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Read more about Qatar Airways
Pros: The seats were comfortable. The entertainment system was wonderful.
Cons: The crew was disorganized.
Pros: Yes very
Cons: The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given.
Pros: Food, seat, entertainment
Cons: The staff though friendly was found to be unhelpful. I was literally carrying three bags and a toddler in my arms, and passed by at least three crew members. But none of them bothered helping me. Your measure of success is not just how well you treat your business class. That’s not being world class
Pros: Everything was good and nice. Had a good time and felt welcomed. Had a really good experience.
Cons: Handling flight delay
Pros: Friendly crews. Excellent food. Great service. On time arrival.
Cons: They could provide hotel for transit passengers with long layovers.
Pros: Crew was friendly.
Pros: Crew excellent
Cons: Baggage collection at Washington could be improved
Cons: Need to improve wheel chair service at Doha.
Pros: Efficient, and courteous,seats too were comfy, neat amd clean
Pros: Leg room and cleanlness. Polite crew members
Cons: No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen
Pros: Patricia (cabin crew member) was particularly nice to us, and encouraged us to move to a row of empty seats so we could lie down and sleep for the second leg of our 24-hour flight. Air ventilation on this plane is excellent. Food was good. my low-lactose meal found me even after I had moved seats. overall excellent flight.
Pros: Seating and comfort is great, as long as you are not seated next to a 'larger' person or a person with restricted mobility. Not a fault of Qatar airways, but probably the norm in most international flights in Economy. Food was the best of all the airlines I have flown, and the correct temperature as well.
Cons: Seat width could be a little better, but this is the norm, I would assume across all airlines.
Pros: Nice touches like the giddy bag of toiletries and air freshener in the bathroom. I appreciated the multiple food offers
Cons: I would like more healthy food sides likes vegetables. There were a lot of carbs
Pros: Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth.
Cons: The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch.
Cons: Food service was poor; food trays were arranged in a sloppy way; in fact the tray that came to me was not clean at all. First meal service from Doha to Washington (IAD) took nearly 2.5 hours to reach my home after the service started. The male attendants were sloppy, not well organized. When asked why it takes so long, the answer I got: "We were not prepared to meet the customer's preferences." But that does not excuse the long delay in serving row 36.
Pros: Air hostesses are classic.The plane very spacious .
Cons: Wait time to connect from Doha too longNo hotel accommodation.
Pros: I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty
Cons: Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way.
Cons: I used Qatar airways 3 times so far. In the last flight, were a connection has 8 hours between 2 flights, they deny me to stay in a hotel. The last 2 flights which have exactly the same schedule, I used the hotel in that 8 hours between the 2 flights. I asked why, they told me that my ticket is not eligible to the hotel, although, I bought the last two times from Kayak, with almost same price. My first flight with Qatar Airways was on July 2017. My second flight with Qatar Airways was on August 2017. My third flight with Qatar Airways was on Jan 208.
Pros: From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up.
Cons: The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross.
Pros: Helpful and friendly flight staff, comfortable business class seating that provided privacy and room for personal carry-on bag and toiletries.
Cons: No complaints.
Pros: Excellent staff, good service.
Cons: A Long. Trip
Cons: The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again
Pros: Much better than the flight from Mumbai to Doha. The crew was attentive.
Cons: Meals could have been better. The good didn't compare to business class on other airlines.
Cons: Lack of internet access is not acceptable during long flights.
Pros: Solid movie selection, good food
Cons: You have to go through security again at the Qatar Airlines gate, which takes extra time
Pros: Really helpful i was the first one out from airport because i was assigned wheelchair.
Cons: Everything was all set. Only shortcoming was No free wifi
Pros: For the first time, my vegetarian food was pretty good and I didn't have an upset stomach as soon as I landed in India. It was a miracle for me. Thanks, Qatar airways.
Cons: The seat was uncomfortable as usual, I am in my 60s. But most of my economy seats are somewhat the same, so no difference.
Pros: The seating, crew members, and entertainment was really good.
