Everything was amazing. MEA is the best
Wonderful new plane, very helpful and friendly crew, amazing flight entertainment system, and many other great things. Yet, the knefeh meal I had was so dry and poor to an extent that I was about to shoke with a tiny piece of it entering my airways. Apart from this everything was excellent. Thank you MEA & RHIA !
Cons: "Very good experience in economy class. Complimentary meal. No hassle with carryon bags. Would definitely fly again."
Pros: "the libanese in general they are respectful educated prepared i do love to fly with the meddle east airlines cause its comfort and understanding"
Cons: "nothing to suggest cause its perfect"
Pros: "Overall was perfect"
Cons: "All was excellent, seated can be back forward instead sliding and last not least phone charge its a minimum to have"
Cons: "Land crew need training in managing emergency changes to scheduled flights. Better communication and information as well coordination among various responsible staff members would make such highly charged transitions run smoother. Thank you!"
Pros: "The crew was very polite and respectful. The space between seats was just tiny."
Cons: "It could be better if they serve lunch or brunch instead of breakfast since we had 5 hours flight"
Cons: "(1 piece Luggage) Stupid decision"
Pros: "One member of the crew on business was extremely wonderful. Happy, smiling enjoying her work and very efficient."
Cons: "Movies are old and the same for a long time"
Pros: "Flight overbooked, no online check in and your seat is randomly assigned. Flights with crying kids, no ear plugs available."
Pros: "departure on time"
Cons: "Movies' options"
Pros: "Bring on WiFi"
Cons: "My only disappointment Arriving in the airport terminal there was no wifi free. MEA was advertising it on is application so I went to the MEA office asking for help. Their reply "we don't have ot""
Pros: "Quick boarding, no hassle, great crew"
Cons: "The food isn’t interesting, but that’s okay for a short leg"
Pros: "Crew on floor and boardind"
Cons: "Very hot in the plane"
Pros: "The upgrade was a nice surprise"
Cons: "But the"lay flat" seats are not at all comfortable..."
Pros: "Service by M.E.A was excellent. Flight attendants were awesome. the fight was smooth and pleasant. Good job by the captain."
Pros: "Always a pleasure to travel with MEA!!!"
Cons: "No special lane for business class"
Pros: "Direct flight"
Cons: "Food and entertainment selection can be improved"
Pros: "Time and duration of flight"
Cons: "Price of ticket"
Pros: "Flight time"
Cons: "Flight got delayed"
Pros: "Flight time"
Cons: "Flight departure got delayed by 1 hour"
Pros: "There were only few passengers in business class so it was a calm flight."
Cons: "Crew very distant and unfriendly. i was not received by any crew member but ordered to sit. A passenger dropped her suitcase on my legs when entering the plain. Chair out of order: back doesn’t lie down. TV didn’t work no films or programs loaded Coffee was extremely cold."
Pros: "The boarding was fast and good."
Cons: "The amount of time you are forced into watching ads. The smelly passengers The airplane wasn't clean!"
Cons: "Delay in boarding without giving information before"
Pros: "I made it to my destination and back safely and affordably"
Cons: "Passengers were so raucous...letting their kids run around, scream, throw things...flight attendants did nothing and of course their negligent parents ignored them. As we exited the cabin I was appalled by the amount of trash. Totally gross."
Cons: "Upon arriving to the airport I was informed that they had cancelled the booking for no reason. I had to buy a new ticket at the airport for double the price. Now I am concerned about my credit card information being on such an insecure website."
Pros: "The crew was very nice"
Cons: "Regarding food, we had 2 options which one of them is not available at all. It was either chicken or fish and there's no chicken and I don't eat fish. Is that normal! I paid for this!!"
Cons: "Very long wait for luggage claim..."
