Daily cleaning, installation of cabin HEPA filters on flights from California to Australia
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Scores according to KAYAK customer reviews
Pros: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Cons: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Pros: "Flight time shorter than scheduled. Food good. Crew great."
Cons: "Somewhat limited recent release movies compared to Emirates."
Pros: "Crew, food, time all great."
Cons: "WiFi did not work. Flight data unavailable."
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"
Cons: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Cons: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Cons: "Transit time is good for way too tight"
Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Pros: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Cons: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Cons: "Everything was fine."
Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pros: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Cons: "no problems"
Pros: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Cons: "Economy is still tightly packed with limited leg room considering the distance traveled."
Pros: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"
Pros: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Cons: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Cons: "leg space"
Pros: "business seats were excellent"
Cons: "all was good"
Pros: "The cabin crew was great."
Cons: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Cons: "Food not hood"
Cons: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Pros: "Premium economy"
Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"
Pros: "Crew very good as was entertainments system"
Cons: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Pros: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Cons: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Pros: "Helpful staff and a comfortable trip. A plus all the way around"
Cons: "All good"
Pros: "Crew, plane, punctuality"
Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Cons: "cramped uncomfortable seats freezing cold in the plane"
Pros: "great service. new plane. excellent video system."
Cons: "not much to complain about."
Pros: "Aircraft was OK."
Cons: "Cabin crew service can definitely be better. Should offer more snacks for long flights."
Pros: "Friendly and approachable"
Pros: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Pros: "The ground staff in Sydney!"
Cons: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Pros: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Cons: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
Pros: "Service was good, but then that's expected."
Cons: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Cons: "I have no complaint"
Pros: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Cons: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Pros: "Good crew, but working with some tired, old equipment."
Cons: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "i can't say amazing but they're doing their job well!"
Cons: "Difficult get out of seat because someone else was on aisle seat"
Pros: "Entertaining; organizing; staff; on time."
Cons: "More varieties"
Pros: "Great food. Nice seat. Easy check in. Nice crew"
Cons: "The guy behind me could have blown his nose instead of sniffing the whole flight"
Pros: "Food, premium eco was comfy"
Cons: "Keep doing same things"
Cons: "Should improve food."
Cons: "I will go again"
Pros: "Great entertainment, pretty good food."
Cons: "Service was okay but nothing special."
Pros: "I have flown Eva Airlines twice now for a few trips to Asia. The service and experience was great. I would highly recommend."
Cons: "The seat smells like it was not clean. They did not serve snack between lunch and dinner. You need to get it at their station. We were really thirsty and a bit hungry..."
Pros: "People were lovely and efficient"
Cons: "Seats were pretty ordinary"
Pros: "I like the food and entertainment. But they should served drinks more often as possible rather than waiting for the customer to ask for it."
Pros: "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
Cons: "Can't think of anything. Trip was pretty nice."
Pros: "Food & entertainment"
Pros: "Great landing"
Cons: "Everything was solid."
Pros: "My favorite part of the meal was the pork congee"
Cons: "The beef sukiyaki was bland as well as the chicken and rice. I would love to add some soy sauce"
Pros: "What I like the most is the smooth landing of the plane."
Pros: "The overall experience was very comfortable and high quality."
Cons: "The wine servings were very small."
Pros: "I slept through most of it"
Cons: "Airplane food"
Cons: "Some movie subtitles does not work."
Pros: "Love the experience of tasting all the different variety of foods, and the AMAZING shopping they had to offer, not to mention the friendly people I came in contact with."
Pros: "Flying EVA is always a great experience. This time no different. Elite cLass is very much worth the extra cost."
Pros: "Seat is wide enough"
Cons: "Some crews are stress as I could see it in their facial expression"
Pros: "The staff was very kind and helpful. The flight was more comfortable and enjoyable than I had expected. The food was also surprisingly good."
Pros: "Food and service was exemplary."
Cons: "Seats are smaller than US standard."
Pros: "On time flight. Good food. Friendly staff."
