Cons: "Boarding members kept me for no reason to my Cary on bag"
Pros: "Very easy and great reminder app"
Cons: "The flight was an hour delayed due to technical / gas issues"
Pros: "Nothing really. It was as expected, but not more."
Cons: "Seats were cramped for all the talk of legroom"
Pros: "They were nice and professional"
Cons: "on this flight a bit more to eat"
Pros: "The general experience was mostly the same as usual except for the extremely long delay caused by weather (out of the airline's control)."
Cons: "JetBlue staff at ATL never once updated passengers on the delay. The overhead space filled up too quickly during boarding and I was forced to check carry-on without time to secure or gather my effects. JetBlue baggage claim staff at JFK were then purposefully misleading and evasive."
Pros: "I slept throughout the flight."
Cons: "I did not experience any disturbance."
Cons: "No room in seat where this is suppose to be room. Arm chair tray tables??? Come on now... its 2019. TV was to small and poor TV quality."
Cons: "Nobody speaks english. Announcement also in Portuguese. Very difficult for foreigners. Gate people are awful."
Pros: "On plane crews were fine."
Cons: "When I missed my connecting flight in MCO to SWF, I felt the airline staff was at best indifferent to trying to get me back to my original destination. Customer service was pathetic."
Cons: "Our flight out of Atlanta was delayed twice, and eventually cancelled due to mechanical problems - this caused us to miss our connecting flight from JFK to TLV. We had to rescheduled our flights (slow and convoluted route): Atlanta, Boston, Newark, Tel Aviv. We are presently in Boston."
Pros: "Nice crew, reasonably comfortable seating"
Cons: "One of the requested meals was not vegetarian and another was a very basic sandwich (not filling or at all appetizing)"
Pros: "Crew was friendly and helpful. Efficient in boarding and disembarking. On time and reliable gate assignments. Comfortable seats with ample leg room. Option to check bag at the gate made for more room for overhead items. Desirable options for snacks and drinks. Complementary TV/ WiFi."
Cons: "Quality of TV/WiFi could be of higher quality. Can’t think of anything else."
Pros: "Comfort in seats and friendly service"
Cons: "TV movie music"
Pros: "Everything was great"
Cons: "Lower fees for checked luggage!!! Not to follow other airlines charging for the first suitcase. Thanks"
Cons: "There was no one sitting on the chairs behind us. We asked the attendant if we could sit since our sits were full. Anyways hope next time if the door is closed and passengers are tight they could sit on empty sits ."
Cons: "The door wouldn’t open once we arrived in Detroit"
Pros: "Nice plane, amenities"
Cons: "Better information about perpetual delays - honesty about delay. Information to respond appropriately."
Pros: "The landing was excellent. The crew just okay , not warm or serving well."
Cons: "The movie too old movie and the device hard to use e.g. change the movie from channel 1 from first movie to the second movie. The attendant not give my request (water) until I need to walk myself to the back."
Pros: "I really like that the pilot came out and entrpduced him self. Early do pilots ever do that . he seemed to really enjoy his job and was very appreciative of his flight attendants. The flight was extremely smooth!!! I couldn’t be happier"
Cons: "Had no problems"
Pros: "Leg room was amazing! Polite crew. Clean plane."
Pros: "Ease of boarding, extra room and knowledgeable staff."
Cons: "That I had to pay for earbuds or blanket."
Pros: "Amazing flight attendants"
Pros: "Ma little bit"
Pros: "The staff was very nice."
Cons: "We wasnt told how to use the tvs and where to put earbuds."
Pros: "I really enjoyed my flight. I generally fly Delta but I was really impressed with so many features this flight had to offer. Free television with movies and free WiFi. The staff was very friendly and the snacks actually were some of the things I get at home. I will fly jet blue in the future!"
Pros: "We upgraded to the “extra legroom” seats and they were so comfortable. The free entertainment was very nice and made the flight time pass quickly. The crew was friendly, attentive, and kind. We are looking forward to flying with them again."
Pros: "The flight crew was very attentive and friendly."
