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— ATL
Nov 29 — Dec 61
Round-trip
1 adult
Economy
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Tue 11/29
Tue 12/6
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Good to know
Low season | February |
|---|---|
High season | July |
Cheapest flight | $117 |
Average price round-trip | $580 |
Good deal round-trip | $206 |
Good deal one-way | $127 |
Best time to beat the crowds with an average 4% drop in price.
Most popular time to fly with an average 19% increase in price.
Flight from San José Juan Santamaria Intl to Atlanta Hartsfield-Jackson
(avg. price over the last 2 weeks)
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FAQs for booking flights from Central America to Atlanta
Top 5 airlines serving Central America to Atlanta Hartsfield-Jackson
Scores according to KAYAK customer reviews8.3
Alaska AirlinesOverall score based on 31791 reviews
8.5Boarding
8.2Comfort
8.8Crew
7.8Entertainment
7.8Food
Airline reviews
The flight was canceled. They didn’t tell us until we got to the airport. The agent that “helped” us said the next flight was the next day, too late for the wedding we were going to. And then said it was up to us to find a different flight. So, yeah the experience absolutely sucked. Very disappointed in Alaska.
The flight was canceled. They didn’t tell us until we got to the airport. The agent that “helped” us said the next flight was the next day, too late for the wedding we were going to. And then said it was up to us to find a different flight. So, yeah the experience absolutely sucked. Very disappointed in Alaska.
Great service. Must use your own device with Alaska WiFi.
When I purchased the ticket, dogs were allowed to fly from my home to the US but when I got to the airport the rule had changed and I was not allowed to board. I was required to make arrangements with another airline to get back to the US at great inconvenience and expense a day later.
I appreciated the great communication from Alaska airlines. Especially when our flight was delayed, I got a text that it was delayed. Overall great customer service!
We landed early but waited in the plane for an hour for a gate. Missed connecting flight. Suggested charging a second time for checking luggage on rescheduled flight. We usually have better service from Alaska Air
Free exit seat up grade No food
Cons: "Entertainment"
Cons: "Thank you"
Pros: "Very comfortable for such a long trip"
Pros: "Smooth flight"
Cons: "None"
Cons: "There was no meal on both flights. From Kona to Seattle and Seattle to Atlanta"
Pros: "Nothing"
Cons: "The seats in coach are tiny. This is not conducive for a long flight. Not only that, but I was seated next to a obese person and she took up some of my seat too. Unbelievable!"
Pros: "Crew was very warm and friendly! Delicious food and snacks available for purchase."
Pros: "Ireally slept well."
Cons: "Second leg was a bit Spartan, but will consider Alaskan air before other major carriers going to same place."
Cons: "The temperature was about 84 degrees in row 8 and despite my complaint, and a adjustment, it was still about 80 for the entire flight. The flight attendant said that it’s always warm in that part of the cabin, but in all my years of flying (pretty frequently for the past 8yrs), I’ve never had this issue. If anything, it’s usually on the cooler side. Regardless of the reason, I was in a premium seat (paid extra $99) and to be so uncomfortable for this 5hr the red eye flight was super disappointing."
Pros: "On time"
Pros: "The seats were more spacious than on many planes. The overhead bins were larger than on many planes. There were power outlets at the seat. The flight attendant gave generous pours of wine."
Cons: "The boarding was chaos because the flight was oversold."
Pros: "Clean ,new and kind"
Cons: "Not a thing"
Pros: "Because of a strong tail wind our flight time Seattle to Atlanta was 3 hr 45 min. Thank you Alaska for getting us back home safely and FAST."
Pros: "Access to movies via the airline app."
Pros: "Very friendly! One of the flight attendants remembered my name upon leaving the flight from the start of the flight when I rented a tablet for my son. Great touch! The entire staff was great."
Pros: "I'm impressed every time I fly with Alaska. I was so skeptical when they bought Virgin. We were avid VA members and I have to say, things have been pretty good. Keep it up!"
Pros: "Pleasant crew,comfortable seats"
Cons: "Have to bring your own entertainment viewing system or rent one"
Pros: "When confused about what to do next and get a bag checked someone came over from another check point to assist. We really appreciated it very much."
Pros: "Food"
Cons: "Nothing"
Pros: "knee space the free cookies/snacks"
Pros: "I always fly with Alaska because they always have a great crew, very friendly and if you have an issue they are very helpful in solving it."
