Pros: "The crew were very friendly. They were so kind and helpful to a young girl who was flying by herself. They kept checking in with her and asking her if they could do anything for her."
Pros: "None stop flight was excellent"
Cons: "Everything was good"
Cons: "Everything was great!"
Cons: "Alaska gate agents blamed us for our Supersaver tickets (that were not cheap) for the reason they had our young children sitting on their own in middle seats with strangers. It wasn't until I insisted it wasn't safe that they found a pair of two seats together so each child could be with a parent."
Pros: "Crew was very nice."
Cons: "Boarding was very hectic. This caused the plane to be delayed"
Pros: "Very pleasant crew."
Cons: "On a 3 hour flight attendants only came through once to serve but several times to pick up trash. When you have a window seat it is difficult to get up and ask for something and you feel stupid pushing the button for just a cup of coffee."
Pros: "Everything great on flight. We arrived early too! Love the inflight entertainment using my device!"
Cons: "No issues."
Pros: "Attendants treat passengers with respect and a smile. A seasoned crew that worked hard the entire flight."
Pros: "Flight was delayed 3 hours. But once it finally got in air flight and service was better than most. Fortunately we have a one day layover so we didn,t miss any connections like others on the flight."
Pros: "On board entertainment options"
Cons: "Limited complimentary snacks, only cookies for a 5 hr flight"
Pros: "Smooth flight, no issues."
Cons: "Wi-Fi options"
Pros: "The planes were amazing so comfortable like a brand new car .."
Cons: "OMG scariest flight I had ever been on .... Windy and terrible weather . It’s like a free Mr Toads Wild Ride .. Thanks for getting us home in one piece !!!"
Pros: "Great flight"
Cons: "Nothing it was all pretty good"
Pros: "One senior flight attendant provided exceptional and memorable customer service. She was extremely positive, professional and reached out to all passengers to ensure their needs were meet. I've been managing customer service experiences for 20+ years and the level of service she provided is invaluable."
Cons: "I'm pregnant, so not enough options for food"
Pros: "It seemed to flow very well from gate to gate."
Cons: "That I was flying to Omaha and not NY..."
Pros: "Nonstop flight that was relatively inexpensive!"
Pros: "I liked that the flight was non-stop."
Cons: "I was satisfied with all aspects of the flight."
Pros: "Easy procedures and seat options. Helpful staff. Quick flights."
Cons: "Couldn't get gogoinflight to work following directions on the card."
Pros: "The seats were comfortable and I had plenty of space."
Pros: "I loved how we got there ahead of schedule by 20 minutes"
Cons: "For a 4.5 hour flight they didn't feed me or anything. Only a drink."
Pros: "Polite cabin crew"
Cons: "No forewarning that you need your own device and an app to watch movies. For flights over 4 hours, airlines should provide as a part of the cost of the flight, a meal."
Pros: "On time and nonstop"
Pros: "I like the fact that the airline had a very clean plane the flight was wonderful it wasn't a bumpy ride for the days that we flew didn't much like the layovers were too long took away from my time for my vacation so I didn't get the full benefit out of my vacation so I wish that they would offer a straight flight and I may consider Flying Alaska again"
Cons: "The flight from Atlanta to Seattle Washington the flight attendants were very nice except for when we switch planes and from Seattle to Honolulu the flight attendant was very rude that would play a factor if I fly with Alaska again but with that being said I don't think anything would be said to the flight attendants about their attitudes but it plays a big part in your Service"
Pros: "The cordiality. The options for snacks and meals. The seat assignments. The clear Sky's! The stylish uniforms worn with sweet accessories."
Cons: "Some announcements needed to be made more clearly by slowing down a notch."
Cons: "Paying for food during a lunch hour flight"
Pros: "I enjoyed everything about this flight. Fantastic crew, entertaining and informative pilots, fantastic food and entertainment options-Alaska Airlines is the best! I plan on flying Alaska Air as often as possible! It was a 6 star experience!"
Pros: "The service"
Cons: "Flight was delayed"
Pros: "Friendly staff; comfy seats and ample leg room"
Cons: "No free WiFi services"
Pros: "It was very pleasant, and the crew was extremely nice on both the flight there and back. Thank you!"
Cons: "There wasn't anything I disliked."
Pros: "Couldn't believe how clean and fresh-smelling the restroom was! The seats are a nice wipe-able vinyl or leather material. Flight attendants were accommodating and had friendly mannerism. SkyWest/Alaska offered for us to check a bag for free, then both bags we had checked arrived at baggage claim within the 20mn post-flight, as promised."
