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Pros: "Good service"

Pros: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."

Pros: "Flight was half full so was able to take aisle seat."
Cons: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."

Pros: "The food was good. Seats were as comfortable as any flight is."
Cons: "There were no diet soft drinks available on the flight."

Pros: "The movies they offered."
Cons: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."

Pros: "As usual A1 service all the way!"

Pros: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"

Pros: "There was more leg room than most airlines, friendly staff, and good movies and food selection."

Pros: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Cons: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."

Cons: "Seat was too hard"

Pros: "Extremely kind staff, spacious seating, good food and great entertainment. You can only make an 11 hour flight so good but they did it"
Cons: "11 hour flight! Can't do much about that"

Pros: "I love flying jal"
Cons: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"

Pros: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Cons: "flight delays"

Pros: "Flight attendants provide fantastic service with a smile. Business class meals are top notch."

Cons: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."

Pros: "Everything was perfect! Thank you for a great experience!"

Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."

Pros: "Crew very helpful and courteous"
Cons: "None"

Pros: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"

Pros: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."

Pros: "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
Cons: "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."

Pros: "Arrived on time"
Cons: "Slow check in at the airport"

Pros: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Cons: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."

Pros: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Cons: "Nothing! No complaints here"

Pros: "I like everything about my flight"
Cons: "There was nothing to dislike"

Pros: "Asian vegetarian meal"
Cons: "limited rest room facilities"

Pros: "Food"

Pros: "Food was great, plenty of room, lots of movies"

Pros: "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
Cons: "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"

Pros: "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."

Pros: "food was great movies are updated flight attendants are professional and courteous"

Pros: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Cons: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."

Pros: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Cons: "The seats felt very dated and uncomfortable. The entertainment options were very limited."

Pros: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
Cons: "seats need a bit more padding"

Pros: "The service was excellent and the food was awesome as always!"
Cons: "N/A"

Pros: "Attendants were very supportive. Food was very good."
Cons: "Restroom smelled bad"

Pros: "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
Cons: "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"

Pros: "the crews were very professional and caring. the food was the best of all so far"
Cons: "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"

Pros: "excellent food,comfortable, easy check in process"
Cons: "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"

Pros: "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
Cons: "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."

Pros: "Apex suite offers plenty of privacy in business class though fewer stowage areas and generally less room to move about than reverse herringbone seats."
Cons: "JAL entertainment system had comparably fewer movie choices vs. many other airlines including American, United, and Delta. Surprising that Studio Cathay actually featured more Japanese films than the JAL Magic V system."

Pros: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"

Pros: "Customer service is great."

Pros: "Great 12hr flight"
Cons: "Loved everything!!"

Pros: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Cons: "Can't say that I have ANY complaints at all!!"

Pros: "It was perfect!"

Pros: "Booked the flight on Japanese Airlines and the Jal flight to Japan was fantastic."
Cons: "What I didn't know was the Jal return flight to the US was operated by American Airlines. The flight was packed, my inflight entertainment was broken, my folding table was broken so all my meals had to be held up by my knees , and I had a kicking screaming baby seated behind me keeping me up the whole flight. The crew was very rude and irritated by the full flight so the service was also terrible. Never flying with AA again."

Pros: "Service N crew n entertainment."

Pros: "You guys couldn't be any more polite, attentive, courteous. There wasn't a moment during the flight that one of the flight crew was near in case you need something. Definitely best experience in an airline Thanks a thousand"

Cons: "Plane had no fuel so we had to wait 2 hours For it to refuel elsewhere. Then the crew ran overtime so we had to wait 3.5 hours for a new crew. From exactly where the plane had refuelled"

Pros: "The convenience of the flight route was appreciated. Hawaiian has an excellent safety record which gave us peace of mind."
Cons: "The first hour of the plane was extremely turbulent; and crew gave us no warning or update regarding the flight conditions. Flight crew were unwelcoming, and the food was of course not good."

Pros: "Kind crew Left late but made up time in the air"
Cons: "Very crammed seats No entertainment even though I called and asked before the flight and was told there was"

Pros: "Flight crew friendly and helpful."
Cons: "Tiny, uncomfortable seating, many screaming children in a very small area and nearly everything on Hawaiian Airlines costs lots of money. Not worth the high ticket price by any means."

Pros: "Complimentary items"
Cons: "Purchased headphones for a screen that didn’t work."

Cons: "I wish the airline goes back to serving real meals for breakfasts and dinners on the longer flights like going to the islands & returning to mainland. We were expecting warm decent meals like what they use to serve in the past rather than snack type breakfast and sandwiches & chips for dinner, on coach with extended leg room. This is one of the enticing parts of flying this airline."

Pros: "Hawaiian Airlines is fantastic. Great crew, great service. Loved the bbq chicken sandwich and chips for free. And the free rum punch drink!"
Cons: "Nothing was bad. It was fantastic."

Pros: "I like the space and comfort of the seats"
Cons: "That you had to pay to watch a movie.american doesn’t charge for that. But overall it was a good experience"

Pros: "I was attended to without being bothered, fed and watered often."

