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Pros: "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
Cons: "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."

Pros: "Very friendly and accommodating crew."

Pros: "It wasn't JAL it was American."

Cons: "Seat cushion could use more cushioning. Larger portions of drinks served"

Cons: "Good space with large seats. Good food and service."

Cons: "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"

Pros: "Good service"

Pros: "JAL flights to LAX are always great. Good food too."

Pros: "Seats, movies, comfort"
Cons: "No vegetarian options"

Pros: "Friendly, clean. Great movie selection."
Cons: "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."

Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."

Pros: "Service and Entertainment were great. Lots of legroom is great."
Cons: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."

Pros: "Thier food tasted excellent!"
Cons: "Wish there was a vegetarian option too."

Pros: "Able to accommodate many dietary requirements and friendly crew"

Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."

Pros: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."

Pros: "Flight was half full so was able to take aisle seat."
Cons: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."

Pros: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."

Pros: "Entertainment options were good"
Cons: "Food was mediocre and long waits for restroom"

Pros: "The food was good. Seats were as comfortable as any flight is."
Cons: "There were no diet soft drinks available on the flight."

Pros: "The movies they offered."
Cons: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."

Pros: "I love flying jal"
Cons: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"

Cons: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."

Pros: "Everything was perfect! Thank you for a great experience!"

Pros: "Nicest flight attendants, good food. Best international flight I've had."

Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."

Pros: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."

Pros: "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
Cons: "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."

Pros: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Cons: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."

Pros: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Cons: "Nothing! No complaints here"

Pros: "I like everything about my flight"
Cons: "There was nothing to dislike"

Pros: "Food"

Pros: "Comfortable and spacious for economy class. Very helpful staff."
Cons: "If I have to be picky the movie selection didn't seem great."

Pros: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Cons: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."

Pros: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Cons: "The seats felt very dated and uncomfortable. The entertainment options were very limited."

Pros: "JAL ' service is nice."
Cons: "I didn't like MSG in food."

Pros: "The service was excellent and the food was awesome as always!"
Cons: "N/A"

Pros: "Attendants were very supportive. Food was very good."
Cons: "Restroom smelled bad"

Pros: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Cons: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."

Pros: "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
Cons: "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."

Pros: "Best R/T I have had, service to food to cleanliness."

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"

Pros: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"

Pros: "Customer service is great."

Pros: "Great 12hr flight"
Cons: "Loved everything!!"

Pros: "The people, let's be honest, the Japanese just have a genuine humble way about them, where they actually derive pleasure from providing quality service. In short, they are better human beings, and having a flight with them taking care of me, is a sort of heaven"
Cons: "Food quality."

Pros: "It was perfect!"

Pros: "Service N crew n entertainment."

Pros: "The services that the representative up to the flight crew provided to the passengers are excellent."
Cons: "Smooth flight"

Pros: "The service was quick and friendly."
Cons: "Maybe a great selection of in flight movies would be nice. (For longer flights)."

Pros: "Everything was great!"
Cons: "More dates available for reward redemption"

Pros: "Seat comfortable"

Pros: "Creew, food , prompt service"

Cons: "Need to improve the food qyality"

Pros: "Services"
Cons: "No, all good"

Pros: "service, food, kindness"
Cons: "none"

Pros: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Cons: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"

Pros: "Short flight"
Cons: "Dont have lots of option on movie"

Cons: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."

Cons: "They need to offer more water on the flight. Had to keep asking."

Cons: "Korean Air is amazing but Flyus.com is horrible."

Pros: "Everything except switching flights in Seoul."
Cons: "We landed as scheduled at 5:10pm, but my next flight was scheduled to board at 5:55pm. You have to go (you should know this since it’s the country you’re based out of) a second security check in Seoul, so by the time I actually got out of security it was 5:55pm and my flight was already boarding. I had to run to my next flight and I barley made it. Showing up to my flight a sweaty mess after what felt like a mile run was not a highlight of my experience with Korean air. You guys seriously need to do some reconfiguring of your flights..."

Pros: "quick flight....seats were comfy for economy....nice crew....good overall experience....entertainment was okay for its selection on movies and music."
Cons: "Food got me sick the next day. Wifi would have been great if available."