Cons: "Plane needed to be cleaned."
Pros: "This was the most comfortable airplane ride I’ve taken in such a long time. I’m not even sure why I’ve never flown Jet Blue. I wish they went to more places because I’d use them for all these overseas trips I wanna take lol. Snacks, water, television, a smiling seemingly genuinely happy crew. What more could you ask for?"
Pros: "Great crew."
Cons: "The usual negatives with discount airlines- pay for seats, food, ear buds etc. free snacks available and excellent."
Cons: "Flight was 45 min late inbound to ATL"
Pros: "Absolutely great leg room."
Pros: "Well organized"
Cons: "There wasn’t a thing that needed to be fixed. Future airlines."
Pros: "Loved the size and comfort of the seats especially the legroom! Enjoyed being able to have more than one snack and friendly crew."
Cons: "Nothing comes to mind"
Pros: "Legroom, free movies, and the crew members were courteous, and professional."
Cons: "They only offered chips as snacks; I wish there were really foods I could order."
Pros: "The fact that I was informed of the delays and the gate change by way of email."
Cons: "Delay delay delay delay"
Pros: "The crew was professional and did a good job."
Cons: "The plane arrived late from another location. I understand this was probably out of JetBlue’s hands. The plane seemed really dirty. I’m used to flying Delta out of Atlanta so this was my first JB experience. I was really disappointed with the condition and cleanliness of the inside of the plane."
Pros: "Timely and pleasant experience. My extra space seat assignment was grea."
Cons: "No particulars"
Pros: "The entire experience"
Cons: "Couldn't find any thing to grouch about"
Pros: "I liked the customer service and they actually served snacks. Flight was smoothe"
Pros: "My partner and I bought extra legroom seats we could sit together. They were expensive but nice. The crew was very friendly and tried to help with my broken screen/entertainment system. When the attendant couldn't fix it, she said she could offer me a cocktail but since it was 10:30 am, it was kind of hard to justify."
Cons: "It's a first world problem to have a broken personal entertainment system at your jet seat so, of course, one keeps these things in perspective. I mention it only because this flight was relatively expensive ... and I was really looking forward to watching The Greatest Showman. :-)"
Cons: "Flight was delayed"
Pros: "The crew was nice and polite."
Cons: "JetBlue flight was delay us for 3 hours without any explanation. Made us feel unappreciated as customers."
Pros: "Nothing at all. Worse experience in my life."
Cons: "My flight was delay about 8 times of not more I end up getting to my destinations 5 hours later. It was the worse experiencing of my life I would never ever in my life would flight JetBlue ever again."
Pros: "Easy onboarding process. Great leg room in economy. Short flight but got coffee and cookies"
Pros: "Plenty of Leg room and overhead compartments"
Pros: "It's a budget carrier - I don't expect great food and brand new upholstery. I expect safe, on-time travel, and JetBlue meets and exceeds my expectations every time. Very happy. A great, community-involved company too."
Cons: "Free Wi-Fi, but it seems you have to sign up for an account or/and do something with Amazon. Needlessly complicated. If the Wi-Fi is free, just let passengers join."
Pros: "Landed early and safe"
Pros: "Crew, movies, comfort"
Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."
Pros: "Excellent crew"
Cons: "It was all great"
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "Free entertainment"
Cons: "Seats are terrible - need replacing-worn out; say like Queen Latina, setting on top of one another; absolutely no leg room!"
Pros: "Yes crew was great"
Cons: "More leg space"
Pros: "The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left."
Pros: "Desk attendant was very helpful, personable, and efficient"
Cons: "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
Cons: "We ordered special meal, and it was even confirmed in the boarding pass but it was never delivered on board.... attendant said they did not get any special meal"
Cons: "The flight scheduled was 1 hour 30 minutes late"
Pros: "Crew was awesome"
Pros: "We actually did not fly this route. We bought a car and drove home!"
Cons: "Overall, a good short flight."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Pros: "Crew really was cheerful and happy"
Cons: "Plane was way too hot and stuffy, wasn't until about 20 min into flight before started to cool down."