Pros: "On time"
Cons: "Can't complain"
Pros: "Good entertainment options"
Cons: "The man next to me took up a lot of room with his arms."
Pros: "The service was excellent and the food was delicious."
Cons: "Not a very good selection of movies."
Pros: "Good wasn't that great and entertainment was minimal."
Cons: "Comfortable, friendly staff, easy boarding"
Cons: "Too long. No ones fault."
Pros: "For a close to full flight the boarding procedure was quick and efficient. We were able to leave early and get to our destination an hour early. The in flight entertainment was not the widest selection but still had a wonderful selection of movies"
Cons: "For such a long flight the seats are very uncomfortable. The flight cabin doesn't seem to have a flow which is depressing cause they are a big part of the experience"
Pros: "Food is better than most."
Cons: "One air hostess was short with me because I didn't pick a snack fast enough in the dark, so she threw it at me."
Cons: "When checking-in online it tells you to print your boarding pass to bypass the front desk and to go to security when I got the security they told me I had to go back to the front desk I'm going back to the front desk they told me yes it's true so I don't know why they asked you not to go to the front desk. I had great customer service from the lady who check me in at the front desk and my perception of my experience change great."
Pros: "I like the service, I felt that it was genuine and with care. They made the long flight seems short."
Cons: "The food wasn't that great. I hope that they can provide light meals on the flight which was offered by the other airline (CX and EY)"
Pros: "Entertainment was great, very attentive crew, good washroom, arrived on time."
Cons: "Food wasn't great."
Pros: "Staff were professional, kind and the food was much better this time. Not too salty like it was before. Blanket was great too."
Cons: "Still too cold and DRY for me."
Pros: "Spacious economy seats, tasty airline food. Professional crew and staff"
Cons: "LAX boarding area was cramped but this was probably not an EVA Air issue but more a LAX airport issue. Had NO idea Tom Bradley even had such cramped gates"
Pros: "overall. perfect"
Pros: "Clean, good food and good service"
Cons: "Online check in and seat selection did not work"
Cons: "Exact time"
Pros: "Boarding was delayed for a while, so the workers went around checking everyone's passport and getting ready to make boarding very fast when the plane was finally ready."
Pros: "The entertainment was excellent for adult and children."
Pros: "The staff were helpful except when I walked up t ask for water and was given warm TAB water!!"
Cons: "The food on International trips ( especially from Los Angelled) needs an upgrade."
Pros: "The food was among the best I have had on an airline. Finally, an airline with enough staff on board to serve everyone quickly. On that subject, the Flight Attendants were very well trained and efficient. They all looked well groomed and beautiful. I had to push the service button 2 times on our 14 hour flight and they were there within less than 15 seconds both times. Amazing! The entertainment was good but not great but it made the time pass. The departure was on time and arrival was 30 + minutes ahead of schedule which made our connecting flight very easy. I highly recommend EVA air."
Cons: "The sound system was poor and announcements were hard to hear some of the time. The entertainment could have been better. I wish the attendants could have somehow helped to keep a screaming kid quiet but I understand that is a tough request for any Flight Attendant."
Pros: "Everything was okay. Flight was smooth, services was okay, food was so so."
Cons: "Not enough water has been distributed to passanger, unless you ask."
Pros: "Overal the crew and experience were great."
Cons: "My special order meal never made it on board. The crew did give me one of their meals which was thoughtful but I really didn't eat much for the 25 hours + of travel."
Cons: "I loved the extra space on the plane and that food was served, as well as drinks and snacks. The whole experience was a wonderful welcome to the islands!"
Pros: "The entertainment was nice. No need to download app."
Cons: "The complimentary snack was nice. We don’t have that in the mainland coast to coast flights. Keep serving it."
Pros: "layover time is short. Transfer gate is very convenient."
Pros: "The entertainment would not work on my laptop"
Cons: "help for getting the entertainment to work"
Cons: "Boarding process was messy"
Cons: "Just a few too many announcements and adverts, a bit noisy. But wonderful food and bev service and timely, comfortable flights."
