Delay with the flight with one day later, and then from Frankfurt 11 h delay, this is unacceptable, what a shame
Iam satisfied with all this.
My luggage is still in Chicago
Pros: "DTW to FRA leg was direct, customs arriva was quick, select male staff on both legs of flight friendly."
Cons: "Numerous instances of curt or rude airline personnel throughout trip. On the plane, stewardesses made it clear that they were not interested in providing drink or bassinet help as they had ‘paper work requirements’ or other more important things to do. Very shocking for business class tickets."
Pros: "Since I was traveling with a child we were borded first"
Cons: "The seats weren’t the most comfortable"
Cons: "Never happened,missed flight"
Pros: "No I was very uncomfortable"
Cons: "Not have canceled my flight!!"
Pros: "Standard flight and comfort."
Cons: "Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was."
Cons: "Waiting to dis embark off the plane, waited almost an hour! After flying for 10 hours the last thing we want to do is sit in the plane for another hour"
Pros: "Seat had spacious leg room entertainment was very good"
Pros: "great over all experiance. Don't let the other negative reviews put you off"
Pros: "Smooth flight. Fairly good meals. Friendly crew."
Pros: "Service in cabin"
Cons: "Wish we had empty seat between us, w both the same name it should hv been possible. Special meal bland"
Cons: "A snoring passenger in a seat ahead of me. Tight seat."
Pros: "Staff was very pleasant , polite, and accommodating"
Cons: "No complaints except for the how long is the flight, but it’s a part of a journey"
Pros: "Everything was fine, the crew was excellent. We liked that Lufthansa did provide the special meals (that we requested on-line) for our family."
Cons: "The boarding was rather slow (but not extremely so). Calling boarding by row ranges, like some other airlines do, may speed it up or make it more comfortable. The seats were not too comfortable, but within what one can expect for an Economy class --- and not too bad, either."
Pros: "Staff is great"
Cons: "Food is not good."
Cons: "There was an issue on the bus to take us to the teminal cuz a passenger took another's passenger's backpack which looked exactly the same but they made us wait on the bus til the mix up was settled. A lot of the passengers got frustrated cuz we had connecting flights and the workers by the plane didn't care including the bus driver. We finally went but we almost missed our flight .we had to literally run to the gate to make it."
Pros: "There were blankets and pillows for every seat. There are USB ports at each seat as well as headphone plugs."
Pros: "Flight was on time and flight crew was very good."
Cons: "The food was not very good. Leaving Germany, I expected better tasting food. Our food leaving the USA and going to Germany tasted much better."
Pros: "It's not only pilot/auto-pilot or only weather dependent for sure, but ride was extremely smooth. landing was fantastic. Entertainment options were great. Crew was friendly and attentive. Sucks for LH, but I had to one sitting next to me on the 8-hour flight! no crying babies, no snoring. yiey!"
Cons: "Maybe US is ahead, but my experience with 2 terminals at Hanover and Frankfurt was that information exchange isn't good. Gate number was available at the last hour or so, which then got changed. Not just this flight. many flocks of people were running around to find their new gate... also as I mentioned climbing several stories of stairs with carry-on isn't fun! Not on this flight, but on my initial departure from US to FRA, monitors said go to Gate B. I got in line for Gate B as there was some security check, then we were told there was another B?!@ We had to go down and take the bus for that...written.. No where!"
Pros: "Wi-Fi and in flight entertainment"
Cons: "I'm 6'3" cramped in economy"
Pros: "Great service. Comfortable business class seats."
Pros: "Crew and service was very good,"
Cons: "Reclining seats. Great for you but not the person behind you. It puts the screen about 10 inches from your face when the person in front of you reclines and it's impossible to lean forward and rest your head on the tray."
Pros: "The crew was pleasant, bathrooms clean. Despite a late departure we arrived on time."
Cons: "It was a bit warm on both flights from DTW to FRA and the return. I usually dress for flying assuming it will be chilly but it was the opposite, a bit warm. No individual air control either. the last meal served was a ham & cheese sandwich which tasted odd..I couldn't eat it, other meals were fine."
Pros: "Lucked out. Flight was quite empty. Travel was comfortable and easy. A smooth ride all along."
Pros: "The entertainment choices were excellent and the service never stopped. The plane was comfortable and the bathroom clean. There was some turbulence, but that is not the fault of the airline, nor did it really bother me."
Cons: "There was a snarky attendant, but not all of them were that way."
Cons: "Lack of drinking water fountains at the FRA airport"
Pros: "Great crew!"
Cons: "The sound quality of the loud speakers for the announcement was awful. The sound for the movies was also not great."
Pros: "The crew was friendly."