Pros: "Too many children. Extremely noisy. And the second leg was delayed"
Pros: "All went smooth. Check-in staff was courteous and focused. Often they are chatting and not paying attention to the passenger. Boarding went smoothly. Cabin crew was attentive to requests and pleasant. Captain gave all flight information clearly - no mumbling. The entertainment system worked well. They shut it off too early though, compared to other airlines."
Cons: "The food. MEA had higher meal standards."
Cons: "from dubai to beirut.. there was an overbooking and i had to wait for them to find me a seat. this is unaceeptabke for someone who is a silver member with skyteam"
Cons: "Flight late as usual Safety instructions with no gear. She stopped midway with no reason.english pathetic."
Pros: "Loved the uniforms of the flight crew. Classic. Vintage and professional and the staff embodied their uniforms."
Cons: "The seats were a bit to close and made me feel crowed."
Pros: "To keep it short: -Relatively new aircraft - on time arrival - serves (what looks like) a decent meal included on this short segment"
Cons: "- entertainment system takes forever to start with a lot of commercials - no charging options - disorganized boarding - crew was fine but not great"
Pros: "I was flying from dubai to Beirut. On the 27th on January. There was heavy traffic on Mohammad bin zayed road. The traffic was literally closed. I went ahead of 4 hours. Got stuck. Reached 20 mns late. The gate was closed. There was no one in the office. I had to sit and wait for zero outcomes. I had to book another flight"
Pros: "New airplane"
Cons: "Food was very bad, crow was not friendly"
Pros: "Best service, comfortable and pretty crew"
Pros: "The flight was very comfortable , taking off and landing were Excellent , didnt feel at all any bumping againt runway"
Cons: "Cant say much that i didnt like it but there was a chewing gum left on the duty free guide book was left there and Passed unnoticed by cleaning staff"
Pros: "I mostly liked the organization and neatness of the plane and the staff. Their boarding and depature were well done. The flight attendants staff were very professional and helpful. I saw the staff were rushing to aid one distressed passanger. The MEA safety demonstration video were beyond excellent. The video were well done and in a very entertaining way, great job."
Cons: "Their entertainment system was below average. No head phones were given to the passangers when there were an excellent selection of movies. Their check in counter service was very poorl. No clear signs were available to passangers to indicate where to go and chech in. Their check in personnel were busy checking their text messages more than being helpfull and courtious to their passangers."
Cons: "As a Delta Diamond flyer was really disappointed to be seated at the very back of the plane - last row"
Cons: "The entertainment would not work; it just goes off abruptly."
The food quality could be better. Not so overcrowded plane. Offer water more throughout a 12 hour flight.
As an one world member they should treat every airline on same way. No transit visa of DXB but if u traveling from Emirates Airline you will get a transit visa.
To know the rules of the Covid test better
Pros: "Everything except food"
Cons: "Food variety could be an order improvement add"
Cons: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
Pros: "Smooth takeoff and landing. I fly frequently with RJ, i had a way better experience with them before"
Cons: "Food was tasteless. one of the crews seemed angry and pissed at everyone for some reason. My chair didnt decline back"
Pros: "Seats are crammed & not comfortable but crew members were nice"
Cons: "Add WiFi Serve 2 meals flying Amman to JFK"
Cons: "The Royal Jordanian crew gave us a comfortable, enjoyable flight. There is no in-flight entertainment, so take your own or plan to read or sleep."
Pros: "Crew was not helpful they also spoilt my luggage"
Cons: "Dealing with people is not fun but they chose to do this not a volunteer work. Customer service at RJ is horrible. The crew was horrible from chicago to Baghdad. They need some people skills."
Pros: "The check in and the crew"
Cons: "Being in schedule"
Pros: "Crew was great. Seat was comfortable."
Cons: "Drinks and food"
Pros: "My neighbor"
Cons: "My chair"
Pros: "The boarding process was smooth and we were updated accordingly."
Cons: "Nothing that I can think of."
Cons: "They need to revamp business. It’s disgusting and is no longer worth the money."