Pros: "Excellent movie selection."
Cons: "Food made my wife sick. Probably a bad shrimp. Passenger next to me thought I was a pillow."

Pros: "The seats were comfortable and the crew was nice"

Cons: "Same above"

Pros: "Food, would of liked snacks or dessert."
Cons: "Would of like more movie choices"

Pros: "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."

Cons: "N/A"

Pros: "I loved the service, and comfort"
Cons: "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("

Pros: "Considerate Staff"
Cons: "Business would be better; customs in Seoul are very slow."

Pros: "Clean bathrooms, courteous attendants, plenty of food and drink! These and more are what you can expect from Korean Air. Attendants are also bi or tri-lingual in many instances and will even bring you water and other drinks if you need it. I never felt dehydrated or hungry like I have on other carriers, and I appreciate this so very much because it isn't cheap to buy a bunch of food/drink after security to bring on the plane just to not starve... NOT on KOREAN AIR - full belly, no chapped lips! They even have hydration spray in the bathrooms and lotion too!! You get slippers, toothbrush, toothpaste, headphones, and did I mention the games and movies on your INDIVIDUAL SCREEN ARE FREE? In case you are wondering... I flew COACH. Another note from this trip on the level of service. There were a couple of people, who I think were Vietnamese. They spoke no Korean and no English. The flight attendants even made an effort to find another passenger who spoke the language to explain the U.S. Immigration form because the forms were in Korean and English as the flight was coming ion from Korea. It was probably also available in Chinese and Japanese since many from there also take the Korean Air flight to the U.S. Still, the couple spoke none of those languages. They were behind me. It turned out that no one else on the flight spoke their language. So what did the attendants do? Well, they filled out the forms for them so they could get to their family, who turned out to be in Houston."
Cons: "I have nothing negative to say. I love this airline!"

Cons: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."

Pros: "Food, service"
Cons: "Nothing"

Pros: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Cons: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been."

Pros: "Punctual, decent leg room. Food is not typical dishes, creative for an airline and actually tasty."
Cons: "The web/mobile check in is convenient. Although morning flights have a long bag drop line. Many arrive before before the counter is open. Bag drop counter should open earlier. If people arrive 2hours early, then bag drop opens 3hrs earlier than the first flight of the day."

Cons: "Justfly has the worst customer service. There is no way to complain either. There is no executive office. They are not on any rating sites. They just don't care, because they are not held accountable for their actions."

Pros: "All of the people from Korean Air that I spoke with about anything were very considerate and helpful."
Cons: "No legitimate complaints."

Cons: "I didn't realize that my flight was not actually Korean Air. It was Korean Air "Powered by American Airlines". So it was actually not really Korean Air. I was a bit disappointed by that."

Pros: "The crew was very anxious or something, controlling for no reason."

Cons: "I'm a big person so the seats are not comfortable for sleeping during flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."

Pros: "I loved the caring & attentiveness of all the flight attendants, the individual videos for each seat, the spaciousness between seats, & the complimentary wine service. My flying experience in Coach felt like other carriers First Class. Can't wait to fly again."

Pros: "The boarding went smoothly considering the number of people on board. It took a while to take off and to land, but that's because the airports are busy. The crew was incredibly well dressed in professional attire. The accommodations were amazing - the flight came with the standard pillow/blanket combo, disposable slippers, headphones, a toothbrush, two meals, a snack, drinks, and the attendants dimmed the lights whenever they weren't serving - all free. The entertainment was amazing - I watched four Hollywood movies that I had been wanting to watch, and that was one section of the movies. There were also TV series and music available, both in English and Korean."
Cons: "It was difficult to get the crew's attention, especially from the center seat while speaking English. One of the meals gave me terrible gas, which was uncomfortable for me and my seat mates."

Pros: "service, food and great staff"
Cons: "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"

Pros: "Smooth flight"
Cons: "Food"

Pros: "The crew were very friendly and helpful. I appreciate how attentive they are."
Cons: "Kids in business class. Do not like that. They're loud and needy. I pay a lot to feel relaxed and enjoy peace. Need more tv shows and better ones. Censoring movies made it hard to understand certain parts."

