Pros: "Ye,everything was fine"
Pros: "The crew was amazing, food and overall experience."
Pros: "The crew was good"
Cons: "Our flight was an hour late causing us to miss our connecting flight to Corfu. Had to spend the night in an Athens hotel 45 minutes from airport. Had 4 hours sleep before returning to Athens airport for morning flight. My luggage did not make it onto the morning flight and did not get delivered to Corfu for over 48 hours. I spent 3 days in the same clothes. Not a pleasant experience."
Pros: "Walked away from plane."
Cons: "The seat was the most uncomfortable I’ve sat in for some time. No in seat charge option."
Pros: "Crew was excellent"
Pros: "The flight was delayed from Geneva to Athens. The airport was chaotic in Athens and I therefore missed my connection to Riyadh. Neither Aegean nor the airport staff were helpful or tried to accommodate or reimburse me"
Cons: "More time for connecting flight. A better staffed airport, and more sympathetic staff."
Pros: "The service was excellent. I felt I was flying in first class. Thank you."
Cons: "I think the entertainment should include movies."
Pros: "delayed flight, my suitcase did not arrive to destination"
Pros: "The food was great and the flight attendants were very nice!"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
Pros: "Great staff, easy boarding, clean and the entire crew was well trained and professional."
Cons: "The seat backs are hard and there is very little knee room"
Pros: "On time"
Cons: "When I booked the tickets , anywhere it was writen that it will cost a lot for the luggages. I payed 53 euros each ticket and 40 euros for each luggage for a flight of 1 hour! It is the very first time that I pay this price! I am not happy! Kayak should advise clearly the clients for these conditions!!! And they accept no visa or bank card. All in cash!!!"
Pros: "Great service, crew and good food"
Cons: "One hour delay"
Cons: "Plane got stuck on the runway for 45 minutes citing some air congestion reason over Cyprus!!!! we where in Lebanon. Comfort is low for the prices you pay"
Pros: "Very good company Nice staff"
Pros: "The flight was most excellently attended from Paris to Crete. I am very impressed with this level of service experienced and the spaciousness of the airplane. A most comfortable and well taken care of flight. Thank you!"
Cons: "The agent at check in refused to even consider a business class upgrade, said I had to do that 48 hours in advance. Seems like a stupid policy to me, unless she was just flat out lying to me."
Cons: "At Beirut airport the manager gave permission to a passenger at check in to bypass all the passengers waiting in line just because he was with someone!!! When I stepped out, and asked him can you do this. Very rudely he said, that this passenger is business class. I didn't believe him, so I asked the second manager if this is correct. He didn't do anything about it. When on the plane, the passenger, was sitting behind me in economy class. Shitty service."
Cons: "The website only mentions about having to pay for extra luggage and they made me pay 55 dollars at the airport for a 20 kg suitcase. This is dishonest and unacceptable."
Pros: "Boarding from the club was a wonderful innovation."
Pros: "Accurate times"
Cons: "Night travelling"
Pros: "Food and drinks provided."
Cons: "Small seats. Slow service at baggage drop off."
Pros: "Nice aircraft , excellent crew"
Pros: "Everything was perfect, the flight late a little but it was ok with the connection...."
Pros: "Thanks for everything"
Cons: "Thanks for everything"
Cons: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Pros: "On time and good service"
Cons: "Check in was a nightmare. Open up the gates at least two hours before departure to avoid stress for all parties involved."
Pros: "I did not take the flight as I had to cancel my reservation due to a medical problem."
Cons: "I'm sure it would have been a lovely flight had I taken it."
Pros: "The service in overall was good. Since this is consider to be a low cost fare, my expectation were not high."
Cons: "My Luggage did not arrive. Since I have been in a motorcycle tour, I had expensive and valuable accessories and I also bought new things. For almost 48 hours, I have been very worried that I will need to go through an expensive law suite. The whole issue was cause because of overbooking. I was asked to be on a waiting list with my luggage. When I was boarding I specifically asked the local crew whether my luggage is on board as well and I was answered definitely "YES"."
Pros: "Professionalism. The flight attendants were professional, very efficient and helpful."
Cons: "Vegetarian. I should have ordered in advance."