Cons: "I didn't like that some older airplanes dont have the upgrades yet. I can actually tell the difference in seat size in the older model planes and the new ones. the new ones are a lot bigger seats. while the older planes the seats make me feel so big and not comfy at all"
Cons: "crowded with no room to sit anywhere and couldn't hear announcements outside immediate area. Immigration process too lengthy and almost missed flight with 2 2/12 layover in Seattle."
Pros: "Helpful staff"
Cons: "NA"
Pros: "Great crew and flight; really made the red eye a pleasant experience. Well done, all!"
Pros: "The crew was awesome, extremely attentive and addressed me by my name."
Cons: "I was siting in the main cabin first row. Was a bit tight but very comfortable nonetheless. The food consisted in a couple of snacks, but the quality was excellent"
Pros: "The crew was great. They were pleasant and helpful."
Cons: "We were on row 33 d,e, & f. Seats d & e would not recline. The button on seat d was broken. As annoying as that was, there were 3 unaccompanied minors sitting in front of us. Two of them were fine. The third one on the isle seat was up and down, in and out of his seat the majority of the flight. I couldn't sleep. This was my second flight of the day after staying in Seattle for 7 hours waiting between my flights. The kid was loud and it seemed like the crew couldn't correct him. He just did as he pleased. I wasn't the only passenger who had a problem with him. And apparently the crew did as well. I paid a lot of money for that flight and he ruined it for me. If they are going to fly children like that, the crew should be able to correct them so the other passengers can have a pleasant flight."
Pros: "Boarding was a few minutes early (versus the typical few minutes late), it was easy, plenty of room/clearance for my stuffed roller carry on, comfy seats, great service throughout. I am not often flying into or out of cities that Alaska services but when I am, I almost always chose to fly Alaska :)"
Pros: "Ground crew and on plane crew were awesome"
Pros: "Wonderful staff, roomy seats for a 6'4" guy. Other airlines cramp my style (legs, knees)"
Pros: "Comfortable not full flights, easy to board they way they do by rows!! i dont know why more people dont do that!"
Cons: "Food options for free was weak for long flight, 1 bag of pretzels and only subpar tv shows for free. Had to buy movie on own device. Just used to seat back machines with interactive games and flight tracker. So missed that at least free classic movies."
Pros: "Smooth process"
Cons: "No meal given. No entertainment."
Pros: "I liked that I got to use my status on American for this flight."
Cons: "The seat cushion for neck support was not adjustable - the American Airline flights have this functionality to support your neck while you sleep."
Pros: "very relaxing flight"
Cons: "nothing"
Pros: "On time (or early). Very friendly service. Power outlets for each seat. Free Mai Tai on return to Honolulu. Chicken meal for purchase was tasty and appropriate value. Fast baggage service. Ticket fare was below other airlines."
Cons: "No included entertainment. I know it's the norm for the industry, but beverage service is infrequent and pretzels hardly do much to curb appetite. Offering drinks for purchase more frequently would be nice. Coach seats were not uncomfortable but they are rarely wide or have enough leg room to score a 5 on comfort."
Pros: "Overall very comfortable flight"
Pros: "Getting on was clear cut & without hassle. The checked bag fee ($25) was clear & up front. All of the help at the departure gates (both sides, it was a round trip) was friendly & helpful. I don't want problems..."
Cons: "Offering to get me a better seat for $10, it was like I was dealing with a used car salesman. i never did ask (or find out about) the loaner/rental entertainment tablet the flight crew asked for at the end of both flights."
Pros: "Had enough leg room."
Pros: "The flight was on time; it was comfortable as possible, and the crew was courteous."
Pros: "Not a frequent flyer, but noticed the new interior of the plane. Nice lighting, new seat design which gave relatively good comfortable support for a plane seat."
Cons: "Old, rickety plane."
Cons: "Similar remarks about food."
Pros: "The plane is new and seems well maintained."
Cons: "Packed like sardines. Bad food - Poor entertainment - $10.00 to rent a movie ? GREEDY"
Pros: "Typical flight Cramped in like sardines. People were allowed to bring too much on board. Seats were difficult to rest in during a long flight."