Pros: "Crew was sincerely nice. Breakfast was OK but a bit too simple for a 5plus hour flight. The entertainment system is a tablet you get in first class or you can pay for it in coach. Is loaded with many movies and tv shows"
Cons: "The seats in the first class cabin felt old and some have the cushions so worn that is like seating in a flat chair."
Pros: "Good service before and during flight. We're very accommodating to our needs."
Cons: "Lots of movement on the flight between passengers and flight attendants"
Pros: "I love Alaska airline. I always try to fly with them."
Pros: "They see you as you, not as just another customer."
Pros: "No line to check from Lax to Portland Lots of leg room Loved complimentary internet and select movies No line to board We were m over efficiently and seamlessly"
Cons: "Too quick when getting drink orders - skipped me the second time on both flights Small overhead compartment"
Pros: "Courteous flight attendants were helpful to mothers with children. They came to all passengers frequently to ask if we cared for water or food."
Cons: "Not enough gluten free options"
Cons: "When changing planes, my suitcase did not come with me"
Pros: "The crew were all wonderful and very helpful."
Cons: "The seats on the teeny-tiny Skywest planes are so uncomfortable. My back was aching after a three-hour flight, and I was in first class...can't imagine how much worse the main cabin seats are. There was no dairy-free/vegan option for the meal. I get not having vegan hot meals on hand because it's not the most common request, but even a cold snack pack (like the kind the AlaskaAir website lists as being standard in first class) would have been great."
Pros: "Attentive staff. Generally clean. Smooth flight"
Cons: "Wish there was more complimentary meals. Though they did offer us free cheese plate due to Christmas which was nice!"
Pros: "Moved quickly and in orderly fashion served in the air timely manner"
Cons: "Cabin temperature was to hot and air vents did not work as well as other airlines. With so many on board the heat gets hotter over long periods of time Like with this 5+ hr flight"
Pros: "Charging ports were helpful"
Cons: "Flights attendant was rude"
Pros: "Food was close by."
Cons: "The chargers in the chairs didn't work."
Pros: "Friendly, unstressed,timely"
Pros: "Great seats, very friendly Stewardess and quick boarding"
Cons: "Wish there was an optional movie to watch"
Cons: "Having to leave the empty set I sat in the whole flight for the landing Was there something physically wrong with the seat? Or just "policy"? I figured it was just unsold but what do I know?"
Pros: "Pleasant staff"
Cons: "Delayed departure due to mechanical problems."
Pros: "The over all experience was great!! The only drawback was the connecting flights were so close we literally had to run to the gate and they had already begun to board the plane. But we made it, just was very stressful."
Cons: "The close connection flight times."
Pros: "the crew were very helpful providing all information I need it"
Pros: "Crew, movies, comfort"
Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."
Pros: "Excellent crew"
Cons: "It was all great"
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "Free entertainment"
Cons: "Seats are terrible - need replacing-worn out; say like Queen Latina, setting on top of one another; absolutely no leg room!"
Pros: "Yes crew was great"
Cons: "More leg space"
Pros: "The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left."
Pros: "Desk attendant was very helpful, personable, and efficient"
Cons: "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
Cons: "The flight scheduled was 1 hour 30 minutes late"
Pros: "Crew was awesome"
Pros: "We actually did not fly this route. We bought a car and drove home!"
Cons: "Overall, a good short flight."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Cons: "Plane was way too hot and stuffy, wasn't until about 20 min into flight before started to cool down."
Pros: "Crew gave specific instructions on boarding as to wear to place bags (overhead vs under seat) so even though we boarded toward the end, there was still a place for my bag. I enjoyed the choice of snacks."
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "Got me there Safely"
Cons: "Couldn’t understand announcements... at all! By flight attendant or pilot"
Cons: "There was no food or entertainment. There was a problem with the seat of the person in front of me. He couldn't keep his seat straight and his head was in my lap throughout the flight."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "Delayed flight, b.s. about why we were late, kept changing the reasonfor being late, unfriendly service"
Cons: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Cons: "They ran out of overhead space we had to check a carry on bag. My video monitor didn't work so that was disappointing."
Pros: "The smooth flight, the informational touches the pilot and gate attendants gave to the people"
Cons: "Late flight attendants"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Cons: "I am very short (5’0”) but there just isnt enough room i cant imagine what a big person feels on a 9 hour overseas flight."
Pros: "Flight itself uneventful"
Cons: "Pilots did a great job in informing us why the seat salt had to be turned on."
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Pros: "Easy transition from one gate to the next.."
Cons: "The food was not fut for human consumption and the servers did not care"
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Pros: "This was probably the best flight I’ve ever been on. The staff had a great sense of humor, as well as openly honored our military by bumping up an active member to first class."