Pros: "The time is not delayed"

Pros: "Friendly crew members, great food, and lots of entertainment choices"
Cons: "None"

Pros: "Lot of space for legs and comfortable seats."
Cons: "Nobody could find my reservation for a special meal and I ended up eating nothing"

Pros: "Great food and friendly flight attendants"

Pros: "It was all good. Really no complaints."

Pros: "It was ok."
Cons: "Not enough entertainment for a 10hr flight."

Pros: "Really nothing about American airline from Korea to Dallas. I Realy thaught it's going to b actual Korean air line operated by American air line. It was a total surprise and bad experience knowing that it was American airline aircraft."

Pros: "The crew was very respectful and nice"
Cons: "More movie selections"

Pros: "Food was great"
Cons: "Headphone jack in seat didn't work correctly"

Pros: "You guys ROCK!"

Pros: "Everything. This airline is top notch. What a pleasure flying with this airline. I felt I was flying first class instead of coach."
Cons: "Boarding Procedures. Somewhat confusing and disorganized."

Pros: "Quick check-in, meal choices on board."
Cons: "Seating choices. Overbooked. Unable to change flight time without paying for a whole new ticket. Scattered baggage delivery. Extremely long transit time in Seoul."

"I loved both the ground and flight crews. They're so patient and willing to accomodate us and help solve problems. I only wanted to suggest if they can give us more new or not so new movies to watch."

Cons: "Great flight, great flight staff."

Pros: "Almost everything"
Cons: "Slightly delayed"

Pros: "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
Cons: "The second food service."

Pros: "Excellent crew!"

Cons: "Food was really unpleasant and entertainment all out of date movies"

Pros: "Friendly crew"
Cons: "Hard seats!"

Pros: "Good"
Cons: "Good"

Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"

Pros: "Service Quality"
Cons: "Seat does not recline"

Pros: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."

Pros: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Cons: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."

Pros: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"

Pros: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Cons: "Internet was more expensive than it should be"

Pros: "Everything"
Cons: "Everything the whole team was great."

Pros: "The crew are so courteous and helpful."

Pros: "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
Cons: "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."

Pros: "More space than usual between chairs. Crew is friendly."
Cons: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."

Pros: "Great service."

Pros: "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
Cons: "nothing!!"

Pros: "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
Cons: "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."

Pros: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Cons: "The Hollywood entertainment options were limited and not very interesting."

Pros: "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
Cons: "Food choices very limited, and quality is sub-par."

Pros: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."

Pros: "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."

Pros: "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
Cons: "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."

Pros: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Cons: "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."

Pros: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."

Pros: "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."

Pros: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."

Pros: "Great service"
Cons: "Interior show signs of aging"

Pros: "Staff was pleasant, food was good, decent movies overall."
Cons: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."

Pros: "flight attendants excellent"

Pros: "I like the courteous and efficient service of the whole crew."
Cons: "I didn't like part of the journey to USA to be run by UNITED."

Pros: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Cons: "Seat felt so narrow. Limited selection of movies."

Pros: "Flight was very good - enjoyed meal and entertainment"
Cons: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"

Pros: "Great customer service and very kind staff!"

Pros: "Very awesome and polite crew. Exact reason why I chose ANA"

Pros: "Great service and great food"
Cons: "No complaints from me"

Pros: "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
Cons: "Nothing"

Pros: "Great service and good food"
Cons: "Nothing felt like they were glad to have me onboard."

Cons: "limited movie selections"

Pros: "I flew from ORD to Tokyo and DEL to Tokyo. The flight was clean food was really good. What I like the most about ANA is the leg space in basic economy. The flight from Delhi to Tokyo was brand new 787-9 :)."
Cons: "The only gripe for me would be the movie selection. There are not that many choices."

Pros: "flight attendant in business not as nice as sfo to narita"

Pros: "Great movies!!"
Cons: "Terrible seats- difficult to find s confirtsble position."

Pros: "Very friendly and attentive service, good movie selection on new screens."
Cons: "TSA-style pat-down at the gate in Narita before allowed to board."

Pros: "As expected from the Japanese, super polite snd patient."
Cons: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."

