Cons: "The check in gate wouldn't let us board and we lost all our money! :)"
Pros: "Flight crew and personnel at check in were excellent and professional."
Cons: "I wasnt accomodated for my meal preference. The cabin was old and creaked alot. I was not informed by kayak of absence of luggage allowance"
Pros: "The food was excellent and the cabin crew were friendly"
Cons: "Not enough water available as it was a very warm flight and I was quite dehydrated"
Pros: "Plan crew , pilots , services on plan and cleaning"
Cons: "Land crew , airport , and airline disorganized I wanted to complain about crew member , But she will not give her name or ID number, And when I snap a picture she calls the police , Her bag was inside her shirt and she will not revile"
Pros: "Professional, friendly, passionate, and caring crew. Amazing food. Smooth take off and landing. Quick and organized boarding."
Cons: "Checking the luggage at Athens Airport. Customs staff for tax refund also at Athens Airport."
Pros: "Consistently on time flights, friendly staff, and comfortable planes. Great value for money!"
Pros: "The flight attendant was welcoming at the door and the service was done efficiently."
Cons: "The tv monitor at the airport never bother to inform the passengers which was the boarding gate. After asking other passengers we deducted the gate number. The boarding was like a cattle drive bordering on a stampede since Aegean Airlines didn’t bother to divide passengers by groups, so people rushed to be first in line. We waited standing with our carryons for over 45minutes. Nobody knew what was happening or when they will start boarding. Naturally, when we finally got on board people where blocking the aisle because Aegean didn’t bother to board from back to front as it is usually done. The flight attendants were sweet but their English was almost unintelligible. My brother works and I worked for major airlines and have never seen anything so disorganized and unprofessional."
Pros: "Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood."
Cons: "The seats were uncomfortable for this length of flight and space very limited."
Pros: "Crew very helpful and happy to assist Good communication"
Cons: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Cons: "40 mins inside the plane before departing with temperature 30 Celsius when aircondition not functional"
Pros: "The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well."
Cons: "Being called to wait to board in a Que when we did not need to like Ryan Air"
Cons: "Disembarkation via buses. Not great."
Pros: "I would tell the boarding man (C. G..?..) that I know that TIME IS MONEY, and for that I pay my money to the air lines to help in doing my stuff (like boarding) GENTLY and respectfully. Actually, when I noticed this from you twice, I had an embression that the passport nationality harms you.... Any way, thank you."
Cons: "Food was good. Chairs were clean and relatevly good. Thank you"
Cons: "They locked the bathrooms whenever the staff were passing around drinks, food, or collecting garbage. They claimed it was due to "safety" but every staff was easily walking around passing around drinks. There was no turbulence. Even when multiple people tried to get up to go to the restroom, they sent them away. Finally, when they unlocked the bathrooms after a good 30 mins, there were HUGE lines. They did this multiple times. It doesn't make sense to lock the bathrooms that long. People need to use the restroom and then they create larger lines which is more dangerous because even more people are standing up at the same time. Doesn't make sense. Will probably not use this airline again if this occurs again."
Pros: "The food and the crew"
Pros: "short flight but managed to get some coffee/food, very helpful and polite crew as always"
Pros: "Was good space."
Cons: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."
Cons: "Cold on the plane"
Cons: "We're not on this flight"
Pros: "Legroom Polite and attentive crew"
Cons: "Flight times No onboard entertainment"
Pros: "Very bad"
Cons: "All the team"
Pros: "Purchased these flights and had no idea baggage was not included. It was not transparent up front and I potentially would have purchased a different airline had I known."
Pros: "good service prompt take off quick disembarkation"
Cons: "the two paramedics in the seats next to me clearly engaged in an inappropriate workplace relationship lol"
Pros: "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."
Cons: "Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait."
Pros: "plane packed full but staff still managed to look after passengers needs"
Cons: "dislike bus transfers to terminal for economy reasons"
Pros: "We had a technical problem after take off and our flight needed to return to Athens airport. The Captain assured all the pax this was not a safety related issue, and a fresh plane would be ready for us when we landed in Athens. After landing in Athens at a remote gate, we were bussed to the terminal, waited for no more than 10 minutes to another aircraft to make our journey to Paris. As we got on the bus to go to the new aircraft we were handed a letter with apologies for the disruption. In this letter we were offered a free flight anywhere within the Aegean Airlines network, valid for 12 months. I thought this was great customer recovery. The same technical and cabin crew took our new plane to Paris and we managed to make up a reasonable amount of time delay. This was an unforeseen situation handled very well. Well done Aegean."
Cons: "I would like if you call me and I tell you. 972-508935554"
Cons: "No entertainment"
Pros: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."
Pros: "The flight attendants were quite cheerful and helpful. And the meal service on the flight was quite nice, including the meal, beverage and tea service."
Cons: "From the moment I arrived at the airport, the machines would not accept my passport, then when they finally did, they would not print my boarding pass. The staff at Athens airport were not at all friendly nor welcoming. Their system had booked me into a middle seat near the front of the aircraft even though there were empty rows a little further back. Why not fill aisle and window seats first? So I had to change my seat during check-in. The original aircraft was apparently due for some sort of inspection which was unscheduled and they had to change our aircraft (either a really poor job by aircraft operations, or code that something bigger was wrong). This delayed the flight. But it wasn't until after we had all boarded the busses going to the out gate that they realized this was going to be an issue. Get off the bus, back inside the gate area, and wait for more information. The plane we were on seemed very old and in need of much attention as there were large spots of missing paying along the wing (just outside my window)."
Pros: "The spinach pie and greek yogurt with honey breakfast was the BEST airplane food I've ever had! Also, I was seated in the exit row and there was a good 10 feet in front of me before the next row of seats. I didn't know what to do with all that space. Great experience"
Pros: "Was ok."
