Everything, $55 per carry on is totally ridiculous. Web site is a diseaster, flight attendents were clueless, communication was non existant...Total Nightmare...told everyone to NEVER fly Spirit..you sooo need to get your act together
The seats were horrible I had 4 inches between my face and the seat in front of me to say it was cramped would be an understatement. the seats themselves were 18" wide.
They overbooked the return flight by 8 seats so they were begging people to let their seats go.
The agent I was dealing with was unwilling to work with me on any level. Consequently the travel supervisor of the agency I work with has sent out a memo prohibiting the use of Spirt Airline for any official/reimbursable travel. That represents approximately 300 plus flights per year. Very disappointing!
The seats on the flight to ACY were awful. They are thin and hard and not shaped like a human should be sitting- you had to slouch in the seat to even sit correctly causing your knees to hit the seat in front of you. I was appalled that after paying $52. for luggage they charged me $25. more for it weighing 47 pounds. If you are going to charge, make it a flat rate. I could have flown cheaper on another airline and paid the flat rate for everything. Ridiculous, you now charge for basic seats. My sister, who weighs 120 pounds, was sitting in the aisle seat and the flight attendant went past and hit her arm several times and did not even apologize. My daughter flew from Chicago the night after and the flight was canceled. No help trying to find a place to stay. Just an all around disappointing airline. Never again. Bare fare is not the way to go.
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