Cons: "N/A"
First we got an email telling the flight was delayed by and hour and twenty mins or so. While we were trying to kill time at home coz of the delay we accidentally saw the time was back to original time on the app. But this reset of delay back to original did not reflect in google or any other apps where it originally showed the delay. We had to rush to airport and then realize the time as changed back to original price. And at the time of boarding my name was not showing up at the time of boarding in the computer. They were trying to find me with my booking number but I’m already checked in and they have the details. I was there like 6 - 7 minutes while they were trying to find my details and was not able to find me. Finally they found my details and did not give me an explanation what happened. And finally we were inside and one of the air hostess was very rude to us. The whole experience was not good.
Cons: "My mom was supposed to take a JetBlue flight on 06/10/21 at 11:00pm. They called us, saying that the fight was delayed 4 hours. Meaning that she wasn’t going to make it to her next flight to Boston. We ended up changing the whole trip for the next day on Friday. When my mom got the la aurora airport no one told her that the flight was delayed again. But I could see it in my app. The flight ended up being late again and my mom missed her flight to Boston; and they wanted her to wait for more than 10 hours at the airport. And this is just now, my self and my mom had horrible experience with JetBlue before too. It is always one thing after the other, very sad!!"
Pros: "The entertainment was beyond amazing and made the flight so much more enjoyable. I actually was disappointed we landed so soon."
Cons: "Nothing. Everything was perfect and I would fly jetblue again."
Pros: "The crew was very nice on all four flights: ATL-FLL-CUN and CUN-FLL-ATL"
Cons: "I did not like the boarding in CUN returning to FLL The boarding was delayed because of the security pat-down at the gate. The video got cut-off mid-flight and was never properly restored."
Pros: "The flight was more or less on time."
Cons: "Power outlets at seat and a more responsive entertainment system. A bit more friendliness in the service"
Cons: "Flight was delayed over an hour in take off. After landing in Atlanta an employee got her ‘ID stuck’ in the jet bridge and so far we have been on the plane for over an hour since landing. Worst experience ever. Will not be flying with jet blue again"
Pros: "Comfortable roomy seating, very clean plane"
Cons: "Honestly nothing... One of the best flights I've ever had"
Pros: "Everything except boarding communication. Could barely hear."
Cons: "Boarding communication. Couldn’t hear calls."
Cons: "My luggage was torn and half of my stuff is missing from my bag"
Pros: "Customer service."
Cons: "N/A"
Cons: "2 hour delay"
Cons: "1. Getting checked-in and a seat assignment, with my initial check-in with Iceland Air. 2. Getting a seat assignment before I arrived at the departure gate. 3. Having a Jet Blue employee at the baggage re-check counter."
Pros: "Boarding was smooth and on time, offer to check baggage, plenty of overhead space, spacious cabin for coach, variety of complentary drink and snack options, friendly and helpful staff. No long waits to taxi or arrive to gate."
Cons: "Wish we had TV/ movie function on Northbound flight, had it on Southbound flight."
Pros: "Not much"
Cons: "Same as above"
Pros: "Service and mannerism of the crew"
Cons: "There is not much"
Cons: "The planes are incredibly outdated. The flight was delayed due to maintenance issues and I see why! The life vests under the seat were falling down and sliding all around the floor. It was a mess."
Cons: "Took an extra 45 to deboard"
Pros: "Everything was good. Much better than some of your competitors. Good crew. Captain came on and talked to all the passengers. Thumbs up for that. Boarded on time, took off in time, landed a little early. I can’t complain."
Cons: "Some of the passengers. Can’t help that..."
Pros: "Jet Blue was fantastic. Every seat on the plane was the equivelant of Delta Comfort + without the hefty upgrade!"
Pros: "Ditto above"
Cons: "Did not receive text notice of a gate change. Walked all the way to original gate. Checked text later. There should be announcements regarding gate changes. Not everyone use text or may not be opportunity to check for a text."
Pros: "I liked the snack options and that the drinks were full size."
Cons: "I did not like how tiny the screen was. I paid extra to sit in the extra leg room option, but when I went to sit down the screen was disappointingly different than the others. I wish I would have known this before purchasing."
Pros: "Convenience"
Pros: "Friendly staff and a smooth takeoff and landing. All I could ask for. This was the 1st time that I flew JetBlue and I was impressed."
Cons: "The middle seat but that was probably my fault."
Pros: "The crew was excellent! Helpful and friendly.:)"
Pros: "spacious seats and very comfortable as well. easy boarding"
Cons: "a little too cold on the plane from FLL to Atlanta"
Pros: "The food was very good they had flat screen TVs by every seat brand new plane!"