Cons: I was given two options to choose from for brunch which were scrambled egg with sausage and paratha. Upon asking for paratha I was told that they ran out of Paratha. This happened very first time with me. Even though the crew provided me with excellent service I was surprised to hear the Qatar Airways could run out of food?
Cons: The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful
Pros: -Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest.
Cons: - Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Bathrooms were dirty by 4 hours into the 14 hour flight. Sinks clogged, garbage can overflowing. Not just one bathroom. Gross. - Worst flight attendant service I've ever had, and I don't expect much since I've traveled a lot. Service was rushed, coffee cart for our side of plane never arrived, when I walked to the back to ask for some, they couldn't find the milk and made a fuss about looking for sugar. Lots of similar examples throughout the flight. - The baggage claim carousel number never appeared on the screens at IAD after landing. Other flights showed but not Quatar. We waited a while then walked around to check them all until we found the right carousel. Never seen this happen before. - One of our bags never appeared, so we waited until all luggage had come out and checked with the counter. They found our bag somewhere and brought it over after a 20 minute wait. No explanation given. Good thing we'd counted bags.
Pros: Very nice
Cons: Crews walking between the lines. They don't care pushing to others. They never said sorry for that.
Pros: The best service
Cons: Nothing bad to say
Pros: Excellent service and aircraft! Top tier entertainment and food and wine.
Cons: I have flown previously with Qatar and was not so impressed. Everything was great this trip up until my return to the United States. I should have suspected a problem when I was requested to change seat in order to assist a family who were in separate seats. Moving was difficult as the plane was being loaded. I managed to get to the seat offered to find someone sitting in it. To top it off the individual was wearing a surgical mask and carrying a large immigration bag. I requested a seat forward but I was denied and I later saw other passengers moved forward to seats that I was denied. If I had known that the flight would have been full of possibility sick immigrants I would have chosen another flight or airline. At certain times the smells were very bad. I felt as a ff member I should have been treated better or been made aware of possible health risks.
Pros: Seats are very much smaller in economy. Hotel accommodation was no where close to good in comparison to Emirates or Thai.
Cons: ANAZING flight staff! Friendly and courteous!!!! Loved them on all four flights!!!!
Pros: The crew was excellent.
Cons: The flight was late boarding everyone on time. It was delayed 1.5 hrs. The entertainment system had its fault, as it was difficult to navigate between screens. The seats were uncomfortable and not enough room for such a long flight. The kids were extremely uncomfortable on this flight, as many were crying throughout the journey.
Cons: I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well.
Pros: Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs.
Pros: Comfortable and easy
Cons: Departs in early morning
Pros: Liked the entertainment options with a large movie catalog.
Cons: Customer service by phone, boarding process, width of seats, speed of cabin service.
Cons: The luggage management system was terrible. We had to wait 2 extra hours for a single carry-on that we had to check in before our 15 hour flight. After a 24 hour journey, it is really inconsiderate to add extra hours to the journey. For luggage, I would give a 1, very poor rating for Qatar Air.
Pros: Crew was phenomenal. Felt safe and cared fir on flight.
Cons: Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline. Not airlines fault but took too long to get yo terminal at IAD Leg room a little tight in economy of 777
Pros: For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines.
Cons: The entertainment system is poor. Hardly any movies/shows worth watching. The leg space sucks. Agree I was flying cattle class, but even then it seemed to be too cramped.
Cons: I love Emirates
Cons: While boarding the flight from Dubai to Houston, no one announced about family boarding. About a quarter of the flight had boarded before we decided to get in the line ourselves, and they took us in without any questions. It would have been better if an announcement for family boarding was made. The Dubai to Houston crew could have been more friendly and welcoming.
Cons: I am an Emirates skywards member and I was placed in the middle seat when my preference on Emirates and Kayak is an aisle seat. After boarding it was explained to me that I couldn’t move to an aisle seat even though more than one seat was available. I asked to pay or to use miles I have accrued.
Cons: This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment.