Cons: "Food. Need more free games"
Pros: "I liked that lunch was provided."
Cons: "Although, the fact that lunch was free could've been made more clear. I ended up spending money on a snack box that I didn't need to spend."
Pros: "Staff service was awesome!"
Cons: "Neighbor was rude"
Pros: "Food and service was pretty good"
Cons: "Stuck at the gate after boarding for an entire hour while they did maintenance on the plane before we left."
Pros: "Food and drink were included, plane was very comfortable, and the service was friendly and professional... great experience."
Cons: "They lost one piece of luggage. Waiting to see if they find it and its returned"
Pros: "Fast boarding"
Cons: "No entertainment"
Pros: "Everything was fine in general."
Cons: "Turbulance but pilot did not addeess it by saying he would change altitude to avoid it."
Pros: "Service, plain, food, snacks.. seats"
Pros: "Staff were amazingly friendly"
Pros: "Not that much, your airline is going to a place that is limited in air travel competition."
Cons: "The food is terrible, the buying options for food is dreadful. The seats have no USB to charge a device (the most important feature to me. And every airline is required to have its customers fill out that form to come into Hawaii - BUY A PACK OF PENS!!!!! It's not my responsibility to have a pen - totally annoyed about this one small amenity not being offered. Also I'm sick of hearing your plug for a credit card."
Pros: "The food and hospitability"
Cons: "Entertainment options were few and outdated"
Pros: "Offered free hot meal"
Cons: "Very tight seating"
Pros: "Loved still getting drinks and food at no extra charge. Staff was great."
Cons: "It was way too hot. No airflow on the plane."
Pros: "Served food, on time departure and arrival"
Cons: "Entertainment expensive"
Cons: "When I asked for a blanket because the cabin was so cold they asked me for 10.- for each blanket!"
Pros: "Everything went well"
Pros: "Appreciate that Hawaiian serves meals. Always impressed with video productions and magazine quality. Safety video was new to me and well done."
Cons: "It was freezing, and while meals still are provided, there is a charge for blankets. Brrr."
Cons: "charge for bags"
Pros: "I really had a comfortable ride- thank you as always!"
Cons: "Everything was excellent"
Pros: "Wonderful customer service, excellent atmosphere, spacious seating. I love Hawaiian!"
Pros: "Great customer service. We brought our 1 year old and was treated with so much care. Made it so easy for us to travel"
Cons: "The tickets I got thru kayak lost the seat reservation. My family sat away from me for both flights. The tickets I purchased directly worked out fine. Won't be using kayak anymore."
Cons: "No entertainment on plane. In other words, did not like having to pay for the movies. We pay so much money and no wifi in economy class"
Cons: "Pay for entertainmen"
Pros: "I like that they feed you and give you more room. They also have competitive deals"
Pros: "Hawaiian granted me an isle seat hat I requested after purchasing the ticket. I also appreciated the meal that was provided at no cost."
Cons: "I would have liked an "oldies" channel on the music program. I'm 70. (:"
Cons: "Stood in line for 2 hours at Honolulu Airport to drop off bags. We had to be pulled out of the line as our flight was boarding and had to run to the gate. There was no time to eat or anything else. The flight attendants are not helpful nor do they smile much. I asked for something minor on two of the Hawaiian Airlines flight legs on my trip and was told they would come to my seat to see me. (One was for an extra blanket as I had cold air blowing on me and the other was to take my rubbish) They never did. I have never encountered this with any Airline before."
Pros: "Our brakes were not up to par to land in Kauai. Detour to Honolulu. Sucked!!!!!!!!!"
Pros: "All services are great!"
Cons: "Too cold."
Pros: "Efficient and professional meal/bev service."
Cons: "Sat on the runway for a long time, bumpy landing."
Pros: "Blankets and pillows"
Cons: "Attendant was not polite"
Pros: "which is actually a good thing on a trip like this one"
Pros: "It's my first time flying with Hawaiian Airlines. I must say that I wasn't impressed nor disappointed. However, the view when flying over the islands is amazing!"