Cons: "The crew weren’t amazing"
Pros: "Seats were spacious."
Cons: "Looked like plane had not been cleaned for a while. TV screens were filthy. Stewardesses were not the friendliest. Seemed annoyed to be attending to the passengers."
Pros: "The service was great and the departure time was close to exact."
Pros: "Easy self check-in at BOS airport with self-service kiosks and bag drop with no lines."
Cons: "Flight was delayed but JetBlue did not make any announcement or give updates, reasons, or targets. Lots of sitting around with no information at all. Very frustrating!"
Pros: "Loved being able to watch the World Cup final match on the plane! Wish the plane continued letting us watch TV while folks were deplaning though. :) The pilot was funny - always a plus."
Cons: "One of the crew members, Bill, called me and the women in my row "sweetie" and "honey." While I assume he was trying to be Southernly cordial (I'm a southerner too), calling women you don't know these names in a professional a space is inappropriate. I also had wished there was either a USB port or a power outlet to recharge my devices."
Pros: "The smooth flight and landing."
Pros: "I was so comfortable and love the free movies!"
Pros: "Flight was fine, crew very nice and attentive."
Cons: "Baggage was said to be coming but then flight went off marquee after 30 minute wait. Ticket agent said “we had two planes come in at once so...sometimes marquee drops off after time. Really? That’s your excuse? Delta lands hundreds a day and luggage doesn’t take 45 min to arrive. Sorry I gate checked. Please Tighten that up Jet Blue! and send an agent to provide an update rather that leave people wondering what happens when their flight # goes away and no luggage. Pitiful."
Pros: "I am a nervous flyer but had no turbelance smooth ride friendly crew members"
Cons: "Everything was great"
Pros: "Jetblue service, cranberry juice and snacks (tried a different one this time - vegetable crispies)"
Cons: "No chocolates (at least couldn't see it in the offering )"
Pros: "Love the ample legroom in coach seating, and that I don’t feel like one of gazillion sardines in a can. Snack selection is awesome and free: ) Flight attendants were courteous Check-in staff at the departure gate was friendly and even shared a quip of humor!"
Pros: "Everyone was really nice ..."
Pros: "Very comfortable seats and legroom for economy. Pilot and crew were very friendly and helpful. Snacks are slightly better than the norm."
Pros: "one of the crew was excellent - he was friendly and helpful."
Cons: "the small non-interactive video screens"
Pros: "Jet Blue had the best price for my destination. Boarding went well. The seats were comfortable and the entertainment (tv movies, music) was good. The crew was friendly and helpful. And the pilot did a smooth landing."
Cons: "Had to use a kiosk after doing a mobile check in. The kiosk the kiosk malfunctioned and I had to go to a kiosk assistant ( a real person). There were a lot of travelers in line to get assistance after using the computer kiosk. That didn’t save any time."
Cons: "Bad, bad and the worst"
Pros: "Absolutely nothing"
Cons: "The flight was delayed over 2 hours. The pilot wasn’t there to fly the plane. No delay notice was given until after boarding time. AC on the plane didn’t work. This just to name a few things"
Cons: "Delayed departure after a long layover"
Pros: "All the staff members were very friendly and helful. The seating was very comfortable with lots of leg rom. Both flights were on-time and the in-flight service was very good!"
Pros: "We got there"
Cons: "Late departure Old seat back system Broken tray table"
Pros: "Stuck thirty minutes and counting. Landed. No gate"
Pros: "Crews"
Cons: "Seat"
Pros: "Choice of healthy snacks, not run of the mill pretzel and peanut."
Pros: "Smooth flight on time and great staff!"
Cons: "All good!"
Pros: "Convenient flight times and prices"
Cons: "The cabin was overly warm and a little cramped"
Appears to have been delayed to wait for other crews to get to Miami, its tough now but schedules missed count
Pros: "On schedule"
Pros: "Exit row."
Pros: "Good entertainment options"
Cons: "Overall okay crew, but some very rude members"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Pros: "Good to have on board internet"
Cons: "Quicker boarding of passengers."
Cons: "Left seven hours later than I anticipated Some passengers were rebooked on earlier flights while others told to go with same flight flying later Very very disorganized"
Pros: "Hmm pilots safety records paid over 2500 for comfort eats wanting to feel a bit more special"
Cons: "Food was awful service main cabin mediocre at best I don’t think delta realizes how important all the customers are not just business class as we do have choice out there throwing the piece of chocolate out there at the end to a horrible experience doesn’t make it ok"
Pros: "Nothing horrible service"
Cons: "Everything"
Pros: "Awesome"
Pros: "Good crew. Ample legroom."