Pros: "Only direct flight available to amman"
Cons: "Cleaning it stinks bad"
Pros: "The seats, staff and food were great!"
Cons: "I was traveling with a resin in a wheelchair and it was a little chaotic"
Cons: "Seats Crew"
Pros: "The seat was comfortable, lots of leg room in the bulkhead area. I was able to sleep in spite of daytime travel because the crew kept the cabin low-lit. There were snacks and drinks available in the galley throughout the long flight."
Cons: "The flight attendants were not very friendly, just “did the job”. The overhead lighting was focused on passengers’ heads, not on the lap area/tray table area where it’s needed. The bathrooms weren’t maintained during the flight—out of toilet paper, poop & urine on the seats, overflowing trash bins."
Pros: "Service and food"
Cons: "Old plane"
Pros: "Service and food"
Cons: "Old plane"
Pros: "managed the difficulties of being redirected without much of a hiccup."
Cons: "no big concerns"
Pros: "Excellent service and better seat space than American airlines. I would fly Royal Jordanian again."
Cons: "Website for check in could be more user friendly."
Cons: "It is time to change the food! the food is so bad . I get the filling that they don't care' just like that!"
Pros: "The plane was modern and clean. The crew were very welcoming and professional, and the food quality was excellent."
Cons: "They had outsourced their checking in to a new company that had no idea how to manage it causing a significant departure delay."
Pros: "The best airline I ever used! New planes and very friendly workers!"
Cons: "Very good"
Pros: "Very enjoyable trip and crew was very polite."
Pros: "Delay one hour without announcement"
Cons: "Short flight, comfortable seat"
Pros: "We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice."
Pros: "Nice and spacious plane"
Cons: "Delayed boarding No wifi or no cell phone service once boarded, passengers should be told in advance they will not have service when boarded"
Cons: "When My luggage was searched at the gate of armman before fly back to Chicago, my camera was taken away by security person, he never returned to me. I only found out when I got home."
Pros: "Lights were closed so people were able to sleep."
Cons: "Food and bringing food was scarce. Crew seemed to not care about it much. Assumed they'd give more than 2 meals on an 11 hr flight, meaning no snacks at all were given and dinner was very light."
Pros: "I always prefer international travel because there is always better service, storage for luggage and of course: food! It’s the old standard of flying. Too bad it only happens across oceans. The experience of flying in a Dreamliner was pretty cool in coach, first class looked more like the dream. Quite a massive difference!"
Cons: "Not as customer service oriented as some other international airlines (Korean Air, Singapore Air, KLM) but they did the trick!"
Pros: "Food and crew were great."
Cons: "Security was slow and repetitive. Additional screenings at multiple extra places. One guy checking ID for long lines. Seats were not as comfortable as some. People were rude on ground side. Not helpful. Entertainment was limited but ok. Ext"
Cons: "Extensive security. Warm plane. No charging outlets."
Cons: "My daughter and I asked to move to have more room on the flt to change to a different row the flt was not full at all. The crew said they needed the last 2 rows for themselves which I understood until they pulled out all their bedding and lyed down to sleep each taking a full row. I have never seen this befor on my extensive travels. We were only offered fluids to drink 2 times with meals on a 12 hour flt from Jordan to Chicago. I thought this was poor service and not health for the passengers. My meal was the same both times with small amounts and poor quality. I noted it was much better on the way over along with the service. I assisted with a medical emergency on the flt being a emergency room nurse and I did feel the staff was great full I was able to help. I am sorry to say I will choose air France in the future."
Pros: "The plane was nice and clean."
Pros: "I don't like anything about Royal Jordanian crew , management totaly an honest and corrupt people"
Pros: "The flight attendants were very helpful and professional. They assisted with boarding, serving meals and drinks in an efficient and courteous manner. Also, the entertainment system was excellent! New academy award winning movies and a great assortment of other movies available."
Pros: "Everything was ok, just I dont see my miles in my account and just of that I chose to fly with this airline."