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Cons: "Arrived 30 minutes late. The food is ridiculous."
Pros: "Got me there Safely"
Cons: "Couldn’t understand announcements... at all! By flight attendant or pilot"
Cons: "There was no food or entertainment. There was a problem with the seat of the person in front of me. He couldn't keep his seat straight and his head was in my lap throughout the flight."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Pros: "left on time and arrived early"
Cons: "no legroom even in first class."
Cons: "They ran out of overhead space we had to check a carry on bag. My video monitor didn't work so that was disappointing."
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Cons: "I am very short (5’0”) but there just isnt enough room i cant imagine what a big person feels on a 9 hour overseas flight."
Pros: "Flight itself uneventful"
Cons: "Pilots did a great job in informing us why the seat salt had to be turned on."
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Pros: "Easy transition from one gate to the next.."
Cons: "The food was not fut for human consumption and the servers did not care"
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Pros: "This was probably the best flight I’ve ever been on. The staff had a great sense of humor, as well as openly honored our military by bumping up an active member to first class."
Cons: "They lost my bag."
Cons: "That most of the seats do not recline do they could sell more seats."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Cons: "The flight was OK."
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Loved the safety presentation made by the live stewardess!!"
Cons: "The seats are very small even for a petite person."
Pros: "Everyone was great"
Cons: "The arm rests on both flights where impossible to lift to get out of our seats, the headsets had a lot of static, the head rest was broke on one side, the food to Germany was fine but back was horrible. Within 20mins of take off you were out of most alcohol and the wine was horrible."
Pros: "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
Cons: "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."
Pros: "Excellent flight crew, good selection of snacks, excellent seat and leg room."
Cons: "Lavatory was unusually smelly no charging port"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."
Pros: "It got me home."
Cons: "Although I paid for a first class ticket I was seated in coach. The plane was a commuter jet, and I suspect that Delta added one or more rows of seats because even though I'm of average height and less than average weight I had no leg room at all, and the hip room was minimal at best."
Cons: "Entertainment choices"
Pros: "The crew was very good"
Pros: "Service and comfort"
Pros: "Great attention by the crew"
Pros: "Great food!"
Cons: "Leg room"
Pros: "The crew was very attentive to customer needs"
Cons: "They should have entertainment for a long trip."
Pros: "Good price compared to direct flight on United"
Cons: "The check in process..there seems to be no benefit in doing the early check in online because there is only one Copa attendant helping the premium and early check in customers while there are four Copa attendants helping the regular check in customers and that line moves twice as fast! Seems idiotic"
Pros: "The crew was attentive and friendly."
Cons: "I was quashed beside a large stranger. The seats were not wide enough."
Pros: "In time, friendly crew."
Cons: "Entertainment options are limited."
Pros: "The price I paid for the ticket was outstanding, and that I am not charged for my checked bag."
Cons: "Yesterday, COPA "did not have a system" so they were doing everything MANUALLY. I almost missed my connection because we were supposed to leave San Jose at 11:23, but did not get off the tarmac until almost noon!"
Pros: "Crew was great"
Cons: "The flight from Panama to Quito was delayed by an hour and 25 minutes."
Pros: "They give me a lot of food with no extra money , that’s so great even beers :)"
Cons: "Everything was awesome keep doing the same great job thanks :)"
Pros: "Staff was so nice when I felt sick and kept asking if I was ok. Entertainment was also good."
Cons: "The process of getting on the plane was terrible. Once getting though gate security there really should be access to water, a restroom and ac. Also out of group of five, three of us were moved up to business class. It seemed unfair that we couldn’t all have been moved up as a group."
Pros: "The crew was amazing but the space very poorly"
Cons: "Could be better with more space and bigger seats"
Pros: "Confortable seats"
Pros: "Kind, attentive, wonderful crew! Adjustable headrests. Decent food options throughout flight!"
Cons: "My seat did not recline since I was in front of the exit row. Looking back at the seat options this was made very clear but I missed it."
Pros: "Schedule and boarding"
Cons: "Better food"
Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."