Cons: "Delays due to ground traffic in Mykonos"
Pros: "Border and de boarding front and back of the plane"
Pros: "Everything is perfect"
Cons: "No drink at the flight"
Cons: "I was shocked to find that we had to pay 60 euros a bag at check in. This was almost as much as the ticket and higher than any baggage fees we have paid on other airlines for much longer flights. it is a terrible way to finance an airline and be assured that we will not fly Aegean if there is any possible way to avoid it."
Pros: "It was inexpensive therefor I didn't expect much although I got more than I paid for!"
Pros: "Not alot. The crew were very professional and nice to the eye"
Cons: "No information on delay. Boardind process: id and boarding card were checked on entry to the gate area. Then once again before the actusl boarding: doing the ssame job twice and creating a further delay."
Pros: "Friendly crew, in time flight"
Cons: "I don't like that it keeps on delaying. I don't like the shakiness of the whole flight."
Cons: "BE EXYREMELY CAREFUL WITH BAGGAGES FEES: 35 EUROS x2 MAKES A BIG DIFFERENCE AT THE END. I would not have picked kayak if it would have been CLEARLY indicated when I bought the ticket"
Pros: "great crew, all smiles"
Everything was fine. It was a quick flight so unfair to judge most things.
Amazing boarding, excellent flight
Small but roomy plane. Quick and nice flight
More quiet from the other passengers. More comfortable space in front of the seats
Quick flight. Easy and cheap! Better than taking a ferry over 4 hours
Flight delayed and jampacked full.
Cons: "More media or WiFi on board (& not only for flights abroad). Thank you."
Pros: "I’m an average size male and I could fit in the seat"
Cons: "3” leg room."
Pros: "Attendants with positive attitude and smiles."
Cons: "Earlier notice when there is a delay occurred, so that we could arrange our time better, with no hurry or longer with some people."
Pros: "Excellent service"
Pros: "Super easy boarding, crew was nice, no troubles at all with baggage"
Cons: "You need to download the Aegean Airlines app beforehand if you want access to any kind of entertainment on the flight."
Pros: "Flying with Olympic Airlines on their ATR-42, it was only to be a quick flight hopping from Athens to Limnos. Despite only a 25-minute cruise, the flight attendant still walked down the island with complimentary drinks and snacks, making the whole flight experience rather calm and enjoyable."
Pros: "Very punctual and easy. Very friendly crew."
Cons: "The seats feel small both in width and in leg room. Online check in did not work properly--I got a message that I was put on the stand-by list."
Pros: "Only 45 minute flight. As soon as we got up we started descending. Everything went smoothly."
Cons: "My friend and many other passengers were held on standby and made to believe that they themselves had purchased the standby ticket when that simply was false. The staff were unhelpful in managing the situation and although everyone got on in the end it was an unpleasant experience."
Pros: "At least they didn't recharge me for the luggage. Although the baggage check-in person did not like this. Informed me that I had not paid, and when I showed her the paper and pointed to the desk across the terminal, she reluctantly accepted it. Flight landing and takeoff were good."
Cons: "Totally impossible to make over an hour connection time. The airport passport control and security checks were poorly conducted and multiple checks for all the same information. I assume part of this is because Turkey is not part of the EU, but customers should be made aware of this on booking. We got through all the checks and briskly walked "straight" to the gate where we were informed the boarding had closed 4 minutes before. We were sent back to a desk with very poor directions how to get there, where we were informed that we had plenty of time between flights. They allowed 55 minutes and it took us 80 min to arrive at her counter. She accused os of stopping, maybe to go to the bathroom, or get a cup of coffee, of which we had not even hesitated in our jog to the gate. They refused to rebook our ticket and we then had to go, in a very round-about method back through the airport to recover our "lost" luggage because it had been removed from the flight we were supposed to be on. We were not informed that it had been removed. I had to ask if it would be in Heraklion when we arrived and then she said, "oh no, it was taken off the plane when you didn't board". After picking up the luggage, we were to find a travel agency to book a new flight and go through the entire check in process again. I asked if there would be enough time to accomplish this and was told "it should be, if you don't make any stops." After walking back & forth through the entire airport at least 3 times, we ended up with a last minute gate change and apparently was not the only change. There was no control of the loading. Seats were like sitting on stone. I will never willingly use Agean or Olympic or whatever it was, again. This was not inexpensive. Rebooking for this less than 1 hour flight cost me 106 Euros each."
Cons: "Airline lost my checked bag"
Pros: "Again a comfortable flight and pleasant crew."
Cons: "A slight delay boarding.but staff very friendly and helpful."
Cons: "They were super late and lost our bags."
Pros: "The spaciousness. The brightness of the airplane—not just clean but glowing. The crew was too perfect. Did you clone Stepford wives?"
Cons: "Nothing. No negative remarks from me"
Cons: "Got into the city an hour late. No explanation. Airline is completely disorganized."
Pros: "It was by far the best of all 3 of the flights I had to take to get to Greece."
Cons: "They lost my luggage and the crew would not let me go to the restroom."
Cons: "Bags hasn't arrived in Corfu. We came for a wedding and ended up with no dress or anything. Very annoying!"
Pros: "Very fast and nice crew"
Cons: "The landing was a bit shaky and they boarded very late"
Pros: "Aegean airlines is always spot on with service and punctuality!"
Pros: "Great that they boarded families with young children first. We then were bused to the aircraft. Short flight and bags came out quickly."
Pros: "Plenty of room, friendly flight crew, comfortable cabin. It was my 4th flight that day and definitely the best of the 4. One long flight I had that day had poor air circulation...the Aegean flight had air vents that worked!"
Cons: "We arrived in Athens earlier than planned and would have liked to have been able to get on an earlier flight. Aegean would not let us trade to an earlier flight...only way to fly earlier would be to pay full fare again."
Pros: "Nice service on short flight"
Cons: "The plane did not arrive at the terminal. Required going down stairs, riding a bus to the terminal. Baggage was slow."