Pros: Food and entertainment
Cons: Baggage damaged
Cons: Excellent as usual
Pros: Great food. Had my own row, very comfortable. Kind and helpful crew. Amazing entertainment options.
Pros: The seating was comfortable with nice ambience.
Cons: The crew was polite in talking but arrogant in nature.
Cons: Not taking the blankets and headphones away 30-40 minutes before the flight landed
Pros: Everything from take off to service to landing. Was superb, real proffessionals.
Pros: Comfort and food, good seats but extra cost.
Cons: Bad value Internet in this day and age.
Pros: Personalized service
Cons: Sound kept going of on movie
Pros: Went by Economy, upgraded to biz on way back. Both were great experiences. Biz class was excellent, I feel better than United.
Pros: Comfortable A380
Cons: Borarding in Dubai inefficient.
Pros: I like the professionalism of the crew. Lots of shops to visit in Athens Airport.
Cons: No one answered on telephone offered for flight change nor got answer on my mail that i send asking for further instructions to change a flight date. email@example.com
Pros: great flight service with accommodating staff. in flight entertainment had awesome variety
Pros: Very welcoming. Coach made comfortable. Excellent movie selection
Cons: Leg space horrible. Wasn't even able to fold my legs just a bit, was stuck in one position resulting in severe neck pain.
Pros: Emirates leg was good. Easy checkin and I think slightly large than usual seats.
Cons: I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade.
Pros: A footrest would make the flight perfect.
Cons: No footrest. Legs got tired. Felt like lifting them up.
Pros: good flight
Cons: Woke me up for breakfast
Cons: Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits.
Pros: Nice travel from Dallas to Dubai and I am happy.
Pros: I have been traveling with Emirates (and only Emirates) for several years. On board crew and food were excellent.
Cons: Since the air craft was new WIFI was not yet available.
Pros: Entertainment and drinks.
Cons: My suitcase wasn't delayed by a day, despite having a 16 hour lay over and came damaged! Noone from emirates is responding to my emails!
Pros: Service courtesy helpfully
Cons: I could not get pure vegetarian food as i am a strict vegetarian
Pros: I am very tall and was given the emergency row for comfort.....A+++++
Pros: The air hostesses were really sweet and receptive. They cared a lot.
Cons: Food could be improved on long-haul flights. I was hungry.
Pros: Service onboard the flight was good.
Cons: Connection in Dubai was terrible. Super long bus ride. Nobody at the terminal to direct you to where the Business Class Lounge is. Had to walk very long distances to get to the Lounge. No staff at the gates in the Business Class Lounge. Flight was delayed but no staff to give information at all.
Pros: Entertainment is good.
Cons: 29 passengers were arriving in JFK from MSP, a flight that was delayed due to ground staff issues at JFK (which means that Emirates' partner airline had some issues?). Plane was delayed but we landed just in time to make the connection or so we thought. After running through the terminal, we saw our plane attached to the gate for 53 minutes(I have pictures to show) but Emirates gate staff said the flight is now closed, and didn't let us board the flight. They didn't help us rebook our next flight, or pay for hotel or transportation. And some of us couldn't fly for 2 days because they were overbooked on their future flights. And that's what really happened - Emirates was overbooked for our flight, and conveniently used the excuse that they didn't know our flight had landed in JFK (seriously), and their ground staff was totally non challent about it. They asked us to call the partner airline to rebook, who instead asked us to call Emirates. 4-6 hours of calling for most of us in the middle of the night. Emirates has social media presence on Twitter & Facebook but it's like chatting with a wall. Its 100% useless and waste of time, and I have asked them where I can send my complaint but they won't respond.
Pros: The AirBus A380 plane is amazing! Really great movie options too - almost too much choice.
Cons: They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed.
Pros: Crew very kind
Cons: food not very good
Pros: Attentive flight crew and spacious interior
Cons: Food, food and food
Pros: The service is excellent!
Pros: Perfect from A to Z. Special thanks to the hospitality staff .. absolutely amazing service everywhere you go.. everyone is a VIP when you travel on Emirates regardless of your ticket type.