Cons: "We were a little late with boarding. I prefer Lufthansa for travel, but I can think of a ton more, easy to serve, more healthy and delicious menu items. The food smells good, usually, but it isn't that great. The chicken I had was fine, but the side dish (sweet potatoes) wasn't good. The salad had too much radicchio, the soft cheese was too rubbery to cut (spilled my water doing so), the cake wasn't up to German reputation. Also, one flight attendant, got her own suitcase down, at least 5 times, stretching directly above me, with her jacket in my face and never apologizing. My seat wouldn't recline, nor could other peoples. This is why I paid to choose my seat, so I could sleep, more easily but I sat upright the whole time."
Pros: "Everything! By far the best flight that I have ever been on!"
Cons: "All was fine. No complaints!"
Pros: "The crew did a great job. The flight turned out to be nearly 10 hours since we had 150 knot headwinds. The food and free wine made things much to tolerable. You can't go wrong with Lufthansa."
Cons: "No room for my knees."
Pros: "Everything was fine even though the plane was late,"
Pros: "The trip was fast"
Pros: "Great Service Great Stuff will continue with LH in the future"
Cons: "Sounds in TV doesn’t work"
Pros: "Great service from a super crew. On time."
Pros: "Flight and land was smooth. I like Lufthansa, because it is safe."
Cons: "My trip was 8 hrs, we get water or juice only 5 times and very small cup 100ml, not enough"
Pros: "No vegetatarion food on return flight"
Cons: "No vegetarian food on return flight from Frankfurt"
Cons: "Once off international flight in Dusseldorf, had to go through passport check prior to transfer onto second flight... One passport check person in line for almost 200 people... We did make our flight, however very stressful for no reason. Lufthansa was amazing, Euro-wings folks... very unhelpful..."
Pros: "Crew was more understanding. Placed us to row 18...emergency exit."
Cons: "Checked online from row 21 to 6. Got a new ticket whilst boarding to 25: last row. Explanation...otherwise the plane was not able to go in the air...absolute bullshit. With my weight and of my fellow members better to let us in the front.. Row 6 was given to a miles & more client..."
Pros: "Everything about this flight was amazing. The food was fantastic, the service was better, and my comfort was always at maximum. This company makes all American domestic companies pale in comparison."
Pros: "When my traveling companion suddenly became acutely ill the flight attendants stepped right in and assisted him to an available Business Class area where he could be cleaned up (including changing his soiled shirt to a clean one from the 1st Class supplies) and made more comfortable. They checked on him frequently during the rest of the flight and made arrangements to get us assistance off the airplane in Detroit and through the crowded airport in record time in order to get him to the ER as soon as possible. We are so grateful to them for their caring help during what could have been a very embarrassing situation."
Cons: "We had no complaints or suggestions. Flying with Lufthansa was a wonderful experience during a difficult situation."
Pros: "Flight cancelled see above"
Pros: "My flight from Frankfurt to Detroit on Lufthansa was very enjoyable. The crew were great. They were very friendly and attentive to the passengers. I would choose to fly on Lufthansa again in the future."
Pros: "Staff , food , wine"
Cons: "Sat too close to the toilets , bad wafting smells. Only 1 earphone on my head set worked, unless I jiggled the plug. The plug did not fit neatly into the jack ."
Pros: "The flight was on-time and very smooth. Check-in and baggage drop were incredibly easy. I also liked the self-scanning of the boarding passes to board. Great number of options on personal entertainment screen - including movies, tv shows, and music that people actually want to listen to! Great flight overall."
Cons: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
Cons: "Rude staffs at the check in"
Cons: "The Royal Jordanian crew gave us a comfortable, enjoyable flight. There is no in-flight entertainment, so take your own or plan to read or sleep."
Pros: "Crowded people around even the crew speaking loud over several rows."
Cons: "Four hours flight with only a little snack, plane was not cleaned up ( pillow and plaid from before upon our seats )"
Cons: "Flight was an hour early"
Pros: "Crew attentive, flight left and arrived on time"
Cons: "More movie and TV show options. Also foot rest would have been nice."
Pros: "Great crew, very comfortable plane. Everything was on time."
Cons: "The vegetarian option was not vegetarian as it contained fish. O'Hare was under construction and signage from the domestic terminal to international terminal was poor."
Pros: "Crew was super friendly and seat was comfortabke"
Pros: "crew was just normal, seat was fine, not comfortable"
Cons: "first flight was 4 hours late, resulting in potential missing connection flight. had to change reservation & arrive super late"
Cons: "My luggage was left at chicago airport ,so i had to go to bgw again and get it after a week ithe taxi cost me $100 I have the baggage claim can you refund that"
Pros: "Service and food"
Cons: "Old plane"
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Pros: "Awesome flight, professional pilots indeed"
Cons: "More leg room please"
Pros: "Crew exceptionally nice"
Cons: "Tedious security before boarding. Cleanliness could be better."