Pros: "Short flight."
Cons: "Late for no good reason (they said operations which to me read we are just kind of disorganized at the gate), boarding was chaos and they carried out service so slow that only about half the plane got it. Also crew was rude and demanded that I take my headphones off though I could hear them fine and was complying with instructions to raise seat and table as they were mentioning the headphones. Wasn't worth pointing out that and the fact that other ppl had headphones to them as they all seemed miserable to be there anyway. Just complied and was happy it was a short flight. Oh I guess on the positives the plane didn't fall apart midflight and only one wheel broke off on landing (kidding I felt safe)."
Pros: "It takes only 45 minutes or so. I could leave the plane in a short time sitting at the rear. They open both doors, and a bus takes the passengers to the terminal. I could sniff that typical Creten air when arriving: kerozin+ breeze from the air. I love it!"
Cons: "I was less lucky concerning my seat from Athens to Heraklion. I got a B seat, happened to sit next to a rather fat man in row 29. I am not a Twiggy myself, if it means anytning to you. His wife was sitting in front of him, more comfortably. It is a private problem of course, not their fault. Economy is economic."
Pros: "On time and great service"
Pros: "Spacious seats with lots of leg room"
Cons: "Boarding was late both flights and we were delayed"
Cons: "Myself, my husband, and our two young children traveling with my elderly father in law nearly missed our 5:50 AM flight out of Athens due to incompetent staff and a frozen system that was assessing an absurd 50€ PER carry-on bag fee for each of us plus another 50€ for one carry-on tennis racquet bag! Be warned that with Aegean you end up paying an additional 50% or more of the cost of the ticket in "luggage allowance." These are misleading and deceptive business practices. Not to mention how ineffective it is to hold up a flight by making a person run around to various ticket counters to pay the hidden fees. Now that we are leaving the island to London via Athens the airline refuses to connect the two legs of the itinerary despite the fact that they are both on Aegean. The only reason being so they can assess two separate "luggage allowance" fees. We warned guests visiting from abroad prior to traveling to be sure to pay the mysterious "luggage allowance" fee. They did so and yet were told they needed to pay yet another one once they checked-in. Flying Aegean is an infuriating exercise in paying multiple hidden fees, bureaucracy and inefficiency. This is how they say, Welcome to Greece!"
Pros: "There is nothing good to say about this airline other than the plane made it to the destination"
Cons: "45 min on line at the check in counter in Athens. Luggage policy online not clear. Attempted to charge for each bag $60 EUR for each piece. Considered a tennis bag a sports bag and charged me 50 EUR for it. Counter person was unclear on how I can pay for the baggage. The sports bag had to be paid at a different counter at Athens airport. I had to ask for a supervisor because we were at the counter for 30 min and were within 15min of flight departure. Supervisor had to escort us to the gate to make the flight on time. On the return, declined to connect itineraries to get our bags checked through from LXS to ATH to LHR. Declined to charge us one fee per bag. 18 EUR per bag from LXS to ATH and 40 EUR from ATH to LXS per bag totaled over 200 EUR for the family of four for baggage. Inexperienced and rude staff all around. I hope to never have to fly them again."
Cons: "free seat taken by random woman. crying girl near me."
Pros: "The flight was short"
Cons: "The ground crew was extremely disorganized and rude during the boarding process. They were also delayed and failed to communicate timely updates to passengers waiting in the boarding area."
Cons: "Waiting for flight all day in Athens airport"
Cons: "They charged us 40 euro per suitcase, it is not a budget airline, the ticket price was already skyhigh for a short flight"
Pros: "Nice crew"
Cons: "Seats had no cushion and no leg tokm"
Pros: "Arrived quickly and safely."
Cons: "Nothing bad to report was a brief flight."
Pros: "Crew was nice"
Cons: "Everything else was awful. So unorganized."
Pros: "It was nice trip tomorrow I am travelling back, then I conclude full reviews."
Cons: "I bought my ticket more than two weeks ago, yet I was told I was placed on standby because "It's a pretty full flight." No explanation was given to me other than that. When I was finally assigned a seat and was one of the last ones allowed to board, I was assigned a dreaded middle seat! I could understand this treatment had I purchased a ticket at the last minute, or if I had missed my flight, but when I had already paid for a seat more than two weeks earlier? Unacceptable."
Pros: "Flight was delayed, but other than that is was a hassle-free trip. I was happy to have made my 1h15m international connection -- through passport controls and customs without even blinking! maybe I was lucky it is off-season?"
Cons: "Boarding was a bit of mess and lots of pushy people, but welcome to the airport."
Pros: "Convenient experience. It was a short flight so there isn't much to tell. Overall had a great experience."
Cons: "Ogvifigufifigugjfyvkxmvfyjexjmlfydvpnhztvo vhfjfufvk"
Pros: "From checking up to boarding was perfect. Everything was on time.very smooth landing. Airline staff was well cooperating,"
Cons: "First checking bag was expensive (35$) for solo travelers,"
We were kept for 90 minutes in the plane without explanations, only when passengers started to make troubles we were given same vague excuse and vague estimation for take off. It was preferable to leave us in the building to be able to circulate.
Four travelers paid for selected seats together. None of us were issued seats together.
One crew member was particularly rude and officious
Connecting flight was cancelled
We got flight delay for about 40 - 50 mins.
The flight was too late so we couldn’t take it and lost our whole money. The risk not to get the next flight in Belgrade was too high. There was no other fly in Belgrade, so we stayed in Germany and bought for 500€ flights for today evening.
In Lisbon, half the people in the aircraft, more than 30 persons, did not found the luggage, the company told us nothing and we spent all night (from 8 PM to 4 AM) to declare them lost. They called after 5 days to tell us the luggage was found, we had already left Lisbon by then, asked to send it back home. So, we bought new suitcase, clothes, everything. Wen we come back, we found that the pilot decided to leave about 50 luggage on the airport, in order not to lose the take off slot. U intend to ask for compensation, it was a decision of the company to leave without the luggage and they told us nothing.
