I enjoyed the flight, but a little too much turbulence on the flight. Thank you for the meal and entertainment. This kept my kids entertain during the flight. I have to admit comparing the crew from ANA vs United, there was a sense of more accomodation, friendliness and service compared to United crew. I felt for the United crew, it was just a job and it can be seen in there demeanor and delivery.
Attendants were very kind and frequently offered water and snacks. Food was excellent. For some reason, my IFE system would not play dialogue for any media despite my efforts to change to different language voiceovers, restart the system, etc. so I could not watch any videos.
Choice of movies dated as with the screens. Major room for improvement on the software to sort and select choices.
Although the crew was eventually very good, they complained loudly about EVERYTHING before the takeoff. Did not set the stage for a good trip in business class. The western meal choices were pretty mediocre as were the wine choices. We took an ANA flight to Tokyo and they were outstanding!
As usual the flight from AUS in Austin to SFO was late because they didn’t have adequate staffing to board the plane on time creating a 1 hour delay, which resulted in me missing my flight to Osaka due to a missed connection. When I got to the gate 10 minutes late after landing exactly the time the connecting flight was taking off, I saw my flight to Osaka sitting at the gate and that gates had closed. I attempted to contact United Via chat on the United App and was given the runaround and passed between 2 separate “agents” who after saying they could rebook me, told me I needed to go to ANA even though they’re partners and all of my ticketing was through United. After going to ANA’s gate at SFO to try and get help I was told I would need to leave and go to United’s ticket counter in order to get help. The ANA agents said that it was United’s issue. An hour after running to try to make my flight I got to the United counter. I showed the agent my itinerary and she helped as much as she could. I was booked on a flight that would occur 13 hours after my original flight to Osaka and given $45 in vouchers which doesn’t cover much at SFO. I had also spent 30000 miles with United to get an upgrade with more legroom. And that was not refunded to this point. Ultimately I lost 1 whole day of vacation in with my wife and kids and, the 30000 airline miles and I’m out the money and time I spent. In these situations United and their partners should go out of their way to communicate and accommodate but I was left to my own devices to find the right resources. The only option was to fly to Seoul 12 hours and take a connecting flight to Osaka: I am a United Skyniles member and would not recommend booking a flight with them unless you thoroughly understand the routes as it is likely you will be left to your own devices to resolve the situation.
Staff at gate and crew on plane efficient and friendly.
I liked the flight over all. Towards the middle of the flight. There was a flight attendant who felt like they were rushing to had out vegetarian wraps and said they were “sandwiches”. She also handed out hand we wanted the water but she was walked so fast we didn’t get any. We sat in the seat 45 E & D. And towards the last 30 minutes of the flight there was an announcement saying the crew would collect trash. No one ever came around. So held on to the trash until we landed and left in the seats.!
As always, there is that one or two flight attendants that could be better.
I loved everything about my experience!!! The staff were absolutely incredible. I can not wait to fly again with them.
ANA split my family of 4 by seating us each separately which didn't seem to make much sense. Both ways we were not seated together and the glitch int he online check in system meant we could not change our seats or get boarding passes without seeing a person at the airport counnter. The staff however offered good service in the air.
Everything about this flight was good except for the very end when I reached my destination. Everyone from the tune to the wheelchair escorts were great with the case were great but I miss you with people at the check in this at the very end. I need help from the chicken desk because I forgot my pillow on the plane The female worker at the chicken desk said that they found my pillow and she was going to retrieve it for me. She left a 30 minutes without any update and her so she saw me walking back and forth waiting for her and they didn't even bother calling her or radioing her for any updates. They were busy because they were behind schedule and they were overwhelmed but thanks because at least glanced me and try to give me an update just a quick radio check or phone call. I don't care about the pillow but if you tell me to wait, I waited for at least half an hour before I said something and I just left because they wouldn't bother talking to me so I could, so everything's going in the review. I took pictures of the two men that were left working at the check-in counter. The totally ignored me despite the signals I've been giving them. I don't see any offers in the kayak review to add pictures or screenshots so I'm going to post another review I don't know their name but I'm pretty sure Delta will find other names when they see the review. Google with pictures. There was another guy at the chicken counter bring an orange workers vest who finally left after telling me that the girl that was retrieving my pillow is working the gates now. That would have been if they just told me that's what happened. But I had no update. Make me wait for nothing. Thank you Delta airlines!