Pros: "Very pleasant crew. Nice to have a meal on a short flight."
Pros: "Every thing on there the crevices was so good"
Cons: "Non .. all is good"
Pros: "Space , Crew , Comfort and overall performance is at expected levels and sometimes more"
Cons: "Entertainment isnt updated enough , screens arent really up to date and not with clear pictures , system need to be replaced as it is so old and keeps hanging , and food isnt really good"
Pros: "Excellent service"
Pros: "Comfortable seats Flight was on time Schedule of meals- close to departind and landing"
Cons: "Poor VOD. During a 90 minutes movie, about every 5-10 minutes the movie stopped and I needed to reload the film"
Pros: "Good food and efficient service"
Cons: "Noisy plane made the entertainment system less audible"
Pros: "Checkin and crew were super helpful"
Cons: "Entertainment options"
Cons: "Seat was very nice for me this time"
Pros: "Nice crew"
Cons: "The waiting time in the cold area just in front of the door of the plane."
Pros: "The board ling was smooth"
Cons: "The crew where stressed I guess, no smilling no proper communication, we stayed in the plane for more than 20 mins just to open the doors after complete stop because there was a delay on bringing the stairs The food was extremely cold , and the aircraft was so cold and they didn’t offer blankets or even headphones"
Pros: "Crew was great!"
Cons: "Seat comfort was awful. No seat pocket to put even a small bottle of water or a few personal items."
Pros: "Staff broke my kids stroller"
Cons: "No blankets on the flight no headphones no bassiinets for little babies"
Cons: "Need more spacing between seats"
Cons: "My flght shouldn't have been rescheduled.... M facing lot of problems"
Cons: "The crew could have been friendlier and nicer."
Cons: "The food ahould be better"
Pros: "I did not realize the flight was a Fly Dubai plane until I got to the airport. I intentionally bought Emirates Airline ticket so that I did not have to go Fly Dubai. Fly Dubai just plain sucks."
Cons: "Make it clear this is a Fly Dubai flight and not Emirates. I feel deceived and cheated."
Pros: "Ground staff and cabin crew."
Cons: "Flight was over 3 hours late. No reasons provided"
Pros: "We were pleasantly surprised at the roominess of the aircraft. We went expecting cramped spaces, but this was comfortable, even for a nearly 7 hour flight."
Cons: "Nothing really."
Cons: "I'll never ever be involved with Kayak, FlyDubai, and that pathetic Flight Network again. In thirty-two years of international travel to 80+ countries, I have never dealt with such nonsense. Thanks to all for ruining my holiday"
Pros: "Service everything"
Pros: "Seats with extra leg room were good"
Cons: "You van only buy food and drinks when the crew do their service rounds of which there were 2 on a flight of nearly 6 hours. 2 toilets for over 200 customers meant long queues in the narrow corridor. Staff were very rude when I asked if I could order a drink. You can pay for entertainment which is fine but you need to have wired earphones with you."
Pros: "Staff was great. Smooth flight"
Cons: "Did not want to check my luggage and was 2 pounds over. Now my brand new bag has a 6 inch slash in it."
Pros: "Perfect crew"
Cons: "Flight not in time and as its operated by fly dubai we are only allowed for one water otherwise you should pay"
Pros: "Flydubai does a great job overall. Food pre-ordered was decent--they've improved things."
Cons: "The little kid behind me who kept kicking the seat back."
Pros: "I had to stay forceibali at Dubai overnight they did not give my boarding pass earlier."
Cons: "Also flight attendant did not serve water or snack in time we had to call attendant many times."
Pros: "Nothing to mention here."
Cons: "I booked my flight with Emirates and their flights were good, food and crew was awesome. But I got surprised when flying back from Delhi, ground staff told me to board with Fly Dubai instead of Emirates. Why I wasn't got notified while booking the flight that there will be multiple airlines flight?"
Pros: "It was a short quick flight."