Pros: "Check-in agent was very pleasant even through having to deal with a number of cancelled flights."
Cons: "Flight was delayed shortly before it was scheduled for boarding, which resulted in further delays/cancellations along the journey. Earlier notification may have allowed me to remain in Atlanta a night or two longer with my family as opposed to having had to spend many additional hours sitting uncomfortably in an airport."
Cons: "They lost my bag."
Cons: "That most of the seats do not recline do they could sell more seats."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Cons: "The flight was OK."
Pros: "Almonds were very good as snacks. Flught departed ontime and arrived early. Checked bag arrived in less than 20 minutes."
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Loved the safety presentation made by the live stewardess!!"
Cons: "The seats are very small even for a petite person."
Pros: "Everyone was great"
Cons: "The arm rests on both flights where impossible to lift to get out of our seats, the headsets had a lot of static, the head rest was broke on one side, the food to Germany was fine but back was horrible. Within 20mins of take off you were out of most alcohol and the wine was horrible."
Pros: "I loved his pilot. His take of and landing were so smooth. I wish I could request him and his co-pilot for every trip I take. The flight attendants served and did not hang around and harass you like some do. They were efficient."
Pros: "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
Cons: "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."
Pros: "Excellent flight crew, good selection of snacks, excellent seat and leg room."
Cons: "Lavatory was unusually smelly no charging port"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Pros: "Great staff."
Cons: "I hate that American Airlines doesn’t sign seats together even when there are spots available."
Pros: "Crew was great & flight was quiet."
Cons: "Didn't get snack. WiFi entertainment wasn't working."
Pros: "Everything was good!"
Cons: "I had little leg room"
Pros: "The crew was very friendly."
Cons: "The flight was delayed. A terrifying amount of turbulence the entire flight from Philadelphia to Omaha. I arrived later than expected."
Pros: "Crew was wonderful."
Cons: "Not much leg room."
Pros: "ABSOLUTELY NOTHING!"
Cons: "At 12:40 p.m. we boarded American Airlines flight 1350 in ATL, just to SIT on plane for 1 1/2 hours (half the time with NO AIR). Computer problems. Had to get off plane, then had to wait in 3 lines. Agents were so UNPROFESSIONAL! Kept saying flight would go... DID NOT go until another plane came in at 9:00 PM! We, needless to say missed our connecting flight to SYDNEY and had to wait til next day and fly to SAN FRANCISCO, then to MELBOURNE, then on to Christchurch. We MISSED out on TWO DAYS of our short trip! which included missed reservations!!"
Pros: "the crew was very friendlily and the flight was great and confortable."
Cons: "Snacks, non usable Wi-Fi"
Pros: "The on time departure and arrival"
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Pros: "Pleasant and helpful staff"
Pros: "The airplane was modern, clean and comfortable and the flight was on time"
Cons: "Everything was good"
Pros: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Cons: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Pros: "Once we got flying, everything was fine."
Cons: "Gate changes had passengers walking from one end of Terminal 3 at O'Hare to the other twice."
Cons: "The flight was late"
Pros: "Food was better than expected."
Cons: "Flight was too warm."
Pros: "VEry good Cabin crew and the plane was reasonable new"
Pros: "Everything went exactly as scheduled."
Cons: "An extremely rude woman told me there was no space to place my bag in the overhead compartment and forced me to step aside and check my backpack. I didn't have a purse or any other item, just a backpack. I told them I had medication and they told me to just put it in my pockets. So I stashed my medicine in my pockets and had no room for my personal items or valuables. I had a hiking backpack with a water bottle in the side, and since they forced me to check the bag, my water bottle flew out of the pocket while it was being loaded onto the plane. Fortunately they at least tracked me down and brought my stainless steel water bottle to my seat. However, it wouldn't fit in the pocket in front of me and I had no other bag to store it in so I had to hold it and a few other belongings in my lap for the entire flight. I also had some other fragile items in my backpack that may or may not be okay. Also, when I boarded the plane, there was still space...there was no need to be so rude and force me to check a bag being used not only as my suitcase but as my purse as well. I'm so displeased with American, their staff, and their overall disorganization. How ridiculous."
Pros: "Food and entertainment was excellent"
Cons: "One checked bag was delayed in arrival"
Pros: "The crew was professional"
Pros: "The flight was good crew members was nice and professional."
Cons: "Not much offered on domestic flights."
Pros: "The flight was on time Crew was nice"
Cons: "No entertainment"
Pros: "Good customer service, friendly stewards and stewardess."
Cons: "No negative actions. All positive."
Pros: "Smooth flight."
Cons: "Could have picked something better to show."