Cons: The business lounge was full - couldn't find any place for my kids to sleep .. all rest areas and big sofas were busy. I paid money to get in the lounge because our flight was late and the kids were tired (I was traveling with two kids), but unfortunately I paid a lot of money to get in the lounge but couldn't find them proper resting areas.
Pros: Seats are a bit narrow,but enough room for legs.
Pros: Every thing was good.
Cons: There was nothing which I disliked.
Pros: Everything I have come to expect on Emirates Economy, except for boarding and disembarking the aircraft involving bus journeys - and the condition of my suitcase on arrival.
Cons: 1. Use of buses on departure and arrival. The length of the bus journey from the terminal, in a vehicle with no seats, made me suspect we were going the whole way to Geneva by bus. 2. Don't know whether Fly Dubai or Emirates are to blame but my suitcase (a top grade modern Samsonite) was a mess by the time it reached Geneva, with rubber seal on one side of the zip peeled back and almost off. Why can't airlines and terminals ensure baggage is treated with care and respect?
Pros: As expected
Pros: Food taste, staff service
Cons: Front of the section seat - Very uncomfortable, badly positioned. I was in seat 37H if I remember it correctly. It was a Aisle seat and this particular seat was extremely uncomfortable. Everyone passing by would somehow kick my feet on their way to the restroom. The tray was too small.
Pros: The AC was leaking on the seat and the crew made. Me to sit on the wet seat during Landing!! and tons of cold water dripped on me during taxing making me sick
Pros: Entertainment selection and legroom were good Entertainment selection included recent movies in various languages and premium TV shows.
Cons: Legroom in economy was good; however, seat width wasn't. You rub elbows with your neighbors while eating. Asian vegetarian meals were nauseatingly spicy - not the "hot" spicy type, but the cinnamon/cardamom overuse type. Most crew members gave a cold shoulder to passengers.
Pros: Nothing much to complain about
Cons: Shuttters always closed
Pros: I liked how friendly the staff was and that they do not nickle and dime you for everything.
Cons: The lack of legroom in Economy.
Pros: The flight was clean and well maintained
Cons: The flight was delayed by 1hr 30 so missed next flight and i had to buy a new ticket
Pros: Food and service are excellent
Cons: Quality of mattress is way inferior to the one given in the Boston to Dubai leg.
Pros: On time
Cons: Very poor job . I had bad experiences.
Pros: The best airline
Cons: My above head storage was occupied with airline stuff. They boarded a little late and there were no separate lines for front and back of the plane.
Cons: Everything perfect although 757 planes seemed tired. Istanbul TA airport lounge is second only to Emerites.
Cons: Check-in counter: clerk was “mute”, no greeting, no words about the gate, luggage destination, passport paper. Poor communication: 90 minutes delay, but no announcements Inconsiderate: when the “business class bathroom” located between business and economy classes, was unoccupied, the fly attend Commanded not to use after standing there for 10 minutes. No tea or coffee with breakfast Gate has no information: no destination, no time indicated
Pros: Food was good as it is typical on Turkish Airlines.
Cons: The check in process was terrible. I specifically requested seating together with 2 small children and an injured daughter. The check in process was the most chaotic I've seen in recent times. No clear order, no clear counters. We bounced back and forth before we checked in our luggage. At the gate, another long chaotic line of multiple questioning and bag/body search before we boarded buses to our plane. When we boarded we found out we were split at 2 or 1 seat arrangements (out of 5 travelers). After complaining, there were able to seat at least 3 (with one lap child) together and 1 separate. The plane was uncomfortably hot all flight long despite notifying the flight attendants. The one restroom ran out of soap in the first hour of the 11 hour flight. They quickly ran out of a choice for lunch option and snacks. I fly Turkish Airlines frequently and I usually am satisfied, but this was exceptionally bad experience.
Pros: Food and crew amazing..I guess Turkish airline going to be best
Pros: Food, clean washrooms, attentive flight crew
Cons: Seats could be little wider
Pros: Nothing in particular. It was kind of the worst flight ever. The crew seemed inexperienced to manage a passenger that looked to be disturbed emotionally and mentally.