Cons: "Food was terrible Flight departure time in the middle of the night is terrible, and the 1-hour delay made it much worse. Seats are uncomfortable."
Pros: "We seré stuck for 50 minutes in the plane, when landing as there was some problem probably with the airport ability to accept us. At first the captain anounced something but then no information was given. It was quite stressing."
Cons: "Food on COPA is terrible."
Pros: "Great food, friendly service, answered all of my questions."
Cons: "New entertainment system requiring one’s own cell phone, layover too short in Panama, many people had trouble catching connecting flights."
Pros: "I like the service, the food and the confort."
Cons: "I didn't like that it haven't entertainment during the whole fly."
Cons: "Food can be improved"
Cons: "A Lot of people drinking alcohol in rear cabin, the crew was giving alcohol and a lot of kids were present in the aircraft"
Pros: "The aircrew were the friendliest and most professional I have had."
Cons: "They need to upgrade to an on-demand entertainment system. I noticed the check-in agents being very rude to a young passenger with a language barrier."
Pros: "Quick flight"
Cons: "The flight crew was friendly, the seat was comfortable, and the flight was quick"
Cons: "This is not a negative more just informative. There is no entertainment."
Cons: "copa airlines changed the timeline of my ticket from 10 hours to 22 hours duration one month before my flight back. When I landed in Panama there were no United representatives to issue me my boarding pass. For the next 14 hours I went up and down the airport to find help. When I finally went to the designated gate the Hnited representative told me this miscommunication happens all the time between Copa and United and there is nothing she can do. This is bad business and the customers have to suffer the consequences. I won't use this flight route again."
Pros: "La atención dentro del avión, desde el Capitán que nos tuvo informados hasta las aeromozas (os) q nos brindaron bebidas y alimentos ricos, la mejor y exquisita atención!!!"
Cons: "Ya en el aeropuerto de Tocumen, Panamá, la peor organización nunca vista porque no hay suficientes letreros de las puertas (gates). Es más un Centro Comercial que Aeropuerto!! Todo mundo anda corriendo para poder encontrar su "gate". En el counter de Copa y en el Servicio al Cliente lo atienden a uno como basura por la gran cola y con gran tranquilidad le dicen a uno: "aquí cambian los -gates-a cada momento" y por eso hay que estar preguntando y viendo las incómodas pizarras electrónicas. Con mi esposa perdimos el vuelo a San Fco el 26 de dic 2017 por estar esperando en la gate del ticket. Era otra!"
Pros: "Attended very helpful food is good"
Cons: "The connecting flight rush."
Cons: "The food. They only had chicken in first class Not much where to choose"
Pros: "Everything was fine except my husband and I were not aware that food was going to be served. My husband only eats kosher meat and I am vegan so we were not able to eat."
Cons: "Flight was a couple hours delayed"
Pros: "The crew and staff were wonderful and professional"
Pros: "The food and service was great!"
Pros: "Liked the dairy free options for the meal."
Cons: "Didn't have an individual tv to watch movies on, or cell phone charger. Given the price however, this was acceptable."
Pros: "Good seats, entertainment, crew, flying time and on schedule. Would definitely fly with them again."
Cons: "Food was ok I'm sure but I wish they had vegetarian options."
Pros: "roomy seats, excellent food, very pleasant flight attendants--i would fly Copa again in a heartbeat"
Cons: "They took me to another city, Copa was suppose to pay for my transportation to my final destination and I have to pay 200 dollars from my pocket, traveling almost 24 hours"
Pros: "It was much easier than I thought switching from one airline to another. Everyone coordinate together very well and it went very smoothly."
Pros: "Nothing I like"
Cons: "Bad all around"
Pros: "Food was awesome, attendants were pretty nice, and it was a great first international flight experience."
Cons: "I was a little cramped on the plane."
Pros: "Customer Service, staff smiling and been helpful at all times,, Meal delicious, aircraft very spacious"
Pros: "Customer service for COPA was marvelous. They even made sure our niece flying in from Texas sat with us and the boarding pass and luggage area were super people."
