long flight but prefer the direct flight than having a layover."
Pros: "we got there"
Cons: "not much to like. a 55 minute delay from a small airport to the hub is going to cause you to miss your connection. Sure enough I missed my flight home and got to spend 41/2 hours in Detroit. They said it was a weather delay. But folks getting off the plane said it was a crew problem."
Cons: "The flight was over 20 minutes early"
Cons: "The flight was over 20 minutes early"
Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."
Cons: "For the second time in one day, my seat would not recline!!! Very uncomfortable for an even longer flight than the first one!!"
Pros: "Crew was tentative."
Cons: "Lady besides me was eating something that smelt bad."
Cons: "Air conditioner was not working properly and we were delayed over 3 hours waiting on the plane at the gate and tarmac. Then they had to de-ice the plane which added more delay. Lost too much time that could have been spent in sunny, warm Hawaii."
Pros: "The plane was modern with good entertainment options. Overhead storage was ample."
Pros: "Delta has failed in trying to break into the Aspen market. Their "personal ground crew" was hapless. Half the passenger bags didn't make it on to the plane. When we checked in the ticketing agent was randomly stacking bags in a heap behind her, and not putting them on the conveyor belt. The flight attendant was loud and screechy, saying that it was easier to leave off the bags than take people off the plane. What?? How was this not accounted for before the flight. On the way out, they forgot to build in time to de-ice the plane. SMH"
Pros: "The crew in the business class was very attentive."
Pros: "entertainment options are great. The flights are plentiful, so lots of options."
Cons: "No options for vegans on 10 hour flight!! Shame on you!! Our needs should be considered."
"Everything was fine, thank you."
"Delayed over 6 hours for a mechanical issue. They had to fly mechanics in to fix the problem because there are none in Aspen. I feel like we should all get half off when this happens. Ridiculous."
"Flight attendants have been very rude!"
Pros: "Had an exit row seat, 17D. Lots of leg room."
Pros: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Cons: "Very little seating at Phoenix airport."
Pros: "the seats are ok, but service was awful"
Cons: "the fight attendants attitude"
Cons: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "In flight entertainment was broken"
Pros: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Cons: "We got delayed claiming it was weather for 15 hours."
Pros: "The seat? Very uncomfortable"
Cons: "The seat for the longest flight could be more comfortable"
Pros: "I love the inflight entertainment"
Cons: "Half of the screens were down. No Gluten free options."
Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Cons: "Fight was delayed 50 min departure because flight crew wasnt there. Also, plane was very old and outdated."
Pros: "Not much"
Cons: "Not sitting on the runway for 2 hours"
Cons: "The place to rest the head. Would be great if it had that part that you can bend to hold your head."
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Pros: "Excellent crew and friendly staff on flight."
Cons: "Due to re-evaluate cancellation priority given to guests the rebooking needs over guests needing to make requests about current flight."
Pros: "The flight was on time, cabin crew looked nice and professional, AA stuff at the airport of departure was very helpful with complicated check-in procedure."
Cons: "It was a short flight (less than an hour) and only complimentary drinks were offered, no little snacks (like pretzels, peanuts or cookies)."
Cons: "Had to Deplane 3 hour delay. No compensation no offerings no nothing."
Pros: "Went without a hitch"
Cons: "American is always delayed, every single flight."
Pros: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Cons: "My checked baggage got left behind at LAX. I got it the next day."
Cons: "When we arrived at the Aspen airport, American Airlines was having a complete breakdown checking-in passengers for our flight. Some waited 2.5 hours to check a bag -- at an airport with very few flights and small planes. Clearly there was no management onsite – or that management was completely inept. AA agents on the ground simply did not prioritize passengers trying to make flights, nor did they ask flyers without urgent issues if they could step aside. Even worse, they spent 1.5 hours helping one customer – when that customer simply could have gone online or called reservations to get the appropriate assistance. Honestly, I personally stepped in to do what your personnel should have been trained to do: show empathy to calm passengers, ask one irate man to have some sympathy for those behind him in line, and finally, prioritize the people trying to check bags for the 2pm flight ahead of others. AA personnel only engaged the irate customer and threatened to call security when he pulled out his camera phone – it simply inflamed an already bad situation."
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Pros: "Great vegetarian meal."
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Cons: "Nothing to eat - one cookie!"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Pros: "There were charging ports for every seat."
Cons: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
Pros: "Flight was not full and the seat next to me was empty so I had space to stretch and sleep."