Pros: "Comfortable chair, complementary food service"
Cons: "The screen for my seat did not work"
Pros: "First time flyer with Hawaiian Air. This is what all other domestic American airline companies should aspire to be."
Cons: "Can't think of anything ..."
Pros: "Legroom I upgraded for"
Cons: "Seats are very narrow and most uncomfortable"
Pros: "Complimentary food, wine with the meal, coffee/tea immediately. We were VERY pleased."
Cons: "Loved it all!!!"
Cons: "Unfriendly stewards. Not one of them offered service with a smile"
Pros: "On time, nice crew, clean aircraft."
Cons: "Check-in agt at bag drop was a sour puss. She could've been a bit nicer."
Pros: "A plane I could sleep on...very comfortable!"
Cons: "Very happy traveller"
Pros: "Super comfortable n lovely crew"
Cons: "All good"
Pros: "The aircraft is very new and comfortable! The boarding is orderly and well managed"
Cons: "Free wifi onboard!"
Pros: "super friendly crew making sure u had snacks and drinks ,smiling the whole time. thank.you!"
Cons: "maybe if i could hve plugged inmy own headphines but no big deal. thank you!"
Pros: "Polite crew"
Cons: "Movie selection"
Cons: "The food !"
Cons: "Business class is Not a business class seat On the new 737."
Cons: "I slept most of the way"
Pros: "I liked the complimententary pillows and blankets."
Cons: "The crew was not friendly at all. I had to ask for snacks from the crew in the back of the plane. The seats were not comfortable and the entertainment was dated and old."
Pros: "A and A"
Cons: "Older planes are very outdated."
Pros: "Friendly efficient crew. Clean modern Airbus aircraft and no delays."
Cons: "Food was limited and not great."
Pros: "The crew were very friendly and professional. Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good."
Cons: "Boarding was hectic and unorganized, but functional. Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best."
Pros: "My flight to Los Angeles was great comfortable seats and the food was very good"
Cons: "Unfortunately my flight from Los Angeles to Christchurch was cancelled the plane had a mishap on the runway colliding with another plain so was booked on an Air New Zealand flight back to Auckland the following night it was good of Fiji air to put me up in the Crowne Plaza near airport lovely hotel"
Pros: "Had an extra seat to strech out."
Pros: "I love the workers, I love the entertainment. The pilot did a great job."
Pros: "All service on board was great"
Pros: "Service was so perfect especially on board,staff are friendly and very helpful"
Cons: "When we get to Fiji entrance was so hot ,no air conditioner staff are so slow and only one staff serve ,people has to wait for long time ,don’t mind waiting but was so hot to wait for long especially with kids"
Pros: "They had vegetarian options at every in-flight meal. Heaven! Flight staff were all extremely attentive and polite."
Cons: "Seats are cramped (as with most budget travel) and entertainment options were not very good. Movies were mainly very old and games not very interesting."
Pros: "Boarded on time. Good flight. The curry chicken was spicy, but good. Concerns on weight totals for luggage for checked (50 lbs) and carry-on bag (15 lbs). Never weighed either bag. Was prepared though just in case they did weigh, as we’d read about $150 overweight surcharge."
Cons: "Too cold- The air con was pumping too high everyone was freezing"
Pros: "The movie choices"
Cons: "It was freezing on the plane... Even with jackets and blankets on!"
Pros: "Crew. On time."
Pros: "Good selection of entertainment."
Cons: "After many hours the seats were not too uncomfortable. But that's after 10 hours flying. It was nice that they reclined like they did. But the padding could have been better."
Pros: "Quick boarding."
Cons: "This was an older plane than the one from Sydney. No seat back unit. IFE was old screens that drop from the overhead. 2nd show was cut off mid stream due to landing. Seat uncomfortable and showing their age. Full flight so very crowded."
Pros: "the service. coffee and teas was very good. probably because of the Fiji kind attendants and water."