Cons: "It took a long time to check in and they lost my son's luggage."
Pros: "I made it to my destination safely and planes appeared to be new."
Cons: "Crew was late and unorganized in both Amman and Dubai. Entertainment system onboard did not work. Touch screen was inoperable. We waited on the tarmac shuttle nearly 15minutes because plane wasn't clean. Check-in line was ridiculously long and only one person working. Boarding zones we're ignored a crew member just yelled the name of the flight to signal boarding."
Pros: "It was on time, which is always a good thing!"
Cons: "The check in agent was not very helpful. He said, "Would you like window or aisle?" I said, "Window please". He says, "there are no windows. I can give you an aisle." I said, "but you asked me if I wanted a window." He said, "you are too late" (as though it's my fault... but I was one of the earlier ones at check-in and was not able to check-in online!). He continues, "I can give you an aisle in row 23". I say, "okay". Then after I leave the check-in counter and look at my boarding pass it says I have seat 11B. Neither window or aisle! In addition, I flew this flight as part of an Emirates ticket and it was not cheap, and yet the FlyDubai segment did not include a meal."
Pros: "No entertainment or beverages served."
Cons: "The price and the service"
Pros: "All the notifications"
Cons: "Your notifications"
Pros: "Seats are comfortable."
Cons: "My in-seat entertainment did not work."
Pros: "The seats are very bad. There was a problem between the navigator and the passenger because of the seats"
Pros: "everything went fine"
Cons: "food should be included"
Pros: "FlyDubai knows customer service. I would have given 15 stars out of 10 if it let me. I flew economy but was treated like first class. I will only book with FlyDubai for all trips. See you guys next month when I return to Dubai."
Cons: "One family 2 person!!! One in row 20 & the other row 32 very crazy"
Pros: "40 me on the flight knowing that that my connecting flight was cancelled stayed in Dubai for a day and a half without anyone helping me because I did not fly with Emirates to Alexandria horrible service customer service no one held I would never fly with this company ever again. Martha milagros Rivera"
Pros: "offers transit areas"
Cons: "not comfortable ..time-chairs. 1- chairs- hard and tight . 2- time-late always. not on the time like we are comming in 2 houers before debarture and waiting 2 or 3 houers more gust to inter the air plain.and take off.exp time to flay 1 .writen in the ticket take of effectlvely at 2 or 3 .this is haben to me in the last time i flay with this air line. 3- entrance suddenly changed. exp wrtin 11 in the ticket chang to 3 in the air port. and this openion for most people who tray flay d. thanks for your attention."
Cons: "They didn't even offer water. Worst hospitality. Ground staff have knowledge of anything. Worst experiance with Fly Dubai. Never recommend anybody."
Pros: "Controls were not responsive on the screen and often had to press a few times to get to a selection of a movie, etc especially on the flight fr USto Dubai"
Pros: "Absolutely nothing,"
Cons: "The seat was soaking wet due to faulty air conditioning. The screen was broken so I did not enjoy the TV that I paid for. Many of the menu items were not available."
Cons: "I had an emergency and wanted to delay my flight, but they asked me to pay for a penalty that was almost the tickets prices."
Pros: "The flight, crew members, pilots were amazing. Take off and landing couldn't be any smoother."
Cons: "This is second time I land in zone B, terminals F. The worst terminals and airport treatment by the staff ever. You can never get a complete answer or help, staff most don't care about your concern. No help can be assisted in any way possible. Few of the staff are professionals and know what their job is, others not at all. Bathrooms are disgusting, I have 12 hour layover, to sit in a lounge I need to pay 120$ , just to sit on a proper chair. In short you have money they welcome you, you don't , too bad find your way they don't care. Very over rated airport. Should be considered one of the worst, or maybe this terminal is made for unnecessary people, when their entrance phrase clearly states Dubai connecting the world. Connecting nothing. Simple money transfer isn't available, in case of emergency you need money, too bad sit yourself down and do nothing. Once again very over rated, and I will publish my review in all travel guides."