Pros: "Crew exceptionally nice"
Cons: "Can’t turn off the screen"
Pros: "I arrived safely to Detroit"
Cons: "There were so many women wanting to change their seat because they cannot sit next to a man . . . . There was a woman crying because she wanted to sit next to me and the flight attendant told her no and that she needs to go back to her assigned seat. If seats are available after boarding they will move her to another seat is what the flight attendant said. Alot of male passengers volunteered to move to accommodate the women that cannot sit next to a man. As a suggestion maybe while booking a ticket a passenger can select the option of sitting next to women or men only. My screen stopped working about an hour into the 12 hour flight. More options for food would be another suggestion."
Pros: "Horrible airport security measures- missed flight Kayak failed to assist. Airlines and airports horrible in assistance"
Pros: "The flight the plane the staff on plane the food the entertainment"
Cons: "Inspectors checking your personal hand bag with gloves on their hand getting into every pocket."
Pros: "From not having workers at the airport, to a damaged seat that wouldn’t recline to losing my bag RJ was a total failure."
Cons: "Didn’t like anything the whole experience was terrible."
Cons: "Food Entertainment Timing Services"
Pros: "The plane was modern and clean. The crew were very welcoming and professional, and the food quality was excellent."
Cons: "They had outsourced their checking in to a new company that had no idea how to manage it causing a significant departure delay."
Cons: "Informed by email at 9.30 the previous evening that flight was delayed for 3 hours. Delayed at airport for a further hour. There was no explanation or apology. This must have caused major problems for passengers with f;light connections and for the many who had to get up and go to work the next day."
Pros: "Should be there are arrangement for bording we found all the travelers bording on the same time and those people more than on bags and over size can not fit on the cabaint, then the people on front seat can not find space for small hand bag, flight attendant dissapaer all time of travel , children walking inspire of the alarm of seatbeat light ON, toilet are very dirty no body clean it"
Cons: "Like from air lines to check the size and number of bags for the passengers boarding to allow the other to put their bags on the cabaint , and give more instructions for fligth attendees"
Pros: "I was quite happy with the space the seats offered in coach! I stand 6'2" and I was quite comfortable. Even when the person confront of me tilted there seat back I still had room to stretch my legs for our 10h journey home. I was also very happy the ticket I had purchased came with a complimentary stay at the airports hotel and a free meal. This was fantastic considering my layover in Amman was 11hs. It was very clean & the staff were very helpful and polite."
Cons: "Not having the option of which meal I would like. They just popped down infront of you what ever they grabbed ."
Pros: "Easy check in, aisle comfortable seat. goid entertainment."
Cons: "The crew were nice and friendly but they woke me up 3 times (for hot towel, food...). Preferred not to get hot towel or food and keep in sleeping"
Pros: "The flight was overall great. I very much liked the price, the fact that I was allowed to take two big suitcases, and the sitting was overall ok space wise. The crew was kind and the food was OK. I am very likely to make reservations with this airline in the future!"
Cons: "I did not like the fact that there was no WiFi on the flight. I also did not like the fact that the selection of movies was quite limited and not very recent. Finally, I did not like the fact that there was very little service on the flight. I would have liked to see more beverages (hot and cold) offered throughout the flight, and the clearing of meals done more rapidly."
Pros: "The staff were nice and friendly and the plane was clean."
Cons: "There were weird issues. Although the plane was fairly new all three toilet seat lids would not stay upright meaning you had to hold them, which was creepy! There were no paper towels in the bathroom--only tissues. The food was poor and portions small even by airline standards. About 25 of us waited one hour for our bags to arrive."
Pros: "There was more leg room than I'm used to and I got to watch Lego Batman"
Cons: "Seats were declined during take off and landing. Kids were running around everywhere, one even jumping into my leg, and one, get this, was running around as we were landing. At no point did anyone say "hey, be a parent and keep your kids in check." The staff seemed kind of lazy and annoyed Just generally a mess of inconsiderate people and the crew not doing their job."
Pros: "Very short, only a half hour flight"
Cons: "nothing not to like"
Cons: "Extensive security. Warm plane. No charging outlets."
Pros: "l did not get any of 12 bags that I put in the airplane."
Cons: "No transit support in delayed flight."
Pros: "ماشي حالها كرحلة قصيرة"
Cons: "لا يوجد تسوق حر على متن هذه الطائرة الطائرة غير نظيفة تأخرت الطائرة نصف ساعة عن موعد الإقلاع"
Pros: "Delayed in departure for 20 minutes"
Pros: "I don't like anything about Royal Jordanian crew , management totaly an honest and corrupt people"
Pros: "Food and entertainment"
Cons: "People weren't sitting in their assigned seats. They resolved the issue by reassigning those who were last on the plane."