Cons: "Plane was delayed by more than an hour."
Pros: "Good snack selection. Crew was personable."
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "Good crew, good service."
Cons: "No complaints!"
Pros: "Fawn on our flight from Atlanta to Newark was amazing."
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Pros: "Nice crew"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Cons: "Very slow plane turnover."
Cons: "Leg room was lacking."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Pros: "Nice plane and super nice crew."
Pros: "First time flying into Daytona and it was super easy."
Cons: "Nothing"
Pros: "Delta - best airline"
Cons: "Airbus - entertainment systems never work."
Pros: "fast flight"
Cons: "Wi-fi sucks"
Pros: "Short flight! Crew nice enough!"
Cons: "Boarding seemed slightly delayed"
Pros: "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
Cons: "Nothing"
Pros: "Delta planes are typically nice and clean"
Cons: "Flight was delayed multiple times."
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Pros: "Nothing"
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Air crew was excellent"
Pros: "Flight crew was excellent"
Cons: "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
Pros: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Pros: "The crew were so polite and happy!"
Cons: "Those seats! UGH!"
Pros: "Quick boarding"
Cons: "Had to sit directly next to the engine and it was very loud."
Cons: "No meal service in first class."
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "Newer plane with entertainment"
Cons: "was a great flight"
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "Nice plane."
Cons: "No in flight TV."
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
Pros: "Attentive crew, good atmosphere, comfortable seating.(no free food so 3* but short flight so OK) Pre flight...Soo helpful, wonderful assistant. Delta vs KLM...Not so...See below:"
Cons: "Little time for plane change at Atlanta. Atlanta rail excellent but plane arrival was late and time to cross airport limited. This was especially galling as I was at MCO early enough to catch the 1hr prior flight and requested a transfer to travel with a friend. There were seats available and Delta tried to move me but KLM would not allow it????"
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Cons: "No entertainment available at all. There were empty seats available and passenger next to me in the aisle seat was not offered to move--she fell asleep with her legs crossed and kept kicking me in the middle seat--I was traveling with the window seat passenger."
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Pros: "There was a slight delay, but boarding was easy, and flight was smooth."
Cons: "Flight was completely packed."
Cons: "The new seats are extremely uncomfortable for sleeping. Even in Economy Comfort + I had a hard time finding a comfortable position. The short hard seats do not work well unless you are sitting essentially vertical."
Pros: "Employees so so not friendly"
Cons: "More professionally"
Pros: "Flight was good as planned."
Pros: "Crew's service good, punctuality excelent"
Cons: "No Entertainment at all"
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Cons: "Boarding process for Copa 808 from Panama City to JFK on 8/25/2019 was mob-like. Attitude of security personnel was unhelpful/resentful when trying to use Star Alliance Gold Lane (Have Premier Platinum on United). My wife got “selected” for special security screening. Almost missed flight."
Pros: "The crew was friendly, the seat was comfortable. This was a night flight, so I would have loved if they turned off the lights during the flight so I could sleep."
Cons: "Checking in was very slow - food should improve vastly !"
Pros: "Excellent"
Cons: "Check in is very poor in Panama airport"
Cons: "Copa did not allow me to board plane with setvice animal. Stating paperwork is not acceptable for travel to Peru. I bought tickets on avianca and traveled to Peru and had no issues entering Peru with paperwork. Also copa lost luggage for 3 days spent 3500 on copa and received nothing in return"
Pros: "what a difference from the flight crew. Much more attentive and responsive to our flight requests."
Cons: "This flight was better. Short flight and very attentive crew. I figure the seat selection on mobile app would be my choice next time."
Pros: "Amazin !! Thank you"
Pros: "Very good crew."
Cons: "Baggage slow"
Cons: "Traveling with another airline!"
Cons: "I called in advanced and requested a vegetarian meal. Apparently no one was told l, and they were no vegetarian options available. Also, there was only one movie running in a general tv without any other entertainment options. This should not be allowed on an international flight >5 hours."
Pros: "Puntual Airline"
Cons: "Boarding"
Pros: "la atención en el vuelo"
Cons: "la comida"
Cons: "More entertainment options"
Cons: "I lost one of my suitcases!!!!"