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Pros: "The new clean plane. The pilot and crew were great."
Pros: "Personal service and care by the ticketing to seat our family together"
Pros: "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"
Cons: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Pros: "Liked that the restroom was near by (9E). Liked that there was the option of watching a movie."
Cons: "Didn't care for the choice of shows/movie on monitors. I paid for an upgrade for row 9 - and was unfortunately seated next to a very large man, which meant that there was no escaping the fact that our arms or legs touched. Obviously an older plane, because there were no outlets (again, paid for upgraded seats). Previous flight was WAY better and I was in the regular seat."
Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."
Pros: "The entire plane crew to the ground crew did their best with a situation that was out of their control. The luggage door would not close, so we had an apps 4 hour delay"
Cons: "All good."
Pros: "On time performance; friendly, competent staff."
Pros: "Plane didn't crash!"
Cons: "Never on time leaving/getting there, gates unavailable on landing, 40 minute wait for luggage, plane not working, lost important meeting in Rome, placed me in a dump hotel on worse area of Phili, surprised I got out of there alive.... I can write a book!"
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Pros: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Cons: "Flight attendants barely made eye contact and certainly didn't make us feel welcome in business class."
Cons: "Time was on point. And the flight was smooth. No complaints"
"Great price and on time, don’t let the bad behavior customer return, restricted them for life."
Pros: "Overall flight was satisfactory experience."
Cons: "Movie selection for entertainment"
Cons: "Service was surprisingly lacking for first class. No refreshments offered prior to takeoff. Dinner was mediocre, what you would get in economy. Beverage served was a glass of wine and small bottle of water and that was it for the entire flight. On an earlier flight in economy, there were two times we were served refreshments. No one bothered to collect my empty water bottle the entire flight. And this is first class ??"
Pros: "Great crew, comfortable plane"
Cons: "Baggage handlers in Honolulu let you down. We arrived 10 minutes early but absolutely no bags in baggage claim for more than 30 minutes"
Cons: "Our BOS-SFO flight was delayed several times that would have caused us to miss our connection to HNL. Instead we were diverted to IAH where we spent the night at our expense. We are still in Houston awaiting our return to HNL. Too long a delay."
Pros: "Seats and entertainment"
Cons: "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
Cons: "The food was horrible for the price. We had 4 crying babies surrounding us. It was a full plain so we were told to check our carry ons but upon getting inside the plane there was still space in the overheads."
Pros: "I like the food and the movies you could watch on your phone. The United app."
Cons: "Don't have a negative feedback."
Pros: "Friendly, efficient crew. Short, smooth flight."
Cons: "Bit of a delay, no entertainment due to technical difficulties. No forewarning of the technical difficulties until after we were on board the flight. A gate announcement would have allowed time to find a movie on Amazon, or some other platform for the flight."
Pros: "Was offered complimentary food item and I am not sure why, perhaps my Star Alliance Gold status?"
Cons: "Boeing 777 economy seating is tighter with new seating configuration."
Cons: "One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller."
Pros: "Really great service! Smooth flight!"
Pros: "quick overall flight"
Cons: "No food options other than purchased snacks on an 8-9 hour flight"
Pros: "All of the flight attendants except for Linda were nice and friendly. The entertainment selection was great and made a 10 hour flight go quickly."
Cons: "There was a flight attendant named Linda on the flight who was very condescending. I tapped her on the shoulder for a request and she told me it was not appropriate to do so because “as flight attendants, we get tapped so often.” Then she skipped over me when serving the snack options because she didn’t make “eye contact” with me although my tray was down and I had my wallet and credit card ready for payment. I have been flying with United to go home to Hawaii for over a decade and have never been treated so poorly by a flight attendant on this airline. I am seriously considering flying with Delta, Southwest, and JetBlue exclusively from now on after this experience."
Pros: "Entertainment had good choices. I was very comfortable in the chairs. The crew was overall friendly."
Cons: "Wish the entertainment came with tablets already installed instead if for purchase. Would be nice to have gluten-free options for snacks. Since my first flight was delayed and I barely made it to my connection, I had no time to grab something to eat at the airport. And being celiac, there was only a nut and fruit mix. Not enough to substitute for a meal. My biggest complaint however is with 3 hours left of the flight, i turned on the call button to request a beverage and nobody came. I waited 45 minutes, having to turn on the light 3 separate time because it automatically must have timed out. I couldn't get out of my seat due to seat belt sign. I looked back into the rear galley and 5 attendants were back there talking. Tried to get their attention. Nothing. Finally, I got up and went to get my own drinks. Being a server at hotel in waikiki, I understand that customer service is very important. And though I understand that they may have been busy and unable to answer my call, I could see that clearly was not the problem. They were just standing there and chatting. Very frustrating. Though they were friendly, they just simply weren't paying attention. I have to say in all honesty, I will not be recommending nor flying United airlines again."