Pros: "Modern air craft"
Cons: "Poor service Terrible food"
Pros: "The plane and the service the kosher food I ordered was freezing when I got it. The web check in is impossible"
Cons: "The plane and the service the kosher food I ordered was freezing when I got it. The web check in is impossible"
Pros: "The head of crew Mr. Khatieb was very helpful when he learned that my mom has knee and back problem /surgery so he let my Mom sleep in the crew cabin last 2 hours of our flight on April 7th .2017"
Cons: "The check in crew in O'Hare airport (ladies) are bunch of liers .. RJ -Amman gave us 2 weeks ahead of flight oyr set seat K19 and H19 when we arrived 2.5 hr ahead of boarding they told me you have 2 saparet seats.. I told her that my Mom is sick and that I have already sets seat she told me I dont know this is what you have now then i asked for supervisor /another lier who told me that they have no seats and after waiting she gave us 2 seats by each other .. I told her my Mom had problem in her back n knee and I need 1st raw for her she said the dont have while when we boarded there was 1 empty seat in front of us whole flight ....they come from culture of friend and family comes first.. so they give and keep seats for their friend and family ...such a shame.. My Mom suffered from burning and nummbing the whole flight and arrived Amman sick .Will never choose RJ again ."
Cons: "Once found someone in the airport to explain how to get to international flights from the Domestic side of the airport, it was good."
Pros: "Our own tvs. Service was friendly. The tint windows are pretty cool. It did create a quieter atmosphere."
Cons: "We were in the clear tunnel waiting to board and could see the luggage being checked by dog, next thing, the dog lifted his leg and peed on my luggage. I knew it was mine because it's a very bright lime green. Not happy about that. Everyone in the tunnel saw it too. Food was so so. The snack was a joke, a bun with cheese and one tiny slice of a cucumber. Would've rather had chips or pretzels or cookies."
Pros: "I like the selection of movies and the timing of the meals and snacks. A great crew did a nice job bringing around water, etc. They picked out a real nice seat for me on the way back home. Middle aisle and no one else in the row so I could move to the middle when the lady behind me kept on kicking the back of my seat. (-: Compared to other flights the RT price was reasonable and I could go direct from NYC into Amman."
Cons: "Speaking English only made it hard at boarding to know what was going on but when I went up, I still didn't know if it was my turn or not, the smiled and waved me on."
Cons: "They charged me extra 125$ at the jordanian Airport to allow me to stay at the airport hotel."
Pros: "Excellent service"
Pros: "Nothing the worst airline in the world!!!"
Pros: "Service, on time"
Cons: "Not much to complain about"
Cons: "Lack of curtousey of some crew members!"
Pros: "The entertainkeb5 was"
Cons: "As someone who is 6 feet tall, I was ridiculously uncomfortable the entire flight. My knees were pressed against the seat in front of me, and when the woman in front of me reclined, I couldn't even unfold the tray due to a lack of space. I was very unhappy,"
Pros: "Clean aircraft."
Cons: "Bathrooms not updated and comparable to some other airlines. Crew can be a bit more interactive and friendly."
Pros: "Quick access to the airport and gates"
Cons: "Free food on board"
Pros: "No idea why BA charge for food and drink - budget airline trait"
Pros: "Super great crew and super great seats"
Cons: "Nothing! It was great!"
Cons: "We had to leave our surfboard bag @ our departing airport because they said it was too big to fit into a 787 international aircraft. I’m a pilot, this is a huge lie."
Cons: "The plane, the arrival time and the service"
Cons: "Cramped, bad seats. Every time the guy in front of me shifted in his seat he bumped my knees and even sent my drink flying into my and my seatmate's laps."
Pros: "The crew was friendly and professional, and I appreciated their attention to detail even though it was a relatively short flight."
Pros: "Good service, good flight, all on time."
Pros: "Boarding and on time departure."
Cons: "Nothing to dislike"
Pros: "Crew was wonderful, the boarding process was efficient. Heathrow Terminal 5 was chaotic and there are minimal amenities once you leave the main terminal to reach your gate."
Cons: "This was a codeshare flight operated by British Airways. The plane was an older, uncomfortable 747-400. I'm not sure how old it was, but there were ashtrays affixed to the doors of the bathrooms. It departed and arrived close to an hour late. There were also a number of hyper social passengers onboard who gathered in the aisle or near the exit doors drinking liberally and socializing loudly. While the excellent flight crew tried to manage them, they were undeterred. Food was mediocre. My entertainment screen didn't work, the passenger in front of me fully reclined their seat prior to takeoff (during the delay) and didn't return it to upright until moments before landing. All and all an unpleasant journey."
Pros: "BA lounge at Boston Airport"
Cons: "Departure delayed more than 2 hours"
Cons: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Pros: "Spacious seats"
Cons: "Hot atmosphere inside the aircraft during flight"
Pros: "Spacious not over crowded smooth flight British Airways was great! Very attentive flight attendants."
Cons: "Chicago O'Hare was a mess as far as making connections. There was no signage and the airport attendants did not offer any assistance."