Cons: They kept moving the passenger to the back o free plane where I was sitting and I was so scared.
Cons: I was disappointed that the two female flight attendants on my side (seats A&B) did not come across friendly, and any request appeared to be a bother. At one point I requested bread and butter, the flight attendant seemed annoyed and said if she can find some, and never came back to me. I went to the galley, where a male flight attendant was working on something. I requested some bread and butter from him, was met with s smile, and was able to locate a roll and butter for me in under a min. Please note, I do not think this was a gender issues, it just happens to be the situation with this case, and I specified it as I do not know the names of the flight attendants, but the airline should be able to identify who was working the different sections.
Pros: І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it.
Pros: Not much to say
Cons: The unfriendly and unhelpful flight attendants, the airport staff. the long distance. rude and disrespectful staff.
Cons: I like everything
Pros: The crew were accommodating and pleasant.
Cons: the seats were uncomfortable could use more leg room
Pros: Friendly staff good food. Good selection of movies.
Cons: Might just be a cultural thing but the boarding was a clusterfuck. Not really any order compared to flying out. Everyone just kind of lined up without any regard to the boarding groups.
Cons: Food: they gave you a menu so you can pick up an option (by half way through lunch service they run out of one of the options) They also didn't provide enough water, it's a transatlantic flight! Few options for beverages. Boarding: messy. You have a seating section for a reason (besides pricing). Also connecting flights from IST to the US are horrible. Four point checks and manual screening.
Pros: Service-crew, food, entertainment variety; good value and connection options
Cons: 1. Seat did not seem to maintsin incline. NOT an issue out bound. 2. Consider it takes 11 + 2-3 ours to transit from European locations. 3. Flight delayed 50 min
Pros: The food was the best airplane food I've ever had and the alcohol was free. (By contrast, our SAS flight cost nearly twice as much, left two hours late, causing us to miss our connection, the food was medicore, and the alcohol cost extra). The warm towels were a nice touch. I also appreciated the video regarding in-seat stretching exercises, which were particularly helpful on a long flight. It was nice to board from both the the back and the front of the plane.
Cons: The seats were too cramped for an 11+ hour flight. One minor annoyance: the flight left in the morning and remained sunlit the whole way as we were heading west. The passenger behind us was trying to sleep and complained to the crew about our shade being up even though she was not wearing the eye covers the crew had given everyone. The crew asked us (politely) more than once to put the shade down, but the electric light was not sufficient for our reading. I don't fault the crew for trying to accommodate an unhappy passenger, but it was an imposition on us as well.
Pros: Friendly airlines and service was excellent.
Cons: No anything
Pros: Airfare and convenient flight schedule that met my needs
Pros: I thought the flight attendants were excellent!! They were the best crews since the beginning of our journey. I wish I had their names. They were one young lady and a tall man. Thank you very very much!!
Cons: I feel the seats are too narrow and space too tight. Other than that, all good!
Pros: Very comfortable seats and high quality staff.
Cons: Boarding procedures, especially owing to TSA requirements. difficult.
Pros: Boarding was timely. Would be helpful if you started lines by boarding group so there is some semblance of order.
Cons: Overhead announcements were difficult to understand. Cabin Crew were inefficient in their service, going back and forth numerous times because they forgot this or that. There's no point requesting a special meal if you have dietary restrictions, because they don't seem to have a way of knowing you've made the request.
Pros: The staff were very friendly and welcoming
Pros: Food, entertainment, and crew were great!
Cons: I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?
Cons: The food wasnt good
Pros: Turkish air cabin crew did a great job; movie selection was excellent. I would choose Turkish over other airlines.
Pros: Seat reclined more than some. The food was really good!
Cons: No lemonade. There were a lot of steps of security at the gate.
Pros: Comfort of the plane and pleasant crew. Food was terrific.
Cons: Might have liked more option of current movies.
Cons: Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???
Pros: Care and food on board were excellent.