Cons: "Doesn't mention on kayak that the flight was low-cost flight and that we need to pay extra for luggage. we had to pay it on the check -in on airport and it was so expensive."
Pros: "Clean, smooth, on time"
Cons: "Not interesting"
Pros: "Boarding was efficient but we sat on the plane for over an hour before leaving. Then when we deplaned, we were not told that we are not connected to a tube and would have to go down stairs to go to a bus which will bring us to the airport. The weather was blistering cold ! The same taxi in and out delay happened on the connecting flight to London and we arrived London at 2pm instead of 10:30am. Food was mainly carbohydrates. Entertainment was absent except for a screen showing a trailer of featured locations in Athens."
Pros: "THe food was not bad."
Cons: "They charged me for a standard one piece of luggage 35 Euro without advance notification. I forgot my phone at the gate, but they did not let me go back to take it (even when I was willing to give up on the flight and bear the cost). An awful company. To stay away."
Cons: "They should board the back rows first so that people are not jamming the isle, like they do in Brazil. The boarding ran 15 minutes late."
Pros: "on such a short trip, you don't expect a snack and service. They did."
Cons: "zero complaint here"
Pros: "Flight attendants were really nice, seats on a plane were comfortable and the views from the plane were amazing"
Pros: "The overweight woman who checked me in was aweful. As soon as I told her I was helping refugees in Greece, her attitude completely changed towards me. She was on my case until I boarded the plane. I will never again fly with Aegean!"
Cons: "Terrible EXPERIENCE! Aweful."
Cons: "connection Athun to Ionnina was late , we lost the connection flghit nobady really helped us They sent us to wait to the flight next day After a lot of talking and shouting !!! they let us fly to Thesaloniki , so we lost a day driving to Ionnina at the return ther was a missunderatandig regarding the availibility at the flight"
Cons: "If it is possible to change the timing of the departing flight from Beirut."
Pros: "Aegean is an amazing airline that takes you back To flying in the 90's the right way. It hold their staff to be poised and very elegant. The crew staff is friendly and welcoming. From great dinners to delicious snacks its the little details that captivated me and really took me back when flying was luxurious! I would recommend Aegean as a first choice for flying."
Pros: "I wish Aegean flew everywhere. Great service, AMAZING food. Great flight."
Pros: "The plane was clean and the flight smooth."
Cons: "The boarding process was frustratingly disorganized. We had no idea if we were in the right place or why boarding was delayed."
Pros: "service in-flight was very good"
Cons: "we waited at the gate they gave on check-in. we sat forever and then realized that our gate had been changed. they almost didn't let us on the flight because we were last minute. they said they called for us at the previous gate, but we never heard any messages"
Pros: "Flight was great! I was very glad to receive emails about slight time changes. Very good!"
Pros: "Friendly cabin staff"
Cons: "Long wait for check in, luggage cost 40E extra...but I didn't know it before...and then one had to leave the check in counter and go somewhere else to do it...taking more time"
Pros: "Friendly staff, quick boarding, free meal."
Cons: "Late takeoff, poor legroom."
Pros: "The crew was really great, polite and helpful:)"
Cons: "Maybe some coffee but really not necessary to make it a great trip:)"
Pros: "- Flight schedule was kept on time - Smooth flight - e-info nice provided"
Cons: "Lunch offered shouldn’t be a joke. Small quantities like we had to just say our opinion about the menu."
Cons: "Maybe quick check in for all travelers when booking an early morning or a too late/night flight.."
Pros: "All good!! No complaints."
Pros: "Perfectly on time, friendly staff, refreshments delicious."
Pros: "Friendly professional crew."
Cons: "Check-in and boarding process."
Pros: "Very nice and helpful crew. Boarding experience not great in Fira or Athens with buses involved in both but the airline itself is great."
Cons: "Boarding in Greece is always a little behind. But they always leave on time or a little early... I guess it’s fine. But it’s nice to start boarding on time also."
Cons: "On time."
Pros: "Seat definitely NOT super comfortable, but standard."
Pros: "Fast trip. Good job to the pilot even it was a delayed boarding."
Cons: "To make a better and more organized boarding gate."
Pros: "Food service was great."