Pros: "Flight attendants are so cheerful and helpful. Economy class is like business junior on every other airline."
Pros: "there was nothing special to like words "cheap airlines" got a really true meaning with Flydubai i will use then only if there will be no other possibility it is not about the crew it is about the "politics" of it"
Cons: "i am 6'8 tall so normal seats are not for me just wondering why having a free row ( no 15) of exit seats in the flight from Dubai to Zanzibar i needed to pay for it and on my way back row 15 was free of charge? one way charge one way not? something is far from easy to understand..and why having a combined flights (Emirates and Flydubai) i couldnt check in online? and will i get any response?"
Cons: "They failed to alert me that my flight was overbooked and that I would be moved to the next later flight. Need to sort out an sms or email alert system like other modern airlines."
Pros: "because of the low class airline I miss my connection to dallas with emirates airline ."
Cons: "Did not like any"
Pros: "I asked one of the flight attendants to let me sit closer to the bathroom as I needed to use restroom often and didn't wanted to bother other people. Once we took of she provided and open seat. That was really helpful"
Cons: "The checking in desk representatives had no authority to change or modify any seating arrangements. Also, the first row seats are left open so the flight attendants can charge 100 aed to anyone wants to seat on those seats. I found this to be silly. Also, their baggage policy is ridiculous. No baggage authorization for international travel! One have to buy it separately."
Pros: "Customer Services"
Pros: "The food was okay - most flights don't include food, we were given a $12 box of food for free since it's a 6 hour flight. It was worth about $1"
Cons: "None of the touch screens functioned, but they did show ads There is literally no leg room for a normal person, but seats still fully recline (crushing your neighbors) They play a loud ad for their inflight entertainment before the flight (even though it was not working) They started drink service and then called the flight crew back - no water/drinks for 6 hours Announcements on the PA were totally inaudible"
Need reclining seats to help sleep as not much else to do :)
Everything fine apart of the airport staff in Izmir ,about the airline nothing bad to say .
The price is great, but not even getting one check-in bag allowance is terrible, especially at over $50 per checked bag when purchased online ahead of time. The flight was late, and any food or drink you must pay for. Again, the price is great, but you get what you pay. I also feel that every Pegasus landing is so hard and fast that the pilot is trying to see how hard and far he can pound the plane into the runway!
Pros: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Cons: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Pros: "Flight was on time."
Cons: "Check in line was very long and boarding was very unorganized."
Cons: "i tried to cancel. as you can see i booked other tickets from IST to DXB but could not get a refund for these tickets"
Pros: "Good price basic amenities but all in all a great deal"
Cons: "Everything was great!"
Pros: "Free cup of ice."
Cons: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Cons: "Very bad"
Pros: "Comfortable flight"
Cons: "No food"
Cons: "This is an international flight and the airline didn't even provide complimentary water or soft drinks"
Pros: "I liked that it's first and last time"
Cons: "Not bad"
Cons: "Landing was very rocky"
Cons: "Landing was very rocky"
Pros: "price. flight. comfort. convenience"
Cons: "I was unable to cancel the flight. I was on a work trip followed by a vacation, the vacation got cut short and I had to cancel the flight, unfortunately there was no way to cancel online and due to the nature of my job I cannot make phone calls to the states. I was not expecting a refund just an easy way to cancel the ticket online."
Pros: "I like to travel always travel with KAKA"
Pros: "I got to my destination safely"
Cons: "No free drinking water considering it wasn't really that cheap of a flight to say it budget airline"
Pros: "good crew."
Cons: "very not comfortable chairs"
Pros: "You get what you pay for, nothing more and nothing less."
Cons: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Cons: "Late boarding for unknown reason."
Pros: "Not worse than any other low cost airline. Check-in went smooth, planes are new and cabin personal was friendly."