Cons: Boarding was late and was very confusing. No special area for business class. This was not true when we were going to Cairo from Istanbul. The lounge there is fabulous but because our flight was late we didn't have time to go to the lounge on return flight.
Pros: DC to Istanbul: Good food and nice flight experience. Helpful staff were always ready to help. Istanbul to DC: clean, maintained aitcraft, nice crew, good food.
Cons: DC to Istanbul: Broken bathroom lock. Not very clean aisles. Very few English speaking crew. Istanbul to DC: Ran out of second option lunch. This seem to happen frequently. Most of the crew members were strangely not around. This resulted in two overworked crew members and lots of trays sitting on our laps for sometime. I was curios what all the other ones were doing.
Pros: A great crew
Pros: Choice of in-flight entertainment was excellent.
Pros: Bussness class.
Cons: Flight was delayed a little.
Pros: The food was amazing, and the seats were more comfortable than in other aircrafts.
Cons: The boarding that took forever. We were standing for about an hour and the place wasn't even well ventilated for the amount of people were there
Cons: Refused to refund cancelled flight
Pros: The crew was very professional
Pros: Everyone was friendly and the food was generally very good.
Cons: I didn't like how the description of Athens included old Ottoman sites!?! Few people if anyone go to Athens or larger Greece for Ottoman history. Be more impartial please.
Pros: Food / service / timeliness
Pros: Nice entertainment, nice services, very kind service crew
Cons: Everything was so good i can't say; i didn't like something
Pros: The flight was very pleasant. I was traveling wit my 2-year old and they brought him a little Batman vs Superman bag with an inflatable airplane, airplane binoculars, and slap on watch. They also brought him an activity book. I thought this was a lovely touch that helped keep my child entertained on our long flight. Adults also received a goody bag with grippy socks, slippers, eye mask, lip balm, toothbrush with toothpaste, and ear plugs. It was a pleasant surprise.
Cons: Someone was escorted off our plane when our flight landed for unknown reasons. This was the day after the terrorist attacks in Belgium at the airport and metro, and the crew asked the person being escorted off the plane if he had taken all of his bags. If this person was a terrorist, do you really think he would just tell you if he left a bag of explosives on board?
Cons: canceling our flights and lying to us on the phone after we pay extra for daytime flights
Pros: Good flight.
Cons: Food was not good.
Pros: Staff was welcoming, accommodating and very courteous. The seats were comfortable and they had a great selection of movies to keep me occupied on 2 overnight 8 and 10 hour flights. Food was good too!
Pros: The flight crew was great. Food was excellent and very little turbulence on this flight.
Cons: We missed the flight due to Turkish airline airport staff being incompetent. Flight was delayed to 4 pm from 12:35 the day before and we did not leave until closer to 6 or 7 pm. I would not recommend flying into Istanbul as the airport seems to be very disorganized, and might not totally be the fault of the airline. We waited for 3 hours to get new boarding passes for a new flight and then after waiting 3 more hours in the hotel line, Turkish airlines said "we are out of hotels" and left a large number of customers stranded at the airport. When trying to get reimbursed for the hotel, the staff at the airport was clueless. I won't be flying Turkish Airlines again.
Pros: Best of the best so far!
Pros: Friendly crew, great access to a variety refreshments, robust entertainment library.
Cons: No suggestions.
Cons: The touch screen did not work properly
Cons: Free wifi
Pros: Pleasant crew. Appropriate and efficiently served snack.
Cons: Boarding and disembarkation were slow.
Pros: KLM STAFF WERE VERY PROFESSIONAL
Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE
Pros: Food was great, enjoyed watching videos, staff very profession and friendly.
Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.
Pros: very nice crew
Cons: my bagfage was lost
Cons: Fix the damn KIOSKS at Vienna!
Pros: Food and service
Cons: Working wifi would be good. Better A/C. More comfortable seats
Pros: Crew was very engaging and service was good.
Cons: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.
Cons: The plane was very hot
Pros: Crew was fantastic.
Cons: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.