Pros: "Smooth flight on snowy day"
Pros: "Quick flight, great service"
Cons: "Was not accommodated for a missed flight"
Cons: "Delayed. Missed Connecting Flight."
Pros: "American Airlines for me is always better than Spirit but not as good as Jet Blue."
Cons: "This trip was different except that I was disalpointed they didn't warn passengers about the whole island power outage until the plane was landing. No doubt this made a more convenient flight for them but I will always value a company that puts its customers first. The scene at the airport was very chaotic with reservations scrambled, bags missing and cars being rented by employees with flashlights."
Pros: "Flights were on time if not early-Excellent"
Cons: "E tickets or even itinerary should have terminals listed on E ticket LGA-got off at Am terminal B to find out I was leaving from C Had to take shuttle to C. Return to NY same issue-had to ask what terminal I was at To notify my driver once I was off the plane."
Pros: "The crew was friendly and helpful. Very pleasant"
Cons: "There was no Chardonnay available."
Cons: "No gluten free snacks"
Pros: "Pilot announced a change in time."
Cons: "Paying for my plane ticket broke college kid..."
Pros: "Really great flight"
Cons: "The wait"
Pros: "The flight attendants were nice and helpful"
Cons: "First of all flight was delayed an hour and a half.. Then I went to get something to eat to kill time just to find out they switched the gate causing me to have to run all the way to the new gate then they close the door as I was walking up and told me I missed my flight even though the plane was still there for another 15 minutes.. so I had to fly standby on the next flight which was another hour and a half later.. I arrived at the airport at 12:30 and didn't end up catching a flight until 7:45 p.m.... oh and I forgot to mention that I originally paid for an upgrade for priority seating with more legroom that I never received because they put me on the very last seat that you can't even replying because there is a wall behind you.. SMH"
Cons: "Not allowed single single baggage,"
Cons: "My flight was overbooked. I almost didn't make it home."
Pros: "The passengers"
Cons: "A/c was broken"
Pros: "Friendly staff Smooth ride On time"
Pros: "Prompt boarding & early arrival. Staff was also friendly"
Pros: "The entertainment, the crew were very hospitable. The flight was on time"
Pros: "Everything was great"
Cons: "I like everything"
Cons: "Take off could have been better. It was delayed, but pilot helped resolve the problem; so, it was fine."
Pros: "Crew was above and beyond. Really helpful and kind."
Pros: "Gateway clean. Wheelchair assistance was helpful, and friendly Flight attendants were courteous"
Cons: "- Tiny bag of pretzels seems cheap for a $600+ ticket. - HATE, HATE, HATE the charges for the first and second checked baggages!! I stopped using UA over 7 years ago because of these charges that came when gas prices were high and never went away. Always use Southwest whenever possible. Cheaper!"
Pros: "The seat for United First is really comfortable and the in-flight dinner for the route was pretty good."
Pros: "Efficient boarding."
Pros: "The seats were comfortable with adequate cushioning."
Cons: "The drinks served in plastic cups were tiny."
Cons: "Flight was super delayed, staff wasn’t very helpful when I was getting rebooked"
Pros: "Flight was short so I I did not get too involved with crew, men had smiles and hellos not so with females. Maybe they get too much stuff from other passengers but I was a little surprised by it. I haven't flown in quite a while but I don't remember that bad attitude. Drink service was good with snacks."
Cons: "There was no food, entertainment and seats are not that comfortable for a person with back problems. Female flight attendants are not so much in the friendly skies"
Pros: "Not many passengers on plane."
Cons: "Three hours late taking off."
Pros: "Flight crew was polite"
Cons: "Took forever to board and exit the plane"
Pros: "The staff was very nice and the flight was smooth."
Cons: "Ok we have two units at Crescent apartments to clean so please meet us there."
Cons: "They took so long to open the doors almost mis my connecting flight"
Pros: "United did a great job keeping us informed of where the plane was and why we were being delayed. Only 15 minutes late. But staff explained why and I think this helps ease people's anxiety. Inflight wifi was awesome!"
Pros: "Smooth flight esp getting people in and out"
Pros: "We were told that this was due to the weather at destination ( Newark) but the weather in Newark was fine. Hence, not sure if it is the airline ( United) or the air traffic controllers that caused the delay. United blamed the controllers. The Captain was very courteous apologizing many times for the delay ."
Pros: "Good crew."