Cons: "Flight left late for no apparent reason causing me to miss my connection. Was stuck for 5 hours in the Athens airport; was not given a meal voucher, a credit, a refund and I was denied entry into the airline’s lounge. Inconvenience, loss of 5 hours on my vacation, very poor customer experience!!!"
Pros: "Crew was very efficient and safety focused. Plane was clean, service was good."
Cons: "Delayed by an hour and 40 minutes with zero explanation. No updates provided, our group was stuck in Split airport for hours with little ventilation and not much in the way of food."
Cons: "Better boarding time.."
Cons: "I’d like that the personnel that check the boarding before to go to the plane, make respect the row to pass. there were Asian people who did not respect the line and they passed first before many of those we had been waiting for a while"
Cons: "On of the crew members at boarding treated us very poorly."
Pros: "quite charming staff"
Cons: "a little delayed finger at boarding gate"
Pros: "Fast boarding no delay"
Cons: "When booking I was not told that this flight would incur additional baggage charges of E70 Not happy about that"
Pros: "Everything was on-time, easy, and fairly quick."
Cons: "The legroom."
Pros: "My daughter and I had an excellent flight to Athens on Olympic Air. The service was great, check in was easy, bags came out quick and the food was good. Boarding was quick and organized."
Pros: "I like the professionalism of the crew."
Cons: "My flight from Rhodes was delayed for 7-8 hours overnight, after which I lost my connection from Athens to Belgrade and waited for another 9 hours at the airport in Athens. None of the aircraft crew was able to help me or give any information. The worst flying experience so far."
Cons: "Website wouldn't work, so I couldn't prebuy my luggage. At the airport they told me they didn't care and charged me double the internet price"
Pros: "Was not informed that the ticket was not issued. Showed up at the airport and there was no seat and no other options."
Pros: "Attendants were friendly"
Cons: "Nothing specific for this flight"
Cons: "Our first flight out of Mykonos was delayed by a little so we had to run to our connection in Athens and my bag didn’t make it onto the plane. So now I’m in London, missing a dinner because I don’t have dress acceptable clothes, can’t go out and buy any because it’s too late on a Sunday. I am also going to miss my plans which were the only reason we came to London. as I do not have acceptable clothing to go out in tonight. So it was a waste of paying the flight to London, and our Airbnb in London."
Pros: "Genuine friendliness of staff"
Cons: "Seats were changed"
Cons: "I'm a photographer on a 3 week trip. I have luggage. Unless you take the ferry, there are limited airline options to Cyclades. Aegean really doesn't want you if you have luggage. Felt like I was being scolded. True, I'm trying to be frugal and avoid a big investment in shock-proof luggage and/or checked baggage fees, but as long as it fits under my seat, what's the big deal? I'm sure I easily weigh at least 70 pounds less than the person sitting next to me, so the extra 4 kg in a backpack that I (female) can personally carry shouldn't be an issue. Then, there's no jetway. You leave the gate to board a bus that takes you to a plane on the tarmac where you must climb a rather large flight of metal stairs. Reverse direction, It takes quite some time and a few crew members to assist those with disabilities to deplane. All the time the rest of the passengers are waiting in the bus to get to their connections. Would only ever fly this airline again if it was the only option to get where I want to go."
Pros: "Accurate and on time flights Very nice team to make the boarding and the flight very pleasant ones Comfort chairs"
Pros: "The crew was attentive, kind and welcoming. The leg room even in economy class was more than you might find on bigger airlines in business class! Very pleasant experience all the way around."
Pros: "The flight itself was a pleasant experience."
Cons: "Thira airport was terrible. Not enough seating and incredibly congested. Loudspeakers were terrible and it WA very difficult to hear the announcements."
Pros: "No surprises. Good flight."
Cons: "Boarding time was a mess, there were no lines, the staff was a bit rude for no reason yelling in Greek when I do not know the language."
Pros: "The flight itself was fine and what would be expected. When we received our luggage the wheel and a huge piece of the bottom of my luggage was missing. We were in a rush to catch our next mode of transportation and were told to report it within 7 days. We took images and made the report a day later. We then received an email saying there was no responsibility on their part due to not reporting it immediately, we were told another and read it on their site. What little regard they had for our personal property left us with an incredibly bad taste and their lack of communication topped it off.. we are currently seeking compensation and will be speaking with our lawyer and using media outlets."