Pros: "I got to my destination safely. Crew was ok."
Cons: "Lousy food. Small, old aircraft (737). No individual screens, no phone chargers, asked for a repeat hot dish and was told yes, but never got it. It lacks behind many other carriers. I was expecting much better."
Pros: "Flight was on time and crew was friendly."
Cons: "Having to screen my carry-on luggage twice, at airport entrance and gate entrance, was a shocker."
Pros: "Great flight. Decent sized seat. Friendly crew"
Cons: "Nothing"
Cons: "Our flights were delayed and on top of that, we had to run to reach the gate (which was changed without any notice)"
Pros: "Nice wide seat."
Cons: "Seats didn’t recline much at all. Food only so so."
Cons: "I bought my ticket in June with a window seat. When I got to Copa check in they told me I didn’t have an assigned seat (and I got there very early) and that she couldn’t help me get a seat assignment until I got to the gate. Then at the gate very poor customer service and she gave me a middle seat without even really looking at the flight. On thr flight food was mediocre. Not good aircirculation on the flight, ac was not good. And I was also on the last group to board, boarding process was a disaster. Will not use Kayak again."
Pros: "The size of the aircraft.period."
Cons: "A crewman took up space when we were loading the plane to discuss something with a customer that could have waited until everyone, including me got a chance to sit down. Then, they almost forgot to ask us for beverages during the meal which was horrible according to several neighbors- I was not hungry."
Pros: "Punctuality"
Cons: "Food very average"
Pros: "Helpful staff"
Cons: "Uncomfortable seat"
Pros: "On time, clean, and non stop, the latter being the best! First flight was a newer plane, and appreciate the USB ports. Older plane on return flight, but got home safe and sound with a little extra time to spare. That's a good trip in my book."
Cons: "Nothing negative."
Pros: "Overall good flight."
Pros: "Everything was on time and since we didn’t arrive in till 11pm the food helped in not having to search for a place that was open. They served 3 small meals on a 7hr flight. Impressive"
Cons: "No complaints."
Pros: "Pleasant and friendly crew and service."
Cons: "No on board entertainment"
Pros: "Nothing special."
Cons: "The plane was FREEZING. I was so cold and there were no available blankets. I've asked the flight attendant to raise the temperature and she said she'll do it but she didn't. I was still cold an hour after we landed and I left the plane."
Pros: "For the most part a punctual, comfortable flight, the crew did their job well. No entertainment, small snack etc."
Cons: "They broke off one of the 4 wheels of my checked-in bag rendering it useless. I approached the luggage complaint section of Copa Airlines and they said they only fix or replace bags when they make an actual hole in the fabric, which would basically require using a sharp knife or a chainsaw. Broken wheels (mine was completely gone), handles etc don't count, in other words, they can throw around your bags like they mean nothing to them because their policy protects them, not you. I'm pretty sure Copa isn't the only airline doing this but it needs to be said regardless, it's really not fair the way they treat / abuse customers' belongings without making themselves responsible for hardly any of it."
Cons: "persons from Copa at boarding time, lost....!"
Pros: "Service, food and very clean airplane."
Cons: "We like this airline"
Pros: "the two agents at the gate where kind and helpful and this review is not directly at the employees of Copa. however this is not my first rodeo with Copa on their oversold strategy and they should have sent out an email about the situation and certain people would have stayed home or their hotel for next flight."
Cons: "$400 voucher (less than price of our ticket) to use for future Copa flight. LOL. because of the many people being bumped, it took 2 hours to process all our vouchers (taxi/hotel/$400) *the flight was at 6:14pm but we knew we couldn't get on around 5:40pm, and left the airport at 8:20pm"
Pros: "Food, short length of flight"
Cons: "Colombian customs forms were only in Spanish; would've helped if crew offered assistance to those who needed some help w translation"
Cons: "When we were landing the light cover on the light fell on my head during the process!!!!!"
Pros: "My luggage got lost with my medication in it. I am diabetic type 2"
Cons: "The airline staff has ZERO customer service skills. They treated me very poorly every time I asked them about my luggage. I have NEVER been treated this way while traveling -taking into consideration that I travel for work-"
Pros: "Everything was top notch"
Cons: "Not a single complaint"
Pros: "Friendly staff was there all along the flight. There wasn't a moment where the crew members weren't making sure you needed something."