Pros: "Easy and perfect!"
Cons: "Nothing"

Pros: "On time,friendly staff."
Cons: "No room,food so so, way charge for entertainment?"

Pros: "Staff was friendly. The safety video was nice."
Cons: "No vegetarian options, no entertainment options"

Cons: "Sure don't like paying for baggage and watching movies! Those items should both be free!!!!!"

Pros: "Entertainment available."
Cons: "Seats recline into your lap. Very bad... Flight was way too hot, temperature wise, and no personal Air fans."

Cons: "Boarding was the usual slow line of people trying to stuff their bags in the overheads -- not much they can do to improve that I guess. Disembarking seemed to take longer than usual. Didn't open the door right away."

Pros: "The seats were amazing... very comfortable."
Cons: "The flight attendants were unfriendly, cold, and seemed very annoyed. The entertainment was VERY pricey - that was an unwelcome surprise for such a long flight. I would rather bring my own food and be able to distract myself with a series of complimentary movies."

Pros: "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
Cons: "Everything was great. Aircraft wasn't super updated but no problem!"

Pros: "I liked that they serve meal in a short intrastate flights.Service was wonderful."
Cons: "screaming and unruly kids and their parents who think it's cute that they act so totally out of control."

Pros: "No food and uncomfortable flight"
Cons: "The flight with Jet blue to Los Angelos was so uncomfortable"

Cons: "Too strong a/c. So cold."

Pros: "I like the crew coming back from Hawaii. They were very friendly and accommodating and had a sense of humor. This was on the 2:50 pm flight from Honolulu to LAX. I did like having a meal on the plane that was free and complimentary wine. Thanks!"
Cons: "I did not like the check-in process at the Honolulu airport. It was a hot mess. Lots of flights going out at 2:00 pm. and the lines were confusing! Very few were directing us. We saw big signs that said: step 1, step 2, and step 3 but no real designation for anyone to follow. TSA pre-check should be clearer. If you are going to another island or if you are going to the Mainland, be clearer which line to get in. Bigger signs please. This was a chaotic self check-in. Thank goodness I came to the airport 3 hours early. Much better organization at the LAX airport."

Pros: "Flights were not full, so lots of space to stretch out. Really makes a difference. I wish flights weren't so crowded/more space all the time ;("
Cons: "Should be more free entertainment options."

Pros: "Very courteous staff."

Pros: "loved the staff!"

Pros: "Staff were friendly and helpful."
Cons: "There was a long line to TSI check in. We almost miss our flight."

Pros: "Good customer service and fast departures"
Cons: "Everything was great"

Pros: "Nothing- 4 hour delay on the Tarmac and they did nothing to advocate for us getting off the plane or keeping us updated."
Cons: "See above"

Pros: "They allow 25 lb carry on unlike other airlines and have in flight entertainment."

Pros: "ambiance great, crew was all helpful with a smile, leg room much better than United. food was good though small portions but that is good.complimentary tv selections also good."

Pros: "Experienced pilot with smooth takeoff and landing. Nice flight attendents that were respectful of those who were sleeping. Comfortable seats and headrest that is foldable for possible sleeping."
Cons: "Had to pay for movies."

Pros: "Overall a comfortable flight."
Cons: "No free snacks like other flights"

Pros: "On time"
Cons: "Limited entertainment unless you pay more."

Pros: "The crew were nice and expedient."
Cons: "Seats were tight and uncomfortable."

Pros: "On time. Handicap treatment"
Cons: "Legroom. With such little space, seats should not be able to recline."

Pros: "They serve real food and don't charge you extra!"

Pros: "The seats were comfy at least"
Cons: "No free snacks. I can't believe that on a 6 hour flight we weren't Given at least a bag of chips free of charge : $3.00 freaking dollars for chips!"

Pros: "Flight attendants were very sweet and happy and the plane itself was nice and new. The complimentary meals were a huge plus as well"

Pros: "Faster than scheduled. It's creative to combine Hawaii's landscapes and activities in the safety video before plane takes off."

Pros: "Boarding was quick and easy."
Cons: "Seas are horribly cramped making for a very uncomfortable red eye experiences. Cabin crew were police but nowhere near friendly."

Pros: "Staff very polite and helpful !!"
Cons: "Everything was fine"

Pros: "There just seemed to be very little leg room for anyone who is average sized. The seats are kid and petite adequate but not the average height person. The seat cushion was also lacking for a 6 hour flight. Overall the flight was great and the service was excellent."
Cons: "Not enough leg room."

Pros: "The flight was amazing. Checking in was easy and the code worked easily. The airplane seemed new and the attendants were super nice and had great attitudes. I will fly more often with Hawaiian Airlines"

Pros: "service was excellent. lovely flight attendants."
Cons: "Entertainment was expensive. No vegetarian meals."

Pros: "The staff were lovely and helpful. I was re-seated on my flight to the emergency exit row and they really take care of you there. Boarding was organized and timely. Entertainment was free internationally (had to pay domestically)."
Cons: "There were no vegetarian meals which was disappointing."