Pros: "Very nice and pleasant staff"

Pros: "Need to step it up with the food, don't have time for shitty service this day and age"
Cons: "Getting overcharged on surfboards, shitty food, should have free wifi give me a break"

Pros: "Food was delicious, crew was very nice and attentive. Plane was very new and clean"
Cons: "Delay on tarmack at airport. No fault of ANA"

"Well, I didn’t like much. The staff didn’t have any beverages except for coffee and water and they never came by. The food just sucked. There was no entertainment at all."

"Getting off"

Pros: "The whole Business experience on SQ"
Cons: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."

Pros: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"

Pros: "The service was excellent"

Pros: "Overall, the staff was amazing, so as the food and cleanliness"
Cons: "The space between the seats in economic seat"

Pros: "All crew members are very friendly and helpful, good service."
Cons: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."

Pros: "Staff was great as usual"
Cons: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"

Pros: "Yes and yes"
Cons: "Not sure because I have never had a better experience."

Cons: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"

Cons: "Softer seats and more movies"

Pros: "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
Cons: "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."

Cons: "1 hour delay of departure"

Pros: "Flight time"

Pros: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Cons: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."

Pros: "Good air line. Threat you well, enough food very good service."

Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."

Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."

Pros: "The lunch and dinner menu was excellent"
Cons: "more bathrooms."

Pros: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."

Cons: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."

Pros: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Cons: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."

Pros: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Cons: "Absolutely no complaints"

Pros: "Spacious economy class seating and great service"

Pros: "Flight crew, food, boarding and entertainment great."
Cons: "Just didn't like the 7 hour delay for the flight. Nobody's fault."

Pros: "The trip was uneventful, with the usual excellent service."
Cons: "Nothing"

Cons: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."

Pros: "All of services, food, Language, clean air even so beautiful ~~"
Cons: "So nice and beautiful wearing also food is very good"

Pros: "Most everything"
Cons: "Crying babies made it tough to sleep the whole flight"

Pros: "Crew"
Cons: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"

Pros: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."

Pros: "ending meal was very late like an hour or less before landing"
Cons: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."

Pros: "Comfy chairs and good food on Singapore Airlines."
Cons: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."

Pros: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Cons: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."

Pros: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."

Pros: "The crew was very kind and helpful."
Cons: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."

Pros: "Crew was very pleasant!"
Cons: "Cabin area warm for a 9.5 hour flight! Food selection was not much."

Pros: "clean aircraft and friendly cabin crew"
Cons: "uncomfortable seats, average meals, poor infotainment selection"

Cons: "good"

Pros: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."

Pros: "Great service, great experience."
Cons: "I liked it all."

Cons: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."

Pros: "Great entertainment, good service, clean plane."
Cons: "The lasagna was pretty dry and meh."

Pros: "What did I like??? Um, EVERYTHING! First off I got a great price under $850 round trip to NRT from LAX was a steal! They let you check two large suit cases plus a carry on and a personal item. That all FREE!!! I travel pretty light but it was great to know they don't Nickle and dime you for bags or anything else for that matter. Staff looks amazing and treats you first class even when your in economy. They are so polite and really genuinely want to give you a above and beyond experience. And they over achieve at it! They meals are great and very satisfying. The planes are big and roomy even in economy seats. On our return flight we had a brand new plane which had a sleek touch screen monitor and controller. There mad tons of media available (articles, language games, games, movies, tv shows and more) with USB ports to charge devices on each seat. Plus 10inch personal monitors. Earbuds were included free of charge, aswell as socks toothbrush and tooth paste. They have is two big meals on our direct flight (awesome that they have direct flights). Plus, they offered free snacks too and gave us a full can of soda vs. a small cup. They come through several times offering coffee, tea, water and snacks. All free of charge. This was my first time flying Singapore Airlines and I loved it!!! I wish Everyone was this amazing! Norwegian Airlines was the opposite as far as charging for everything! Had to pay each stop for any luggage ($100 per checked bag). No meals free or charge. They wanted money for everything! And yea a skimpy sandwich was $9.00 :(."

Pros: "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"

Pros: "Customer service , crew was nice"
Cons: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"

Pros: "The staff was amazing and attentive. My surfboards arrived safe and sound... And on time. I will most definitely fly Singapore Airlines again, as often as I can. Thank you."