Pros: "On time, attentive staff"
Cons: "There was no food or entertainment thus the star rating. The one thing that was very uncomfortable were the seats, there was no lower back support at all."
Pros: "Gate agents good. Same with cabin crew"
Cons: "No AC charging. Legroom in business was tight"
Pros: "The plane landed"
Cons: "Seats not comfortable; wasn't brought promised water, landed with headache as a result. Flightlate"
Cons: "Seats are too cramped and not able to fit a person 6feet tall, back pain for a week afterwards Food services were slow small and some of the crew rather crabby. Plane was old and screens not working for entertainment that was also not very interesting."
Pros: "Crew, boarding process, food, cleanliness, movie choices were all good."
Cons: "There should still be more leg room in coach. The screen in just my seat had a "loose connection", as it was a bit blurry sometimes -- enough to be annoying, but I still watched a movie OK. No other screens around me had the problem; they were crystal-clear."
Pros: "The space"
Cons: "Messy boarding"
Pros: "The flight was smooth with no turbulence. The pilot was excellent"
Cons: "Plane too crowded. There was a terrible smell in the luggage bin above my seat! The plane really needed a good cleaning !"
Pros: "Crew were good , food was ok."
Cons: "Flight delayed again so both flights to USA and return were delayed... not a great experience . Entertainment took a cou0le of hours to sort, they had to keep resetting it"
Pros: "British Airways service is unflaggingly polite and professional."
Cons: "I was charged two bob (2 pounds) for a cup of very poor coffee. No airline in my life ever made me pay for a cup of coffee."
Cons: "Never got on the flight. the delay in the previous flight did not allow me to board this one."
Pros: "Crew was nice and we all have individual video screens"
Cons: "No charging stations for electronic devices"
Pros: "I liked that the crew on this flight was much much nicer than my previous flight going fromLondon to NY. Another thing I liked was your entertainment , movies, series, had a nice selection."
Cons: "BA loaded drinks but no food onto flight. They "forgot". Paying only by credit/debit card is a time consuming nightmare. Without food, they were faster. Accept cash. Or allow pre-purchase online."
Pros: "Flight arrived early at destination. Movie and TV options were. good. Crew was fine."
Cons: "Ran out of dinner options early. Screen for entertainment was small. Boarding area in London is away from bathrooms and shops so once you are screened in, you're trapped until boarding."
Pros: "Good see selection for food and entertainment. Chicken curry was tasty. Staff were friendly and helpful."
Cons: "Not enough leg room or reclining space for such a long flight. Viewing screens are too close to face for comfort... especially for people with older eyes. Focal distance is farther away."
Cons: "Flight was late. Poor support from ground personnel in LHR Poor service"
Pros: "I liked how quick it was."
Cons: "It was odd going from the terminal, down two flights of stairs, out into a wry crowded bus to the plane. Then the people unloading out bags took close to an hour and kept switching baggage carousels and confusing everyone."
Pros: "Crew was nice and food was decent. Flight left a little late but made up time in the air so arrived timely."
Cons: "Boarding was chaotic - after having first class and preferred passengers board, it was a free for all for all other passengers, which doesn't make a lot of sense and caused a long line. Due to a malfunctioning piece of equipment, the plane was about 90 degrees during boarding and while waiting for takeoff, which was pretty miserable. Temperature was fine after takeoff. The plane itself was very old, seats were cramped, and the screens for movies/tv (and selections themselves) were very poor, which is disappointing for an 8 hour flight. There were no power hookups either, which my Aer Lingus flight a few days beforehand offered. Finally, the passenger in front of me put his seat back while the plane was boarding, making it a struggle to get into my seat while boarding and to get out of it to let others in my aisle out from time to time for the restroom. Can't really blame the last one on the airline, but it added to the misery."
Pros: "Reasonably efficient and comfortable."
Pros: "There was something to like?"
Cons: "This was a four hour international flight from London to Istanbul. There was no in-flight entertainment system of any kind, not even audio, and there was no free food or drinks. Not even a bag of peanuts or a soda. Everything had to be paid for. And if you did wanted to purchase something, it took forever since passengers had to whip out a credit card. Cash not allowed. I have never been on an international flight that made you pay for food and drinks. When I inquired why, the reason given was that this was a "short-haul international flight". Oh, I see. British Airways is now a discount airline."
Pros: "There seemed to be more leg room then other international flights. They fed us 2 meals and a snack and kept bringing around juice and water."
Pros: "It is great that they give every person a blanket and pillow on boarding. Flight was nice and dark. The flanges that pull down on either side of the headrest to lean your head into are genius."