Pros: "Great staff"
Cons: "No usb. no lcd screen"

Pros: "The service and accommodations were fantastic. Comfortable inside. Food is always a plus. The one thing was that it was expensive. The ticket was about even but to buy any entertainment was pricey. No issue if you bring your own."

Pros: "I always love flying Hawaiian, nice planes, nice flight Attendants, they are always on time or early. Their food and beverage service is great too!!!! It's always a pleasure to fly with them. I make multiple trips per year."

Pros: "Good customer service. Very peaceful environment"

Pros: "Leg room was excellent."
Cons: "There is no incentive to upgrade seats when you don't get complimentary bag check and access to all in-flight entertainment like you would on Virgin America. The seats don't even recline."

Pros: "free movies makes the time go by. food was good, though skimpy for a man."

Pros: "Meals, comfort, and crew all above average."
Cons: "Nothing really"

Cons: "Suggest online check-in providing change seat options"

Pros: "Roomy for premium class, friendly service, flight went like clockwork."
Cons: "Plane interior was showing its age."

Pros: "The staff being very attentive & prompt , great service"
Cons: "Seats not comfortable for a long haul flights"

Pros: "Excellent service from the crew members and quality meals + snacks."

Cons: "Everything is fine"

Cons: "Our flight from HK to LAX we were told that the pilot refused to wait for us even if we arrived in HK from cebu at 11:35 of July 29 and our flight to lax was at 12:05 .Cathay couldn’t do anything about it. We were billeted in a hotel far from the airport with free breakfast but no lunch was provided and the earliest flight they could give us was scheduled at 16:35 of Juy 30. Upon returning to the airport I asked a cathay staff regarding provisions for lunch but I was told there’s none.Overall our trip both to and from LAX were very uncomfortable and inconvenient. I hope Cathay will do something better in situations like we encountered. As of this writing I and my husband are still at HK airport waiting for our flight to LAX."

Cons: "Everything was good except for the meal part. I was seated at the last and by the time I had my turn to choose from the menu, I was left with just one choice because all the passengers ahead of me got to choose first. Would be great if Cathay would accommodate extra meals on their flights."

Cons: "Terriable service"

Pros: "None"
Cons: "Late boarding and departures from LA to CGK and from CGK to LA. Seats were uncomfortable for 14 hours flight. Very minimal service provided during flight, minimal isle check by flight attendent throughout the 14 hours flight. I had the rudest flight attendant, she didn't smiles. Asked for drinks but never return. My niece request for cup of noodle, instead she responded if didn't my niece had already one. I asked for beef dinner but she placed on my table a turkey instead stated she ran out after I told her that's not beef. Flight attendant yelled out loud to tell the passenger to seat down instead of approach the passenger."

Pros: "The crew service was very."

Cons: "Food ,service , aircraft"

Pros: "excellent flight attendents"

Pros: "Services"
Cons: "Limited help in assisting passengers who missed the connection"

Pros: "Overall is good."

Pros: "Friendly staff and helped me."

Pros: "I will give 10 out of 10 to Cathay for their excellent service, fast air time, humble crew service and a bonus point for their quality of meals/ food. I am a pure vegetarian & in all my flight the crew made sure that I got the correct food tray & it was not mixed with wrong mean (non veg.) by mistake. Unlike other flight where meal is just an obligation, Cathay made sure that the taste was very nice too. Full points to them. The quality of seats was good & nice leg space as well. The layover was way shortest as compared to other competitor flights. Overall the experiance was very pleasant & I highly recommend Cathay Pacific."

Cons: "Very delayed"

Pros: "Staff were excellent Food"
Cons: "Delayed over an hour. Poor communication on delay/flight info."

Cons: "It's not pleasant traveling in economy which is true for all airlines now a days."

Pros: "On time performance"
Cons: "Safety"

Cons: "Food and crew members was awful i never had such a bad experience with any airline I would never flight with this airline anymore"

Pros: "The food and snacks"
Cons: "More space on seats"

Pros: "Food was better than average Seats were not too cramped."
Cons: "Seats are harder than I like for a long flight. Cathay screwed up my departure date and had to spend hundreds on top of normal change fee to get home on the day I was supposed to."

Pros: "I liked the time it took to arrive- the pilot was fast."
Cons: "Food quality was poor Boarding was late on all four flights The flight was extremely unsanitary - the dirtiest flights I have ever been on and I travel on airplanes at least ten times a year The crew was unfriendly"

Pros: "Good, entertainment, staff were nice."
Cons: "Not much to complain about."

Cons: "Meal service was poor by crew members for economy class. In economy class - (center section-just after first class)-only one toilet . for Passengers. Very inconvenient."

Cons: "Food was good but could be better. Healthier, purer"

Pros: "As always the food is better than 90% of airlines. The entertainment is always great and varied."
Cons: "The crew kept waking me up and were rude."