Pros: Being fed was amazing and watching free TV was great!
Cons: I wish there were personal fans because it got uncomfortably hot sandwiched between people
Pros: The crew were really helpful with people who had tight connections because of the delayed flight
Cons: I wish they had WiFi
Pros: The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight
Cons: The earphones could have worked!
Pros: Quick flight
Pros: Friendly and efficient crew. Flights were on time if not even early.
Pros: Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection.
Pros: We got to Amsterdam on time
Cons: 1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty
Pros: The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable.
Cons: Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy.
Cons: Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay
Pros: Crew was very friendly. Nice that wine was served without charge.
Cons: Announcements from the cockpit were hard to hear. Food has been better in past.
Pros: Employees were very friendly
Cons: The seats were very small
Pros: Shirt flight but well catered, boarding was efficient and quick.
Cons: Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside
Pros: Good flight, very attentive crew.
Pros: The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !
Cons: Nothing to say
Pros: Great food
Cons: I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system.
Pros: Arrived early!
Cons: Boarding seemed disorganized.
Cons: KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean.
Pros: Food and staff behaviour
Pros: Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either
Pros: .Very much on time with pleasant service.
Cons: Can nit find much fault fir a short run!
Cons: Tiny old cramped plane.
Pros: Very little if any.
Cons: Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to.
Pros: Great food
Cons: Sears we're toooo small
Pros: Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible.
Pros: Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good.
Pros: The cabin crew, the flight and communication and the cleanliness of the plane.
Cons: It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open.
Pros: Crew service
Cons: Flight delayed.
Pros: The constant supply of food that was offered to you. The crew was nice and always helpful.
Cons: The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be.
Pros: I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane
Cons: See above
Pros: KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful.
Pros: Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago.
Cons: The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish
Pros: Staff, service
Cons: Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented.
Cons: I slept didn't have snack offered and no entertainment
Pros: I liked the leg room, I liked the customer service of the crew, smooth flight.
Cons: Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!
Cons: Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles.
Cons: Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone.
Cons: Best service and food Always on time
Pros: Crew was amazing.
Cons: I was charged $150 to fix somebody's error made in my name. Both Flys.com and Aeroflot denided the error was made on their side.
Pros: Crew was very helpful, seat was small and uncomfortable.
Cons: It would be ok should we not lossed our luggage(( awful!
Pros: Crew was excellent
Cons: Ear buds have very mediocre sound quality. None of our checked bags made it.
Cons: Better boarding experience with consistency in allowance for appropriate carry on luggage.
Pros: The plane and crew was very good
Pros: The crew was only fine
Cons: Crew not that good seats it's really uncomfartable
Pros: Enough leg room
Cons: Bad food, no water is offered between the meals, apothetic attendants.
Pros: Some cabin crew tried to do good job Flights were on time
Cons: Checkin at SVO terminal D is total disaster. Understaffed counters, hours long lines, lack of instructions and assistance. On oversees flight 4 out of 6 lavatories were out of service. Cabin crew were in such hurry that they missed our row couple times. They served water only 4 times for 10 hours flight and refused to give a whole bottle for some bogus security concern.
Pros: Responsiveness of the crew
Pros: Maybe because I traveled in Business Class, everything was very good. Especially the crew.
Cons: No tv screen from cai to moaco9
Pros: On time, comfortable. Excellent crew
Cons: Мллодой человек на чекине проверял параллельно вопрос для коллеги и не уделил нам должного внимания. ДОБАВЬТЕ ЭТО К 30 МИН ОЧЕРЕДИ до стойки и впечатление остается неприятное. Мы с двухлетней дочерью стоя ждали в набитом автобусе 20 мин пока не пришел один опаздывающий пассажир. Учитывая, что потом еще пришлось долго ехать через весь аэропорт и водитель неожиданно резко затормозил два раза (всё пассажиры буквально падали при торможении) это стало самой неприятной частью посадки.
Cons: Absolutely horrible check-in. Not friendly flight attendant and etc.