Pros: "I have never encountered nicer more professional staff. They always had smiles and seemed to really enjoy their jobs. I always tell friends if they have a chance to fly Singapore Airlines to do it. They won't regret it. Especially on long flights."
Cons: "I was in economy class but I would have liked more leg room. My knees where hurting from having little leg room."

Pros: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."

Pros: "Awesome crew and food"
Cons: "Seats were not comfortable.."

Pros: "The crew was very very attentive. Asked if we wanted water at least 4 times in the first 3 hours of the 12 hour flight before bed. (Red eye flight) They did there jobs well."
Cons: "The dinner choices have been exactly the same for many years now. It’s probably time to bring the menu up to the times again. Food wasn’t bad but it does need a refresh."

Pros: "Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous."
Cons: "Nothing."

Pros: "great seats + wifi. Was treated like a human being."

Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"

Pros: "The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music."

Pros: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Cons: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."

Pros: "The plane was great!"

Pros: "Very friendly ground service staff member, lovely to be transferred to an earlier flight and my seating request was granted, flight service was also excellent."

Pros: "The plane, seat, food, amenities, staff, etc were all world class"
Cons: "LAX immigration is a nightmare but not NZ fault."

Pros: "Generally Excellent."
Cons: "After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home."

Pros: "The crew were all very attentive."

Pros: "Outstanding crew -- attentive but not overbearing. Very pleasant for a 14-hour flight."

Pros: "Inflight service and all round experience with Air New Zealand was excellent"
Cons: "Aircraft cabin way too hot on both jouneys"

Pros: "The entire experience is well thought out"

Pros: "So good! Food was excellent, entertainment system is fantastic! All good here!"
Cons: "There wasn’t a thing I disliked"

Cons: "We booked our tickets and chose our seats and nowhere did it warn or tell us that we were located in a ‘safety row’ where the arm rest would not fold up. So we could not stretch out during our 12 hr flight. This was the most uncomfortable experience I have ever had on the multiple trips I have done between USA and Australia or New Zealand. The seat ordering from the kitchen was rarely available, even after the flight attendants had finished food service and pick up. The flight attendants weren’t very friendly."

Pros: "this is Second times to use Air NZ to go to LA. before flight, they found technical problem, but ok .. nothing happen . Ground saffs helped us before on board . hope to use again ."
Cons: "generally nothing"

Pros: "I could not fly back to the US pr the layover. I got stranded in Berlin. It was horrible."
Cons: "The airlines cancelled my flights back to the USA and the connecting flight. It was horrible customer service when I spoke to British Airways at the counter. Lady in TXL yelled at me to leave her desk and to call Air New Zealand. Air NZ said they cancelled flights then Flyus.com said to deal with Air New Zealand and said my flights got cancelled and that they could not get me another flight. I had to find out how to get out of Berlin. I had to fly to Spain to my cousin’s home because I haf no where to go and did not have money to pay for another flight from Berlin to LAX 1,200 euros. I am still in Europe stuck and it is Monday 4/30. My son needs me in Los Angeles! I will never use Kayak again. What happened to my $878 dollars????"

Pros: "Most of the flight attendants were helpful and friendly"
Cons: "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."

Pros: "Cree"
Cons: "Cold flight Food average at best Overall nothing flash and nothing bad solid average"

Pros: "Air NZwas a good carrier"
Cons: "Kayak to Virgin Australia to Air NZ - we had a long layover and surprised by 0 bag check in and very expensive charge, When asking for help all told to go to the other : for earlier flight - huge charges - no help : bags - no help and we paid onerous amounts. All bad and with lots of frustration trying to get help."

Pros: "Entertainment was good"
Cons: "The chicken pasta meal was pretty dried out and terrible"

Pros: "Window seat liked it"
Cons: "About baggage didnt liked it... And no food too we didnt came across these to book it while booking tickets .. And passport recognization in sydney troubled a lot us for re checking and identification of our faces to passport ...it was irritating as if we r some wrong we did ..passport photo was without usage or somehow it was like dat not clear picture of us... Maybe due to moist it was like dat...no one was listening to us and made us to wait for long time ."