Cons: "Flight was late and announcements were not understandable over the PA. While I understand that seats are made for the "average passenger" and at 5'2" I am on the very low end of that, seat was very uncomfortable with a metal bar higher than the seat cushion poking forward where the cushion met the seatback. The temperature was extremely variable and when my seat mates who did not speak English very well tried to flag a flight attendant down to get an extra blanket, the flight attendants actively ignored them, so I hit my assistance button and my light went on, then after some time it went off again without our being helped so I hit it again about 10 minutes later and my light went on again but was again ignored. Then the attendants started selling things from the flight magazine and looked the other way as they went by my hopeful beacon. When they finally did get to me, I got a curt "I'll see if there is anything I can do" and she went off, returning 5 minutes later with one blanket when there were two people. Later on I saw her give blankets to others, and I found that strange."
Cons: "So jammed in the damn airplane you couldn't move!!! Stop the caring about the money so much and start getting back to customer service. What a concept"
Pros: "Good food. Beautiful plane. Great stuff. Free beverages of all kinds."
Cons: "There is not enough space to sit. It is insulting to be squeezed into such a small amount of space, particularly on such a long flight."
Pros: "Friendly gate staff and crew, new and comfortable plane, and early arrival."
Pros: "I liked the extra compartment and arm rest by the window seat."
Cons: "The crew wasn't too observant. I had my blinker button on for 40 minutes because I realized I was never given a headphone to watch tv. As I patiently waited, I saw the flight attendants in the back doing nothing but chatting. So I tried clicking again in hopes they would head and come to assist me. But nothing. So I had to hail one over for headphones. They also kept the curtains open the entire flight even though people were trying to sleep. I had to put a jacket over my face to block the light and so did the person sitting next to me."
Pros: "Crew was very nice. Food was OK."
Cons: "Old plane, no USB ports or WiFi for a 10 hr trip. Selection of movies not good. Seats lumpy and not very comfortable. Got stuck next to someone that had started the party before he got on, inebriated and smelled. Was taking over my legroom and armrest. Unfortunately full flight so nothing crew could help with"
Cons: "My luggage was lost and I did not receive it for 2 days."
Pros: "All the awesome films to choose feim"
Cons: "Being squished in a tiny seat next to a huge guy who couldn't help but elbow me the whole flight."
Pros: "The crew was great, food was very good, the entertainment system was awesome"
The service was good during the flight, but booking process was arduous due to mysterious partial cancellation (on the return leg), which took me 1 whole day to connect to the RJ’s NYC ticketing department to straighten it out. The reservation line of RJ customer service said they did not have the authority to un-cancel it, nor refund the ticket. To undo, I would have to email the NYC office and wait 5-6 days for reply, while my departure is 5 days away. Then the NYC phone number given (and I also found on their website) had no one answering, until I got someone in accounting or HR department to transfer me to ticketing dept. Then the seat upgrade at the gate only takes cash, no CC. From speaking with other tour mates, other airlines were given them the similar headache too - cancelling part of the trip without rescheduling options.
Cons: "Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8""
Pros: "ABSOLUTELY NOTHING"
Cons: "Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions"
Pros: "The speed at which everything was handled."
Cons: "It was great"
Pros: "The crew was great, the pilot was talented and the on boarding process was quick and smooth."
Pros: "Nothing was enjoyable."
Cons: "The flight was 4 hours late to leave and American did nothing to try and remedy the situation. Unacceptable that we are this late. I missed my meetings and they won’t offer any kind of voucher for future travel. But yet we have to pay for change fees!?!? I will absolutely avoid flying American."
Cons: "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."
Pros: "Service and flight was excellent"
Cons: "They were great"
Pros: "Flight was smooth...take off to landing"
Pros: "I have been flying American for 50 years, as a million miler."
Cons: "Another passenger asked for a drink. The passing crew member replied "i dont work first class." Very kindly the passenger asked again for a cocktail. The AA member then said "how many have you had?" Wow would be an understatement. We had been gate tied due to maintenance for over 30 minutes."
Cons: "Tray table was dirty"
Cons: "Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/"
Pros: "The fight was awesome from takeoff to landing. This has been one of the first flights that my ears did not pop and hurt in years!!! We took off about 10 minutes late waiting on a crew member but made the time up in the air. Great flight!!"
Pros: "Friendly, professional, polite, perfect."
Pros: "The flight crew were friendly."
Cons: "The boarding staff member was extremely overwhelmed being the only person at the desk. She visibly looked frazzled & made it well known. It made me feel insecure about the flight. Then the maintenance crew didn’t notice that there was a dead bird in one of the engines until after we were fully boarded and had to sit on the plane for an hour over our expected time. I appreciated the fact that they were being through for our safety, but catch that before you have people board."
Pros: "On-time, 20 minutes early!"
Pros: "Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on ."
Cons: "Movie selection on long flights not impressive ."