I received an email that the flight would be delayed for few hours. For that reason I arrived only one hour later from the original departure, still 3 hours before. The check in was closed and I was able to bring my big suitcase at the gate instead. I already paid 90 euros for that as a part of my initial reservation . At the gate I had to pay additional 65 euros. I will never again fly with Wizzair.
Delayed departure and boarding due to airport operations, not fully Wizzair's fault. But considering of already standing 3 hours for security check, standing another 40 minutes for boarding was killing my legs.
I was not boarded because i was positive on my pcr test
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Pros: "Professional and safe"
Cons: "Better boarding (lines too long)"
Pros: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Cons: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Pros: "Boarding took forever and we were an hour late"
Cons: "Start boarding time 30min before it is set to fly instead of doing when we are supposed to take off"
Cons: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Cons: "Not having a 3+ hours take off delay"
Pros: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Cons: "6 hours delay due to bad weather."
Pros: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Cons: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Pros: "Good airport . Punctual flight ."
Pros: "Flight arrived"
Cons: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Pros: "I liked how the crew on the plane worked. Very nice."
Cons: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Pros: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Cons: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Pros: "Got me to where I was going and the airline stewards were polite and helpful."
Cons: "Like all budget airlines, Wizzair has low fares and anything else is a nickel and dime game. When did a cup of coffee cost anything? Is this the norm? I would not know. I travel with a musical instrument (guitar) in a soft case. Easily fits in overhead bin compartments. The airline would not allow me to carry it on (only recourse was to purchase a second seat for it). I was forced to pay a baggage fee (around $70 u.s.dollars). For what? To pray it doesn't come back to me damaged? To their credit, it did not..."
Pros: "Crew nice,seats ok"
Cons: "Expensive hold luggage,rip off"
Pros: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Cons: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Cons: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Pros: "The Crew was excellent"
Cons: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
Cons: "Last minute boarding change & overall 1 hr delay"
Pros: "Space. Priority Boarding"
Cons: "Strong bad smell. One hour late for departure."
Pros: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Cons: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Pros: "So many crying children"
Pros: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Cons: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Pros: "Price and schedule. Going on time with no delays. Good value for money."
Cons: "Very hard on baggage policy"
Cons: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Pros: "The crew are always lovely,very professional,helpful and make us feel welcome"
Cons: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Pros: "Super easy online check-in, comfortable plane, lovely crew"
Cons: "Waited a bit in a long hallway waiting for the last flightload of passengers to deplane."
Cons: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Cons: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Cons: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Cons: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Pros: "nice servers"
Cons: "no kosher food for free"
Cons: "Extra prices. Should have took a better airline and pay more. Came out the same. Make sure you tell guest to check in online or they will. Hangs you $50 to check in at the airport"
Cons: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Pros: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Cons: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Cons: "The flight is late from tlv to luton and from luton to tlv."
Cons: "I didn't eat No entertainment"
Efficient boarding and offloading. Cheap flight… get what I paid for!
un enregistrement des bagages par ordre de vol. Le plus tôt en premier;
flight was delayed but overall all was good
Very much on time, enjoyed the magazine and services
A coffee at 7 am in the morning would have been nice.
Welcome to the new age of flights!
We hope that soon Sky Express will have the entire airplane fleet refreshed. More new airplanes to fill the gap and expand further direct flights to new airports. Crew acts responsibly and kind, which is even more important at this pandemic period.
I was going to miss my connecting flight with sky Express also and the people in the office said they couldn't help me book another flight for the next day, but that I had to wait until anthens and go their office to help me. Other people on staff were friendly though.
Pros: "Not a lot of anything."
Cons: "Everything. Just a really bad flight I’m general."
Pros: "Never again"
Cons: "I had to pay extra for baggage, I had baggage on the booking, but upon booking it was only for 8 KG, and need to purchase more, The baggage cost was almost equal to the ticket, needs to be addressed on the home page, I pick with baggage and then booked the ticket, needs to show that it is not the same baggage as other flights, comparison is wrong."
Cons: "Only allowed 15kgs even though we had booked for 23 on the way to Santorini. Not sure where this discrepancy occurred but had to pay for extra weight."
Pros: "Crew and flight attendants were highly professional. Arrived early; short boarding time. Airport was clean and easy to navigate. Good places to dine."
Cons: "The web site is difficult to navigate, including the determination of luggage pricing and seat assignments only available at check-in."
Cons: "Three hours of delay for no apparent reason."
Pros: "Fast flight. Nice staff onboard aircraft."
Cons: "The boarding process at Milos airport is a bit slow but I guess that is to be expected in the islands."
Cons: "I have never been treated so horribly by another human as I was by the boarding gate agent. My luggage was a roller board that was approved by the check-in counter to go aboard. Upon boarding the woman refused to let me board stating my bag was too large. I was charged 60 euros."
Cons: "The repeatedly delayed our flight without further information, leaving us in the dark as to what was goin going on, the reason for the delay, and when the expected new time of take off is. Disappointing service. Could have been better handled by sky express staff."
Cons: "Flight delayed with no notice / flight attendant rude , very bad experience"
Cons: "Sent the passengers but not your bags without telling us. Caused a great deal of trouble, time and anxiety as we had another international flight to catch. Would not fly them again."
Cons: "After years of checking in online well before a flight with other airlines an inability to do so for this sky express flight made me nervous that something was wrong or that I would be charged a fee to check in at the airport. Ultimately everything worked out once we arrived at the counter."
Pros: "Delayed 90 min and missed our connection"
Pros: "Quick boarding"
Cons: "It was terribly hot - everyone on the flight was fanning themselves with the emergency instructions and looking miserable. The individual air didn't work either. Felt like I was going to passout."