Pros: "Had 4 pairs of eye glasses taken from my golf bag. ! prescribtion, i pair reading and 2 pairs of sunglasses. bag was left open and contents spilled into the golf carry bag. Why did this happen and who did it??"

Cons: "Lost bags. Stranded in Sri Lanka in sweatsuit worn on freezing plane. Cathay has no agent in airport to speak with...must communicate through local airport personnel, who have no information, nor authority to help. Cathay wouldn't track down bag or deliver in readonable amount of time, so we had to go back next day at midnight when nxt plane arrived + hope bags were on it. We were shocked as crew was so organized getting us (people) to connecting flight in Hong Kong. Woman met us at gate and personally led us to connection gate. Only a few gates down in same terminal. In case you're curious: not that we expect Michelin star dining, but the food is dismal. Some of the worst airline food ever. It's like pure sodium + tastes very much like the aluminum can it surely came out of."

Pros: "Crew was friendly."
Cons: "During boarding please setup separate lines for end and front cabin seats. Since everyone where mingled during boarding the flight the aisle was blocked by front cabin passengers loading their cabin languages.. Try boardning end of the cabin passengers first like from seats 60-75 and then front cabin seats."

Cons: "Delayed"

Pros: "I was seated around a number of sick people - and it was a middle seat so hard to get up since there was pretty much no space"

Pros: "the plane had excellent entertainment and a port to charge your phone."
Cons: "no issues at all on this flight."

Pros: "I expected Cathay to be great since it was ranked as the #4 best airlines in the world."
Cons: "However, I didn't find anything better than mediocre airlines. The attendant was kinda cold, service was rough, and toilets get dirty quickly."

Pros: "The chair size. The movie"
Cons: "Stewardess in my isle was not friendly. Don't have enough supply of bottle water. HK airport won't allow drink to be brought on the plane even though it was bought at the airport. Hard cushion on chair."

Pros: "Everything was great. The crew was polite and helpful throughout my flights. The food was good, tasty and hot! Had some newer movies available."

Pros: "seats were wider and more legroom in economy section, better food than other airlines, crew were helpful, entertainment system offered good selection."
Cons: "one entertainment system kept freezing and did not work for the last 4 hours of the flight, toilet need more frequent cleaning."

Cons: "Pilots apparently forgot the seatbelt sign pretty much the entire flight. Flight attendants were trying to get people to stay seated until it became clear the light was never going off. Literally 1/2 the flight people were just wandering around and the attendants gave up. Seriously guys, on a 10+ hour flight, that's not cool."

Pros: "Friendly and hard working staff. Clean aircraft. Decent movie choices. Gluten free meal available, though I can't make a selection for GF Meal + Seafood (pescatarian). I get chicken or meat in GF, and I don't eat either."
Cons: "Boarding is not by row numbers -- this is chaotic with long snaking line. Aircraft Toilets get dirty quickly with urine on the commode and the floor. There needs to be a quick drying wet disinfection system. You must enable Gluten Free meals to come with 3 choices - Veg, Non Veg, Seafood only."

Pros: "Nice flight attendants"
Cons: "Terrible customer service"

Pros: "Food was very good"
Cons: "We did on line check in 1 1/2 days before and couldn't get two seats together"

Pros: "Not like but was okay with the leg room, comfort and entertainment on board the aircraft."
Cons: "The water they were serving was not bottled and tasted like restroom water. However when I brushed my teeth in the restroom, it did not have that horrid smell and taste as the drinking water did. Two inflight staff was rude, Didn't get their names but both ladies blocked passengers way when they were trying to get back to their seats and rolled their eyes at a lot of passengers for various requests. Completely not professional!"

Pros: "Nothing"

Pros: "Food was hot, tasty and nutritious. This time, the crew didn't make faces or roll their eyes when I asked for a snack and the service co-ordinator was visible the entire flight making notes and checking on people."
Cons: "Cramped in cattle class but that's not Cathays fault. I need to earn more to fly comfortably"

Cons: "Delay delay delay !!! And nothing served. Not even a cup of water"

Pros: "Flight was good, seat was comfy."
Cons: "I did not like that food trays were left at our seats for over an hour after we were done eating. People who had special meals had trays at their seats for well over 90 minutes after they were done eating. Many people were upset with that. They offered more coffee and did other things before picking up trays. It was especially uncomfortable for people who had toddlers with them. People started getting up and bringing their trays to the staff. And the staff seemed annoyed, but I feel passengers had a right to be upset."

Pros: "i liked that there was a larger variety of food to choose from and the traditional hong kong style fish was amazing. the seasons greetings cookie was good too. the crew was good in trying to help everyone on board."
Cons: "there was a layover which cathay pacific did not account for as this layover was too short and resulted in me having to take a later flight. that was a real inconvenience which delayed my arrival time in los angeles. that was one of the major tick off during this part of the trip"

Pros: "Service was excellent."

Pros: "Pretty much self serving at the back of the plane ( like it)"
Cons: "Those seats were not comfortable; each row was too narrow, felt like a Sardine fish packed in the can. After back home, swear not fly with Qantas again."