Cons: "Inability to communicate properly on procedures and lack of Integrity with dealing on personal properties (I.e. suitcase)"
Pros: "The view of the caldera from the plane was just amazing!"
Cons: "The airport in Thessaloniki was a bit warm, but maybe that's just part of being in Greece."
Pros: "Check in staff at Istanbul airport was super friendly and smooth check, we had couple questions but we were told in beautiful way."
Pros: "schedule time easy booking"
Cons: "Santorini airport is a mess! It cannot hold the capacity of passengers and scheduled flights. we stood like sardines for 2 hours, horrible way to end trip on beautiful island."
Pros: "I loved how even though the flight was short they still put on all the bells and whistles. From wet towels to little snacks to just being kind and polite to everyone."
Pros: "Nice flight crew."
Cons: "A snack would have been nice and we were a little late even tho it was a morning flight. But crew made it better."
Pros: "Really liked the representatives who helped us check in (there were two who helped us). I also liked the prompt service on the plane and the shuttle to/from the plane."
Cons: "The ladies at the sales counter were not able to help us with anything. We had arrived well over an hour and a half before our domestic flight and they kept telling us they werent able to solve a simple baggage payment issue. Could not get through to the helpdesk either, and the site would not let us check-in early. Absolute mess and rude customer service."
Cons: "We had a 35' delay"
Cons: "The most unorganized professional experience of all time. We missed our flight to Split and they lost our bags. No one really seemed to care either. Plus, they had no way to route us to Spilt so we had to go buy a full price ticket to anther city (Dubrovnik) just to get into the country. Worst flight experience of all time"
Pros: "The people working for Aegean and Olympic are outstanding professionals.they are very eager to help and serve the passengers in any way."
Cons: "There was a delay in the arrival.of our flight, but the airport crew caught up with the delay in an amazing way. I have never seen such a fast turn over of a plane flight."
Pros: "Late incoming flight caused delay so we almost missed the connection."
Cons: "Staff in Athens were outstanding. They contacted all those with tight connections and escorted us around Athens airport through expedited security and from one terminal to another. Without her I doubt we'd have made it."
Pros: "Nice seats on airplane."
Cons: "Outrageous baggage fees coupled with a 7kg limit for carry on luggage. My suitcase is legal carry on size (by Aegean standards) but they wouldn't let be carry it because it weighed 12 kg. Horrrible waiting area at Santorini airport, hot, poorly organized, crowded, totally unpleasant"
Cons: "My fiancé and I were begging the flight attendants for water the entire trip, they would either forget or keep us waiting 30 mins. With all honesty shame on the crew and i will never step foot in this airline in my life. Lesson well learnt."
Pros: "friendly staff, clean airplane, and on time"
There was extreme turbulence for 10-15 minutes a bit after takeoff, which of course is no one's fault. This was a short regional flight with no amenities except water. Departure and arrival wete close ro on-time. The Suceava airport is very small but pleasant and efficient. My baggage all the way from Washington DC, checked through Paris and Bucharest, arrived without a hitch. There was really nothing to complain about except a regrettable 5+-hour layover in Bucharest.
Nothing to eat or drink was offered except water.
This experience was atypical. The flight left three hours late because of engine technical issues, which meant a very long wait. Unrealistic announcements made it worse by discoursgong leavimg for water, reatrrom, etc. But the crew did its best and apart from the delay, it was not a bad flight. Good entertainment and drink service.In the end, I made my connection anyway.
Pros: "The crew was amazing. They answered to my requests politely and helpfully"
Cons: "Some of the plates/tables are not rigid/straight horizontal. Should be checked and readjusted"
Pros: "Short flight."
Cons: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pros: "Nothing. The plane was not clean, seats were awful, the crew was noit happy to be working that day"
Cons: "The Bucharest Airport is like an overcrowded cattle barn with 10,00 cows. It was a wild zoo. No real lines - just push your way in. The baggage drop was like a comedy skit - it you use this airport be prepared for chaos, not many signs and procedures that were old in 1890."
