Service and food were great. Flight was smooth and a lot of leg room. Will definitely fly again.
Had xtra legroom and Wi-Fi
I paid the xtra $99 for the economy plus but my headphone jack didn’t work so I couldn’t watch a movie and my tray table was broken so I had to hold my drink and fumble with my food. The flight attendant tried to fix it but couldn’t. Made my 6 hour flight feel like 12 hours.
Staff was friendly
United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit.
Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad.
Arrived on time
Distance between gates
No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage.
I cancelled this flight months ago, yet it was still in your records
Movies, clean, efficient
Paying of my small Checked bag
AA flight was relaxed and smooth, crew was respectful and warm can’t think
Can’t think of anything I didn’t like
Good flight overall
The experience at DFW was terrible- long lines to get out of baggage claim because of too few agents to process 1000 people waiting. Also long lines for TSA screening to get to gate.
Atlanta Hartsfield-Jackson (ATL) United States
State College University Park (SCE) United States
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