Pros: "Perfect trip. Accommodated my low sodium diet. Professional, efficient and friendly."
Cons: "There was no leg room. Also, the flight was about 1.5 hrs late departing, which almost caused me to miss my next flight."
Pros: "Getting seats as a stand by passenger."
Cons: "Connecting in LAX with waiting 20 minutes at the remote gate for the bus, the bus ride and waiting for luggage to clear customs is virtually impossible to go though and make the connection. Having literary run out of customs and being told you missed your boarding time and now you are on stand by is not happy making. American points to a Fiji airlines, Fiji airlines at American as the carrier."
Pros: "Was fine could have served more water/juice/soft drinks but overall was good"
Pros: "On time. Good people."
Cons: "Business class seat could be better"
Cons: "lumbar support of seats and headroom"
Pros: "Genuine, warm and welcoming crew. Clean and spacious cabin. Very tasty vegetarian breakfast."
Pros: "Happy crew with genuine Fiji Hospitality"
Cons: "Food was basic Limited choices on IFE"
Pros: "Smoorth landing, great staff, meals, checked bag"
Cons: "Crowded by fellow psger who left tv on all night and tapped feet for the full flight"
Pros: "The boarding and service by the staff was very good. We had a most comfortable flight to Sydney on FJ911 leaving very promptly. We were given a Sydney newspaper which I appreciated to catch up on news."
Cons: "We were very disappointed in the breakfast and ate little of it. The scrambled egg didn't taste convincing. There were stale potato wedges - luke warm, the sausage resembled devon . The yogurt, muffin and juice were OK. My 2 cups of tea were VERY GOOD. The flight was very COLD. After being in tropical Fiji particularly noticeable ."
Cons: "The plane is old and the only entertainment was a screen overhead not easy to see. Hard to keep the children occupied. A family of 4 cannot all sit together as the configuration is 3 & 3."
Pros: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Cons: "Flight canceled. Fiji airways told us we would be booked on Qantas instead but the flight wouldn't give us time to make the connection. Ended up flying later,, longer and much more uncomfortable than expected. Had to take separate seats from family and middle seats, had to spend entire day in Sydney which required us to spend money on a visa and money to eat, had additional stress of then arriving too late and needing to rebook rental car and arranged hotel and make sure elederly parents with special needs were ok health wise. An overall disaster. Never ever a worse experience and I am a world traveler to 68 countries on 6 continents. Will be asking Fiji for full refund plus compensation for having to buy visas and spend day in Sydney."
Pros: "Service was excellent."
Cons: "The entertainment consoles for the whole middle section went out and even a reboot could not correct the problem. No one with expertise to troubleshoot the problem."
Pros: "very good service, no delays"
Cons: "would be nice to have more leg room"
Pros: "Entertainment options"
Cons: "Not enough legroom"
Pros: "It was okay the plan was a bit small and uncomfortable for an international flight.."
Cons: "My luggge didn't make the flight...I had to wait almost two days. And the airport is not close to where I was staying. No one offer to compensate for the inconvenience. We had to leave to another island so we was in a rush for our luggage."
Pros: "I liked that there was breakfast on the plane"
Cons: "The seats weren't very adjustable or comfortable and there could have been more movie and tv selection for such a long flight"
Cons: "my seat, i am to big"
Pros: "Customer service was nice, food was ehh."
Cons: "For an international flight, the seats were very small. The movie selection was very slim. Checked bag and carry on size was way too small for an international flight. I've never had an airline that weighed my carry-on. A little disappointing..."
Pros: "Customer service was nice, the food was ehh."
Cons: "For an international flight, the seats were extremely tight. There could've been a few more movies to choose from."
Pros: "the lady who checked us in wasnt all that helpful. There was a dude at the gate however who was very knowledgeable and helpful. Everything else was average. not bad though"
Pros: "Was pleasantly surprised had a great flight."