Pros: "Crew, comfort, snacks"
Cons: "When boarding stick to boarding from back to front, and stick to rows and not a free for all half way through"

Pros: "Crew and plane were fine. Nothing super special. Definitely less desirable a flight than European."
Cons: "The international flights Quantas runs are fine. Beware of JETSTAR this airline is somehow even worse than value airlines in the United States. They weigh bags at check in, harass customers, the worst experience I have ever had in the air. Fly anyone else. JETSTAR IS BEYOND TERRIBLE."

Pros: "Crew was friendly, flight was very smooth and arrived early"
Cons: "All I got for breakfast was a muffin, they ran out of fruit and yogurt before they got to my seat"

Cons: "The most uncomfortable experience ever! I was disturbed and/or woken up several times, during flight, by the flight attendances to place my seat in the upright position to accommodate the person sitting behind me who either wanted to drink alcoholic beverages every hour on the hour."

Cons: "0"

Pros: "Seats were uncomfortable,"

Pros: "The distance between the seats in economy is inhumane."

Pros: "premium economy! excellent service in LAX by QF ground staff on transfer"
Cons: "Nothing!"

Pros: "The crew was very helpful, and the food options for vegetarians were great, and the entertainment selection was great."
Cons: "My seat did not recline, but I told a flight attendant and I was able to get a better seat."

Pros: "Excellent food and service."

Pros: "Crew was nice, seat not so comfortable"
Cons: "too crowded for such a long flight"

Pros: "Food was surprisingly good and generous. Also nice to have snacks and small soft drinks available in the back at any time. The entertainment system had a good collection of movies."
Cons: "Seats should have a USB port for charging devices. Podcast selection was poor on the entertainment system and usually only had one or two episodes. Because podcasts are often free (or can be licensed cheaply) and require little storage, system should have last 20 episodes of the best 100 podcasts."

Pros: "Generous & kind flight crew, lots of in-flight entertainment, and a smooth and timely flight."

Pros: "Showing their age. Forget WiFi or USB ports. Food ok but can be vastly improved."

Pros: "The variety of television/movies was fantastic."
Cons: "Overall, the crew was rude. Short answers, extremely long delays helping passengers. A different crew in the same flight was so much better! So I know it wasn’t “typical.” They ran out of 2 of the 3 dinner options before serving us. I assumed they would start with our row at breakfast to ensure we got first pick. Nope. Served last once again (and we were in the middle, so why last???)"

Pros: "Clean, timely, organized, good food, good entertainment, smooth... Aussome! :)"
Cons: "My remote in my arm rest (58D) was a bit broken. While it still worked, the flap was missing some screws to hold it in place. Also, the touch screen oftentimes had issues sensing my finger on the pause button. Overall it did not hinder me from enjoying the entertainment services provided."

Cons: "Check in personal at Australia was very bad attitude and service"

Pros: "Flight attendants"
Cons: "Boarding process for economy passengers."

Pros: "I like the A380 plane, the respect that the crew provide, the quality of the food, and the variety of entertainment"
Cons: "I would loike more music concerts on the entertainment system"

Pros: "Liked the food, flight attendants, entertainment and overall comfort even though it's just economy. You just have to come prepared with what you need to stay entertained and comfortable ie snacks, comfortable clothes and shoes, jacket or sweater, pillow, headphones, music. Better of you can bring your own headphones that use bluetooth and headphone jack cable."
Cons: "Boarding process is chaotic at best and starts 20 minutes before take off. It works but it's very chaotic for economy passengers. I am sure it's much easier and nicer for premium economy and business select and first class passengers so you get what you pay for lol."

Pros: "Good was good"
Cons: "I sat in seat 77c the seat in front of me had something broken so my seat table kept falling down. Other than that it was good"

Pros: "friendly crew, plenty of food, pillow provides extra comfort especially for long flight."

Pros: "The way your seats reclined: back/head your typical recline but add your seats bottom sliding forward. Best sleep I have ever had while in International economy. Sadly our plane to Australia from Los Angeles did not have the same seats. Entertainment selection excellent ! Great line up of brand new and older movies. I was able to use my noise cancelling headphones in your jack which was a big plus."
Cons: "Paying an extra $30-35 just to choose a seat. Enjoyed sitting in the back of the plane however meal selection was terrible as the front of the plane always fed first so by the one it was our turn there was only one option - terrible “southern chicken” Or the Greek Inlet Which was just ok."

Pros: "All the food. Service was good."
Cons: "There was a delay but they didn't explain what was going on. I overheard that there was a threat."

Cons: "Very hot in the Flight to LAX. Crew was trying to do a good job, just didn’t see them much. Food was bad. Will think twice about booking with quantas again ☹️"

Pros: "Entertainment was good. That’s was about it."
Cons: "The food was horrible. It’s hard to believe the airline would serve food like that. The flight is long and hard enough as it is. The “snack” options listed are not available. Only one option is available and it’s was horrrible. Also, a kid friendly menu or option needs to be available. The crew wasn’t very friendly either."

