I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Had to cancel and rebook, KLM connection was cancelled prior to departure, ended up flying to Munich on non-Delta carrier.
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
All and all pretty good. It’s crowded but that is what flying is all about. But no complaints otherwise.
Average at every level . Poor entertainment selection. Boarding was very poor and disorganized. Flight was late by one hour .
See comments in previous section Houston to Chicago Chicago to Istanbul
They gave us some Tiramisu that had no business being as delicious as it was! They were continuously attentive and provided a great environment to welcome us on our trip.
We flew business class and it was impressive. So comfortable with delicious food and very attentive and polite staff. Will definitely fly Turkish airlines again.
Three screaming and crying children in business class made it very difficult to rest. The crew made no attempt to address the situation. I might as well have saved the money and flown economy. The parents were oblivious to the discomfort their children were causing. The lounge in Istanbul is wonderful, but did not make up for the misery on the flight. My business class seat power outlet was broken and I have a cpap. The crew couldn't fix it or move me to better seat. Fortunately , the passenger in front of me allowed me to plug into his power outlet.
Very good. I was happy that business seats were in a 1-2-1 configuration for the long haul flight. The shorter flight was a 2-2-2 configuration which I do not like as much, but it was a 3 hour flight that I slept through.
After arriving in Istanbul, the transit information on the electronic board showed a tight departure time, and the gate changed in the middle, making it difficult to make it on time.
Paying extra for premium seats was wasted. Turkish Airlines takes 2 seats for bassinet. The lady next to me had a baby with bassinet Bassinet was in front of my seat
Very bad from ISTACC leg of flight specifically the seats. These seats are for economy not for Business class. I suppose when flying to a third world country you can fly any craft and no one questions it. I was very disappointed for that leg of the flight. This needs to change.
Good experience with Turkish Airlines. We will be back with Turkish in the future and look forward to upgraded business class on the 777 beginning in 2025 and on the Airbus 350 now.