Pros: "on time, friendly service"
Cons: "cannot think of anything"
Cons: "WiFi and entertainment"
Pros: "Aircraft is new"
Cons: "Transfer was very bad , have to walk half hour in Chengdu airport to transfer the flight to Sydney"
Pros: "seat so so"
Pros: "crews are kind and help."
Cons: "entertainment system sucks, no internet"
Pros: "The food was surprisingly good. Also staff were accommodating and patient with all the passengers."
Cons: "For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns."
Pros: "Everything for me to reach my destination was simple easy and accessible."
Cons: "Planes are not ment for 6'0 people, its very uncomfortable for sitt8ng down even when reclined to a certain degree. Its difficult"
Pros: "I have requested refund my money but still pending"
Pros: "It was my 1st family trip to Korea from LA, USA. I was worried before trip because I have just turned 1 year baby. But the crew were so nice to us especially my baby they give us the best service to us ever. Food was great and they fed baby food too! even I didn't ordered(I didn't know that i had to pre-order.). Our seats were comfy and there was some space for my husband's legs; he is pretty tall. anyways so thankful trip for our family!"
Pros: "The lovely crew."
Cons: "Transferring at Chengdu airport is not a good experience."
Cons: "Service was better than expected"
Cons: "Their seat arrangement. I feel a little more like being in the coach"
Pros: "Very clean and staffs was very nice and helpful"
Cons: "Need more movies option."
Pros: "On time low budget very good for The price"
Cons: "When we landed in Beijing, no one mentioned about filling out entry forms. Very frustrating when the line to clear customs was over 1.5 hours long."
Pros: "Food is horrible"
Pros: "Service, leg room on LAX-PKE"
Cons: "No lithium batteries so no mobile or computer use!!"
Cons: "Delayed flights, missed connections, lost luggage"
Pros: "Kayak website is not liable towards its customers. Due negligence."
Cons: "The BYOjet agent that is the partner of KAYAK is irresponsible and careless and got lack of customer support."
Pros: "The crew were lovely."
Cons: "Poor entertainment and food (but I think plane food generally isn't great on any airline). Big gaps between beverage service - so bring your own bottle of water unless you want to be that annoying passenger like me who is constantly pressing the button for service to just get water."
Pros: "Nice clean plane"
Cons: "Very bad food boiled vegetable and meat with no taste at all. Most entertainment movies, music and video in Chinese language."
Pros: "Better customer service"
Cons: "Air China staff need to better understand and learn how to talk to people."
Pros: "I was injured so they accommodated me with a window seat."
Cons: "4 hours late. Bussed us to gate. Air china is hard to contact."
Pros: "Good for the price i payed!"
Pros: "No hassle check in and boarding."
Cons: "Meals were average. Rice meals are better than the noodles. IFE selection for US passengers could be better. No cell allowed after take off."
Pros: "Excellent service.... clean aeroplane... good food and great staff..."
Cons: "Wverything else"
Cons: "Held my bag for two days, No explanation, apparently just wanted to rummage through it. Stranded in Mongolia with no clean clothes or medication."
Cons: "The fact that this airline exists should somehow be illegal. At one point I felt like a hostage before I even got on the plane. That should tell you everything."
Cons: "FA should speak English better"
Cons: "Cabin was really dirty, carpet coming apart and stain on the seats"
Cons: "Almost four hour delay to destination"
Cons: "Service is very bad and lot of delay."
Cons: "The video selections had limited appeal to westerners."
Cons: "Beijing airport was under construction. There was long delay."
Pros: "Serving two meals"
Cons: "Coffee was bad"
Cons: "I got my baggage after 4 days from landing."
Pros: "Only boarding"
Cons: "No drunks like other flights"
Pros: "Short ride over to Phoenix, very nice trip"
Cons: "The headphone jack in my chair arm only had the right side working"
Airlines flying from California to Australia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Australia
Masks required on board, masks provided on flights from California to Australia
Social distancing seating
Middle seats unavailable to book on flights from California to Australia
Testing for antibodies, testing for symptoms for flights from California to Australia
Waiving of change fees. Search flexible flights from California to Australia