Find Cheap Flights from Atlanta Hartsfield-Jackson to Cleveland Hopkins Intl (ATL - CLE)

Unable to choose seat and/or upgrade seating

NOTHING

CHARGED FOR MY NORMAL CARRY-ON. CHARGED FOR OVERHEAD SPACE. I HAD TO PAY $40 TO CHECK IN MY BAG THAT ON NORMAL AIRLINES I CAN CARRY-ON. WAS PUT IN A MIDDLE SEAT AT THE BACK OF THE PLANE WITH NO LEG ROOM. THEN, TO TOP IT OFF, MY BAG DIDN'T MAKE IT TO CLEVELAND (ON A ONE-WAY FLIGHT FROM ATLANTA!!!!). SO I WAS STUCK FOR TWO DAYS WITHOUT MY THINGS ON A BUSINESS TRIP. THE AGENTS WERE RUDE IN BOITH ATLANTA AND CLEVELAND. HORRIBLE FLIGHT. HORRIBLE AIRLINE.

Friendly, efficient crew. Arrived to destination ahead of schedule. Very affordable ticket price.

No frills at all - try to upcharge for everything: bags, food, seat selection, etc. It is definitely a budget airline.

I was suppose to get a refund because I cancelled within 24 hours of making the trip and I was told I was going to receive one but I never did.

A lil more room... And thx again

The flight attendant didn't pick up garbage until the plane landed.... I had to hold the cup the whole trip.... Not cool

The skycap was waiting on me when getting off the plane and made sure I had restroom and any food or drink needs met before taking me to the next gate. Very pleasant and helpfulness!

The gate agent was HORRIBLE! She totally disregarded the wheelchair assist on the passenger list and my need to board early even though I reminded her AND was sitting in the chairs marked for wheelcchair assistance! Then after calling for zone 2 to board she finally called for someone to take me down to the plane which ended up with me having to stand in line waiting to get down the aisle because my seat was in the back third of the plane. This caused much physical discomfort which then affected trying to get comfortable in such tight seating arrangements! The actual flight crew was great and made sure the skycap was there when departing the plane! Your gate agents need some training in customer relationships!!! They will be the reason I wont fly Delta in the future!

The crew was fine.

At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.

Price and comfort seats

I was told we could pick our seats day we checked in. Here the computer picks your seats. Not fan of seat policy..

Frontier was on time and their staff was courteous and professional.

Nice seats, clean, pleasant staff.

Seats didn't recline.

Easy boarding, early landing

The seats were clean and the material of the seats were good quality.

The crew members were rude and one of them was aggressive. No water was offered except for purchase with other soft drinks. The bathrooms were filthy and smelled terrible. The seat pocket wasn't even a pocket, it was just string so when the crew asked us to put away electronics there was no place to easily put them temporarily during takeoff and landing. The "tray table" was just a waste you couldn't even put anything on it because it was so small. In order to not be charged $10 per ticket we had to print our boarding passes at the hotel which was very inconvenient. I wish they had a mobile app like other airlines that can be scanned. Overall the flight was mediocre at best. We got from point A to point B.

Quick and easy

Smiles

Someone sitting in my assigned seat

The flight was actually on time for us to board. In the past their has been delays. Boarding was smooth the plane looked like it had been updated nice seats.

The gate had the wrong city so some people were confused on where to go. The staff at the gate need to be more professional and give more attention to customers. They were too busy talking about personal issues amongst themselves. Some people had questions about baggage and needed assistance and they would refer them to the site. They need to work on customer service.

The price was great !

Simple boarding procedure and on time flight

Had trouble checking in online. Seat selection was a bit vague as to whether you were choosing seats for both flights or just one leg

I was able to upgrade to the front of the plane where the seating was much better.

I rated the food and entertainment as poor because there was any of either. I also think the baggage fees should be reduced, after paying those fees and upgrading to better seating the flight wasn't as cost effective.