Cons: "20 min delay Crew doesn’t smile"
Pros: "The cabin crew was professional and helpful"
Cons: "If buying through Kayak, it isn't clear that SkyExpress has severe weight restrictions on luggage. You are allowed a small carry-on, but at the discounted fare, any checked baggage over 8kg is charged at 8 Euros per kg (around $4.25 per lb), which can add up to a large surcharge quickly."
Cons: "Great flight, great people"
Cons: "Long wait and crowded Santorini airport"
Cons: "Paying $600 for the next leg of our flight because of airline delay."
Cons: "My name was listed twice on the iten. Didn’t bord."
Pros: "Once on plane rest was quick"
Pros: "Fast check-in at counter, no line. Was invited to Sky Express lounge prior to boarding. Small plane meant a quick boarding with no issues."
Cons: "Flight was 20 min late."
Pros: "No pros. Will never travel with them again."
Cons: "The flight was an hour late and there was NO air conditioning on the flight. It was 87 degrees on the flight and we spent almost 2 hours in that heat on the plane between the actual flight time and just sitting on the runway for an hour. Nothing was done to accommodate for the heat. I’m 5 months pregnant and felt unsafe. Everyone on the flight was suffering. It was inhumane conditions. I will NEVER fly with this company again."
Pros: "I mean the flight gets you to and from..."
Cons: "Sky charges for every KG over 15kilos unless you have a special ticket. This option is not listed on kayak and the suggest you book thru sky. Problem is NOBODY BOOKS VIA SKY AND THEIR WEBSITE IS GARBAGE. YOU CANT EVEN CHECK IN ONLINE. The result is many rude, dismissive folks charging an extra 100 euros for something you will have no control over."
Pros: "Thankfully no extra fee for baggage, although what constitutes as carry on for another airline, they require you to check."
Cons: "We were very delayed on the way leaving Mykonos and there wasn’t a single notification, update or apology. The plane had no air, was extremely hot and muggy, almost unbearable. On the other end, luggage delivery extremely delayed. Completely incompetent airline and staff. Never again."
Cons: "20 minute delay with nobody at the gate and no communication about why we were leaving late"
Pros: "Good service"
Cons: "I realize we’ve all heard the required announcements a hundred times but, if you are going to bother saying it, please speak more slowly and clearly."
Cons: "Very late and hot. Unorganized."
Pros: "Short flight"
Cons: "The tickets I purchased through Kayak stated we were allotted 23 kilo/bag, the standard for most airlines. We flew Sky Express to Santorini with no issues. It wasn’t until we were boarding to go back to Athens when the attendants for Sky Express told us the limit per bag was only 15 kilo, not 23. I spoke with someone in their management office at the Santorini airport and apparently they have different levels of tickets you can purchase, the highest allows the most amount of baggage weight. I explained to them that we had no issues flying into Santorini and showed them my e-ticket from Kayak that clearly showed 23 kilo/bag limit and they would not honor that. We wound up having to pay over $80 in baggage fees because we were lied to by Kayak. Thank you Kayak."
Pros: "Easy checkin, no issues"
Cons: "Skyexpress is extremely disorganized and the flight was very old. The flight is very small and in a poor condition. The baggage policy is very unreasonable and I had to pay extra even though my kayak confirmation says 23 kg per passenger clearly! I showed the representative and they said to deal with it from the "vendor" I used to book! Very disappointed with sky express!"
Pros: "Nice crew"
Cons: "Ridiculous wait to get a boarding pass--standing and standing in line before they opened the desk. Santorini airport a nightmare. Old plane.... the letters of the airline's name were peeling off the plane. Flight was fine"
Cons: "Trip cancelled due to high winds. I was forced to keep my luggage on the plane for an hour after the cancellation then another hour to get out of baggage claim. Don't take those small planes, fly Aegean or Olympic who have bigger planes and the best pilots."
Pros: "Short time for boarding"
Cons: "I had to pay extra charge due to lack of communication between the KAYAK and the S.A Then the KAYAK blamed me for paying this money even though I emailed them telling what happens exactly. I don't recommend using KAYAK for booking flights again"
Pros: "Flight attendant was nice. Flight time was short."
Cons: "Flight was an hour delayed, I almost missed my ferry connection"
Pros: "It was a very fast fight"
Cons: "No air conditioning on a very hot day"
Cons: "The airline closed the gates 30 minutes prior to boarding and wouldn't let us get in the plane. We missed our flight and had to find another way there. No refunds or credit"
Cons: "I purchased 3 tickets through Hahn Air for a special trip for my daughters. I rechecked reservations before to make sure had everything in place, since I named my daughter Santorini afte the island. The day of the flight, we spent 2 hours waiting in line for this flight. The service was exceptionally slow and they kept letting other passengers who were on another flight ahead of us. When I got to the check-out counter we were told that our flight didn't exist and it was like we were ghosts in the system. Even after showing proof of our e-ticket confirmation, it didn't matter. We had to repurchase new tickets at high prices and wait the whole day at the airport to get to Santorini. My friends who were traveling with us had to go on without us and the expensive hotel I purchased for the trip was a waste. We didn't get off the island until 8 and arrived late in Santorini. The whole experience was a disaster."
Cons: "They charged us 6 euro per kilo for every kilo over the bad weight limit, but our ticket only allowed for a very small bag which we didn't know until we were at the ticket counter and it was too late. No one tried to help us or have any sort of customer service so we ended up paying a lot of money so that we didn't make other passengers wait on us to transfer weight."