Pros: "the flight was okay"
Cons: "Long story short due to weather I was told my flight left when in fact it did not and there were three opportunities for UAL to see that and put me on the flight and the failed. Cost me six hours of wasted time."
Pros: "We had arrived a little ahead of schedule"
Cons: "For an almost 6 hour flight, they chose a very small plane. Probably because they didn't sell enough seats on the flight so they downsized. Anyway, lots of people who boarded towards the end weren't able to store any carryon luggage. And as I listened to the crew talk to them, they weren't very nice about it. Sounded as if they were saying it's the passengers fault. We are allowed 1 carryon and 1 personal bag. For any flight that is longer than 3 hours, I believe the airlines should at least allow passengers to have 1 free check in. Then maybe we wouldn't be trying to carry everything on with us. Our flight to Hawaii wasn't very comfortable either. We had purchased economy plus but it didn't seem all that comfortable. Maybe because it was a smaller plane. I think it was a 737, not really sure but it had 3 seats on each side with no middle row. Food is for purchase! Outrageous."
Pros: "Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!"
Cons: "I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!"
Pros: "They upgraded me and it was very comfortable. Didn't know till I was going on the plane. They sat me in the exit row and I'm very capable of doing what's needed in an emergency."
Cons: "Seats weren't as roomy as the newer plane and noisier."
Pros: "came early..."
Cons: "We could not take water with us to plane, traveled with kids 8 and 10. Did not get water even though I asked few times....kids started crying to get some water.....what is with the system??"
Pros: "Getting off the plane"
Cons: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."
Pros: "The flight was not overbooked, there were no fights and there was plenty of space. Comfortable flight!"
Pros: "The crew was super friendly and nice!"
Cons: "Hardly any space and no type of entertainment whatsoever and NO chargers, not even a USB charge port."
Pros: "Overbooked and could not accommodate 3 guests who had tickets. Seems a bit crazy to think they are still over booking flights after recent incidents."
Cons: "Not to overbook and cause anxiety."
Cons: "Flight was aborted on the runway, we were returned to the terminal, and flight was delayed over 6 hours."
Pros: "The crew was great under very difficult circumstances. Team players for United."
Cons: "1. Flight delayed 7 hours due to mechanical issue(s). 2. The in-flight entertainment system was down/inoperable for most of the flight. 3. The menu item I wanted to purchase was not available. I was told that it was not even loaded on board and it was implied that maybe it had been discontinued????"
Cons: "5 minutes before we boarded they tried to change my seat without informing me.... luckily it popped up on my phone that my seat had changed I reserved an aisle seat when I made my reservations five days before the flight. All of a sudden they put me in the middle seat ...so I went to the counter and the person at the counter tried to tell me that I just changed to the aisle seat that I had which I actually have had for 5 days and she tried to tell me that I was lying to her I was not very pleased with United at all!!! I made it very clear and even showed her the email from 5 days ago where I had that seats all along the aisle seat that she took away from me and put me in the middle somewhere so three minutes later she told me to look at my phone and she changed me back but that's after she basically called me a liar and said I didn't know what I was talking about!! Worst US AIRLINE!!"
Pros: "More leg room on this flight than previous united flight."
Cons: "Entertainment worked for 20 min on a 5 hr flight with a 1.5 hr delay."
Cons: "Crew members were not friendly. There was no in-flight entertainment available, and no snacks that were complimentary."
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Pros: "The crew was exceptionally friendly and helpful. Water and drinks were offered regularly. For those who had the app there was inflight entertainment. We paid for plus size seats and had enough leg room."
Cons: "I believe that on the long flights built in entertainment screens should be standard. Most people did not have the app and many spent 8.5 hours without anything to do. Food is not offered on this long flight unless you pay for it. You must walk to the very back of the plane where the food is in warmers. I got a hamburger and it was a bit dried out. Could have been worse...just hard to handle since tomato, lettuce and condiments were on the side. A larger person sat next to me and took use of the armrest between us which made me feel like I lost 4 inches of my personal space."