Cons: "The recently released movies selection was very limited other airlines have a bigger selection of movies"
Pros: "Boarding process went very smooth and plenty of legroom and overhead storage"
Cons: "Volume didn't work on armrest . Volume was stuck on very high volume making the in flight movie not watchable. No choice for food"
Pros: "Pontuality, hospitality"
Cons: "food, entertainment is null"
Cons: "No individual media screens for 5+ hour flight. Had individual screens on the flight down. Also, had to go through security again at the gate in Panama city which meant getting rid of water purchased within the terminal and there was no where within the security parameter to buy water."
Pros: "I like that my seat was comfortable and I had movies to watch"
Cons: "It was not clear on leaving the plain where to collect luggage"
Pros: "The service is always very friendly on Copa. The boarding is timely. So is the off boarding. The pilots fly very well. Great landings and takeoffs."
Cons: "It was one of the most uncomfortable flights I've ever had. I was in seat 10E of a Boeing 737: in front of the exit row and could not recline my seat. The woman to my right was close to 300 lbs and was spilling into my seat. The gentleman next to me kept putting his elbows in my side. The cabin was way too hot -- uncomfortably so -- and the air vents barely pushed out air. The entertainment system on the plane was broken. I couldn't wait to land in NY."
Pros: "this veggie meal had dairy, which makes a big (postive) difference for me the entertainment worked much better. although if it had been working on my first flight, it would not have been enough variety in options for movies"
Cons: "seats were too close together not enough water available"
Pros: "The crew were very good and friendly."
Cons: "The extreme and continous turbulence during all the flight time. I know it´s about the atmospheric conditions but it was so long..."
Cons: "We were faced with many difficulties throughout the process including delays at every stage (plane boarding, takeoff, bus shuttles, etc.) of four different flights. The flight to Panama City was a significantly more enjoyable experience, but the return trip was absolutely miserable. After being boarded, we waited on the runway with no explanation for over a half hour. Then the flight staff came through with a very mediocre dinner and drink; however, they never came back for anything else until the customs form, and any attempts to flag them down were fruitless. When I finally got their attention, I requested water, and never received it. It was an incredibly frustrating and thirsty experience."
Pros: "Plane left on time and arrived in Panama City on time which was great for our connection. In- flight movies were good as was the food and drinks. Leg space was better than some airlines. Plane was nearly full."
Was nice
Reached on time
Was very on time. Flight attendances were great. Great experience
Not enough space for carry on luggage
The boarding was quick as the plane was late to arrive. Most of the crew was great with the exception of Simone who appeared grumpy and complaining. She was not personable at all with anyone she interacted with. The other crew members were good
Please be on time !!!
seamless experience, thank you.
Cons: "Cap. Was great"
Cons: "Tiny seats with limited legroom. No entertainment provided."
Pros: "Quick and convenient"
Cons: "Comfort and food was lacking"
Pros: "Full flight, so the usual boarding slowness, but the ground and flight crews were very good and made things easy."
Cons: "Boarding. But that’s the reality of travel these days."
Pros: "The crew was entertaining. Settle right in and left on time."
Cons: "More snack options."
Pros: "Emergency exit seat row had so much room!"
Pros: "Very informed process of why delays were happening."
Pros: "Shortest flight in my life"
Pros: "Crew did a great job. Smiling and friendly. Food for purchase was expensive but pretty reasonably for airplane prices"
Cons: "No in flight entertainment made for a long flight"
Cons: "It was a quick flight up dates were provide at all times"
Pros: "Service is awsome"
Pros: "Super helpful gate agents and smooth entry process back into the country."
Cons: "Crew on plane weren’t great. The male attendant wasn’t very understanding when a little girl had to use bathroom before we even left the gate. One of the women attendants ended up letting her go while taxing. Clearly the guy doesn’t understand kids. We could have ended up with a plane smelling like"
Pros: "This flight was fine. It was utilitarian. Did not stand out one way or another."
Pros: "Shakespearean effort by staff"
Cons: "Little snack perhaps?"
Pros: "Friendly crew"
Cons: "Food not provided. No in-seat entertainment. Late take-off on every single leg of my trip"
Pros: "The crew was fine. The seat was ok. A little cramped."
Cons: "Food was same as al flights tied of menu. No entertainment. All old movies."