Pros: "The service was great. And I had a personal issue so I had to change my schedule and they were very kind and helped me."
Pros: "Airplane was clean, good entertainment choices"
Cons: "Unusual from Copa, the business class service was subpar. A rude flight attendant, and used glasses were left in our seats for almost the whole flight."
Pros: "I really liked how boarding was on time and the hostesses were very nice....the in flight service was above what I expected. ...well done Copa. ...I will definitely fly with them again"
Pros: "Crew was great & flight was quiet."
Cons: "Boarding process"
Pros: "Everything was great"
Cons: "Didn't get snack. WiFi entertainment wasn't working."
Pros: "Everything was good!"
Cons: "I had little leg room"
Pros: "Crew was wonderful."
Cons: "Not much leg room."
Pros: "ABSOLUTELY NOTHING!"
Cons: "At 12:40 p.m. we boarded American Airlines flight 1350 in ATL, just to SIT on plane for 1 1/2 hours (half the time with NO AIR). Computer problems. Had to get off plane, then had to wait in 3 lines. Agents were so UNPROFESSIONAL! Kept saying flight would go... DID NOT go until another plane came in at 9:00 PM! We, needless to say missed our connecting flight to SYDNEY and had to wait til next day and fly to SAN FRANCISCO, then to MELBOURNE, then on to Christchurch. We MISSED out on TWO DAYS of our short trip! which included missed reservations!!"
Pros: "the crew was very friendlily and the flight was great and confortable."
Cons: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
Cons: "Snacks, non usable Wi-Fi"
Pros: "The on time departure and arrival"
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Pros: "Pleasant and helpful staff"
Pros: "The airplane was modern, clean and comfortable and the flight was on time"
Cons: "Everything was good"
Pros: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Cons: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Cons: "The flight was late"
Pros: "Food was better than expected."
Cons: "Flight was too warm."
Pros: "VEry good Cabin crew and the plane was reasonable new"
Pros: "Everything went exactly as scheduled."
Cons: "An extremely rude woman told me there was no space to place my bag in the overhead compartment and forced me to step aside and check my backpack. I didn't have a purse or any other item, just a backpack. I told them I had medication and they told me to just put it in my pockets. So I stashed my medicine in my pockets and had no room for my personal items or valuables. I had a hiking backpack with a water bottle in the side, and since they forced me to check the bag, my water bottle flew out of the pocket while it was being loaded onto the plane. Fortunately they at least tracked me down and brought my stainless steel water bottle to my seat. However, it wouldn't fit in the pocket in front of me and I had no other bag to store it in so I had to hold it and a few other belongings in my lap for the entire flight. I also had some other fragile items in my backpack that may or may not be okay. Also, when I boarded the plane, there was still space...there was no need to be so rude and force me to check a bag being used not only as my suitcase but as my purse as well. I'm so displeased with American, their staff, and their overall disorganization. How ridiculous."
Pros: "Food and entertainment was excellent"
Cons: "One checked bag was delayed in arrival"
Pros: "The crew was professional"
Pros: "The flight was good crew members was nice and professional."
Cons: "Not much offered on domestic flights."
Pros: "Inflight entertainment was awesome."
Pros: "Good customer service, friendly stewards and stewardess."
Cons: "No negative actions. All positive."
Pros: "Smooth flight."
Cons: "Could have picked something better to show."
Pros: "Smooth flight on snowy day"
Pros: "Quick flight, great service"
Cons: "Was not accommodated for a missed flight"
Cons: "Delayed. Missed Connecting Flight."
Pros: "The crew was friendly and helpful. Very pleasant"
Cons: "There was no Chardonnay available."
Cons: "No gluten free snacks"
Pros: "Pilot announced a change in time."
Cons: "Paying for my plane ticket broke college kid..."