Pros: "Thanks for the ONE toffee cookie at the beginning of the 8 hour long flight."
Cons: "I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. There was one younger African American flight attendant with a light brown, long curl wig that didn't look like she wanted to be there. You can tell by all her eye rolls, sighs and not responding back to numerous thank yous given to her. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same."
Pros: "pleasant staff at terminal"
Cons: "notified at absolute last minute that flight was canceled with no weather related cause. Airline knew ahead of time as aircraft did not arrive. poor communication overall."
Cons: "United cancelled my flight. Terrible customer service"
Pros: "The flight attendants were friendly for the most part."
Cons: "On both flghts we requested a bassinet for our 3 month old. We were told on the phone if one was available we were able to have it. Both flights had bassinets but we weren't allowed access to them. On our first leg the bassinet was in economy plus and we were economy. On the way home our fight was downsized to a smaller plane and the airline was too busy trying to cut 25 people off the fight they weren't able to give us a seat where the bassinet would be. We asked several flight attendants and got different answers from each one."
Pros: "The crew on board the flights were always friendly and Stern with unruly customers. Very good job in that department."
Cons: "I am 5'10 and 155 lbs I wasn't so cramped in the sets that when the person infront of me put there seat back I couldn't cross my leg or sit comfortable. I can't imagine what a person any taller or larger then me felt. Oh also the average size man sitting extra to me was spilling over my seat. Luckily he did not smell and was very apologetic. The only reason I booked through united was because of how cheap they were. But with Lon delays. Rude check in emoployees, bad snacks, zero in flight entertainment 7.99 to watch tv? Come on you have us trapped already. (returning to Hawaii) and one of the worst seating set ups of my life. Yeah I'll gladly go back to delta."
Pros: "They offered complementary snacks and water at the gate when the flight was delayed by 2 hours for mechanical reasons. After such a long and tiring day, when I went to buy a drink onboard, the flight attendant didn't charge me. It was done as a courtesy for the lengthy delays. This was much appreciated and honestly made the irritation with the delays disappear. It's amazing what a little thing like that can do for a person. All the flight attendants were gracious and helpful. Overall, they made the flight good."
Cons: "I had to run to make this connecting flight due to the previous flight leaving an hour late, only to learn the flight was delayed. It was delayed 2.5 hours for maintenance."
Cons: "Over 3-hour delay. Various text messages including one that indicated the flight was leaving 5 minutes earlier; then it was delayed again!"
Pros: "The crew was good. Direct with instructions and efficient."
Cons: "On a 5+ hour flight, I should not have to pay extra for the little TV, when other carriers are offering this in-flight entertainment for free. Nickel and dime-ing customers does not bring loyalty. I'll be returning to flying almost exclusively on Delta."
Pros: "That I made it home and had an open seat next to me"
Cons: "Service was unfriendly. Didn't have headphones, didn't have pillows. Seat was not much leg room. Plane had a hard landing with screeching tires, like a car that's spinning out of control. The passenger nearest me said that's the last time she's ever flying United, that she'll stick to Jawaiian from now on. I mirror her sentiments"
Pros: "We had economy plus seats, so I could still feel my legs and didn't have a near panic occurrence. Good news! The dents in my husband's knees from the previous flight are gone! A/C worked great."
Cons: "United flight attendants could use a good Dale Carnegie course. The attendants on our flight exuded "GO AWAY!" Our row mate (aisle) had a broken seat that she paid extra $$ for & she asked to be seated elsewhere. Attendant said there are no more seats. There was at least one seat in first-class; we could see it. She also asked for more pretzels......2 1/2 hours into the flight...the attendant said I gave them out already. One pack of pretzels? I wasn't offered any pretzels at all. And the movie choices....what?!?!?!?! I can't even begin to describe the disappointment that your "selection" of movies caused. This isn't a hop to Hawaii. It's long haul. Oh. And my feelings are still a little hurt I at being subjected to the SMELL of baking chocolate chip cookies that were being served in 1st class. Really? Superman vs Batman, Captain America, Barbershop II, Jungle Book, etc., AND having to smell cookies I can't have? It's just too much to take in on a 5 hour flight."
Pros: "The flight landed safely and was only a few minutes late after delayed departure of 25 minutes."