Cons: "Boarding was delayed due to late arrival"
Pros: "The air conditioning wasn't worked good"
Cons: "No thing"
Cons: "Everything is charge money"
Cons: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Cons: "Old plane"
Cons: "We were delayed 7 hours without any explanation or compensation or apology."
Pros: "The preorder food is good."
Cons: "The flight was delayed by 45 minutes."
Pros: "It has good crew members and fine alternatives for eating."
Cons: "No entertainment option is available."
Pros: "Absolutely nothing"
Cons: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Pros: "I couldn't register in advance my second suitcase as their online system was not working. 10kg became 110.-CHF. All infos are in Turkish, it should be easier to change language from the main page. Water on board 2 and Coffee 3 euros. At the end, the price ended as expensive as a direct flight and good service from any airline."
Cons: "I want to make change flight but they where not helpful"
Pros: "No problems at all, everything was OK and most important, on time"
Cons: "My tent poles, which were attached to my bag were lost. I am hiking in Switzerland and have no tent now!!!"
Cons: "The way of talking to the passengers."
Cons: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Cons: "The plane was stuck on the ground 1.5 hours approximatly in Istanbul, and nobody had told me why?!"
Pros: "Seating is comfortable enough with sufficient leg space."
Cons: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Pros: "I am glad that the Pegasus team changed my flight to Bishkek (after I missed the flight to Almaty because of Pegasus delays from Lviv) but I wish Pegasus had given me the difference in price of flights back on my card."
Cons: "The first leg of my trip (Lviv to Istanbul) was delayed without warning. It made me miss my flight to Almaty and the next flight wasn't for two days. None of the Pegasus crew (on the flight from Lviv) seemed to care that I had a flight very soon after landing, even though I was a female passenger alone. They wouldn't call the gate or look up if my flight to Almaty was delayed once we arrived."
Pros: "Was first to check-in and received exit-row seat with its extra leg-room."
Cons: "Exit row seats do not recline .. so could not lie-back on this overnight flight."
Pros: "They got me to my destination... eventually"
Cons: "Oh, boy. First, this flight was super late and they wouldn't admit it. I went to the gate at boarding time, and the staff rudely pushed me away, saying I misunderstood the gate number. I double checked, and no, that was indeed the right gate. This lasted until the airport announced the final boarding call for my flight, and people started lining up.Then the staff had to admit that this was the right gate and the plane was just late. We didn't start boarding until way after the announced time (which they didn't bother to update on the screen until it passed. Extraordinarily disorganized. Second, the flight crew was loud and kept the lights turned way up on an overnight flight. Everyone around me was trying to sleep, and they were woken up by the crew yelling "DO YOU WANT COFFEE?" 5 rows away. Even when they finally dimmed the lights 3 hours into the flight, they kept the Tv's on, so the flashing advertisements prevented me from sleeping restfully. Third, you have to pay for coffee and tea. Who does this? They also begin their flight with loud, obnoxious music that jolts everyone awake (see above for this being an overnight flight). Overall, only choose this airline if you're okay with being kept forcibly awake and you don't mind the flight being late. Oh, and you have 2 euros to pay for simple tea."
Cons: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Cons: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Pros: "It was a fast flight, flights have a low bar for comfort and food. The seats were fine and I slept through the flight so I cannot comment on the food but everything was clean and the staff was polite. The style of the aircraft is what shocked me. It seemed modern and almost like they hired an interior design person for style not function."
Cons: "The flight was delayed. But hey, that happens with flights"
Pros: "As long as I arrive safely, price is the most important thing about a flight..."
Cons: "Terrible boarding procedure at Basel. Had to stand in line for about 30 mins waiting to board."
Cons: "We were delayed going and coming back! Staff were not helpful on our way back. Unfortunately I had a very bad experience with using kayak as when I wanted to cancel I was very shocked that vayama charges $344 for changing both flights timings were as if I had booked through Pegasus themselves it would have been $75 , never again and I have deleted the app"