Pros: "Really great flight"
Cons: "The wait"
Pros: "The flight attendants were nice and helpful"
Cons: "First of all flight was delayed an hour and a half.. Then I went to get something to eat to kill time just to find out they switched the gate causing me to have to run all the way to the new gate then they close the door as I was walking up and told me I missed my flight even though the plane was still there for another 15 minutes.. so I had to fly standby on the next flight which was another hour and a half later.. I arrived at the airport at 12:30 and didn't end up catching a flight until 7:45 p.m.... oh and I forgot to mention that I originally paid for an upgrade for priority seating with more legroom that I never received because they put me on the very last seat that you can't even replying because there is a wall behind you.. SMH"
Cons: "Not allowed single single baggage,"
Cons: "My flight was overbooked. I almost didn't make it home."
Pros: "The passengers"
Cons: "A/c was broken"
Pros: "Friendly staff Smooth ride On time"
Pros: "Prompt boarding & early arrival. Staff was also friendly"
Pros: "The entertainment, the crew were very hospitable. The flight was on time"
Pros: "Everything was great"
Cons: "I like everything"
Pros: "Very professional"
Cons: "We didn't leave on time"
I liked the staff but the plane arrived late to Atlanta and when we landed in Montreal there was a plane already at the arrival gate causing me to miss my flight to London. This resulted in an extra stop in Lyon, France and the airline lost my bag. I arrived finally on the 15th of December and now it is currently the 19th and I still do not even know where my bag is after days of calling and tracking to find it.
Like most Air Canada (AC) flights, it was delayed. And in this case, there were luggage problems. Somehow someone else's luggage got assigned to my ticket so that created some confusion but was easy to resolve and I ended up having a nice visit with the people who's luggage was attached to my ticket. This is touchy subject for me as AC has lost my luggage many times (or the airport, I'm just not certain who to point at as I don't know) In flight was pretty standard, one lady was wonderful and the rest seemed mediocre in comparison. We landed in Toronto and had to wait on our gate, then pulled into our gate and spent an additional 30 minutes waiting for a ramp to get off the plane. I don't know who was at fault here, Pearson's horrible organization and terrible management or if AC didn't plan to have it there. To do better, more attention in the bag drop process would be good. Then hold the airport accountable for the lost luggage (I'm looking at you Pearson from the time you sent my domestic flight luggage to Turkey).
Boarding was good. No snacks was a bummer and crew did not take up trash. When asked twice about ear plugs for movie no one came back with any. Nice to have movies offered free however if you aren’t able to listen to them not very good.
it was great, a little chilly on the flight but that’s fine since i had a sweatshirt
The entire boarding process was delayed by a half hour due to the ground crew not being present. The crew was occupied with getting coffee from Starbucks rather than getting on the plane on time. So the flight arrived almost an hour late in Montreal, making several connections virtually impossible. But Air Canada made up a different story in their updates to passengers. Plus there was no person there at the arrival gate to provide wheelchair assistance as promised.
Pros: "Timming Was ok"
Cons: "No Food, old tv, poor confort seat"
Pros: "Ease of travel"
Cons: "The food was horrible on the plane"
Pros: "Entertainment and comfortable seats"
Cons: "They could have given us some snacks or something"
Cons: "Crew could be friendlier."
Pros: "there was high wind warnings and we had so much turbulence even a few seconds before the landing but the flight crew landed us safely regardless. hats off to them!"
Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Pros: "Great attitude of the crew & staff! Similar feel to SW personable ,professional people."
Cons: "Thrifty Canucks are cheap on the snacks, both size & quality, but then it's a two-hour-nap-flight so no big deal"
Pros: "I arrived safely"
Cons: "I didn't appreciate losing my luggage as I came to Canada for a wedding and I didn't have access to my things. The flight was direct so I don't understand why my luggage was lost."
Pros: "It was quite and smooth"
Cons: "I have never been so hot on a plane. Even with the air blowing on me I was sweating! It was crazy hot!"
Cons: "Flight was delayed 33hrs and no accommodations were provided to us; no vouchers nothing! They didn’t even have a rep at their desk at the airport to answer any questions; just a sign with a number to call."
Pros: "They got us late to Toronto with my little child and I decided to spend the night in TO. My child has fallen asleep and there ha No way we could make the connection no matter how much I rushed."