We had a great experience with Delta. They helped us from the start at the kiosk all the way to our final destination, including help reassigning and upgrading our seats free of charge at the gates, escorts with the wheelchair for my brother and even getting our luggage at baggage claim for us. I also had special help because I forgot my pillow on the plane. The wheelchair escort contacted for associates at the check-in desk all the way back to the plane and retrieved my pillow for me.
I am a Diamond Medallion Delta traveller and this was a disappointing flight. They allowed half the flight to preboard before Delta One and Diamond Medallion. Once on the plane in my Delta Premium Select seat we were not given any welcome or greeting. Throughout the flight the flight attendant also did not make us feel any sort of special service or attention and even rushed us when she did bring us a snack to pick in the dark not even offering a light to look at what it was -- she was overall not helpful and not accommodating. for the extra cost of the seat it was honestly not a special experience this flight. heads up that even the warm cookies are now packaged. I ate nothing. There really was nothing that was special, stood out or exceptional. Luckily I mostly slept. But I was disappointed and question if I may try a different flight next time I go to Tokyo. The last few Delta flights have been less than great. which makes me very sad.
Crew was real good, flight was smooth and came in early.
The CRJ-900 was clean but the overhead air vents were broken in our First Class row, making the cabin very hot until about 30 mins into the flight. The flight attendants were both extremely apologetic and accommodating though so that is why I rated the flight as very good. They checked on us many times and truly showed they cared. The snacks for an hour and a half flight could be better. Would be nice if there was a small plated meal over convenient store snacks. WiFi also was not working. And it would be nice if Delta had adjustable headrests on these planes.
New high end luggage ruined/zippers broken, items missing. All happened on return flight from msp to mso. Do better! Not store bought luggage but high end personalized ogio custom embroidered luggage. Total slap in the face ontop of an extra luggage fee that took me 3 hrs on chat to resolve.
The internet that was free was terrible, the turbulence was pretty bad - uncontrollable I know.
DTW line is too long. The flights from DTW to BWI are always delayed for unknown reasons.
Service was good for such a short flight. Small plane but smooth flight.
Could not hear any of the announcements. The speakers seemed out of service. I wish the entertainment system would allow me to watch on my own iPad than the airplane ‘s old display.
The flight was delayed by a hour and I wish they had communicated it sooner. No issues on the plane, it did take a while for food to come.
The Manila airport was under renovation so there was no business class lounge. The double security check was disorganized and the flight attendants were grouchy.
Know that the movies that you are going to be offered are the oldest be rated movies they could possibly get. They may have one or two new movies that they keep advertising but when you’re flying 15 hours, there is nothing to see past the first new movie.
Not being stranded in Chicago for her airport to 11:30 tomorrow morning the 3rd
Everything was great. Only thing that could’ve made it better was buy on board options for hot food, but the snacks were decent. The flight attendants were great. I had no complaints. I was able to make it to my destination safely
David went above and beyond to make our flight the best that it could be
The crew and flight was amazing. I haven't flown United in years but plan to switch to you being my main airline
Wouldn’t let me check in said couldn’t find a ticket had to wait very long Time
Seat cushions were worn down and it hurts as I seated under 5 hours of the plane ride.
I wish I had another choice. Domestic flight in the USA is atrocious.
Food is horrible. Flight was good and the staff were mostly men.
Delayed suitcase - terrible service to get my suitcase next day, I was informed it would arrive today in the afternoon (Jun/28). Now, I was informed I may or may not receive it until 3 am (Jun/29).
The flights were on time. Cabin crew were nice. The food was terrible! Checking in was not easy using my phone.
Everything was spectacular except the boarding. It was just a mob of people while all groups were called over the public address system.
Late takeoff, but on time landing. Lost bags, 3 days to find them, still in transit to my location. Power outlets broken, Wi-Fi not working, so much for working on the long flight.
I checked in to bags, one arrived one was delayed. I did not receive the bag for 4 days - arrived on Tuesday, received bag on Saturday!
Everything about the flight check-in was smooth no line the plane is clean and bathroom
Better synchronizing the boarding processes. The audio announcements, the personnel and the digital signage were not saying the same thing. All confusion.
All was good. The headphones they supply are of poor quality. The food is good but too much dairy.
Truly felt "taken care of". Will definitely fly British Airways again.