Pros: "After 3 flights on Air NZ we were very impressed by their service. Comfortable seats, great inflight entertainment system, decent food and very friendly cabin staff."
Cons: "We had 2 middle seats, which was less comfortable, but it was my fault for not choosing seats earlier."

Pros: "Friendly team on board"
Cons: "Nothing"

Cons: "Having to pay for aisle seats. Constantly having to ask for more toilet roll. Forced to have non vegetarian food!"

Pros: "I was feeling motion sick and several flight attendants went out of their way to help me feel better. I wish I knew their names as I would specifically mention them, but I really appreciate everything they did for me during that time."
Cons: "Allow passengers to choose if they want a vegetarian meal."

Pros: "Top quality flight"
Cons: "The black boxes next to your feet are oddly placed and limit leg room."

Cons: "Missed the flight because of a very late connection. Air New Zealand and Virgin Australia kept handing me off to each other since it was booked as virgin Australia but on an air New Zealand flight. Neither wanted to help at first. Finally virgin Australia ticket agent took pity and helped me rebook for the next day. This was after I was told by air New Zealand that I had to call the booking number for virgin Australia. I’m traveling from the US and didn’t have a cell phone that worked in Australia... which I explained and asked how I could call the number without a phone. Was promptly told to go over to Virgin Australia ticket counter where I made the one remaining agent who was closing the desks help me. However the airport lost my luggage and could not find where it was. I ended up spending three hours in the airport and still no luggage with the baggage company saying they have no record of it anywhere. Very frustrating trip."

Pros: "Friendly crew, timely response, food was nice"

Pros: "Air New Zealand check-in as well as counter personnel were professional and courteous."
Cons: "Booked through Kayak with what I thought was an equivalent Expedia ticket but was horrible surprised when I checked-in. Two other fellow travelers booked flight VA 7516 through Expedia for $218 (USD) one-way. I was able to open the same flight / departure time / price with Expedia but could not book. I then switched to Kayak and located this same flight (as I wanted to travel together with them), and it was for approximately same price. Upon check-in I was told it would cost $120 to check my luggage in (which I reluctantly paid). They indicated my ticket did not include this. I later discussed this with my two travelers and their check-in luggage plus a meal were included with their Expedia (Virgin Australia) ticket. Why was my Kayak (Virgin Australia) ticket so different from Expedia when our bookings were done about the same time? I no longer trust Kayak for future bookings."

Pros: "The boarding and on-board service were excellent. Enough free-of-charge entertainment to keep me occupied during the 3-hour flight between SYD and CHC. Plenty of room for carry-on luggage."
Cons: "Felt like I was flying a US carrier - very little room between the rows. I was surprised by this, as I thought that non-US carriers generally don’t pack their planes. I was surprised, but not inconvenienced by this, since it was a morning flight and only 3 hours gate-to-gate."

Cons: "Paid for business class so I could Relax and sleep on the 10+ hour flight. Unfortunately, I was in seat 1G which was adjacent to the galley and storage compartments for the flight crew. Literally, every 15 minutes, someone in the flight crew was bumping my seat/bed - and waking me up. Never once got an apology. So pissed off I paid extra for business class when I would've gotten more sleep in a middle seat in coach."

Cons: "The middle seats need to go back to 3 not 4. It would have made it a much more comfortable flight(since it was a non stop from Heathrow to LA)."

Pros: "The crew were outstanding as usual . This flight was amazing due to over the top excellence in service especially to me as an older passenger . Probably one of the best flights ever ."
Cons: "Leaving New Zealand again"

Cons: "Not enough room"

Pros: "Happy helpful crew"
Cons: "Slow to board and no gate on arrival. Had to be bused to terminal and waited ten minutes for the bus to arrive."

Pros: "Crew, ground and flight crew, were all so friendly and accommodating. Great access to free snacks/drinks, but the best was the seats with the footrests that lift all the way up to form a couch, even for those of us who aren't able to fly business class, but are frequent flyers."
Cons: "The video system wasn't as good as say, Virgin or B.A., but it's such a small issue, compared to the superior comfort of coach in Air New Zealand to the other steerage-like coach classes."