Cons: "Small aircraft last min bags check in etc. delayed flights Ground staff in Atlanta is good but in Toronto: very rude"
Pros: "We arrived alive."
Cons: "The water lines on the plane froze. The flights were delayed, but the staff still made us que up and stand in line for two hours."
Pros: "The young competent Air Canada staff at the gate and her supervisor were kind enough to give me the last seat for the 11:45 am flight to Toronto on Dec 18th, 2017. After more than 24 hours stranded in Hartsfield-Jackson Atlanta International Airport due to power outage on Dec 17th, 2017, I was so relieved as I sat on my seat, when an air hostess asked if I would like a seat in business class. She said they randomly upgrade passengers to business class when seats are available. So it all ended well, I got home to Toronto safely in (business) class. Thank you Air Canada !"
Cons: "There were no Air Canada personnel to help us, inside the international terminal during the power outage at Hartsfield-Jackson Atlanta Airport on Dec 17th 2017. It would have really helped, even if only one personnel showed up at the gate to provide support and some reassurance."
Cons: "Zone 5 boarding even after I had pre checked in online."
Pros: "on time, easy to board"
Cons: "no snacks at all . would appreciate some peanuts with my drink or something."
Cons: "Was forced to check my carry on bag, even though it was the proper size and weight."
Pros: "nothing special."
Cons: "nothing horrible."
Pros: "I got upgraded to business. I was very happy, because my day in Atlanta was exhausting, and that made the whole thing excellent. Harry Giles"
Pros: "Everything went smoothly & everyone was helpful"
Cons: "Nothing every thing went well"
Pros: "Had a great experience on Air Canada. Would not hesitate to use again."
Pros: "The boarding was smooth. The attendant at the checking was very friendly and courteous, the website information on the luggage weight was incorrectly worded and we had to transfer some of the clothing to a carrying on bag. The wheelchair attendant was very friendly and courteous she made my mother feel relaxed since it was her first time traveling alone as a disabled person."
Cons: "A snack should have been served. Only juices were served. An announcement should have been made for layover passengers to purchase food at the airport if they are unable to purchase on board with a card."
Pros: "Long dealy, bad customer service"
Cons: "Long delay, changed gate 4 times, worst service"
Pros: "The rest"
Cons: "My carryon luggage is lost"
Pros: "Nothing! I was treated like garbage."
Cons: "Nothing! They treated me like garbage; the plane never left; I went on an inferiors third class airline from First with now refund; and they lost all of my luggage for over a week! I looked like a fool to my clients and peers!"
Cons: "All flights were delayed. makes for a problem to connect to the next flight."
Pros: "Crew were very nice, and seats had plenty of room"
Pros: "Seats were fairly comfortable. Tv choices were excellent- made the time pass much more quickly."
Cons: "No snacks provided, just options for sale. Those looked interesting though."
Cons: "They lost my luggage on the way from Atlanta to North Bay. This was a expensive hunting trip that was planned in January with no return on the deposit. I got my bags on the day I was scheduled to leave. They had no way to track my bag and offered me $50. I had over $7000 of gear in the bag and I lost my $2600 deposit for the hunt. Not to mention the time a way from work where I just sat around in the bush doing nothing. On the way home, they lost my bag again. No one ever came to customer service desk and I had to call a number to India who was zero help. Terrible experience. Never fly Air Canada!!!!!"
Pros: "I was very impressed today when one of the airline stewardess went back into the Terminal waiting area to get a passenger's phone charge she left behind. We were all seated when the passenger noticed she had forgotten it and to her credit she walked back to the front of the plane to ask about retrieving the charge. She was particularly concerned because she had just bought it. She came back to her seat and was told they would see what they could do. To our surprise after the doors were closed, the stewardess came back to hand the passenger her charger. She was very grateful! Well done Air Canada."
Pros: "The flight attendants wet very nice and accommodating"
Cons: "The clerk helping with the boarding passes was very rude."
Pros: "Service... comfortable sits"
Cons: "Delay in flight , long queue at Toronoto airport"
Pros: "Friendly staff every step of the way. Were always there and were always mindfu of your space."