Cons: "DO NOT FLY THIS AIRLINE they lost my luggage on this flight and their customer service won't even answer the phone. I'm not sure if I'll ever get it back, AVOID AT ALL COST"
Cons: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Pros: "Flawless process! Great customer service!"
Cons: "Arrival of baggage on the carousel."
Cons: "The entertainment"
Pros: "That I didn't get poisoned."
Cons: "That I couldn't bring myself to test the sandwich for fear of poisoning. You should have seen how many people handed their sandwich back to the stewardess. What happens to those sandwiches? Do they attempt to hand the same ones back on later flights? I think they do. Anyway, take a close look at those sandwiches they give you before you bite into one."
Pros: "Great crew."
Cons: "The flight was delayed and I almost missed my connecting flight."
Cons: "The flight was 1 hour late to depart"
Cons: "The airline lost my checked bag"
Pros: "Very nice personnel. Great airline."
Cons: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Pros: "Boarding was good, flight and landing"
Cons: "Had to go through security check in Istanbul"
Cons: "Several Tarom flights leaving at the same time in the morning- total lack of basic organization: lines for all types of travelers (bag drop and check-in) mixed in. Result: long wait times, quarrels among passengers, all frustrated."
Pros: "Check in , flight info at airport great !"
Cons: "No choice for food."
Pros: "Received a banana with my meal"
Cons: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
Pros: "Short and sweet... friendly staff"
Pros: "Quick and easy"
Cons: "No food option without meat"
Pros: "We boarded a bus to go out to the plane in very cold weather. The seat I was given was in emergency exit area I told the flight attendant and nothing was done."
Cons: "They only serve pork meat that was not good"
Pros: "Food, crew cooperation"
Cons: "It was OK"
Pros: "Some us above"
Cons: "No leg room between seats"
Pros: "Very nice crew; short flight 60', 2 mini croissants and two cookies, really good coffee; easy check in; easy baggage control; people ready to help."
Pros: "All 4 flight attendants were smiling and very courteous ...:-)"
Cons: "Such a short flight"
Pros: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."
Pros: "Everithing was ok!"
Cons: "It was nothing wrong, I feel very well!"
Cons: "At destination we received the stroller damaged, with missing inter- connecting pieces"
Pros: "Punctuality, politeness, cleanness"
Cons: "Food, but not so important for me ."
Pros: "It was a pleasure to fly with them. I wish they flew in the continental US too."
Pros: "Quick boarding, Cordial crew. We got from here to there efficiently."
Cons: "No "flight experience" - it felt more like riding the bus - we got on, drank some water and before you knew it we were landing."
Pros: "Staff were cordial and efficient. Boarding was efficient and smooth."
Cons: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Cons: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."
Pros: "The professionalism of the crew and the food."
Cons: "too small aircraft sensitive towards the weather changes."
Pros: "Nice crew, roomy seats"
Cons: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Pros: "The flight was on-time. The plane was clean. It is a red-eye flight so I don't particularly remember anything else!"
Cons: "They should abolish passport control. Ridiculous!"
Pros: "The flight was on time and got us where we needed to go."
Cons: "My husband's seat had little cushioning, so that was uncomfortable. The food was so-so, but at least we were given some. I don't know about entertainment as we didn't use any. I also don't think you give boarding and flight instructions in English as well as the native language, but not being able to understand the instructions has been an issue on many planes we have taken recently."
Cons: "Arrived 15min late and I had a tight connection."
Cons: "Lack of entertainment"
Cons: "No vegetarian food option. Pretty poor food as a whole. No entertainment unless one connected to their WiFi. Crew rather basic as far as manners are concerned. I got treated better on Romania-based low cost flights."
Pros: "i bought the insurance and they will not reinburse me.. I am making sure i post this in all the disabled veteran blogs and my facebook.. once i get better i will be taking you guys to court"
Pros: "Service and punctuality were spot on. No in-flight entertainment for our short flight from Timisoara to Bucharest, so bring a book or e-book. A good sandwich was provided, though. Just found a fare with Tarom and Air France that is half the cost of the other airlines. I would definitely take advantage of this if I were headed overseas again."
Pros: "fast boarding thru automated ticket barr reading"
Cons: "On your way to the airplane, on the connecting tunnel the ticket and passport was checked again by an attendant. Why? The purpose of fast boarding was defeated by the old system again!"