Pros: "The flight was smooth"
Cons: "The flight didn't offer PDE"
Cons: "It was not a good experience at all. Honestly, I wanted my money back. I sent United this letter, but no one is gotten back to me yet. Hello, my name is David Larkins. I have had literally the worst airline experience of my life today with United airlines. With confirmation number BS2EL9, my flight was set to go from Atlanta to Burbank, with a connection in San Francisco. The flight from Atlanta was delayed about 10 minutes, however, they assured us that we would arrive in San Francisco at the correct time of 9:39 AM with enough time to get to our connecting flights. They lied. Whereas we did arrive in San Francisco at around 9:39 AM, the plane taxied for approximately 15 or more minutes before letting anyone off of the plane. Still, I ran to my connecting flight before it left the runway at 10:10am. However, I was not permitted to step onto the plane by the fellow at the gate at the time. He told me that because boarding time was over at 9:55a, he would not let me step on the plane even though it was still on the runway. I was upset. I went to customer service and explained my situation to them. Speaking with a girl named Krystin S., I explained that I really needed to get to Burbank on time, before 2 o'clock. Today, I had a final for school, a meeting, and interview with a job, and I had to drop my dog off at the vet for an appointment which costed around $150. Krystin told me that there was nothing she could do, and offered me only a meal voucher. I was offended, and declined the voucher. I then spoke to customer service and they told me there was nothing they could do after informing me that the flight that they switched my flight to was delayed yet another hour and I would not arrive until 350pm. This is absolutely unacceptable, and I need a remedy. Far larger than a simple meal voucher. I have lost more money by missing my flight to Burbank because of the Atlanta airport lying to me then the flight was even worth. Also, I requested to speak to someone, but the representative on the phone said they didn't have a phone number to speak to anyone which adds to the cumbersome nature of this issue. Please contact me back, as soon as possible. I'm very upset at the situation. David Larkins"
Cons: "Small snack"
Pros: "Everyone working the flight was wonderful"
Cons: "United, once again, was late and delayed."
Pros: "Very uneventful, which is provably a good thing when you just want to get to where you want to be. Service wa excellent."
Cons: "Everything for a fee."
Pros: "Comfy and we always fly united. Great experience"
Cons: "On the way back we had turbulence but that isn't anyone's fault."
Pros: "crew was mostly friendly"
Cons: "my flight was delayed 3. 5 hours... we boarded and we had to deplane. I'm still in the terminal with no clear indication of when I will be able to go home I might be more understanding but, my flight here was also delayed 4 hours"
Pros: "This regional airplane was extremely comfortable! The flight was comfortable and the crew was very helpful."
Cons: "I wasn't too excited that the in-flight entertainment quit working about five hours in, but the crew did their best to remedy the situation."
Cons: "The staff member in the boarding gate was very unorganised she was announcing incorrectly two times , which make the passengers confused. Leg room inside the flight was to tight."
Pros: "I appreciated the seat assigned to me was directly behind first class; gave me more leg room."
Pros: "It got to me to Atlanta fine. But going back to Newark was a nightmare."
Cons: "When I checked in at Newark, I upgraded my seat from 22 B to 7B for $55. I also paid $25 for my small piece of luggage. I was told there may be a lot of suitcases and it was better to check it. When on the plane, a stewardess came up to me and asked to see my boarding pass (which was scanned when I got onto the plane.) I gave it to her and she never returned it to me. I get an EMAIL while in Atlanta, saying my seat on the flight was canceled because I was a NO SHOW on the 27th to go down to Atlanta. I had the receipt of my seat upgrade, my receipt for the checked luggage, and the tag on the luggage. I called United who said I wasn't on the plane. After a long conversation, she said she fixed it. I get to the Atlanta airport on 10/31, and I was not in the system. I had to get a supervisor and they said my seat was gone and I may not be able to get back to NJ that day. After the agent called United Headquarters, they finally got me on the plane. I was told once again I should check my luggage and shelled out another $25. I then get to the gate, and the agent at the gate was asking for 10-20 people to check their luggage for FREE. That was it for me. I will not fly United again, and have already requested that my Executive Admin's not use United and use other airlines when they book business trips because I would hate for anyone to have to go through what I did. I am 44, have been flying since I was 5, and have never had anything like this happen and don't want it to happen to anyone else I know. I was disgusted by the whole situation."
Pros: "Flight was on time departing and very early for arrival."
Cons: "Boarding agents and cabin crew didn't convey a friendly tone. Multiple announcements made about keeping the boarding lanes clear and roller bags needing to be checked though some space in the overheads remained available. A full flight in the same plane from Denver seems to have plenty of overhead space, but a full plane leaving Atlanta runs out early?"
Cons: "In general, all the crew and counter people are not able to say "good morning" or smile, besides a delayed flight made a really bad experience"
Pros: "On time, even arrived early. Nice, clean plane. Good experience."