Plane was late, boarding was cumbersome, luggage missing and no communication. Waited 1 h for luggage and no one to tell passengers the luggage was missing. After one hour we were told that Ryan Air captain knew all along that luggage was missing and decided not to tell us. Priceless
Cons: "With Ryanair even if you break your leg during your trip and you’ll need an emergency trip back home they will make you pay a double seat (2 tickets because you have to stretch your broken leg) + 50€ commission on that second ticket. A 3€ for a small plastic water and of course a physical screaming/aggression from their staff while you are on a wheelchair. Thank you. Always a pleasure. You never surprise me."
Cons: "Ryanair website did not work properly for check in and I was charge 110euro extra upon arrival at Athens airport - myself and my fiancé are very disappointed. We arrived at the airport 2 hours before our flight and we were told we could not complete our check in process as it was only available online. The flight had delayed 1 hour and we still payed 110 euro. The crew had very rude attitude. This was the first time flying with Ryanair and it was a complete disaster. I believe it is unacceptable to pay for something that it was not my mistake and I except to receive a response from you soon."
Cons: "No service. In order to make up the low fare they force you to buy their services-food, lottary, seats- and because they pay less at the airports , they are last on the list for take off and landing."
Cons: "Hidden charges, over crowding, baggage limits just a complete rip off."
Pros: "though the plane is small the process of boarding is smooth & efficient"
Cons: "seating is small."
Cons: "All was poor the way your stuff talking in Greece extra charging it's so shame for your company"
Pros: "Getting to my destination safely and getting the heck off their plane!"
Cons: "Trip was Athens - Rome. We had an issue trying to check in online in Greece; it told us to bring our passports to the agent at the airport. We arrived at the airport 2 1/2 hrs before boarding time. After waiting in line the agent told us the check in was closed and we had to pay 55 Euros each JUST TO GET OUR BOARDING PASS. It’s paper with a bar code on it! And we had an issue checking in online. You’re supposed to check in with RyanAir 2 hrs before the plane leaves and we were 4 mins late by the time we waited in line and got to the agent. Nope, still had to pay for paper. Not to mention we had paid extra for priority check in at book. Sure felt like just a cash machine for them. Charge for water too. Awful awful company. I will never fly with them again."
Pros: "Just the Flight crew...They were ok..."
Cons: "They kept saying my suitcase didnot fit the overhead compartment. I saw so many people with the same size bag...that didnot pay. I flew from Rome to Greece, back to Rome and, Lisbon Back And forth. I will think twice next time...When I fly to Europe next year..Flying Ryanair."
Pros: "very smooth take off and landing, passengers and crew were very polite"
Cons: "it is a very long walk in Athens from the main terminal to the Ryanair extension"
Pros: "The ticket price"
Cons: "The lack of comfort"
Cons: "I absolutely hated this trip. In order to check in i had to have my tickets on my phone. Even though I knew my confirmation number. We were told to go to a terminal to get our ticket printed out. I checked in early online so that was weird. We went to the terminal and couldn't figure out how to print it out. After about 20 minutes we got upset and left the terminal to get help. A guy told us he could print off our tickets 37€ to get a flight ticket printed off. He worked for Ryanair. He said if I pull it up off my phone I could get it with an email. Unfortunately I'm a tourist and don't have signal in that country and the wifi was conveniently not operational. I was to to try a local cafe to use wifi. I went to the cafe used their WiFi and then pulled my ticket online. I brought it to the guy who needed my ticket. I asked to check my luggage on. She said I couldn't because my luggage was broken because on my flight to Athens it came back to me broken. Frustrated I walked off to security in Athens. I went to go to my gate and looked at the ticket. The ticket didn't even have my gate on there. I searched on the board for my flight to come on in English but everything was moving too fast so it took 10 minutes to do. I finally found the gate I needed to go to and left. By this time 1hr and 30 minutes we're expended before I got to even security. I got to security and through my backpack containing my camera equipment onto the scanner taking my laptop out. They kicked the back back saying I had to take all my gear out of the back so they can scan it. ( I mean what's the point of a scanner anyways) they they told me to open up my lenses to see inside.... Like what?! I did that so he could look into my lenses. Then he asked me to open up my laptop so he could see inside the laptop.... Again... Seriously?? You have a scanner. Then they told to take all my hygiene products including my expensive calone I put in my bag that was intended for check luggage and throw it away. Because my luggage was broken and wasn't able to go on the plane I lost about $100 of hygiene products. Let me tell you I also work in Africa.... I can't get hygiene products anymore. We began boarding the plane. The ticket on my phone wasn't able to be scanned and see had to put the number in manually. Then we got to the plane and told us to leave my luggage at the bottom of the stairs to be put into the plane with the checked luggage. My broken luggage that wasn't accepted for check luggage was now checked luggage just without all the important items I needed -_- worst airline and airport ever. Never fly with them."
Pros: "Every thing"
Cons: "Very good very grateful"
Cons: "We flew Ryanair from Athens and Santorini. My friend got her phone stolen the day before and had to cancel her credit card. Instead of contacting her or letting her know what was happening, Ryanair cancelled her flight. We got to the airport and they were not understanding and would not let her board, although they could see that her reservation once existed, and they just canceled it without her knowledge. We were forced to board the flight while she waited for another one in Athens."
Cons: "We only received emailed in Greek while we were in the United States and didn’t receive any emailed while we were in Greece prior to our flight to Santorini from Athens. When we went to the airport we were told that we had pay 66 euros per person because we didn’t register online for checkin. We were told that if we didn’t we wouldn’t be let on our flight. This happened with many customers that were inline with us. Terrible flight, would not recommend it to anyone."
Pros: "I was warned by my son to read all of the fine print, so I had no problems. For someone who doesn't know to do this, I could see where there could be questions and confusion."
Cons: "No drink and snacks"
Pros: "The crew was friendly and the airplane clean."
Cons: "The check in process was ridiculous. The website is too vague and didn't make it clear that your baggage HAD to be paid prior. The system isn't user friendly. I waited in line where my bag was weighed only to find out I had to go to to a different counter to pay for it and then STAND IN LINE AGAIN."