Pros: "On time!"
Cons: "No entertainment"
Pros: "Staff was very greateous and attentive."
Cons: "Plane left late, the gate attendant was in no hurry to get the flight out on time and the legroom was the worst bin have ever had."
They didnt let me do the check in online. That was terrible cause I was coming from another country,so I had to go oit the airport and go un again through controls. They Also made me pay more for my bag which was very light. And the personal was not so nice.
Pros: "Smooth and simple. Great flight!"
Pros: "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Cons: "They should finally replace old ATR-72."
Pros: "Super comfortable the seats and staff"
Cons: "Nothing it was great."
Cons: "For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever"
Pros: "WeII, I didn't die."
Cons: "Everything. They gave us a 10mx10m prison ceII with no windows and no AC to wait in. EVERYONE had to smushed into this room, as each gate area has its own security. Boarding the pIane was pathetic, with us standing in a bus for 20 mins and no expIanation. The back of the seats were faIIing apart."
Cons: "Check in was slow but not crowded and they lost my and other 20 passengers’ suitcases! No information was given about why and we still don’t have any information. AirSerbia does not respond do emails or calls."
Cons: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Pros: "The plane was an airbus, nothing to rave about nothing also to complain about. It got us there safely and relatively speaking on time after a later inbound arrival."
Cons: "The process of check in was terrible could not do so on line at least in Berlin. It is possible elsewhere in the system. Long and slow line for check in and then long and slow line for passport control and security, but we survived it. Advice is arrive early, you will need the time."
Pros: "Fast service, kindness."
Cons: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Pros: "The crew was friendly."
Cons: "The boarding in Belgrade for the Belgrad-Brussles flight was delayed and a mess, but they blamed it on air control issues over Germany,"
Pros: "Crew is fantastik,Dana is the best"
Cons: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Cons: "Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response."
Pros: "Comfortable seats"
Cons: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Pros: "On time flights both directions"
Cons: "Excessive baggage charges (40-60 euro each way per bag), so buy the ticket that includes the baggage"
Pros: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Cons: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Pros: "Air Serbia did the best they could to keep passengers comfortable and send all of us to hotel during the day w food and comfortable accommodation"
Pros: "Quick and short flight. Plane was clean and comfortable"
Cons: "The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again."
Cons: "Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices."
Cons: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."
Cons: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."
Pros: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"
Cons: "They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude."
Pros: "Timeliness, cleanliness and comfort."
Cons: "Inflight duty free closed too early."
Pros: "Nice service."
Cons: "Small aircraft"
Pros: "I like it was fun"
Cons: "I liked everything"
Pros: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Cons: "Not possible for online check-in"
Pros: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Cons: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."
Pros: "Quick flight"
Cons: "Time it took to board and leave"
Cons: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"
Pros: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Cons: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Pros: "Easy check in, flight was on time, crew were nice and free meal and drink."
Cons: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
Pros: "Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck."
Cons: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Pros: "Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner."
Cons: "I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service."
Cons: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
Pros: "Food was very tasty. Staff was responsive and helpful."
Cons: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
Pros: "traveler's assistance check in on time smooth flying. nice snacks"
Cons: "online check in is not available if starting out of Stuttgart !!!?"
Pros: "It was a good flight over all, the service was non-stop"
Cons: "At JFK our pre booked seats were changed , and I had them changed back, there was some BS excuse for that I was questioning a flight attendant as to why the plum brandy wasn't on the menu,(national drink) I was told to fly first class the next time The flight back from Belgrade to JFK. I was told by the same flight attendant (Ana) that I was holding up the line, I was trying to put the carry on luggage over the seats. There was a 40 min delay in landing, the bathrooms were locked, once again the same flight attendant made a big deal of this, that I have to make it quick. The signs for the 1st class , bathroom should not be visible from the economy class seats because it confuses passengers, in the economy class, some of the passengers were sent back and not allowed to use the bathroom."
Pros: "Huge legs space for economy class, great service!!!"
Pros: "Service was very good"
Pros: "Luggage allowance"
Cons: "Too few movie selections"
Pros: "Good company"
Cons: "The part of our luggage was lost when we landed in Ljublina but we got it next morning"
Pros: "Seats are ok but unable to recline"
Cons: "Keep up the good work"
Pros: "Flight duration"
Cons: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Pros: "The crew was ok. The seats no conmfortable."