Pros: "iwheelchair and cart to get to my plane because of a knee injuryhad a wheelchair or cart to get me through the airport"
Pros: "The people were friendly and everything went smoothly even with a little computer malfunction they got us in the air on time. Thoroughly enjoyed the the experience."
Cons: "We had no complaints."
Pros: "People were nice."
Cons: "Nice and calm."
Cons: "I was put on wrong flight and arrived 4 hours after scheduled landing."
Pros: "Fast easy boarding. Friendly crew. Attentive pilot."
Cons: "Hot stuffy plane. Hardly any air circulation. Also we were given the last few seats on the plane which you cannot recline."
Cons: "Our flight was delayed so our connecting flight was cancelled what a terrible experience."
Pros: "The window seat and being able to sleep a little. Smaller plane but a little more room."
Cons: "The ranch mix isn't exactly a breakfast item but at least they tried to feed us something other than just drinks."
Pros: "Very little"
Cons: "The flight attendant at the door when boarding didn't smile or say anything to me, I was the one that greeted her!! Plus she was the same the whole flight like she had somewhere better to be!!"
Pros: "I hadn't been on a United flight in quite some time but gosh this flight was awesome. Very comfortable lots of overhead bin space even had in flight entertainment. Would love to start back flying United more frequently"
Cons: "I truly have no dislikes so I can't come up with 50 characters I don't think"
Pros: "Organized boarding"
Cons: "Did not allow our emotional support dog with the letter our doctor had written. Was told it needed his license number. It is no longer required! The letter is good with 2 other airlines which we travel on frequently."
Cons: "Not enough space to sit at the gate. There's been a trend lately to start checking all carry on bags due to space, but then you get on the plane and there's PLENTY of overhead space for your carry on."
Pros: "Being upgraded"
Cons: "Nothing was bad"
Pros: "The boarding process was very simple and the crew was friendly."
Cons: "There are great entertainment options for in flight viewing, but there is no warning ahead of time that additional applications have to be downloaded in order to use them. At 30,000 feet it is impossible without paying for wifi. Also, I was actually looking forward to the little snack sized peanuts. Instead, you're given a salty trail mixed something that's seasoned very heavily. It just made me want to sneak water from the drink cart rather than curbing my hunger."
Pros: "you guys have tvs in the headrest and its spacious in the seating area. you all treated me way better than spirit airlines!"
Cons: "I had asked for help for when we landed in Houston to get to my conecting flight. The attendant was nice enought to arrange it, but when we landed and I introduced myself to the person with the wheelchair, he made me feel bad enough to walk to my conecting flight. Anyone traveling, paying for the services of the airlines should not be mafe to feel ashamed to ask for help."
Pros: "The crew was very informing and they fly attendants were very polite"
Cons: "Once we arrived Ohara airport this went from bad to worse. The plane arrived late and the we sat in the airplane for over 2hours because of repairs being made. I feel like the crew cold have been more forthcoming about what was happening it took at least .30min before we were told anything. After sitting on the plane for over 1 hours they finally move us to a new plane to board all over again it was very unorganized ."
Pros: "Attendants handled everything well!"
Pros: "Flight itself was fine. Major delay resulted in arriving one day later than planned, additional transportation cost, unplanned, and unplanned parking fees. No travel voucher was offered and when I asked was told it was not possible to issue a travel voucher."
Cons: "They boarded the plane when they knew they had mechanical issues. Passengers then sat on a hot plane at the terminal for almost 2 hours before departing."
Pros: "The Crew"
Cons: "It was a passenger on the plane acting real suspicious. I didn’t like that. Also the seats was uncomfortable."
Pros: "On time"
Cons: "Extremely high charge for carry-on baggage, extremely high charge for changing flight times, no beverage service, seats are very small with no iPhone charger available."
Pros: "Price on the flight to ket"
Cons: "Sits are really uncomfortable, staff wasn't courteous and boarding process was a mess"
Pros: "Flight to attendants were very good."
Cons: "By the time I had added my bags, selected my seats I may as well have gone on another airline that didn’t nickel and dime you go food and drink. Will not do it again or my wife, advertise as a low cost airline but it most certainly is not."
Pros: "The crew is really nice, attentive, and it's not hard to get their attention. They also don't bother you when you sleep and are overall quiet and courteous."
Cons: "Not knowing how long until we land. A quick "1 hour till arrival . . . 30min..." would have been appreciated."
Pros: "Price was affordable."
Cons: "Had to pay for a carry on bag :("
Pros: "Fast boarding"
Cons: "Pilot didn't show and he airline gave poor reasons why."
Cons: "There were no snacks, not one drink was free, and the seats did not even recline. I will not be purchasing any further trips with Frontier no matter the price."