Pros: "Onboard staff was friendly. Flight was on time."
Cons: "We didn't check in online and were charged almost $300 at the airport. The only time the fee was mentioned was in an email that was sent two days ago. We were already on vacation!!! And the message went directly to the SPAM folder. Ridiculous policy that was not clearly stated. We were held hostage...even though we already paid for our flight, they wouldn't give us a boarding pass without paying this new, unexpected amount of money. Ryan Air was not clear about this policy...we went back and looked at all communication from them. Kayak was not clear either, so we will be looking for a refund!!"
Pros: "As a frequent traveler I liked how quick the process was. Fast without skimping on service. Make sure to check in online and pay for your bags prior to avoid high fees. Worth it if you read up on airline and policies before."
Cons: "The gate closes 30 minutes before flight takes off. Make sure to get there extra early for checking bags and security."
Pros: "I thought the flight crew was welcoming and friendly."
Cons: "I feel this airline tries to add additional fees for everything. Airline charges a rediculous amount per ticket if you don't print out your boarding pass to check-in. I flew with 8 family members and had to pay over $100 because I did not have a paper copy of my ticket. They do not accept online confirmations for non- EU customers and no kiosk to print one...how old school. You are unable to pay for extra baggage or overage fees at the desk where you check-in. You have to leave the line and pay elsewhere and then wait back online. The charge for overage was outrages even if it was over by 1 kg..it was over $12 per kg. By the time you pay for 3 kg over you virtually pay for another baggage fee. As soon as the plane is in the air...the carts are going around for you to by products from their catalog. Collecting as much money from the customer is the first priority....customer service is second. By the time all was said in done I ended up paying more for my flight then I could have with most other airlines. The one thing I learned was to never fly this airline again."
Cons: "to Whom it may concern. hope all is well, i was so disappointed to be charged 198 euros for the simple reason that I didn't check in and didn't add baggage. I can understand that this is a way to make money out of it but it was too much for it. I was okey about it until I went on the plane and had the cabin crew rushing at me preventing me to stand up to pick my phone from the locker above me for the reason that she's giving instructions... she had a good reason but after she finished it I tried to get up knowing that the flight was delayed for 35 minutes and still she didn't let me stand thought other people behind her where getting up... and she insisted to open my camera bag and get me the phone out of it rather then just giving me the bag, she smiled in a sarcastic way at the end... I asked her to put the camera bag next to my hand bag but she's didn't want to listen and she wanted to put it where she wants... not to mention the very bumpy landing and very fast he was almost run out of the runway, it was scary. I hope you'll read this thought u asked for my opinion Best g"
Cons: "Worst service ever. I didn't see the email reminder that they sent to print the boarding pass. I also didn't prepay my bag because I wasn't sure if it was going to be 15 or 20 kilos. They charged me 160 euros just to print the two boarding passes and 1 20 kilo bag and the man at the counter told me that I should have printed them at home. Not only have I never ever had hat happen to me on any respectable airline but we took Vueling from Mykonos to Rome and they included the bag and they printed the boarding passes for free as all other customer friendly airlines. Never again!! Horrible customer service."
Pros: "That the airplane functioned correctly"
Cons: "The check in staff at the booth were rude to me and then short with others at baggage check in Athens. I saw the gate check in employee being short to guests as well. the company culture feels negative in my one experience. To compare with another regional carrier who seemed to have it together, Olympus, the Ryanair staff didn't appear to like their jobs. Also, Ryanair charges for seat assignments even when you don't have a preference. And the checked luggage size restriction is the smallest I've ever seen. I pack light but the bag I would have needed to have a free checked bag is tiny. Again, my money will go to Olypus Air the next time I'm in this region."
Pros: "Getting off the plane after we landed."
Cons: "The staff charged me 62 euro for checking in my bag at the gate. Beforehand, I tried to check my bag in at the check in counter and the lady told me that I didn't need to check my nag in because it was within the required size. At the gate, I tried to explain the situation to the women, but they forced me to pay or threatened that I would miss my flight. Because it was their fault for not being consistent with enforcing the rules of Ryanair and a lack of communication on their part, I'm never flying with Ryanair again."
Pros: "The seats were very comfortable"
Cons: "I wish the air conditioning worked"
Cons: "Had to pay 20 euros to get a boarding pass printed because we hadn't had access to a printer and hadn't downloaded the PDF file to our phone. The customer service was terrible, we had to rush to our flight, and the baggage lady gave me back the wrong passport. What a joke. I will never fly this airline again."
Cons: "I work for a main line airline in the U.S. when we were boarding the flight I noticed we were on a 737-800 which I'm familiar with this aircraft. I know my bag will fit with no problem. As we a bearing the podium the agent says the bag is to big and demands I pay 65 euros. I am trying to explain to her that the bag will fit. Long story short they got 65 euros out of me. I probably won't fly them again ."
Cons: "Comfort: No reclining seats. No seat pocket. the back of the headrest is an eye-sore and it is in-your-face for the entire flight. They have their advertisements there and there' no way to avoid seeing their ads. Boarding: I had priority boarding, but I could see chaos taking place . More importantly, there was a lady with serious mobility issues (she was old, limping and walking slowly) and nobody from the crew even spoke to her or offered to help as she was getting on or off the plane. I had to tell someone from the crew to get a wheelchair for her after she exited the plane. Upselling: disappointed. They even sell you scratch gamble games, they charge for water during the flight. Ticketing: they charge to print your boarding pass at the airport. I usually get a printed boarding pass at the airport, but stuck to just using my phone. Can not believe this experience. What kind of a airline is this?"