Pros: "Friendly staff"
Cons: "guess they are a budget airline, since Millar to Rouge, Air Transat etc. Didn’t realize they weren’t a real airline company. As said, this is our first time using WestJet."
Pros: "The staff on board made us completely forget we just experienced a terrible 6 hour experience in the hands of westjet from punta cana. The airport staff and security were efficient and all friendly. Helped us every step of the way. But again, a big thank you to the 4 flight attendants on the ws 254 to Halifax. Made our crappy day much better simply by being a friendly and happy face."
Cons: "Didnt like having to connect but understand that was to my own booking."
Pros: "Room Sears in row 4"
Pros: "Punctuality and smooth flight"
Pros: "Horrible check in"
Cons: "Rude staff"
Pros: "Carrie (?) who looked after us in Plus was great. Was a nice flight - thx"
Pros: "Fairly standard flight. By checking in early was able to change seat closer to front."
Cons: "With baggage fees now in place, people are really over doing the carry-on & oversize bags aren't being caught by the airline."
Pros: "On time, courteous staff"
Cons: "Seat does not lean back"
Pros: "Crew was great. Tea or coffee would have been nice. Having to pay for everything is ridiculous"
Cons: "Three sets of crying children and parents who unable or reluctant to deal with them. Held everyone hostage."
Pros: "Same"
Cons: "Same"
Pros: "The crew/employees all friendly helpful and entertaining!"
Pros: "It is always an adventure flying into Lethbridge....maybe I should leave it at that. The crew both inside the terminal and on the flight were great, the service is great. It’s a very loud ride....if you have noise triggered headaches....I’m sorry. You’re in a flying cigar tube....up close with every other passenger and the open cockpit is a new experience....but totally fascinating too. The pilot and co-pilot are young but very compitant. The weather has a huge impact on your flight because if there is any wind you will get tossed around and the landing in Lethbridge is more of a roller coaster ride. Let me sum it up like this....if your not good with REALLY loud noise, or claustrophobic, or have any motion sickness issues.....rent a car and drive!!!"
Cons: "Don’t need to get there the 90 mins ahead as AC states is the policy, especially if you are on the 5 am flight because they aren’t. I made that mistake arriving at 3:30 am for my 5am flight and no one showed up til after 4am. It was really annoying to not know that ahead of time."
Cons: "Flight delayed both ways."
Pros: "I love the digital display on the back of the seat in front of me that tells altitude, speed, and where I am on a map."
Cons: "Kaya k sucked and I will not deal with them again. I know they are not West Jet, just venting."
Cons: "snow caused my flight to be cancelled instead of the direct flight to nyc i flew via Atlanta. due to the timings of the flight - landing at 2.30 am, leaving at 7.30 am - i had no option but to sleep on the airport floor i will try to avoid fliying with westjet in future - staying loyal to air canada - to avoid the risk of such a terrible flight diversion"
Pros: "Leg space, prompt on-board service"
Cons: "Boarding delays"
Pros: "Staff were great"
Cons: "Waited almost half an hour upon arrival to Calgary for a port"
Pros: "Fantastic flight!"
Pros: "The staff are always super friendly on Westjet."
Cons: "The entertainment system is terrible. It does not work on my laptop and they sell out of ipads quickly."
Pros: "Friendly , helpful staff . Who know what they are doing and try to accommodate you with minimum fuss ."
Cons: "Nothing comes to mind this trip"
Pros: "The staff was outstanding from the minute we arrived in Hamilton till we got to Edmonton. So impressed with the customer service."
Pros: "I liked that the inside of the plane was new, bright, and modern. Really great craft."
Cons: "It was a propeller plane and it doesn’t say that when you book. And they only gave water and pretzels. Nothing else. No soda, no coffee, etc. I was interested in purchasing a snack on board and the stewardess said they don’t sell on the flight because it was so short (40 min flight time.) lgehixh I could understand, but AirCanda offered a variety of snacks and drinks during the same 40 minute flight, so not sure what’s going on."
Pros: "The plane ✈ flew without incident."
Cons: "Airplane left late, no in flight movies, menu of food was very unusable. Because I am lactose intolerant, still, lots of cheesy entrées on the menu."
Pros: "Good snacks $"
Cons: "Title says it."
Pros: "We got to our destination"
Cons: "I'm just fed up with the general discomfort of air travel, but since I'm not willing to pay more I can't really complain I guess."
Pros: "A bit more seat room. I'm a tall guy and was a bit cramp"
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