Pros: "We had a great flight. Very full but ended up with an empty seat in our row, which was nice. The price was very cheap and we had no bags to check so worked out extremely well. The crew was very friendly and helpful. Thanks for making a trip home very memorable."
Pros: "Price of flight"
Cons: "Freezing cold, food selections, price of food for quantity you get, no blankets, leg space horrible, charging for upgraded leg room seats when seats were open, only giving ppl 30 seconds to move to a an empty free seat at no chrg, plane was not clean at all in bathrooms-disgusting: walls filthy, counters dirty and grimy, door & floors filthy, soap dispenser unsanitary, crew comments|conversations about travelers, should start boarding from the bk of the plane forward"
Pros: "Good flight crew, courteous. You don't pay for what you don't need."
Cons: "The cost to check baggage, why not have 1 free bag, either checked or carryon. Not even peanuts to snack on unless you pay an absorbent price."
Cons: "EVERYTHING is an add on!!! Ticket price might be cheaper when you price check ....but by time you add on all the add ons your ticket price is NOT the best price. Won't fly Frontier again."
Pros: "Not much"
Cons: "Plane was delayed two hours, then we sat on the plane for another hour all for a one hour flight. There were maintenance issues and things done wrong on the plane. There was no incentive or even snack to help the customers get through the three hours."
Pros: "I'm disabled an unlike my family and friends, the Frontier staff not only sppotted my handicap. They responded by wheeling me throughout the airportmmp"
Cons: "Hartsfield zairport is s dump !"
Pros: "Price was good, flight crew were very friendly and professional"
Cons: "Seats didn't recline."
Pros: "Friendly and efficient staff, perfect landing!"
Cons: "There was no in flight entertainment."
Cons: "I don't like how you have to pay for Your first checked bag"
Pros: "Cheap flight!"
Cons: "Maintenance issues on the ground, so didn't leave the airport for an hour and a half. Then due to wind conditions, stranded in the air for another hour. Missed a meeting I was supposed to be at. UGH all around"
Cons: "The phone service said the flight was in time as scheduled, the app said it was cancelled...Worst service ever."
Cons: "The flight was first cancelled, then I had to wait two days for the next available flight out. Also was charged for my carry on bag. This airline does not offer any complimentary drinks. I will not book this company again, you think your saving a little and end up spending More at the end."
Pros: "Easy, Cheap, Clean, Basic."
Cons: "There wasn't anything to complain about. I didnt' like the fact that you have to pay for a carry-on, but then again, the flight was hundreds cheaper so in the long run, all good."
Pros: "Nice crew. Plane clean."
Cons: "On this long flight from Atlanta to San Francisco, a reclining seat would have been nice."
Cons: "There was an accident that prevented me from arriving at the airport the recommended 2 hours prior to boarding. Anyway I managed to get there a whole 30 minutes in advance but the people didn't even try to let me get through ..they just said No and that was that."
Pros: "You've got to be kidding me......"
Cons: "-a simple bag drop off was over an hour. It cost us only $30 for that. -no customer service to address the long wait times. No corporate emails or phone contacts. This means that they don't want to take complaints. Ps- there were 250 people in line...I counted 9 people calling customer service. I don't think any of them were success. -none of the kiosks were working at phx. I thought we were in the 21st century. -seats do not recline. Seats are uncomfortable. Food tray is tiny. And I do mean tiny. No water or soda or anything without paying for it. That's a bit unrealistic for a cross country flight. -Fees! For food, drinks, stowed baggage, carry-on baggage (what?), choosing a seat assignment (and I do mean any seat assignment ) -Frontier will never see this because they do not deal with complaints. Ps-I wasn't able to respond via Twitter. I didn't know if my cell phone was an issue or if Frontier blocked twitter feedback."
Cons: "There were extra charges for the seat and my carry on. I will never fly Frontier again. No one likes hidden fees. What good is paying for a ticket if it doesn't even include the cost of a seat?"
Pros: "Everyone was nice and polite from Frontier."
Cons: "A lot of turbulence on both flights when landing. Small plane problems?"
Pros: "At least the flight didn't cancel"
Cons: "Massive delay"
Pros: "I had neve flown Frontier before. The boarding experience was orderly, fast & efficient."
Cons: "There was no free wifi"
Pros: "The cheap flight. Smiley crew"
Cons: "The extra cost for seats and the overall situation about this airline no recline seat? Oh well."
Cons: "It's frontier - you fly it because it's cheap, but service/flight quality sucks"
Pros: "The flight was nice and I left and arrived on time."