Pros: "The entire staff was wonderful and friendly!! Dennis Byrne & Marie Byrne"
Cons: "We had a delay as they could not get the lift for food to put onto the plane, so we were delayed 1 hour. Dennis Byrne & Marie Byrne"

Pros: "Again, cabin crew is friendly and no last minute gate changes,"
Cons: "The food was gross, which could be a just a cultural difference in food tastes. There were no functioning USB charger ports on the return flight even though the ports were present. No wifi, which is a first. Most airlines I fly on these days always have some type of wifi. Lastly, the 'touch-screen' on the seat for entertainment barely worked. Buttons didn't work no matter how much you touched them. There was a delay and the selection of movies and tv were pathetic. I will not be flying Qantas again."

Pros: "The food and the crew were very good!"
Cons: "The seat had a large box at my feet and the headset/charger didn’t work at my armrest, which meant I had zero audio for the entire flight."

Pros: "The staff was so attentive and friendly"
Cons: "The seats could use a little more leg room"

Pros: "Flight crew were not enthusiastic about their job. Need to do service with a smile & not act like we are burdening when a request for certain service was made."
Cons: "Plenty of movies to watch"

Pros: "I didn't die; also was able to change from middle seat to aisle"
Cons: "- unable to check in online - unable to check in at kisok at airport - belts broke while waiting to drop bag, took forever - there was a leak above my seat, water kept dripping on me - only 1 of 3 options available for dinner meal, did not get the one I wanted; chicken was disgusting - person in front of me was given first choice of breakfast since he didn't get his dinner choice, I was not offered the same preference - my breakfast choice ran out right before the attendants got to me, got screwed again - crew did not apologize or make it up to me"

Pros: "I watched heaps of movies and programs."

Pros: "I like the services"

Pros: "the flight left on time which is always a boon, and the crew were efficient, altho i got the sense that they had done it all many times before, and they were only going thru the motions. the flight was incredibly full, so little room to move around, and leg room is a definite challenge! the bathrooms were good, they didn't smell like most airlines do! Food was generous in portion size, and there were yummy snacks also."
Cons: "the aisles in the plane were very narrow, so getting up to go to the bathroon with everyone else became a challenge! apart from the narrow aisles and the lack of leg room it was a good flight."

Pros: "Excellent service but surprised that the entertainment system was a bit old and the food tried to be too fancy but the quality was lacking."

Pros: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Cons: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"

Pros: "Nothing"
Cons: "Everything, my flight was delayed as a result of a mechanical problem. This resulted in missing my connecting flight. To make the story extremely short, qantas was not helpful or forthcoming with information regarding a way to get to my final destination. This left my wife and I stranded in a different countries airport for hours."

Pros: "on time"
Cons: "charging extra money for seat selection cabin service"

Pros: "They went above and beyond"
Cons: "All was great"

Pros: "Flight attendants were the best. Everything about the flight was perfect. Also, I didn't even realize we had landed it was such a smooth landing."

Pros: "Entertainment and crew was good"
Cons: "I've flown a lot over the years and been on some long flights but this was beyond bad as far as comfort. When the people in front of us layed their seats down we could not even move and when meals were served the flight attendants had to ask the passengers in front of us to please put their seats up so that they could serve us food. Then when the service was over the people layed their seats right down...they were literally in our laps."

Cons: "cabin has too many seats on the lower deck."

Pros: "They made us sit in the plane for close to 4 hours without any food. I almost passed out as the plane was so warm (AC broken) and they didn't give us anything except a small cup of water. The delayed made me miss my connection which couldn't be rearranged."
Cons: "Good was awful but I appreciated that they had gluten free options."

Cons: "You cannot choose and secure your seat. I was not given the seats I was assigned at the time of booking. The food on quantas is also bad. Moreover, the flight attendants left the food in front of us for nearly An hour after service. I ultimately, in order to use the bathroom, had to remove my own tray."

Pros: "So much leg room and leaning back was great!"
Cons: "Asked the attendant for tissue more than twice and she never brought it over to me."

Pros: "The crew was lovely. Food was good, but the presentation is not what it used to be. Rushed. Flight was nice and smooth."
Cons: "Plane was a little dated. Boarding the flight in Sydney was a bit chaotic. No fruit like they usually have. Not everything on the menu card was provided."

Pros: "Everything"
Cons: "Nothing"

Pros: "I liked flying with Qantas, crew service was okay, food was okay, however, ticketing agents were very helpful during both departure and arrival."
Cons: "Crew was a little rude to cabin passengers, airline points didn't transfer well, and food was a little bland."

Pros: "Excellent crew"
Cons: "Excellent service"

Pros: "The flight left on time"
Cons: "Not using Air Fiji."

Pros: "The crew was really friendly."
Cons: "The entertainment options were really limited. Movie options were mostly older movies."