Cons: "A problem passenger ruined the flight for me and several others. He continually left his seat when the seat belt sign was on. I figured he was back smoking or vaping in the lavatory as he came back smelling strongly of after shave, bit seeing him weave around he must've been drinking. Then he stood in the aisle and poured more after shave down his shirt and outside his shirt. The smell was so strong it gave me a headache and make me sick to my stomach. Then he left his seat and sat behind us somewhere with a woman. A flight attendant told another man to come up and sit where he had been sitting. After the man went to sleep this guy came up and kicked him out of his seat. Then he asked the guy by the windows to switch seats with him which the guy did Kama then he proceeded to make him move several times as he had to get out and get out of his seat looking for something. I'm not sure how these things are handled normally but this guy really ruined for me. Aren't there consequences for ignoring all the rules? I probably won't fly United again."
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Cons: "I Purchased 2 round trip tickets for myself and my son. My son had a change of plans and purchased another one way ticket to leave a week earlier. So his first leg of my purchase was not used. They resold that seat on May 27. So they made money Twice on that seat. Then when we checked in to return on 15 June. We were told his ticket had been cancelled and I had to purchase another ticket for his return. The flight was NOT sold out. My entire row of seats was empty. So I paid for 2 seats for the same flight. This is theft, coming and going and I am calling my lawyer!"
Pros: "I enjoyed very little about this experience. The crew was cordial however they lose the ability to perform simple tasks by the long standing protocols and overcrowded flights. Most of the crew are as unhappy as the passengers."
Cons: "The plane hit the brakes while taking off and returned to the gate due to a warning light. We were told nothing other than we needed to wait. They said the fix took 5 minutes but our wait took 2 hours. Not efficient. They rent out tablets for on plane entertainment, unlike every other plane I've ever flown, they make you pay to keep you happy during a 5.5 hour flight. Food was horrible. The seat did not recline and they eradicate every ounce of comfort to overpack the plane. The Captian made little announcements and the one he did make upon decent, started with "please fasten your seat belts, we are 65 miles away from Honolulu but...", I was sure the "light" came back on 30k feet about the pacific and we were going down. Finally - the last announcement from the head stewardess didn't include "Aloah, thank you for flying United". Seems minor but it goes to show they don't care anymore. That's the first time I hadn't heard the welcomed message after my 20th trip to the Islands. After my return flight I vow to never fly United again."
Pros: "Crew was friendly. It was a long flight, so glad that came around in between drink services to offer water."
Cons: "Not that much content on the entertainment device, several movies were only playing in Japanese and no option to change to English. My device kept shutting off at random times despite having full battery."
Cons: "We were frustrated because we chose United flights but then got put on Island air from Maui to Honolulu who has completely different baggage guidelines and ended up costing us quite a bit more because our carry-ones weren't 16 lbs or below. I don't like things like that, so I wasn't very happy with that part of the trip. I don't think that is United's fault-probably Kayak's. Flying in general just isn't pleasant anymore. The crews aren't happy or fun and they've gotten so cheap on everything, and charge you out the nose for everything. The airplanes weren't clean. My 2 year old had to brush off a seat of crumbs on her seat before she sat down! Just sad where it's gotten in this crazy world. We used to love to fly, and now we are just always glad to be done with the flights!"
Cons: "4 hr delayed departure. fine... better safe than sorry when there's a mechanical problem. BUT-- there was no compensation.. no free drinks, no free food worse: the flight left after lunch but there was only breakfast food (since it had been a morning flight). and THEY RAN OUT OF FOOD FOR SALE. despite the 4 hour delay. we were starving. then... we FINALLY arrive... and wait another full HOUR for the gate to be opened. because it had "timed out" (because we were so late?) and apparently, they have to call someone in from who knows where to unlock the gate... it took an hour! we basically lost a full day of our Hawaiian vacation"
Pros: "Crew was friendly"
Cons: "My husband, myself and 11 year old son were seated separately. We requested seats together. I was told by the desk staff that there were younger children also seated away from their parents. Once in board, I observed several families with adults seated together and children older than 11 seated together. Priority should have been given to younger children to sit with at least one parent. I was uncomfortable with my minor aged child was seated with strangers for a 5 hour flight. In flight online entertainment didn't work initially."
Airlines flying from Aspen to O'ahu have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Aspen to O'ahu
Masks required on board, masks provided on flights from Aspen to O'ahu
Social distancing seating
Middle seats unavailable to book on flights from Aspen to O'ahu
Testing for antibodies, testing for symptoms for flights from Aspen to O'ahu
Waiving of change fees. Search flexible flights from Aspen to O'ahu