Cons: "The woman that I was dealing with before the trip even began was incredibly rude and condescending! Talking down to me the entire time and didn't experience any patience whatsoever. She seeed to not know what she was doing whatsoever and was not helpful in the slightest. This is the woman in the desk leaving Edmonton heading to Calgary"
Pros: "The flight attendant were good and professional."
Cons: "There was an overbooking, so I gave up my place for someone else to travel in exchange of compensation. The flight back to Toronto from Atlanta was delayed by 2 hours and a half, which put me in risk to miss my connection flight. The plane was small and there was not enough space for mid size people."
Pros: "That there was no delays or anything, at any point, very easy."
Pros: "Video monitor did not work on ATL YYZ leg"
Cons: "at atlanta airport i was refused to board the flight because it was aircanada and i wasnt told anything about that infact i had to pay 130$ extra for rebooking my ticket wihout any reason and the airline person didnt talk properly it wasnt my fault that i was given a air canada flight i booked a turkish airline flight,infact i had to wait at the airport for like 24 hours!contact me back asap this is the worst ever experience i have had with you!i have been booking with you guys for a long time.i hope to hear from you soon!"
Cons: "Small child violently kicked me seat the entire flight. I asked the parent (politely) to ask his son to stop but he didnt think he should have to. (They also thought it was fine for their toddler daugther to crawl into another sleeping passengers lap during flight. The crew was no help. I get that kids are kids but this was excessive. A crying baby would have been a welcone change. I think the crew should have stepped in."
Pros: "Quietness of the airplane"
Cons: "The seat back was not comfortable for my back."
Cons: "put on stand by, while this was a non required stop over to Brussels."
Pros: "Efficient process gate to gate. Comfortable seat."
Cons: "Flight attendant ran down the aisle repeating "fasten seatbelts" pretty loudly because we were entering totally mild turbulence. She went seat by seat ensuring that passenger's feet were completely free, i.e. if your purse strap was laying over your toes she made you move it."
Cons: "No TVs on a 10 hour flight, check-in got messed up but nobody kept us informed and I had to run to the gate with no time to get water or snacks, trash service was very slow so my trash kept piling up, meal was not very good"
Cons: "No food. Beverage only."
Cons: "Air Canada overbooked the flight, so even though we had purchased tickets well in advance, we were kicked off the flight and pushed back 7 hours or so, meaning we missed a planned layover in Istanbul and lost most of a day on our vacation. Additionally, after our flight schedule was changed, one of our checked bags was lost (left in Toronto instead of continuing on to Istanbul). I checked the bag on Tuesday, and it wasn't found and delivered until Friday, so I went three and a half days without any extra clothes or most of my toiletries. I know airlines (like all businesses) are only interested in money, and I know Air Canada isn't the only airline to do this, so I can't say I'm shocked. But it still boggles the mind how poorly customers can sometimes be treated. We all accept it as a cost of flying, but it's crazy to think that one can buy a ticket without buying a seat on the plane. It's like ordering at a restaurant and being told that, yes, you ordered the food, but you didn't order the dishes to serve the food on, so you're either going to have to wait or pay extra to get plates and utensils. It would be much more honest for the airline to say that your ticket purchases nothing but the *chance* to fly at the scheduled time. At least that would be straightforward."
Pros: "In-flight entertainment and service was great. The Toronto airport waiting area was also good."
Cons: "The luggage drop line was terrible. Only few stations were open and they worked incredibly slow. At the Toronto airport, we were made to fill up customs forms even though we were set for international transfers. None of the questions on the form made any sense since we were not entering Canada but rather leaving for other international destinations. Because of this formality, we had to pass another line which took another 30 minutes. Furthermore, they denied me at the counter because my original check in crew was unable to print my second boarding pass for some technical reason. But, there was noone at the customer service desk to print a boarding pass for me. I had to wait another twenty minutes just for this! All of this happened in a "neverland" section of the airport that didn't even have any restrooms! This could really turn into a nightmare scenario."