Cons: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Cons: "boarding process felt like herding"
Pros: "It's the cheapest you can get"
Cons: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Pros: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Cons: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Pros: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Cons: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Pros: "I did not had a seat"
Cons: "I did not had a seat"
Cons: "Both flues were really delay really disappointed"
Cons: "Application instruction on baggage hande king and que to boarding."
Pros: "Kind stevards clean plane no delay"
Cons: "More comfortable seats but this is low cost company :)"
Cons: "Seats are terrible."
Pros: "The crew was very friendly and helpful."
Cons: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Cons: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Pros: "I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!"
Cons: "That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information."
Pros: "Staff cheerness"
Pros: "Service, smiling and attention to details."
Cons: "No kosher food."
Cons: "Did not fly. They wanted $100 to check my bag. I flew another airline."
Cons: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Cons: "No air conditioned 2 hours late Poor ground service"
Pros: "There wasn't any delays, perfect landing"
Pros: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Cons: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Cons: "Very long queues at boating in Charleroi airport"
Cons: "long time wating in bus to get plane"
Pros: "Flight was on schedule"
Cons: "No free drinking water"
Pros: "Price and schedule. Going on time with no delays. Good value for money."
Cons: "Very hard on baggage policy"
Pros: "Absolutely nothing"
Cons: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Cons: "hot on the plane"
Pros: "Crew were friendly! The app for the journey is good."
Cons: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Cons: "The airline does not have kiosk check-in. You are checked in automatically, and if you buy through a third party, your boarding pass is emailed to you. Never having flown this 'unique' airline before, we did not know the process. At the check-in desk, the clerk told us that if we couldn't show him our boarding pass, he would charge us 30GBP to print them. He was a complete jerk. After no help from him, I was able to figure out that we did have them as attachments. Never again."
Pros: "Everyone was really friendly and accommodating to my needs"
Cons: "40 minutes late taking off - sitting on the plane"
Cons: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Cons: "Lots of hidden charges."
Cons: "Never ever gonna choose Wizz air ... not a frist time I had to pay extra because of the suitcase ... But this is happening always on Hungary not in London."
Pros: "We landed in one piece"
Cons: "I didn't receive my online check in details so I couldn't check in. I was abroad so chasing up details I should have been provided with / were never told that I should have, were not on the top of my to do list. I only found out that I had to check in online and that I hadn't been provided with these details when I arrived at the airport. I spent 30 minutes on hold before the problem was rectified and I was given my online check in details but it was now top late to check in online (by 5 minutes ). The flight was delayed due to a number of things - a late arrival, people being let onto the plane slowly, people not sitting down and allowing the plane to taxi and leave. This had a knock on effect of making the plane land late and for me to miss my connection (train) so basically through last minute.com not providing me with the correct details regarding the flight and the flight then being delayed it tripled my whole journey back home."
Pros: "Flight attendance service was great and smiley"
Cons: "Nothing much"
Cons: "I didn't eat No entertainment"
Pros: "The journey took less than it supposed to. Amazing service"
Pros: "I like the bubbly upbeat attitude of the flight attendants interacting excellently in English and other languages and also how they dealt with an angry passenger."
Cons: "we didn't get food at all. i purchased a cabin baggage for 40 dollar, and when i went to the check in i paid another 110 euro for checked in baggage although i had only one baggage!!!"
Pros: "The don't say the truth"
Pros: "Crew was great. Tight on leg room but fine for the price."
Cons: "Rough and scary approach into landing. Pilot had to abort and come around again. I have only had this happen one other time in 30 years of flying."
Pros: "awesome UX/UI"
Cons: "not so great on the mobile version"
Pros: "Near new aircraft and O.K. seating. Flight crew was helpful and spoke excellent English. On time departure."
Cons: "WIZZAIR website is user unfriendly. To make matters worse, in order to check in on the Internet, one has to register with WIZZAIR. Fares are competitive, but long list of extra charges is annoying. Boarding was chaotic at airport, with no attempt at crowd control. No water was served on flight."