Cons: "Be prepare for surprised$€£¥! Ryanair wil always find a way to get from you ~4x the cost of you ticket. They will have a charge for everything (check in at the airport=€45, select seats,etc) and you will be told from this at the check-in time. I though I was prepared to avoid all these surprises, but at the boarding time they told to most of the passengers they need to check at least one carry in item because there will be no space. They charge us €65 to check one carry on luggage, even though it complied with carry on dimensions and weight. If this surprise charge of €65 is compare to the €18 cost of the ticket (from ATH to JTR) you will note you will actually pay 4x of the ticket cost."
Pros: "on time, friendly crew, well organized"
Pros: "Friendly staff and on time"
Pros: "The staff on board is very friendly and helpful!"
Cons: "Too many handlagguages of the people, so I needed to check in my bag..... and got it back broken! :-( the service for handling the replacement of broken bags is a kathastrophy!!!!"
Pros: "nothing that sticks out, at all."
Cons: "I paid money to be 1st on/1st off. No one cared, and i was trampled Duty free ?? You have people convinced of that, in a flight from Athens to Thessaloniki?? Honesty?!! Water please: 3 euros, for a bit of water"
Cons: "They send email about check in but if you did not get it for various reasons while traveling (lack of wi-fi access) the day of the flight even though I was there 21/2 hours before I could not get my boarding pass from the agent I was told that I had 15 minutes to check in thru the Internet because I could check in only thru the airport automatic check in system as a result I missed the deadline ( only one station was functioning) and I had to pay 55 additional euros to board the flight another ways "legal highway robbery". Traveler be aware of this airline cheap tickets but they get you in other ways...."
Cons: "My flight was cancelled due to strikes in Greece. I went to the airport to talk with a rep from RyanAir in person since they charge you to speak to in the phone and they were no help at all. They did not offer any type of rebooking. My initial flight was the following day at 6:15am. The strikes were called off and my flight was reinstated but I was sent an email after I went to sleep so I missed the original flight. I went back to the airport and was refused help to rebook on a new flight because it was my fault that I missed the reinstated flight when I was contacted by email at 10:30pm. I had to book with another airline at a much costlier expense, but they were much more pleasant and accommodating and even moved me to an earlier flight at no charge. i understand the strikes are out of their control but their customer service was terrible."
Cons: "Employee was unprofessional. Yelling telling me to hurry to pay my baggage fees. Ran across and paid. Went back to him as he yelled again saying they didn't charge my check in fee. Had to run back and pay for what they didnt charge me the first time. He was yelling the entire time to hurry because I was going to miss my flight which was their fault for being extremely disorganized. Never again."
Cons: "I asked to have my ticket moved up two days which it was for a flight that wasn't full and was flying out in a hour but instead of using me to fill a seat and use my old ticket to sell they charged me a fee to change the date which was more than I originally paid for the first ticket then I had to pay for baggage wasn't included in my ticket like other airlines do. I was not the only one another guy at the counter was being charged extra for something stupid. He also stated he would not be doing business with Ryan Air again. I also will not recommend them to anyone. My flight was an hour late departing and we never were told why when I asked I was told don't worry about it in a very rude tone by the Flight attendant. During the flight it was more like a sales pitch over and over being asked if we wanted to buy refreshments instead of them being provided like other airlines. They also tried to sell me make up and perfume lastly they bothered us about donating to charities. It was a 1020pm-1120pm flight I would of loved to sleep or relax with it being so late not be hounded for money."
Pros: "The price of the ticket."
Cons: "Everything else. The seats were the smallest I've flown in a very long time. The boarding process was chaos. The flight attendants spent more time trying to sell us perfume than they did providing any type of service, such as a beverage service. In fact, they charged money for beverages (a lot too!), as well as pretty much every other aspect of the flight experience. How does it make any sense to charge you money for checking in for your flight at the airport if you have to visit the check in counter either way? Really crappy airline, I would only fly them or recommend them to someone who is also trying to pinch pennies wherever they can."
Cons: "It is unspoken that you have to print out your boarding pass at home or RyanAir charges you $45 dollars to print it out. Such a rip off. Plus they charge a fortune for your first bag! Not a cheap airline. NEVER FLY RYANAIR!"
Cons: "Chair does not decline"
Pros: "They switched the flight time from a day flight to a time after midnight which was totally inconvenient. We had to book another flight"
Cons: "They switched the flight time from a day flight to a time after midnight which was totally inconvenient. We had to book another flight"
Cons: "Everything. The way you have everything set up online for luggage and in flight is set up to extort us for money. All I did was pay 150$ for luggage that wasn't that heavy and constant hounding to buy stuff in flight. Never using rush air again."
Cons: "Lack of customer service understanding that i did check in online but i was not able to retrieve my boarding pass due wifi problems at airport. I was just charged and told it was policy. They were not helpful just confrontational. I am going to be contacting ryanair directly to complain. Very unhappy with the service i received."
Cons: "Upon arrival to the Ryanair check in booth we were appalled to find that we were assessed absurd penalty fees for not checking in on-line 2 days prior to the flight. We had to pay 58 euros for the penalty and 46 euro for each checked bag. At least 1/2 of the customers on our flight were duped in to paying the same fee. The staff was rude, unapologetic and unconcerned with the disappointment of their customers. This seemed like an intentional scam to turn a 100 euro flight in to a 200+ euro flight. They should be ashamed of their business practices and I will NEVER be flying Ryanair again. Save yourself the headache and fly Aegean Air."
Cons: "The staff before the plane"
Pros: "seats did not recline and were thin, however were fairly comfortable"
Cons: "crew kept talking on PA system, selling this or that (bad English) if you have luggage, you pay more"
Cons: "I was unable to take my Ryanair flight bc I couldn't get to Athens after a previous flight had been cancelled due to the bombing in Istanbul. I could not get through to anyone in customer service, only live chat and all they would do was have me fill out a complaint form. They refused to give me any refund or credit despite these terrible circumstances that were entirely out of my control. They took 4 days to respond. All of the other airlines I flew have full refunds or credits. Ryanair is horrible and greedy and supports terrorism"