Cons: "Something that I didn't like was, the fact that when I left Phoenix on frontier I didn't know that I had to pay $60. for a carry on that fit in the over head compartment until I was about to board the plane. That's when they announced it and there were a lot of surprised passengers."
Cons: "The flight was delayed by an hour but there was no announcement made"
Pros: "Boarding was organized and the flight was on time for boarding, takeoff and arrival at the destination gate."
Cons: "The seats are well-shiort of luxurious, and there is no beverage service or entertainment. Also, you have to pay for both carry-on and checked luggage. I guess these are all things you should expect from a discount airline."
Pros: "The rate of the flight. It's a little bit cheaper than Delta and American flights."
Cons: "No entertainment on the flight. It cost extra to change seats. All the snacks cost money. And the bag fee is 40$"
Cons: "We were stuck on the runway for over an hour after we landed and getting our luggage was a DISASTER. They changed the location of our baggage claim carousel with minimal notice, only to change it back to the original carousel with NO NOTICE. It took over an hour again for our luggage to come out and it trickled in so slowly, that I ended up getting my bag a full two and a half hours after we landed. Awful experience."
Pros: "The flight attendants were very nice."
Cons: "I have nothing bad to say."
Cons: "We sat on the plane for almost 2 hours once we arrived to Omaha. I had tickets to see Olympic Trials Swimming Finals and missed over half of it."
Cons: "Seats hard plastic and inhumanly closed together. Tray tables smaller than a car's sunvisor. I think Frontier should be called the Middle Passage airlines for how they pack us in. They make you pay for luggage, improved seat size, location, food and then ask you to tip your cranky flight attendant whom they seem to screen and select the most misanthropic applicants they can find. And then they try to sell you their credit card with a $69 annual fee. I watched and there where no takers."
Pros: "The flight itself was rather cheap. You're not going to beat $40 buck."
Cons: "I didn't like, however, that they never mention that any additional bag is another $45 dollars. I ended up spending around $120 dollars."
Cons: "I wish that the crew had said something about the turbulence, like "oh this is completely normal" or "we're hitting some turbulence""
Pros: "Flight attendant Mary did her best to make up for the flights short comings. She was pleasant, cheerful and understood she didn't have much to work with."
Cons: "The agents at the ticket counter as well as those boarding the flight wee very unprofessional. They should be working cleaning bathrooms instead of interacting with the public. There was a manager present who acted more like a monitor than a manager. eventhough I have a return ticket, I will not use it and prefer to purchase a ticket on another airline. You can keep the money. I wouldn't subject a mango dog to your airline and service."
Pros: "Price was good"
Pros: "The price was unbeatable, as I was only doing a day trip over a short distance."
Cons: "I'm glad that it was a short distance, after I got on the plan and saw what must be some of the thinnest seats in the industry, which I have not scientifically evaluated, but, I do feel free to express my opinion. I would not have liked sitting in this seat for a longer flight. Also, the smallest tabletop I've ever seen would not have been suitable if I had decided to open up my full-size laptop for use."
Cons: "Flight cancelled 10 minutes before boarding on last flight of the day. Next available flight was four days later! I had to take a refund and buy a ticket for the next day on another airline. From now on I'll just buy my ticket on another airline to start with and save the trouble or wasting my time with this airline."
Pros: "The flight arrived earlier then scheduled."
Cons: "The baggage fees on this flight was more then the actual flight ticket."
Pros: "The crew was nice."
Cons: "It was rather like a city bus-- no amenities, nothing I would feed a wild raccoon, cramped, tight and generally unpleasant.A charge for a carry on?!? Really?"
Cons: "Never had a f-ing flight out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SICK!!"
Pros: "I loved the gate agent. She gave me a row of seats to myself. I also loved the flight attendants. They were very courteous, friendly and professional. The pitch between the seats were decent. They definitely respect the passenger and provide excellent pricing. I traveled without bags or personal item. I understood exactly what I was doing. Going to Vegas for 24 hours for next to nothing."
Cons: "I felt the snacks were overpriced. It was kind of funny seeing the flight attendants use debit or credit cards for each item on their cart."
Cons: "Actually the tickets were cancelled due to my wife"s (KARAMJIT K UBEROI ) sudden sickness and in spite of promise by your customer service to re credit to my Credit Card, later on denied the same .However a flight credit for the amount was provided to use within three months .We were harassed by making repeated faxes and make calls nearly dozen times."
Pros: "For the money i spent to fly the only thing i had free was water. Wasn't used to flying with no complimentary snacks and to purchase items were a bit expensive. Baggage took too long 30 minutes. Wasnt accustom to waiting for my luggage at the baggage claim. Other than that the flight was good. Thanks for your service, but i will try not to use Frontier airline's"