Pros: "Seating was good for an economy class redeye--the seats (A330) reclined well, though the seat in front of you reclined into "my space". Okay food, polite, efficient attendants, complimentary wine or beer with meals."
Cons: "Two-pronged headset outlet made using my own headset unworkable. Their headsets aren't very good."

Pros: "Polite"
Cons: "More selections for movies . Fresh veggies or fruit in meals."

Pros: "Some crew members are excellent and some are flat."
Cons: "Food is kind of bad"

Pros: "Very welcoming crew, kept us informed of any changes"
Cons: "The seats are old, no entertainment, really not the quality I expected for an international flight"

Pros: "Everything"

Pros: "Efficient crew and boarding."
Cons: "Hard to see movies overhead due to brightness of cabin."

Pros: "Friendly crew. Cloth seats were pretty comfortable with adjustable wings on sides of headrest. Movies were mostly older and good PG at worst."
Cons: "Cloth seats were pretty comfortable with adjustable wings on sides of headrest BUT very cramped in Basic Economy. I’m short and couldn’t even put my seat back for entire 11 hours because man behind me was so tall. Meals did not include any salad but did have small amount of veggies."

Pros: "great service and comfort for the price i paid. Staff friendly. My seat was close to the restroom."
Cons: "movies were dated."

Pros: "I was excited to come back to the USA after a long vacation. When we arrived at the airport, the security started asking me questions immediately even before I checked in. They demanded I show them the ticket before it was even printed. When I explained that I was trying to check-in for the first time. They told me I was going to be reviewed upstairs and put a sticker in my passport. I proceeded to check in and just walked thru the normal security measures. After scanning my bags in security, I discovered there was no security meeting and proceeded to my gate. After the gate, everyone in line was subjected to a second security screen. This was a manual search and all articles were removed and repacked again. Then we proceeded to the plane entry where everyone needed to verify passport and ticket again. Later in the flight, I was having indigestion problem from my documented medical acid reflux problem and asked for a cup of water. He said sure and walked away. He never came back again.10 minutes later, I pressed the attendant call button again. 10 minutes later and no one came over. 15 minutes after that Albert came back over and said, "I see you have your call light on, please put your seat back up again." I can complied and he immediately turned off the light and walked away. 10 minutes later, Albert came by with the water cart and parked it right behind my seat. He proceeded to hand out water to everyone behind my seat. 30 minutes later the water cart arrived and I finally received my water (75 minutes after I asked!) Thanks Albert, I'll be following up with your management to see that disciplinary action is taken."
Cons: "See above. The above problem caused me discomfort, pain, stress."

Pros: "Good service and friendly flight attendants. Check-in crew was lenient and accommodating with weight restrictions on luggage. Bula!"
Cons: "The flight was delayed 2 hours. Several people in my group missed their connecting flights"

Cons: "IF it weren’t for the freezing cabin temp, I wouldn’t have needed. blanket that smelled like everyone’s feet had been wrapped in it. The breakfast was lukewarm, and some parts were even still cold that should hve been hot."

Pros: "Crew was very nice and did a great job."
Cons: "Security at Fiji was rude and redundant. Never have I had my bags searched 5 times before boarding a plane."

Pros: "4 seats to myself"
Cons: "Being woken up 2 hrs before landing"

Pros: "The landing at LAX was the best landing I experienced in years (I make about 60 flights/year). Cabin crew (like all Fijians) was very friendly and helpful."
Cons: "For your very long flights better seating in the economy (something like BA Economy +) would be very much appreciated, even if the cost of the flight was higher. Otherwise the only option is to fly business class, which is more than 3x costlier."

Pros: "I really appreciated how the crew enforced window shades down for the majority of the flight. It really helped me sleep like I was hoping to so that I can be better adjusted to the time change and reduce jet lag."

Cons: "Although they are being very efficient, they collect blankets and headphones 45 min before landing and I could have still used them for 45 minutes!"

Pros: "The friendliness and helpfulness of the crew."
Cons: "That we had a window seat, but on getting to Nadi found that had been given away and we had two seats in the middle section. Not real happy about that."

Pros: "Except entertainment and comfort i did not like an thing else."
Cons: "Very bad food for those who are strict veterinarian and even don't eat onion, garlic, mushroom because their religion dose not allow. very bad for one who is going to LA and allow only one hand carry even all other airlines allow one hand carry and one computer bag."

Pros: "Except entertainment and comfort i did not like any thing else."
Cons: "Very bad food for those who are strict veterinarian and even don't eat onion, garlic, mushroom because their religion dose not allow. very bad for one who is going to LA and allow only one hand carry even all other airlines allow one hand carry and one computer bag."

Pros: "On time,friendly crew"
Cons: "Seats are a bit small for a long flight."

Pros: "I like the friendly service, the food is good and.they are very accommodating"
Cons: "The air conditioning is quite extensive so it is rather freezing. And the boarding seems very disorganized"

Pros: "Had decent entertainment options and enjoyed the blanket and pillow!"
Cons: "Food, I chose to not even eat the meals after my first experience with Fiji Airways."