Pros: "Not a thing"
Cons: "I wish these airlines would remember that people on the place are PEOPLE. After multiple delays, including one where we sat on a hot plane for over an hour, they did very little to make us comfortable. There's a reason why AA sits right next to United in terms of poor customer experiences"
Cons: "Nothing bad on this particular flight but im traumatized from my auckland to sydney flight"
Cons: "Getting baggage took an hour"
Pros: "Overall, my experience aboard America Airlines was great!"
Cons: "There was nothing not to like!"
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "We received an upgrade for our seats, during the flight the staff were very attentive to us. The flight was quiet and calm."
Pros: "Great staff"
Cons: "Old plane, interior plastic yellowing, engine noise in rear."
Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "Unfavourable crew. Pilot was very good and detailed though."
Cons: "The smell on airplane, was not offered any water to drink."
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "Everyone was nice, and accommodating. It was our 3 and 5yr olds first flight. Thank you very much American Airlines!!"
Pros: "Friendly staff. In-flight entertainment included."
Cons: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."
Pros: "Entertainment system was great."
Cons: "Seats too small. I mean waaaay too small."
Cons: "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."
Pros: "Snacks and Beverage"
Pros: "Always on time and always comfortable."
Cons: "Old plane, no entertainment"
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Pros: "Everything was great. Slept the entire flight."
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Cons: "We were waiting for 6 hours then our flight got cancelled. We got another flight which is in the second day !! And I am going back to MIAMI on Sunday 7:00 am . What a bad airlines!!"
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Pros: "We arrived safely"
Cons: "Delay disorganized staff that was not friendly or helpful lost luggage"
Cons: "Plane out dated . It was sad. Tinny seats. And again they boarded all group 1 at once. And all of group 2 at once. Should of done by so many seats\rows. It was horrible. I wouldn't fly American again. Unless I won a trip"
Cons: "The only reason for the one star, is that there was no entertainment or did on the flight. So those categories didn't apply. For me, in my flight experience, it's to get to where i need to be and not to be entertained. Food and drinks aren't needed, I can get that when i get to my destination."
Same reasons I mentioned before, and I can add , for this flight they reserved tickets more than the available seats, they make the flight delay until the resolved problem by dropping couple people for next flight
Really old ✈️ plane, needs maintenance inside. Crew was excellent.
Pros: "Flight delayed and changing of gates"
Cons: "To far from one gate to the other, you need a shuttle"
Cons: "Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control."
Pros: "The boarding and deboarding of the plane were done quickly."
Cons: "The flight was delayed 4 hours and the entertainment selection was subpar."
Pros: "The entertainment selection was great and the seats were comfortable."
Cons: "Maybe we needed to specify this earlier, but there were no vegetarian options offered for the meals. It's minor, but it'd be nice to have that option when we're asked instead of needing to arrange it beforehand."
Pros: "Air Canada is fantastic. Will never use air india."
Cons: "I liked everything about AirCanada and nothing about Airindia."
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Pros: "On-time, friendly attendants, efficient boarding, comfortable flight, good entertainment choices, well-paced frequency of food and beverage service."
Cons: "Meal was mediocre."
Cons: "My flight was delayed by 3 hours, no information was provided on the delay and further delay at the gate waiting for the crew."
Cons: "The flight was an hour late!"
Cons: "Food, no leg space."
Cons: "Flight was about an hour late due to crew problems."
Pros: "Plane was on time and manned appropriately with a single crew member. Gate checked bag was handled with care."
Cons: "No complaints."
Pros: "Buult-in entertainment system, good selection of programs to watch, ok customer service."
Cons: "Two and a half hour delay on an 1:20 flight. I fly with Air Canada often, and delays are constant, especially on the evening flights. WestJet, which services the same route, doesdoesn't have this problem."
Pros: "I didn't get any food or entertainment.. however the staff were very professional, polite, and helpful when needed to be."
Cons: "Bag damaged. No one to report damage to"
Pros: "Check in was smooth"
Cons: "I find it unacceptable that 1 bag was free on the inbound flight, but I had to pay extra to check the same bag on my return."
Cons: "Quality of food vs price"
Cons: "Flight was cancelled after we already were sitting in the plane for 1.5 hour."
Pros: "Good job to the Logan Airport ground crews & FA, flight# AC7677 FA from YYZ to Bos, flight#AC 362 did a good job aswell. Overall, im satistied."
Cons: "I don't like the boarding system from Bos to YYZ & vice versa. Why not start from the rear part (zone 5) instead of starting from zone1. just saying."
Pros: "The flight went basically smoothly and we arrived on time."
Cons: "On our flight from Toronto to Barbados a flight attendant named Miranda was so incredibly rude. She was not helpful and would not even styamptt o smile. I could not believe how she treated the passengers. Our airplane was dirty and on both flights I found food in the pouch on the pack of the seat in front of me. There was no food served and when I asked for a hot tea when the beverage cart came around miranda gave me cold water. Not impressed st all."