Cons: It was hell hot in the plane and so maby magazines that my knees heart
Pros: See above
Cons: See above
Cons: The Airbus 330 had perhaps the most uncomfortable airline seat I've encountered. Seat 42K. It' seemed to have a weird can't forward, like my knees were slightly lower than my butt while sitting in it. Also there were no little air vents in the overhead console.
Pros: Great level of service.
Cons: Can't think about anything
Pros: Will fly again with aeroflot. Great service.
Cons: I was unable to sit with my wife and daughter. And I was iseated beside a mother with a child on her lap, which was not pleasant, although not the child's fault of course.
Cons: How come when my mom got to the airport in Moscow, she was told that she didn't have her tickets?! She had to pay $700 for one way ticket! She was also told that tickets were cancelled four days after booking?! When i was still getting notifications about the 'upcoming' flight!!!
Pros: The crew were nice and welcoming. Had a lot of movies to watch
Cons: Nothing special, usual flight issues.
Cons: My seat entertainment unit did not work. My kid did not get a goody bag because they were out of it by the time they reached our seat - and sane thing happened on the flight out.
Pros: food was good crew was also very professional
Cons: flight was delayed 3 hours very inconvenient for us since we had to work the next day
Pros: Everything was fine.
Pros: The food was good
Cons: The temperature in the cabin was much to hot
Pros: Not much
Cons: They even ran out of water!!!! Other that the dessert we didn't like ANY THING on our tray! (Even for breakfast) Make sure you eat before getting on the plane!!
Pros: Not much
Cons: Food was terrible
Pros: Seats were so incredibly uncomfortable. Bad food. Boarding process was unorganized and without protocol.
Pros: Nice crew and good service
Cons: Water leaked from the roof of the plane. I brought attention to the steward and he did nothing ... Утечка воды с крыши самолета. Я привлек внимание менеджера, и он ничего не сделал.
Pros: Professional, attentive.
Cons: Food in economy class, always wants to be better. The salad, I think, not fresh enough.
Pros: Great flight, great service, great people. I will definitely fly with Aeroflot again.
Pros: New craft, professional crew, good meal. Excellent service.
Cons: Tickets might be cheaper.
Pros: I am OKAY!
Pros: Free meal choice when preodering. Pleasant staff.
Cons: Small plane.No screens, neither individiual, nore common. Small seats even for the medium sized people like I am. Small departments for hand luggage. No alchochol with meal. Long delay when disembarking.
Cons: food was not good
Pros: Fine crew. Good entertainment system. Food was ok no more than that.
Cons: Unfortunately we did find how to order vegetarian food so we couldn't eat to much. Was ok no more than that. The sits not close to the the windows was strange.
Cons: Food quality.
Pros: I liked pretty much everything. But best if all was priority boarding for partners with kids and goody bag with games and activity books for the kids.
Cons: There could be a little bit more Russian cartoons available for such a long flight.
Cons: There was a two hour delay, then after arriving to Dulles the staff couldn't find the container with half of the people's luggages. It took them around two hours to find the people's bags. Customer service unresponsive, crew was slow, food was nasty, sits were old and small, toilets were dirty. I fly every other month domestic and international, and I've never experienced such a bad flight.
Pros: I liked comfort, food and entertainment on board.
Cons: The flight was delayed foe three hours.
Pros: Plane was clean and looked newer
Cons: Airline lost my luggage and I am yet to get it
Pros: The crew was always very helpful and attentive to needs - not just my own but handling upset customers and intervening in a dispute between two strangers flying near each other. Long flight home they seemed to remember what language everyone spoke - no need to repeat the question/options after the first time. Entertainment was good - plenty of selections! Fairly roomy seats that reclined enough.
Pros: Flew Aeroflot from Moscow to Wash. DC. Flight was on time, pleasant service crew, decent in-air entertainment. All for a very reasonable price. Will use again.
Pros: Great job of all flight attendants - patient, nice!...Great food and drinks!
Cons: Maybe some chocolate candies instead of a cake for dessert. Couple of those would be the same price as a piece of cake.
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