Cons: "No free entertainment, no food, unfriendly staff"

Pros: "Movie Selection was great"
Cons: "Boarding was a disorganized mess. Different groups in lines and no clear announcement. Food was plastic, even in Business, to the point that I just stopped and snacked on breakfast bars. Crew was uninspired, at best. Lots of shoulder shrugging during any discussion on issues. One even complained about the flight length (we were not delayed). Landed and waited for 10 minutes for jetway to a bus then a 10 minute ride to customs. Good thing they are a near monopoly."

Pros: "Great service. Flight attendants are super helpful and nice. The meals are really good too. Small things as movie selection was amazing too. An overall outstanding experience. Vinaka!"
Cons: "It was perfect."

Pros: "Good movie selection. Cozy blankets (I'd love to buy one). Overall nice facilities. Smooth flight most of the way through."
Cons: "The flight was unusually warm. Other passengers asked the A/C be turned up but I didn't notice much difference after. The food selection was poor compared to the usual offerings I've seen with Fiji Airways. Dinner's side dishes were a hard roll, chocolate coconut dessert thing, and slice of cake. I was hoping for fruit and/or a salad. Food service was a little slow."

Cons: "Same as above comment. Plus something needs to change about bringing water bottles on to the plane from Fiji airport. It's just dumb to put people on a flight for 10+ hours with no water. Not happy with this experience."

Pros: "Entertainment"
Cons: "Service was poor. When serving food the flight attendant didn't ask the passengers to move their seats up I had to ask them to tell them. Food wasn't good. Need to offer more water on flights"

Pros: "Service. On time"
Cons: "Small seats"

Pros: "Fiji airways food it horrible.........cant even eat it.. management should eat the slop they give us,, the service is horrible...we are treated like cattle unfortunately i must fly Fiji airways as they have a concession Fiji from LAX"
Cons: "NOTHING .............MY ADVISE IF POSSIBLE AVOID FLYING ON FIJI AIRWAYS"

Pros: "As comfortable as an air flight can be. Friendly staff"

Pros: "Service provided was nothing less than desirable! They were great!"
Cons: "Boarding but that was due to the passengers. They don't listen"

Pros: "All of the staff we encountered were helpful and friendly. The seats were as comfortable as possible given the length of the flight."
Cons: "Some of the food was actually quite good; breakfast on the return flight was not good. The cabin was extremely cold...I wore jeans, and a sweatshirt and even with the blanket I was uncomfortably cold. My husband, who is rarely cold, even felt chilled."

Cons: "Boarding passes were not properly issued causing us to miss connection in LA. Flight left Nadi an hour late and although pilot indicated time would be made up, a 10+ hour flight resulted in less than 15 minutes of time made up. There is no possible reason a flight of this length could not make up the entire deficiency. We were told customer service reps would be available for passengers with tight connections. The customer service rep basically told us there was nothing she could do since we had to go thru customs. Will never fly this airline again. Fly to New Zealand previously on Air New Zealand and will use them in future. Price difference is not worth the service deficiencies."

Pros: "Tried to change seat assignment in Wellington, but no one could help and were not able to do anything in Nadi. Forced to sit in tge middle seats although my husband has a history of blood clots and needs to move during the flight. Very cramped flight. My favorite thing on Fiji airways are the blankets. Big and soft - very luxurious. It was a overnight flight, but I felt there was not enough water offered during the flight. Overall, good value for money."

Pros: "Time of arrival"
Cons: "Service"

Pros: "Entertainment was awesome!"
Cons: "Leg room I paid for actually feels like room on my normal domestic flights. Need more 'leg room'. The food is so processed, it's beyond horrible. It was not edible to me. Boarding was chaotic and unorganized. Too cold on the plane."

Pros: "The meal was nice and the crew was pleasant. The flight was relatively smooth and there were no mix-up or problems with my luggage after the initial issue of having to pay to check in my carry-on due to being overweight."
Cons: "Cramped seating a bit much for such a long flight. The attendants were a little slow to pick up the rubbish from snacks, drinks and meals."

Cons: "beware -- your carry on must be smaller than given or it does not go on."

Pros: "The flight was very good, smooth, and on time, I will fly Fiji airways again."
Cons: "I liked the movies, the food, the handicap assessibility. The crew"

Pros: "The people"
Cons: "The food"

Pros: "The staff were great and I LOVED the pillows and blankets, by far the best I've ever seen on any airline!"
Cons: "The headphone jack didn't seem to work very well, even with the volume turned up all the way I could only hear half of the movie"

Cons: "Arrived in my destination on Sunday and I didn't get my luggage till Friday and I have to flight back on Monday ."

Pros: "Everything. Would choose again. Thanks so much."

Pros: "The staff was friendly, plane wasn't crowded, food was above average"
Cons: "Limited movies and TV shows"

Pros: "Crew helped as much as they could."
Cons: "Getting some random search and a big guy next to me with little room to none. Horrible 10 hour flight."

Pros: "They rebooked us on Air New Zealand."
Cons: "Our flight was canceled."