Cons: "The last leg of our entire trip, and it was late. We left about 1.5 hours late and they had trouble getting the gate to the plane when we landed. A long trip home was made even longer. I was very surprised that there were so many issues with timeliness on AC flights. In our outbound to Athens, two of the three flights left late, and they had to rebook part of our trip to accommodate. And the return trip was more of the same. I expected AC to be world-class and it was more like a regional airline in terms of performance."
Cons: "They wouldn't seat us together"
Pros: "Th flight attendants were nice. The entertainment system was working and the movies were good."
Cons: "Flight was 2 hours late after we already had a 5 hour lay-over. Waiting area quite small for so many flights to US .Felt like the ugly step-sisters."
Pros: "Was offered water frequently :-) at least didn't have to ask or pay for it. Entertainment was offered. Limited choices."
Cons: "There was no announcement for boarding and we found out only when we ASKED personally. Nothing on the board, nothing through speakers. Smaller aircraft for this leg of the journey, not to blame, but seats are old and need refurbishing. They're not torn or anything but not comfortable at all. Restroom very small and uncomfortable like a truck stop. Always a line at the door."
Cons: "Very rude staff, my flight from Dublin was delayed for three hours on the runway why they fix the leak for the restrooms. Once we landed I had to clear customs in Canada and get to the new flight. They told me when I finally had to make through the airport and through customs that I need to manage my time better and understand and give myself plenty of time to make the flight.. REALLY??? It wasn't my fault that their crappy plane wasn't working right wasn't my fault we were delayed but I need to manage my time better I think they fell and bumped their head!!"
Cons: "I will never fly Air Canada between Detroit and Toronto again. Both ways the crew looked exhausted and like they were rather be anyplace but working our flight. Both times they took our carry ons without giving us a choice. For our flight out this was a stressful nuisance because we had to catch a connecting overseas flight. This involved my husband and son going to baggage claim and then having to go back through customs and TSA. The whole point of carry ons is to avoid this. Luckily we didn't miss our international flight but not a good way to begin a trip of a lifetime. Flight was completely uncomfortable and it seemed like no one cared. Should have driven"
Cons: "There was little seating space. I was unable to fully recline back because the person sitting behind me was too tall. Also had broken/uneven food tray."
Pros: "It was short."
Cons: "The gate area was horribly crowded, extremely chaotic and hot."
Cons: "Customer service flight rebooking"
Pros: "Econamy class allows 2 piece of bag."
Cons: "I only have one bag. My bag is weighted 57 lb and charged me CA$100.00. They should have averaged 2 bags' weight and I should not have charged CA$100.00. I think the service is poor."
Pros: "flight attendant seemed very kind. I sooo appreciated that the landing was so incredibly smooth. I get motion sick sometimes so that was very nice."
Cons: "delayed 30 minutes waiting for the catering truck. Also, it was FREEZING in that plane, I thought my ankles were going to fall off."
Pros: "Convenience and ease of flying through Abbotsford. Ground staff was amiable and helpful in Abbotsford."
Cons: "Not enough leg room!! I'm 6'2" tall. I can't simply make my legs shorter. The food choices were limited. Please make the fruit and cheese platter available all day."
Cons: "Couldn't rate entertainment- there was none - none expected"
Pros: "It was comfortable"
Cons: "Late. Again. Each of my flights with Air Canada has been late."
Cons: "No free meal on 6 hours flight, small plane, chanel gates..."
Pros: "New interior felt clean and the new entertainment system felt responsive with a large amount of movies and shows to view"
Cons: "seats were very hard with reduced legroom after you recline. Lavatories were far and few. Food was mediocre with 3 meals, I had to ask for extras."
Cons: "Because of a three and a half hour delay on the first leg of the journey, I missed the overseas flight. They out me up in a hotel, but I had to wait 24 hrs for the next flight. There was no attempt to get me on another flight and so far no willingness to compensate me for the other travel I had to rebook."
Pros: "smooth flight, great pilots"
Cons: "Flight attendants unprofessional, airport stuff unpleasant"
Cons: "Cancelled my flight. I have zero faith in Air Canada."
Cons: "The rest room did not work"
Pros: "A nice short flight: there isn't much to say here, but the flight was smooth."
Cons: "The crewman seemed somewhat pushy. Perhaps a recalcitrant passenger put him in a bad mood."
Pros: "Service was great, food provided on our international flight was delicious and more than plenty. Beverages were tasty, the check-in and boarding process was very smooth and well organized. My wife and I definitely had a great experience."
Pros: "That we made it there reasonably on time."
Cons: "Old plane, no entertainment unless you knew to get their app, before getting on the plane, limited leg room, bad food, no drinks on an int'l flight. Too bad it was the same price others charge."
Pros: "This flight was okay since United Airlines operated it for Air Canada."
Cons: "You had to pay to watch movies."