Pros: "Free booze."
Cons: "Not worth the extra money for preferred seats. Food was terrible. I figured I could just buy a sandwich or something but they didnt have anything except for pretzels. Even the options they had available on the menu the crew said they didn't have any of it on board. Then the in flight entertainment wasn't working for some people so they had to reboot the system which took about half an hour and I lost my place in the movie I was watchIMG. I guess it helped that they give you free booze, which was helpful in relaxing after all the issues. Overall I did not enjoy this flight even half as much as I did the way there."

Pros: "Service and attitude superb"
Cons: "comfort and seats. On the flight back, although crowded, it would have been nice to have the assistance that 3 large guys could have used to find a seat. Spent the entire flight sweating between two large gentlemen. Luckily, they were polite and we all managed."

Pros: "Good Service"
Cons: "I payed $50.00 USD on a seat so I would have a bigger seat. However, when I got into the plane, the lady that was going to be seating next to me asked me if I could change my seat with her husband; which was a regular seat. In order to avoid an awkward 12 hour flight, I agreed to change my bigger seat for a smaller seat. I felt disappointment that Air New Zealand separates parties and leaves room for uncomfortable situations. I really did not know what to do in this scenario, I paid for that seat but was in a way forced to give it a away without any refund in order to avoid 12 hours seating with some stranger's wife."

Pros: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"

Pros: "Comfortable Premium Economy seating is well worth the cost for such a long flight. Food was excellent and crew was very attentive. Entertainment system was very limited and clunky to use. The safety briefing is the most entertaining in the industry. Would readily choose New Zealand Air again."
Cons: "N/A"

Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."

Pros: "Food was good"
Cons: "Customer service and ability to sort out technical issues were truly appalling. My touch screen monitor crashed and the controls that would enable me to alert crew members for any concerns also didn't work. Both issues happened twice. The second time, I informed them that if these technical issues continued to fail and couldn't be resolved, I needed to be placed in another seat, of which I specifically told them was not to be a seat far behind my current row seat. Instead, they went and offered me a seat that was 22 rows behind, especially after I had paid extra fees to sit in the seat I was given higher up the aisle. I also informed them that I wasn't feeling well and the closer I was to the exit when we landed, the better. They ignored these concerns. That is unacceptable considering that it was their system that was faulty in the first place that led to these problems. Their staff also failed to regularly walk the aisles to ensure customers were okay with the service. I've been on planes whereby the crew is constantly walking around to ensure everyone is being taken care of. For example, I had a great experience with Korean Air where I saw staff every 10-15mins checking on customers. Air New Zealand completely failed in this regard. When my system crashed the second time, because I couldn't call anyone in the crew using the controls on my touch screen, and the person sat next to me was asleep (didn't want to wake him up to use his device to call!), I waited 25-30mins before going up to the crew station to seek help. I had to wait an additional 10-15mins before I even saw someone at the crew station. There are some other issues I encountered but the above were the main ones. This is the first time I've actually had to criticize an airline for it's customer service. I've been travelling for over 25 years and never encountered what I did today. I certainly won't be flying with them again."

Pros: "Agents were helpful once entering the plane. They take the time to greet us, look at our ticket and direct us which row to take. Very helpful."
Cons: "Space is a factor based on the price. It is such a long flight and room for our feet or even a foot stool type would be nice to have."

Pros: "It was a short flight"
Cons: "You had to pay for 3/4ths of the movies and shows. Kayak didn't specify whether I had a checked bag or not so when I got to the airport I had to fork over $120! I had no choice because I'm not going to leave my luggage behind. I was not pleased with this third party booking."

Pros: "Nothing"
Cons: "The seats were extremely narrow. The stewards were un-attending The LA airport area was the pits, there are no one to help with your bags. I had my husband in a wheelchair and there was no one to help me with our bags! The security at LAX was joking and laughing amongst themselves and did not even look at us when they let us back into LA. We landed way far away from the building and I had to take my husband in a wheel chair and my hand luggage into a buss before we got into a building and we were the last ones to arrive, Vicky"

Pros: "The seats in premium economy are spacious and provide good personal space. The service and food were excellent. Felt more like business class."
Cons: "While the seats are big, they don't quite recline enough to be as comfortable as they could be for sleeping. Strange choice of movies."

Pros: "I loved the food, the flight attendants were lovely, and the selection of free entertainment meant I was never bored."