Pros: "On time boarding, take off and arrival."
Cons: "Nothing. It was a short flight."
Pros: "On time"
Cons: "Very small screens, poor service when flight was delayed from boarding hostess"
Pros: "good planes, smooth ride"
Cons: "an additional $75 for catching an earlier flight. Hated that!"
Pros: "The seats were comfortable with adequate cushioning."
Cons: "The drinks served in plastic cups were tiny."
Cons: "Flight was delayed, causing us to miss connecting flight."
Pros: "Great check in, so different than 10vyrs ago. United Apps also great"
Cons: "In flight wifi didn't work."
Pros: "Love the warnings like where to pick up luggage"
Cons: "It was professional, no fuss but somehow slightly detached. I had no food only a water. A friendly inside crew."
Pros: "All Good."
Pros: "Not many passengers on plane."
Cons: "Three hours late taking off."
Pros: "Flight attendants boarding"
Cons: "They did not load enough fuel so we had to wait. Then we taxied for ten minutes or more. Took off t0 minuted late. Landed 35 minutes late but waited 25 minutes for gate then 20 minutes for bags"
Pros: "I was separated from my 4 year old and 7 year old children as well as our husband. We bought our tickets together but we're out on 4 different rows. I asked flight attendant for help and she was rude. She talked to my husband who was further in the back and came back and told everyone it was ok for my kids to not be with their parents because my husband said it was ok. It was not ok, it was awful. After I started crying someone finally traded spots. But I didn't like that my husband's wishes over Road mine, it was misogynistic and she was a woman, a very condescending women."
Cons: "That our family was separated. That the female flight attendant talked down to me in a misogynistic way"
Pros: "great service with kind and friendly Flight attendants"
Cons: "No snack was offered"
Pros: "Food was excellent, flight attendants were awsome"
Cons: "There was very little AC"
Pros: "Smooth flight esp getting people in and out"
Pros: "Good crew."
Pros: "Boarding process was quick"
Cons: "Should serve food on flights over 4 hrs"
Pros: "Flight was very good and service excellent. Thanks!"
Cons: "Slept like a baby."
Pros: "Everything was god!"
Cons: "Except the wifi, but it's ok!"
Cons: "Small snack"
Cons: "The flight still hasn't left"
Pros: "Overall experience was very good"
Cons: "Meals on flight"
Pros: "The trip TO the United States was bearable."
Cons: "This flight was a complete disaster. I ended up b=on a different flight to Newark, as my flight to Chicago got canceled. Then that fight was unable to land, so I spent hours in baltimore, and missed my connecting flight to Brussels. By the time I finally arrived, 4 hours late, to Newark, I had to spend 2 hours in a line to get re-book, for a flight the next night. I was compensated for all this mess with a $10 food voucher, and had to get a cab from the airport to the closest and cheapest hotel. My flight to Brussels was uneventful, save one rude flight attendant, and I got to school a day late."
Cons: "No room for bags .."
Pros: "Boarding was easy and quick. Staff was very friendly."
Pros: "Nothing really"
Cons: "A/C was not working and hot air was blowing so the whole flight felt like we were in a sauna. Everyone was sweating, children crying. Called the flight attendant and no explanation other than "we know" but sounded more like "not our problem, deal with it". They should stop saying "let us know if there is anything we can do to make you comfortable". Meaningless. United and most US airlines really need to take a step back and figure out what's there vision of service. Most of them are in deep trouble, you can tell by how dissatisfied most of their employees are. How about bringing some top notch foreign airlines to compete?"
Pros: "I liked all of the notifications."
Pros: "I liked the staff. Everyone was nice and hospitable."
Cons: "The ride was a bit bumpy, but sometimes that's uncontrollable."
Pros: "All was well"
Cons: "All was well"
Pros: "Clean plane, seats and on time performance"
Pros: "Safety was emphasized and carried out by the pilot and staff."
Cons: "The boarding process in Atlanta and masses of people bunched up made for a disorganized boarding process."
Pros: "Quick, simple, easy to set up. Saved us from spending overnight in Atlanta waiting on Southwest."
Cons: "everything else"
Pros: "Nice flight crew Nice gate agents Flights were on-time"
Cons: "Seats are a little tight To select seats during online check-in cost $33 per seat"
Cons: "Boarded a full flight without the APU working. It was warm in Denver that evening. It was repaired. I think we could have waited it out in the terminal."
Pros: "Arrived early and flight crew was super nice!"
Cons: "Delayed the flight, missed my connection flight"
Cons: "Explanation on why it took so long to board was a vage"
Cons: "I was in the last group boarding and the gate agent made me check my carry on bag. I explained it was important to me to keep my carry on with me on the plane. Instead of helping me make it work I was forced to check it at the gate. Upon boarding, there were plenty of overhead spaces for my bag. There was then a mechanical failure, a fuel pump that was faulty. This is not anyone's fault or at all controllable, but the way things were handled was ridiculous. There was 1 gate agent for 2.5 hours handling everyone who needed to re book. In my case I simply needed to cancel my flight (because I had already missed my meeting) and needed to get my bag brought up so I could go home. I was told I needed to wait in line. So I waited for 3 hours. Then waited another 1.5 hours for my bag to come up from bag check. The agents there were not all that helpful or concerned about my experience yesterday whatsoever. I will likely never fly united again and I travel a lot. I will also likely express my dislike for united to anyone I can going forward. In one flight, one experience, you lost this customer for good."
Pros: "The flight crew was nice"